falldd
TRANSCRIPT
![Page 1: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/1.jpg)
Student Services Fall Development Day
Creating the Great Experience
Cluster
![Page 2: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/2.jpg)
• Introduction by Van WilliamsGoals and progress of Creating the Great Experience committee related to Enrollment Management initiative and Student Services department
![Page 3: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/3.jpg)
• Shannon Whitman - Senior Human Resource Generalist -Committee Chair
• Ron Capute - Associate Professor• Barbara Cipriano - Associate Dean, Public Safety• Ronnie Malave - Campus Registrar• Melinda Montero - Administrative Assistant II• Ed Mueller - College Registrar• Van Williams - TRiO and Outreach Director• Mindy Yale - PSAV Instructor, Massage Therapy• Diana Paliuca - Digital Media Specialist
Or contact the committee at: [email protected]
![Page 4: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/4.jpg)
• TIMELINE FROM SHANNON
![Page 5: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/5.jpg)
• Action plans
What have you done?
![Page 6: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/6.jpg)
Service Commitments
![Page 7: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/7.jpg)
![Page 8: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/8.jpg)
Answering or not answering the phone: that is the question.
![Page 9: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/9.jpg)
“I hope someone answers the
phone.”
![Page 10: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/10.jpg)
“Do I just wait? Great, it’s ringing!”
![Page 11: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/11.jpg)
Pass me along to the next person, please.
![Page 12: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/12.jpg)
15 minute
wait
![Page 13: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/13.jpg)
![Page 14: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/14.jpg)
5 minutes
later…
![Page 15: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/15.jpg)
![Page 16: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/16.jpg)
Where is…? & How do I find…?
![Page 17: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/17.jpg)
![Page 18: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/18.jpg)
![Page 19: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/19.jpg)
How to better
handle peak
![Page 20: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/20.jpg)
• Develop one new initiative to better serve students during peak (Nov. – Jan.)
• 90 min break out in clusters
• Present survey information from staff and students
![Page 21: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/21.jpg)
• Find (1) one initiative that as a group you can facilitate immediate changes for the next peak period.
![Page 22: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/22.jpg)
• Develop a strategy that can be implemented college-wide that will make a better experience for students and/or staff during the next peak period.
![Page 23: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/23.jpg)
• Write up your conclusion for presentation after the afternoon cluster meetings.
![Page 24: Falldd](https://reader033.vdocuments.us/reader033/viewer/2022042817/55a3f6ab1a28abe0718b47cc/html5/thumbnails/24.jpg)