fareye intorduction with use cases

1,000,000 transactions per day

10 countries

35 clients

6 happy customers per second

A Mobile Workforce Management Platform

WHY MWFM? Why Mobile Workforce Management?

CHANGING CONSUMER BEHAVIOR

SPEED OF EXECUTION - DIFFERENTIATOR

NUMEROUS OPTIONS AVAILABLE TO A CUSTOMER

CHANGING WORK CULTURE – OVER 1.5 BILLION MOBILE WORKFORCE

INFORMATION AGE

Anytime access to and control over information

Inclusion of additional requests

Important updates

Change in schedule

WHAT IS FAREYE ?

Solution to the most critical problems of manager i.e. real-time coordination with mobile workers, field jobs and customer requests.

MOBILE WORKFORCE MANAGEMENT PLATFORM

HOW DO WE DO THIS?

HOW DO WE DO THIS?

SCHEDULE JOBS • Job Dispatching • Auto Assigning • Easy Allocation

of jobs • Customized

Workflow

EVALUATE PERFORMANCE • Digital Proof of Attempt • Mileage & Efficiency • Heat Maps • Operational Analytics &

Job Statistics • Customer Feedback/

Experience

MONITOR EXECUTION • Live job updates • Real time co-ordination • Inclusion of additional

requests • GPS Tracking • Instant Notification to

Customers

ALL IN REAL TIME

LOCATION OF JOBS ON MAP

AUTO ASSIGNING/ JOB DISPATCHING

JOB LIST RECEIVED ON PHONE

PROOF OF TASK COMPLETED

ENGAGE WITH CUSTOMERS

TRANSPARENCY TO MANAGER POWERFUL DELIVERY ANALYTICS

A DAY IN A LIFE WITH FAREYE

MODULES/FEATURES

MODULES/FEATURES

ACCURATE ANALYTICS Heat Maps, Operational Analystics

PROCESS MANAGEMENT Configure and design as per your requirement

PAYMENTS Enables payment through COD and digital cashless payments

REPORTS Automated report generation

REAL TIME TRACKING Map based live tracking of field workforce & job status

MANAGER DASHBOARD Live field view of job updates with proof of attempt and operational statistics

SYSTEMATIC SCHEDULING Intelligent allocation and dispatch of jobs. Best route.

HYPERLOCAL DISPATCH On-demand job requests dispatched to closes availabe workforce

MDM Map based live tracking of field workforce & job status

TECHNOLOGY SPECIFICATION

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MOBILE APP

Optimized to work in 2G/Edge & even offline

mode

Battery usage optimization to provider higher

backup

Auto upgrade feature to reflect any changes

done at web end / new release

Manual sync in case of no network

Multi lingual support (UTF-8 support)

Integration with Google maps for turn by turn

navigation

WEB APP

Asset management to monitor handsets and SIM

accessing company’s account

Configure SMS gateway and auto-update to

customer on set events

Multiple access and map managers to their

respective branches

Mobile friendly design – Manager to operate

even through mobile

Activate add-ons like payment collection,

addition of job from field

Broadcast jobs to multiple workforce with

accept/reject functionality


SECURITY SAFEGUARDS

HTTPS protocol, Penetration testing

Hosted on AWS - 99.99% uptime target

Daily automated disaster recovery testing

Redundant hardware, Key pair authentication

MDM

FarEye always running

• Other apps disabled

• Fixed settings (GPS/ Wi-Fi etc)

• Disable particular apps & browser

DESIGN/CONFIGURE

Create own user type and assign the access level

Dynamic process flow – design own job attributes,

state machines and field process

Few clicks to create new company’s account -> their

process -> time zone

Set up your brand logo and activate customer’s page

to set jobs/requests directly APPLICATION PROGRAM INTERFACE (API)

REST API for software integration

Create & Update jobs and assign to workers via API

Retrieve job information via API (Push/Pull)

Import and Export from many systems (CSV, API, own

ERP)

WHY ONLY FAREYE ?

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Focussed team

with fire in the

belly to mark a

difference in the

industry

SCALABLE PRODUCT

With more than one

million transactions,

we grow with our

client. Not restricted

to any geography, size,

industry

CONFIGURABLE PRODUCT PLATFORM

Multi - dimensional

product that can be

used across all sectors

and domains for

business process

management

LEADERS HAVE TRUSTED US

DHL-India,

Hitachi

DTDC

Walmart,

Bajaj Captial,

Apollo

STABLE PRODUCT

We happily do 99.9%

uptime SLA to ensure

your operations run

smoothly

COMMITTED AND ENTHUSIASTIC TEAM

Young, dynamic,

enthusiastic field experts

with a positive outlook

keep you ahead of time

OUR UNIQUE SELLING POINTS WHICH KEEP US AHEAD FROM OTHERS

WHY NOT DEVELOP THIS IN-HOUSE?

WHY NOT DEVELOP THIS IN-HOUSE?

Technological Volatility

Resource Restraints

Scalability Focus on core business - Effective utilization of resources

Complex cross platform integration

Delay in implementation

WITH FAREYE

DIGITALLY TRANSFORM YOUR BUSINESS

INCREASE YOUR REVENUE

A. INCREASE PRODUCTIVITY

B. MAKE YOUR CUSTOMERS YOUR PROMOTERS

20% of your existing customers

5% increase in customer retention 75%increase in company’s profitability

80% of future revenue

will bring

will bring

WHERE CAN YOU USE FAREYE?

WHERE CAN YOU USE FAREYE

Major boost to logistics

segment, especially

for the likes of courier,

ecommerce and on

demand delivery

companies

LOGISTICS

Sales acts as the fuel for

any organization,

BFSI/Healthcare/

Consumer companies get

an added push

SALES AUTOMATION

After sales services plays a

vital role in customer

satisfaction, field service

companies able to

maintain high service

standards

AFTER SALES

Industries where Fareye can be used:

Healthcare E-commece BFSI

Telecom Logistics Field Services

How can FarEye be used in different use-cases?

APPLICATION OF FAREYE FOR LOGISTICS


Currently e-commerce accounts for 15-20% of the logistics revenue and is expected to grow 70 times and generate a revenue $2.6 billion by 2020. An efficient last mile network and time bound delivery will play a key role in determining the success of an e-commerce firm, thereby increasing the pressure on the logistics providers.

Efficient Last Mile Delivery that will lead to more productivity, increased revenue generation and enhanced customer experience. Last mile Delivery accounts for 35% of the total delivery cost. It is the only point of contact between the buyer and seller thereby completing the buying process and acting as the biggest contributor of customer satisfaction.

• Inefficient last mile Delivery • Lack of transparency in field operations/ workforce

visibility

• Low responsiveness to customer vagaries & requests • Lack of technology adoption

Logistics sector

E-commerce

Business Need

Importance of Last Mile Delivery

Challenges


FarEye is a mobile workforce management platform. It allows real time co-ordination between delivery persons and their manager in office. It allows smooth flow of information by getting real time data & job status updates from the field and generation of reports for analytical purposes.

• Stores data of previously visited consumers eliminating need to contact them repeatedly • Real time notification of customer vagaries allowing more responsiveness & faster problem solving • Immediate customer feedback at Point of Delivery reducing the need to reach out to the customer

• Eliminates the need to manually plan, schedule, tally cash and report the day’s work increasing the number of deliveries per day • Accurate reports and data for analytics allowing smoother & smarter operations • Easy and quick decision making due to real time information across all stakeholders involved in the delivery process at any point in the day

Increased Productivity and exiting resources Increased Customer Satisfaction

FarEye Solution

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Enhancing operational efficiency manifolds!!!

* Based on a survey done by IDC on domain wise significant value for enterprises

HYPERLOCAL

+ 40% jobs per day

+ 27% same day

appointment

+ 40% jobs per day

REVENUE INCREASE

COST REDUCTION

- 73% in delivery complain calls

- 40% in field service cost

- 28% in fuel expenses

To deliver the products & services in the promised time frame regardless of peak time like festive season or due to bad weather Consumers are chasing ambitious goals in a country where they have less time for domestic chores & prefer being served. Increased mobile internet penetration

APPLICATION OF FAREYE FOR HYPERLOCAL

With new business models like cooked food delivery, online grocery, handymen & home services, ordering from restaurants leading the Hyperlocal industry, experts see a massive growth in this industry. E.g., All online grocery firms together account for merely 0.1% of the overall grocery industry that is pegged at $ 350 bn. In the home-services sector, more than 10,000 queries are directed to the home services start-ups. In the recent past, 54% of the consumers have purchased either a product or a service from their smartphones. As the m-commerce market is expected to grow by 55%, from its present size of $2bn to $19bn by 2019, the number of players in the hyperlocal industry is expected to grow.

• Speed of delivery during peak hours • Lack of transparency in field operations/

workforce visibility • Quality of service • To solve the operational issues during

unforeseen conditions like rains etc • Consumer Switching behavior due to increase

in the number of Hyperlocals

Industry Overview

Business Need

Reason in sudden increase of Hyperlocal

Challenges

FarEye is a mobile workplace management platform. With quality of the service being the Unique Selling Proposition, FarEye’s Hubble 0.6.0 helps in auto-assigning and auto-routing of field workforce. (a) AUTO-ASSIGN: feature identifies the best person for the job and assigns the task. This depends on certain parameters set by you at the time of configuration like work load, distance of field worker from the job location etc. (b) AUTO-ROUTING: for the field worker to accomplish multiple tasks. By selecting the best / shortest route for the field worker FarEye is able to optimize the schedule to achieve maximum number of jobs.

• Easier customer reach

• Improved productivity

• Better collaboration and innovation

• Increased revenue and reduced cost

• Better environment for employees

APPLICATION OF FAREYE FOR HYPERLOCAL

Fareye Solution

Benefits

MARKETPLACE SELLER ON-BOARDING

“Marketplace” model is responsible for bringing supply and demand on one platform. Marketplace companies do not own any inventory of their own – it is a platform to connect sellers and buyer. With customer demanding wide variety of products, ecommerce companies are investing time and resources in increasing their supplier base. Better sales management leads to improved product development, optimized distribution, better planning and decisions, improved staff quality and many more.

APPLICATION OF FAREYE FOR MARKETPLACE SELLAR ON-BOARDING

• Documentation

• Brand Approval Application (MoU)

• Imaging

• Product listing

• Quality Check (24 hours TAT)

• Pricing and stock

• Go Live

Industry Overview

68% of the time spent is on managing supplier data. Business need to reduce the seller acquisition time, lengthy processing cycle & quicken the onboarding process by automating data validation at the point of onboarding.

Business Need

Steps on On-Boarding A Supplier

FarEye is a mobile workplace management platform. It allows real time coordination between the sellers and the sales team, on the field and the back-end staff. It helps you to simplify and streamline supplier onboarding by automating data validation and processes.

• Increased Productivity with existing resources

• Streamlining workflow by assigning the right resource to the right task depending on availability, location and priority

• Eliminates the need to manually update the data, push the jobs and validate it

• Easy and quick decision making due to real time information available to the sales team

Increased supplier satisfaction by simplifying their onboarding process. By automating the processes, various sellers can be brought on board within a short span of time, giving the customers a wide array of options to choose from and leaving them delighted.

• Accurate reports and data for analytics allowing smoother & smarter operations

• Customer data management – Prevents loss of consumer data by storing it real time

• Artificial Intelligence for more effective meetings – Previously stored information of client meetings

APPLICATION OF FAREYE FOR MARKETPLACE SELLAR ON-BOARDING

Fareye Solution

Benefits

MARKETPLACE SELLER APP

• Getting live information about the status of order to the seller and to the customer • Slower time to market • Loss of unrealized revenue due to delay in pushing the inventory, co-ordination between the supplier,

e-commerce site and the customer. • Idle time in processing the cycle • Losing competitive edge due to inadequate items in the product line. • Low conversions due to inconsistent product content • Lower customer satisfaction due to longer cycle

APPLICATION OF FAREYE FOR SELLAR APP

To strike a balance between product management, order processing and customer service

Better sales management leads to improved product development, optimized distribution, better planning and decisions, improved staff quality and many more. One of the challenges of the marketplace industry is order-to-delivery cycle & product management. The effect of the above is that, the longer the cycle takes, the lower the customer’s satisfaction and the lower the company’s profits.

Introduction

Challenges

Benefits

FarEye is a mobile workplace management platform. It acts as a technology enabler to marketplace by automating the onboarding of sellers, providing sellers’ app for order processing & product management and field workforce. It allows suppliers to: • To push any new products or services (helps in product management) • See the orders placed by the customer and process the order. • It helps you to simplify and streamline supply chain by automating data validation and processes.

• Eliminates the need to manually update the data, push the jobs and validate it • Easy and quick order processing • Efficient product management • Reduces the idle time in order processing • Faster time to impact • New items will be added to the product line • Increase in customer satisfaction

APPLICATION OF FAREYE FOR SELLAR APP

Fareye Solution

Benefits

FIRST MILE - PICKUP

BENEFITS

Know the status of field operations and workers’ status at any point in day

Helps you to take corrective action and fix problems

1. GAIN VISIBILITY

Eliminate manual work and risk of errors

2. AUTOMATE YOUR PROCESS

BENEFITS

BENEFITS

Reduction in administrative & paper work, reduction in travel time - used to accomplish core

tasks, inclusion of additional requests

Real time access to data & up to date information available to

workers, no lag indecision making & prevention of

downtime

3. PRODUCTIVITY 4. EFFICIENCY & EMPOWERMENT TO EMPLOYEES

BENEFITS

Real time notification of customer vagaries allowing more responsiveness,

Reduce Turnaround Time, Capture customer experience at Point of service

Optimal utilization of idle time, best route

5. INCREASE CUSTOMER SATISFACTION 6. REDUCED COST

Mobility solution is Game Changer – Why?

COST REDUCTION

REVENUE INCREASE

+ 23% first time delivery

+ 27% same day appointment

+ 40% jobs per day

ENHANCING OPERATIONAL EFFICIENCY MANIFOLDS!!!

- 73% in delivery complain calls

- 40% in field service cost

- 28% in fuel expenses

OUR CLIENTS

Security

Updates

Quick configuration

Visibility

Control

Settings

Restrictions

MDM MOBILE DEVICE MANAGEMENT

BETTER CONTROL OVER YOUR BUSINESS OPERATIONS THROUGH OUR MDM PLATFORM

FAREYE PARTNER

“Given the ability to customize our own communication workflow through both how we collect data and manage interactions, we are building a very unique experience for customers of Luxola. Using FarEye we generate key customer interaction data points (through the delivery and logistics process) allowing us make informed decisions on how to change and improve, we regularly deploy changes in an effort to constantly improve the customer experience.”

“Our experience with Fareye and the team has been very positive. Their is a cost effective solution which has helped us bridge an important pain point. The team has always been on point in terms of support and have always been very accommodating. Look forward to a continued and mutually beneficial relationship.”

HAPPY CUSTOMERS

fareye intorduction with use cases

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