faq - sitting rooms

Business Continuity (BC) is defined as the capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident.’ Source: ISO 22301:2012

Sitting Rooms is the first commercial organisation in Perth to offer tailored back up workspace recovery solutions for businesses that need to bolster their Business Continuity Plan.

Sitting Rooms have over 500 square meters of space with 6 work areas in various sizes, front reception and recreation area. The services we provide are bespoke solutions to accommodate businesses in the event of an incident causing any type of business disruption.

Sitting Rooms can accommodate workspace recovery teams from between 1 and 50 people. We work closely to understand the details of our client’s workplace recovery plan and set up regular tests at the facility. This enables our team to respond immediately to ensure smooth inaction of our clients BCP.

www.sittingrooms.com.au

FAQ

www.sittingrooms.com.au1300 724 071

WHAT DOES IT COST?The cost depends on the amount of service required and the total amount of staff that need to be accommodated. To secure space we charge an annual fee per workstation of $1,500+GST (Includes computer, internet and phone). Additional services such as meeting rooms, special IT services, reception and mail services can be arranged at competitive rates. If your BCP is enacted there is also a weekly enactment fee during the time that your business uses the Sitting Rooms, this is charged at a weekly fee of $1,500+GST per person.

ARE WE GUARANTEED THE SPACE?Yes, the Sitting Rooms will ensure that it could accommodate all of its clients in the unlikely event that a wide spread event were to take place in Perth. The Sitting Rooms has also implemented policies to limit the amount of clients it will take on, for example we wouldn’t accept two clients from the same building and we would limit the amount of clients from specific suburbs of Perth.

DO WE HAVE ACCESS TO THE FACILITY DURING THE CONTRACT PERIOD?Yes, the Sitting Rooms permits all of its clients to use the facility regularly for meetings or events. The first two hours are free to clients, after this clients will receive 50% of extended bookings.

CAN WE RUN REGULAR TESTS OF OUR BCP PLAN?Yes, the Sitting Rooms will factor the testing requirements in to the contract. The BCP requirements will determine how frequently the tests are carried out.

TESTIMONIAL

Keystart manages over 16,000 loans in Western Australia. A strong Business Continuity Plan (BCP) is an essential part of our business. As the Chief Risk Officer I found it particularly difficult to find a suit-able location in Perth, especially with the infrastructure Keystart desired to execute our BCP effectively. After a number of months looking we came across the Sitting Rooms, a company who specialise in providing BCP facilities. We were very pleased by the modern layout, Infrastructure and the time that management spent understanding our needs to get the right solution.In my experience the Sitting Rooms tailored BCP solutions would suit a wide variety of businesses. Their service and expertise was exceptional and I highly recommend them to anyone considering a BCP facility.

- Tina-Marie Innes Chief Risk Officer, Keystart


OUR SERVICES INCLUDE

COMPUTERS 50 high spec computers fully maintained with the latest Microsoft Licencing.

MEETING ROOMS There are 6 highly versatile rooms ranging in size of 1 – 60 people.

WORK STATIONS 50 versatile workstations.

PRINTING SOLUTIONS Printing tailored to your needs.

SERVER ACCESS On site data storage options or support to external data back-up.

HIGH SPEED INTERNET Wifi and Network options.

TELEPHONE SYSTEMS Phone system on standby (over 50 handsets) ready to install in any of our working areas.

FRONT RECEPTION AREA This can be utilised by your business, our staff can answer the phone on your behalf and divert calls where required.

MAIL SERVICE Make use of the Sitting Rooms PO Box and utilise our reception staff to manage all of your mailing requirements.

STAFF RECREATION AREAS Full communal kitchen, lounge TV area, and dining area.


KEY COMPONENTS OF BUSINESS CONTINUITY MANAGEMENT

EMERGENCY RESPONSE • Protection of lives and property• Emergency response procedures - fire, earthquake, bomb threat, etc• Building evacuation procedures• Roles and responsibilities of Floor Wardens and First Aiders• Primary and alternate muster points• Accounting for staff• Interface with building management and public authorities

CRISIS MANAGEMENT • Executive leadership at times of crisis• Manage strategic rather than operational issues• Internal communications – staff, next of kin, families, Board• External communications – customers, supplies, media and other stakeholders• Protecting reputation of organisation• Managing, assessing, distilling and communicating information• Staff welfare, employees assistance• Liaison with civil authorities• Strategies for resumption of critical business activities• Decision to activate IT disaster recovery and / or business continuity plans

BUSINESS CONTINUITY • Manage tactical and operational response – when and how to resume / continue critical business activities• Relocate to alternate work premises – dedicated business continuity site, use of branch offices, work from home,

transfer work to another location• Managing customers’ expectations• Manual workarounds if IT services are not available

IT DISASTER RECOVERY• Resume IT services to support critical business activities• Network connectivity• Helpdesk support, especially for people working from home• Relocate to alternate data centre

RETURN TO NORMAL • Damage assessment• Loss adjusters / insurance claims• Clean-up, refurbishment, repairs• Recovery of water / smoke damaged documents and equipment• Relocation and reoccupation of premises• Rebuilding of systems• Clearing backlogs • Returning to business as usual

The Sitting Rooms is partnering with Riskwest (www.riskwest.com.au), a highly experienced risk management and business continuity advisory firm, to provide value-added services to our clients in developing, implementing, exercising and reviewing their business continuity capabilities and programmes.

Riskwest sees the key components of Business Continuity Management to be as follows:

faq - sitting rooms

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