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Fall 2014 Provider Workshops West Virginia 2014
Overview
Welcome
Introducing MTM
Building a Robust, High-Caliber Network
How to Get a Ride
Welcome and Introductions
Crystal Richardson,
Education, Training and Outreach Coordinator – West Virginia
Welcome
October 1, 2014: MTM became West Virginia’s non-emergency medical transportation (NEMT) broker.
MTM is assisting the State of West Virginia Department of Health and
Human Resources Bureau for Medical Services (BMS) reach their goal of improving the health and well-being of Medicaid members and providing efficient, reliable and safe transportation
MTM is committed to a smooth transition of NEMT for BMS members
Introducing MTM
The MTM Advantage
Managing NEMT since 1995
Family-owned & operated
2nd largest NEMT company
Investing in innovative operating processes & technology
#1 in satisfaction
URAC accredited
Leverage National Delivery Capability
MTM National Footprint
Building a Robust, High-Caliber
Provider Network
Transportation Providers
MTM is growing the Transportation Provider Network in West Virginia • Conducting driver training sessions, credentialing drivers, inspecting
vehicles
• Providing cultural sensitivity training
Establishing solid relationships between Medicaid members, medical facilities, and transportation providers
How to Get a Ride
What kind of services will MTM offer ?
Public transportation
Ambulatory vehicles, including sedan, van, and taxi
Wheelchair equipped vehicle
Mileage reimbursement
Ancillary services reimbursement
Scheduling a Ride
MTM can assist with scheduling rides to both routine and urgent medical appointments
Routine Rides: An appointment that does not require a member to be seen right away, such as a yearly check-up or a vision exam • Must be scheduled at least five business days prior to the appointment by calling
MTM’s reservation line Monday through Friday from 7 a.m. until 6 p.m.
Urgent Rides: A healthcare situation in which the member doesn't need to call 911 for immediate help but can’t wait five business days before seeing a health care provider, such as: • A hospital discharge • A ride to a follow-up appointment, if the follow-up appointment is for the same
healthcare issue and is scheduled within five days of your previous appointment • Sudden onset of illness – such as child becomes ill or develops a fever
Phone Numbers
Reservation Line: 1-844-549-8353
“Where’s My Ride”: 1-844-549-8354
Reservation Line for Deaf and Hearing Impaired (TTY): • (800) 855-2880 for English
• (800) 855-2884 for Spanish
Filing a Complaint
MTM’s Quality Management department is dedicated to resolving complaints & providing continuous quality improvement
Complaints can be submitted via phone, email, web & mail
• We Care: 1-866-436-0457
• Email: [email protected]
• Web: www.mtm-inc.net/contact
• Mail: MTM Quality Management
16 Hawk Ridge Drive
Lake Saint Louis, Missouri 63367
Service Management Portal (SMP) for Medical Facilities
Easy to use, user-friendly interface walks you through the process step-by- step
• No paperwork required; make the request online
• No call is needed to MTM
