family and friends at langdon
TRANSCRIPT
Our challenges in relation to family/friends engagement
• Dedicated time• Staff changes• Carer commitments like work, other family• Distance: long travel times, cost, variable public
transport • Mobility limitations/ageing population• History• Clarity and consistency in processes• Communication • Strong emotions
Also…
• Family and Friends events: evolving
• Our pre-admissions DVD and leaflet – and input into the Trust-wide welcome pack
• Individual relationships
• Involvement in Trust events like the Together launch
• Opportunities to talk and peer support
• Validation and recognition
• Involvement in care: Personhood
Moving forward
Increased, accessible involvementStour: a regular space, with Chaplain presenceTravelling support for families and friends – in conjunction with our social work teamA dedicated phone lineConsolidation of procedures around travel expenses and remuneration for work with DPTFundraising potential with League of FriendsTrust-wide Carers Register and steering groupTailoring family and friends events according to feedbackPotential for online forumStaff induction and other education co-produced with families and friendsAccess to mental health and wellbeing-related training for families and friends