192:357 Organizational Communication Exam 1 Exam Preparation Information

Exam date: Wednesday, March 5 Format: multiple choice; about 50 questions; closed book Supplies needed: ID, pencil, eraser Materials covered: Chs 1-4, 6; pp 106-115 (in ch5); lectures, in-class exercises. Review sessions: Mon 3/3: SC&I Room 323; Tues, 3/4: Huntington House conference room. Both 6:30-7:30pm

Prioritize where lectures and the book overlap, followed by unique information in class that was not in the book (e.g.,

network concepts), then followed by, where the book discusses core concepts or underlying assumptions that I take for

granted in my lectures as something you have been exposed to. The following list captures the main points from lectures.

Introductory Matter

Critical Cultural Views and Control (myths; organizational cultures; Democracy and freedom; Ideology) Defining Communication: Information centered views, Meaning centered views, Communication constitutes

organizations (CCO); (Sense-making, constitutive, transactional views of communication)

Defining organizations & organizing Tensions and Organizing (Micro-macro forces/Structures-agency; Critical thinking--normative forces; Individual

Goals organizational goals; Rationality emotionality; Plans Emergence) Assumptions about Working Relationships (Two-dimensional; Reification/ reifying structures; Fundamental

Paradox: Individual Organizational control) Organization as process not place; reification Chain of command; Informal networks

Traditional forms of organizing Efficiency and productivity; organizational designs to coordinate and control; Scientific experimentation Taylor; the Gilbreths; systematic management; One best way; strict division of labor; time-motion studies; Systematic soldiering Specialization; Hierarchies; Centralization; Legal Authority; Hierarchical order Bureaucracy & Max Weber (leadership types- Traditional, Charismatic, Rational/legal) Weber, Taylor; orgs as authority structures; Hierarchy; Top-down comm; info transfer; closed systems;

communication as control; scientific and bureaucratic orientations to communication

Human Relations/Human Resources

Forms of organizing and orientations towards conflict; forms of control Types of resistance Hawthorne Studies; Hawthorne effect Groups; group norms; decisions influenced by emotions; cooperation in organizations; new role of management Follett: Circular response; Pragmatics Relational Strategies and: organizational design; motivation, control, surveillance; superior-subordinate relationships;

leadership; conflict; communication as a tool

Maslows Hierarchy of Needs; Herbergs hygiene theory; McGregors Theories X and Y; Likert Organizational communication & Content; Direction; Channel; Style Participative Decision making (PDM): Decentralization; democracy, leadership

Networked Forms/Systems theory

Networked forms, leadership, and different communication skills Post-bureaucratic qualities (Hales, 2002): Multi-functional teams; collective responsibility, accountability; lateral and

market based; dialogue and persuasion; trust

Networks as systems: Interdependence; sequential work/pooled systems; tight/loose coupling; holism; components and environments; homeostasis; equifinality, multifinality

Systems defined through comm events Networks and relationships: Strong ties; weak ties; multiplex ties; uniplex ties Networks and communication: Consultative, supportive, advisory, coaching, development oriented, inspiring Networks and roles: liaisons/bridges, group members, isolates; boundary spanners/opinion leaders

Cultural forms of organizing

Culture and: definition; purist and pragmatist views; communication; power/persuasion; context; unobtrusive control; facts, symbols; metaphors; stories; semiotics

Hofstedes Cultural Onion Issues with Cultural Strategies Identification & Identity; underlying assumptions about socialization & myths