` Syllabus: MGT 3003 (Section 01F), summer 2012Business Communication & Professional Development

(Updated June 7, 2012) Course #31512: 11:00 a.m. – 12:30 p.m., Monday through Friday, MB 0.208

NOTE:  PLEASE DO NOT REFER TO A HARDCOPY OF THIS DOCUMENT—ONLY THE ONLINE VERSION IS CURRENT AND CORRECT. The Web browsers most effective in accessing UTSA Web sites are Microsoft Internet Explorer and Mozilla Firefox. Mac computers require Mozilla Firefox to access Blackboard. Mozilla Firefox is also recommended to access Blackboard.

COURSE TEAM EMAIL ADDRESSES PHONE OFFICE HOURSProfessor BB 4.04.29Dr. Bennie Wilson Prefer Blackboard message

Email: Bennie.Wilson@utsa.edu http://faculty.business.utsa.edu/bjwilson Grammar game points/deductions Documented emergency absences

458-7525 MTWRF: 12:30 p.m.-1:30 p.m. And by appointment

Teaching Assistants BB 4.04.29Amy Garcia(Classroom TA)

Prefer Blackboard message Email: qsj085@my.utsa.edu (At the course message site, click “Mail,” then “Create Message,” then “Browse for Recipients,” then “To” block next to “Amy Garcia,” then “Save” at bottom of page, then type and send your message.) Quizzes, midterm, final Self-assessment Library Résumé RSO, Toastmasters Miscellaneous points Deducted points (except grammar game)

N/A MTWRF: 12:30 p.m.-1:30 p.m. And by appointment

Vincent Rizzo(Online Writing Lab TA)

OWL Blackboard message(At the OWL site, click “Mail,” then “Create Message,” then “Browse for Recipients,” then “To” block next to “Vincent Rizzo,” then “Save” at bottom of page, then type and send your message.) Online Writing Lab (OWL) Respond to OWL queries within 24 hours

N/A In BB 3.02.14MTWR: 2:00 p.m. – 2:55 p.m.

Blackboard Staff MS 1.03.08LaVonne Grandy LaVonne.Grandy@utsa.edu 458-6144

College of Business Center for Student Professional Development (CSPD)University Career Center (UCC)

BB 2.01.08 UC 2.02.04

Julio Joey Ramos Julio.Ramos2@utsa.edu H-E-B Career Action Program (CAP)

458-4039 8:00 a.m. – 5:00 p.m.Monday - Friday

Barbara Jackson Barbara.Jackson@utsa.edu Mock Interviews (non-CAP students) Résumé Grading

458-4766 7:30 a.m. – 4:30 p.m., MTWR

Morris Ellington Morris.Ellington@utsa.edu Mock Interviews (non-CAP students)

Email preferred

Located in University Career Center, room UC 2.02.04

Shirley Rowe Shirley.Rowe@utsa.edu Evaluation of Career Education Needs

Email preferred

Located in University Career Center, room UC 2.02.04

1

PREFACE: Success in this class merely requires you to:

o Read (not scan) the syllabus,o Come to all classes on time and prepared,o Complete all assignments before or by their due dates and times, ando Be respectful, civil, and ethical.

WELCOME TO THIS COURSE: You probably remember that classic book and movie, The Wizard of Oz, in which Dorothy laments to her pet dog: “Toto, I have a feeling we’re not in Kansas anymore.” This course will take you out of “Kansas,” my euphemism and metaphor for the warm and cuddly place of your childhood, where:

o Your rewards were sometimes independent of your level of achievement,o Your “rights” were often more important than your “responsibilities,” and whereo Civility, ethical behavior, and personal integrity may have been fuzzy, theoretical concepts.

This is a no-nonsense, no-excuse, no-rationalization, and take-responsibility-for-your-actions-and-inactions course. It will address many of the issues and variables that you will encounter in what I call the real world of business professionalism. There is a place for you in this class--because you will have many opportunities to excel in the behaviors needed to “hit the ground running” on the way to professional success, a success that includes:

o Having a strong work ethic and being ethical in completing your class assignments.o Being a professionally respected and admired person.o Being the “go to” person to solve problems and to resolve issues.o Having the confidence to face the unexpected proactively.o Expressing yourself in ways that permit others to respond to you in a positive manner.o Striving continually to improve professionally.o Exhibiting both effective leadership and effective follower-ship.o Working well as an individual and as a productive member of a team.

You and I are adults. In this class, you will experience adult concepts and language that pertain directly to communication issues in the real world of business. There is every attempt to respect differences of opinion, to appreciate the experiences of each member of this class, and to discuss real world considerations bearing on ethical and effective communication and professional development in a business environment—all within the context of what our and other cultures consider patterns of acceptable behavior and beliefs.

CAUTION: This is a learning zone! If you are only comfortable in an environment in which you cannot tolerate opinions that differ from your own, then you are in the wrong place. On the other hand, if you can be civil and intellectually open outside of your “comfort zone,” then this is the class for you!

Someone once said that there are three types of people in the world—those who make things happen, those who watch things happen, and those who wonder, “What happened?” The intent of this course is to make sure you make things happen in your professional future. Over the course of this semester, we will navigate the peculiarities of effective communication in a business environment, and in so doing, your professional star will be brighter. I relish the opportunity to collaborate with you.

Respectfully,Dr. Bennie Wilson

2

COURSE DESCRIPTION: This course examines basic interpersonal communication processes within written and oral channels, with practical applications for the business environment. We will discuss issues regarding cross-cultural communication, crisis communication, and ethical considerations in business. The course emphasizes three areas: (1) planning, researching, organizing, writing, editing, and revising business-related documents; (2) planning, organizing, and delivering oral presentations in a business setting; and (3) preparing for professional success in the business world, including career planning, networking, job searching, résumé preparation, and job application and interviewing. Written assignments and oral presentations are required. You need access to the Internet and to the UTSA Web site, including Blackboard, in order to participate in this class.

COURSE PREREQUISITES: COM 1053 or COM 1043 (Business and Professional Speech), and WRC 1023 or ENG 1023 (Freshman Composition II).

o You must meet the course prerequisites prior to enrolling in this course.o If you enroll late for the class, you will not be able to complete (or make-up) any graded assignments

that were due prior to your enrollment.o If the University Registrar cancels your enrollment in the course for failure to pay fees, you will not be

able to complete assignments or to attend classes during the period of canceled enrollment.

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) DEGREE PROGRAM GOALS:

Students will be able to communicate, orally and in writing, information and ideas pertinent to business decision-making. (This course directly supports this goal.)

Students will be able to use quantitative analysis and quantitative and non-quantitative reasoning to effectively identify and solve business problems. (MS 1023, MS 3043, MS 3053)

Students will be able to use current information technology to support business decision-making. (FIN 3014)

Students will be able to incorporate a global perspective in business decisions. (MGT 4893) Students will be able to identify ethical and legal issues in a business context and find alternatives that

demonstrate ethical values. (BLW 3013)

COURSE OBJECTIVES SUPPORTING B.B.A. PROGRAM GOALS:  In developing skills in expressing oneself orally and in writing in a business environment, and in learning to apply course material, each student will:

Prepare two pieces of business correspondence that show proficiency in writing in a business environment, to include the context of correspondence relative to being informational, positive, negative, and persuasive in content.

Complete a self-administered, Blackboard-based Online Writing Lab (OWL) that provides initial- and post-assessment and tutoring through four modules covering English composition, English mechanics, writing style, and critical thinking in a business context.

Complete six OWL supplemental modules covering the areas of résumé writing, job application/cover and letter preparation, report writing, email preparation, oral presentation, and citing sources in a business context.

Deliver an oral presentation of a business-oriented nature (sales pitch, business informational briefing, financial update, trend analysis, etc.) that shows proficiency in communicating verbally in a business environment.

Complete a case study in crisis communication in a business environment. REQUIRED COURSE MATERIALS: Sold through the UTSA bookstore as “Business Package University of Texas at San Antonio,”

3

ISBN 978-1-256-10366-0. o Package includes a business communication customized text from Pearson, bundled with Self-

Assessment Library by Stephen Robbins.o If you buy a used copy of the text, and you desire to buy Self-Assessment Library by Stephen Robbins

separately, you may contact the publisher (Pearson/Prentice Hall) at http://www.mypearsonstore.com/index.asp and reference ISBN-13: 978-0-13-173861-4, or ISBN-10: 0-13-173861-5.

ParScore test form X-101864-PAR-L (approximately 20) #2 pencil

EXPECTATIONS: Expect to: Maintain high standards of personal honor and integrity in your academic work. Check your course Blackboard site frequently for messages and for grades. For login instructions and other

helpful information regarding Blackboard, see https://bb.utsa.edu/webct/entryPageIns.dowebct. Read assigned chapters, outside readings, and accomplish exercises before class. Attend classes regularly and to participate actively in class discussions and projects. (See UTSA policies on

class participation in the UTSA Undergraduate Catalog at http://www.utsa.edu/ucat/.) Exercise self-discipline and to respect the rights of others at all times. This includes turning off and putting

away your cellular phone, beeper, laptop computer, and any other electronic device while class is in session. (See UTSA policies on your rights and responsibilities in the UTSA Information Bulletin at http://www.utsa.edu/infoguide/.)

Fulfill the provisions of the Student Code of Conduct at http://utsa.edu/infoguide/appendices/b.html. Embrace the letter and spirit of the UTSA Academic Honor Code at http://utsa.edu/about/honorcode. Follow the principles expressed in the Roadrunner Creed at http://utsa.edu/about/creed.

UTSA QUALITY ENHANCEMENT PLAN (QEP): The QEP enhances student learning and is a required component of the accreditation process conducted by the Southern Association of Colleges and Schools (SACS).

The UTSA QEP, Quantitative Scholarship: From Literacy to Mastery, provides you with the skills needed to evaluate and interpret data, understand risks and benefits, and make informed decisions in your personal and professional lives. The plan focuses on integrating quantitative reasoning and communication skills in existing courses across the undergraduate curriculum. All UTSA students, faculty, and staff are encouraged to learn more about the QEP by visiting the website www.utsa.edu/qep.

ACCOMMODATIONS: Students requiring special accommodations, e.g., registration assistance, seating, testing, presentation equipment, etc., should contact the Office of Disability Services located at MS 2.03.18 (458-4157) on the main campus, or BV 1.302 (458-2945) at the downtown campus to make appropriate arrangements.

STUDY ASSISTANCE: I encourage you to visit the following Web sites to assist you in studying for exams and quizzes, in improving your English grammar skills, and in expanding your professional development. Finally, I recommend that you do the exercises at the end of each chapter, and take advantage of the practice quizzes at some of the following Web sites. 

o UTSA Writing Center (MHB 3.03.08): http://www.utsa.edu/twc/ o http://wps.prenhall.com/bp_bovee_bce_5 o http://www.prenhall.com/bp_bc_study_hall/

4

I also encourage you to use the Tomás Rivera Center’s (TRC) academic support services for assistance in study strategies and course content. The following services are available to you at no additional cost. For more information regarding these services, please visit the TRC web site at www.utsa.edu/trcss.

o Learning Assistance provides one-on-one study skills assistance through Academic Coaching and group study skills assistance through our Expert Learner Series Workshops. Call the office to schedule an Academic Coaching appointment at (210) 458-4694, visit the TRC web site for the Expert Learner Series schedule, or stop by MS 1.02.02.

o Supplemental Instruction (SI) offers student-led study groups using collaborative learning for historically difficult classes. Supported courses and schedules can be found on the TRC web site or check with your class SI Leader for details. You can call the SI office if you have questions or for more information at (210) 458-7251.

o Tutoring Services provides walk-in tutoring in a variety of subjects with several locations to choose from and the Math Assistance Program (MAP) for assistance in College Algebra and Pre-Calculus. Call (210) 458-6783 for more information or visit the TRC web site for tutoring schedules.

o If you are taking classes at the DT Campus, the TRC Downtown offers a variety of services to assist you. Stop by the TRC at the Downtown Campus in DB 2.114 or call (210) 458-2838.

CLASS PARTICIPATION & DECORUM: Classes include my lectures, presentations by guest lecturers, and student oral presentations, and augment and emphasize key points raised in reading assignments.

Mutual respect . During class, students will show respect for fellow students, the professor, and guest lecturers.

Classroom seating . In accordance with State and Federal fire codes, students and visitors in the lecture hall and auditorium may not sit or stand in an aisle space, landing, or steps.  Such spaces are designated exit access corridors, and must not be blocked while the lecture hall is occupied.  Further, students and guests may not sit at the seats and tables behind the back row of fixed seats in the classroom, with the exception of students who require classroom adaptations or other accommodations, e.g., seating, testing, presentation equipment, etc., as verified by Disability Services.

Classroom attendance . There will be opportunities for business, civic, political, educational, and community leaders to address our class regarding the personal qualities needed for success in the professional world and the practical implications of effective business communications. (A list of past guest lecturers is at the end of this syllabus.) We will follow this attendance process:

o Attendance will be taken in classes with guest lecturers (indicated with *** on the class schedule) and in classes with student in-class oral presentations. The normal method is with ParScore form X-101864-PAR-L, appropriately completed using a #2 pencil. (See http://www.utsa.edu/oit/video/parscore.html for properly completing and processing ParScore forms.) Other attendance instruments may be used, e.g., unannounced quizzes, etc. Students absent from, late for, or leaving classes with guest lecturers for non-emergency reasons will have 25 points deducted. I count as absent students who arrive after the attendance process. Students not paying courteous attention to a guest lecture or in-class student oral presentation are “absent” from class. Being late from the official starting time of the class--NOT from the start of a presentation--is considered being “absent.”

o There will be times when you have other "must do," non-emergency situations that conflict with your classes, e.g., scheduled medical and dental appointments, day-care scheduling issues, non-emergency illnesses, etc. Your one-time allocation of 50 extra-credit points and other extra-credit point

5

opportunities assist you in partially making up points lost for non-emergency, unavoidable absences. (See “Grading Policies” for verifiable emergency and other documented exceptions justifying absences.)

WHAT DID YOU INITIALLY KNOW, AND WHAT DID YOU LEARN? To help me assess the level of real learning that takes place in our course and to improve the course for future students, you will take a pre-assessment of course materials at the beginning of the semester, which will have no bearing on your course grade. It is to your benefit to take the pre-assessment seriously—even though it will not affect your course grade--since the pre-assessment questions come directly from the textbook author’s test bank—the same test bank that forms the basis for most of the class quizzes, and for the midterm and final exams.

The final examination at the end of the semester also serves as the post-assessment. The pre- and post-assessments will address the following eight key subject areas (references are from the text):

o General communication concepts (chapters 1 & 2)o Business writing concepts (chapters 3 – 9)o Business oral presentation concepts (chapter 12)o Professional development concepts (chapters 13 & 14)o Crisis communication concepts (chapter 15)o Listening concepts (chapter 16)o English grammar, mechanics, and usage (Handbook of Grammar, Mechanics, and Usage)o Formatting documents & Citing sources (appendixes A & B)

USING THE ONLINE WRITING LAB (OWL): You will complete many of the class assignments via the Online Writing Lab. (NOTE: Do not start the OWL until you attend the in-class OWL presentation.) The OWL is available at your Blackboard site. (NOTE: Blackboard is down for maintenance every Friday evening from 8:00 p.m. to 9:00 p.m., so make sure you complete any OWL operations outside of these times.) For any OWL questions or issues, contact the OWL Team by sending a message within the OWL site. Our goal is for you to get a response from a member of the OWL team within 24 hours of your query, excluding weekends.

A word to the wise--do not wait until the last minute to do OWL-based assignments. If you wait to do an assignment within 24 hours of its due date and you have a question for the OWL team, you may not receive a response in time. Further, technical glitches are a reality of working online, so plan for them rather than using them as reasons for not completing your assignments on time. In order to use the OWL efficiently, use the Microsoft Internet Explorer browser, and disable your "pop-up" blocker. If you have problems with the OWL on your home computer, use the computers in the computer labs on campus.

OWL BUSINESS WRITING ASSIGNMENT (four "Core Modules”): You are required to take, via the online writing lab (OWL), a self-administered, Blackboard-based assessment of your grammar and writing proficiency in a business setting. The purposes of the OWL are (a) to assess your English grammar and writing skills, and (b) to give you assistance in improving these skills in areas where you indicate some weaknesses; thus, making you a better communicator in today’s world business environment. As preparation for this assessment, please review pages H-1 through H-29 of your text, the CD-ROM entitled Peak Performance: Grammar & Mechanics, and/or a basic college or high school text on English grammar and composition.  (NOTE: I will not be providing answers to diagnostic tests as stated on page H-1 of the text; however, I encourage you to take advantage of each chapter's exercises on "Improve Your Grammar, Mechanics, and Usage," and to check your responses on pages AK-1 through AK-4 of the text.) The process listed below determines your grade for the grammar-business writing assessment. Please contact the OWL staff for any assistance or questions you have regarding this assignment. For each of the four subject

6

areas forming the four core modules--writing composition, English grammar mechanics, business writing style, and critical thinking--you will:

o First, complete the initial-assessment. The grade that you earn on this assessment does not count toward your grade for this assignment. The initial assessment gives you an indication of your current knowledge of the module subject prior to studying the module.

o Second, read the core module for that subject area.o Third, complete the post-assessment. Your grade for this assignment is the average of your four post-

assessment grades, multiplied by two. You must complete all four of the modules and their post-assessments by the due date and time listed in the class schedule.

OWL SUPPLEMENTAL MODULE ASSIGNMENTS (six “Supplemental Modules”): You must complete four of the six OWL-based assignments found behind the "Supplemental Modules" icon in the OWL Study Hall. (The other two supplemental modules, “Report Writing” and “Citing Sources,” may be completed for extra credit.) The supplemental modules do not have initial assessments, and your grade for each of these assignments is one-half of your score on the post-assessment found at the end of each module. These modules cover:

Résumé writing Job applications & approach/cover letters Report writing (extra credit only)

Writing emails, Presentation skills Citing sources (extra credit only)

TAKE-HOME WRITING ASSIGNMENT: You will complete a take-home writing assignment on business correspondence (letters, memos, emails, etc.) that is routine/positive, negative, and/or persuasive in nature. Grading of this assignment reflects concepts covered in your text, class lectures, and any outside reading that you need to research regarding the following key written communication concepts:

Organization (direct, indirect, logical flow, etc.) Language (active, passive) “You” (not “I,” “me,” “we”) orientation Reader benefit, reader alternative Tone (civil, respectful, etc.)

Formatting (memo, letter, email) Spelling, grammar, punctuation, content Design/readability (paragraphing, bullets, etc.) Closing with Goodwill Other (adherence to instructions, etc.)

The take-home writing assignment is due as indicated on the class schedule. If you are unable to attend class on that day for any reason, you must email or fax your completed assignment to me or to the TA prior to the beginning of the class you will miss.

(CAUTION: We are not responsible for graded writing assignments not picked up on the first day they are available in class.)

SELF-ASSESSMENT PROFESSIONAL DEVELOPMENT ASSIGNMENTS: You are required to complete the following two self-assessment assignments:

Evaluation of Career Education Needs : To assist in the evaluation of the professional development needs of our class, you will complete an "Evaluation of Career Education Needs" online to provide the CSPD appropriate data. Access this at http://www.surveymonkey.com/s/MGT3003Summer2012. (NOTE: If you cannot access your site, please email Shirley Rowe at Shirley.Rowe@utsa.edu, giving your name, Banner ID number, and MGT 3003 section number.)

Your completed evaluation transmits automatically to the CSPD—you will not receive a confirmation notice—the staff of which will let me know which students completed this assignment by the deadline listed

7

in the course schedule. (NOTE: You should print a copy of the last page containing your name, Banner ID, and date for your own files in case the online transmission fails for some technical reason.) You will NOT hand in this copy. If you claim a transmission problem, but have no hard copy of the last page of the input, I will assume that you did not complete the assignment.

(CAUTION: You should retain a dated copy of this assignment for your own files prior to transmitting the original.)

Self-assessment Library : You will complete this assignment by completing all 67 of the self-assessments of the Self-Assessment Library text by Stephen Robbins. The purpose of this assignment is to motivate you to look more deeply into your individual personality, perceptions, attitudes, needs, and to gain an appreciation of how others might perceive you. (NOTE: For students interested in learning more about personality types and how they relate to the world of work, the Do What You Are® assessment is available free of charge through the University Career Center Web.)

You may do this assignment in one of the following ways. No matter which method you use, you must (1) complete all 67 self-assessment instruments, and (2) submit the assignment by the beginning of the class on self-assessment—late submissions will not be accepted and will be graded “zero.” (Note: Only the students completing this assignment via the actual self-assessment workbook need turn anything in at the start of class on the due date—the rest must have emailed their results to me prior to class.)

Via hard copy using the Self-Assessment Library text by Stephen Robbins—turn-in by the deadline. Via CD ROM found at the back of new copies of the Self-Assessment Library text—email me the

completed file by the deadline. Via online at http://www.prenhall.com/sal/ and using the access code found at the front of new copies of

the Self-Assessment Library text—email me the completed online assignment by the deadline. (See NOTE below)

Via online at http://www.prenhall.com/ and purchasing access—email me the completed online assignment by the deadline. (See NOTE below.)

If any of this is confusing to you, simply bring up this subject in class.

NOTE: If accessing online, follow the following process after using your access code to login (you must use the same computer each time you login):

If first-time user, click “Register,” then follow directions for logging in. If returning user, enter Login Name and Password, then click “Log In.”. Somewhere in the access process, you will be asked to type in your email address so that you can get

your assessment results. After login, enter your first and last names to permit retrieval of your assessment results/scores. See the

“Assessments” and “Reports” tabs. Use the “Assessments” pull-down menu to complete the various assessments. After completing each assessment, click “Submit” to display the results of that assessment, click “Save.” This will permit you to return to your assessments to complete them later if you wish.

After you have completed all 67 assessments at your own pace (may do so over several logins), click the “Reports” tab that lists the assessments you have completed (indicated with a mark).

Enter your MGT 3003 section number (.01F) in the “Comments” box, then click the “Send” tab to send all your assessment summary results to your email address. (NOTE: Please do not send me your assessment results each time you complete an assessment—email all of the summary results after you have completed all of the assessments.)

By the deadline listed in the class schedule, email me (Bennie.Wilson@utsa.edu) all of your assessment results that you had emailed to yourself.

8

RÉSUMÉ: You will prepare a professional job résumé as part of the professional development portion of this course. I encourage you to review the résumé preparation checklist linked at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20Preparation%20Checklist.doc. Your résumé should be for a job or types of jobs you will likely be seeking--if you have no specific job or employer to refer to, then refer to a job you’d like to apply for and/or employer that you may want to work for. The process for completing the résumé assignment includes the following:

o Turn in a hard copy of your résumé in class on the date listed in the course. Your résumé must follow the format at http://faculty.business.utsa.edu/bjwilson/docs/Resume%20format.doc.

o Résumés are graded using the evaluation form at http://faculty.business.utsa.edu/bjwilson/docs/ResumeGradingTemplate.doc.

(CAUTION: We are not responsible for graded résumés not picked up on the first day they are available in class.)

UNANNOUNCED QUIZZES: During the semester, there will be several unannounced quizzes. They will cover key points in the text chapters under review, the subject of a recent guest lecture, the provisions of this syllabus, or the content of in-class oral presentations. The quizzes motivate you to keep up with your reading assignments, to attend classes on a regular and timely basis, to improve your listening skill, and to reinforce within you a strong work ethic that will benefit you as a professional in the real world of business.

Missed quizzes cannot be made up; if you are absent or late for class for one of the acceptable reasons listed under “Grading Policies” below, you will receive a quiz grade equal to your percent grade on the midterm exam.

Quizzes are administered and graded in various formats, including orally (“listening” quizzes), in printed form, individually, as a democratic group, or with a “benevolent dictator.” So that late arriving students do not disrupt class during quizzes, these students must wait outside of class until the quiz concludes (written quizzes are the exception since interruptions are generally not as disruptive).

I administer quizzes at any time during class, sometimes more than once. You are solely responsible for ensuring you have the appropriate ParScore test forms X-101864-PAR-L and a #2 pencil to respond to quizzes and other examinations.

MIDTERM & FINAL EXAMINATIONS: Use the same ParScore form edition to complete the midterm and final examinations. See the above provisions regarding your sole responsibility for having on hand the correct ParScore form. These examinations consist of multiple-choice questions covering the chapters and appendixes in the text, and they assist in determining your level of knowledge and understanding of the concepts and applications covered by the readings and related discussions—the same concepts covered by the pre-test administered at the beginning of the semester.

IN-CLASS ORAL PRESENTATION: Each student will make an in-class business-oriented oral presentation, on a subject of his or her choosing, to the other members of the class. The grading sheets linked to this syllabus--at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateInd.doc for individual presentations, and at http://faculty.business.utsa.edu/bjwilson/docs/OralPresGradingTemplateGp.doc for team presentations--are used to evaluate your presentation. Please refer to these to review the items used in evaluating your oral presentation. (NOTE: Presentations will normally be individual in nature, unless a large number of students make it necessary for team presentations.) In addition, peer evaluations, linked at http://faculty.business.utsa.edu/bjwilson/docs/PeerEval.doc, will provide you additional feedback. However,

9

your oral presentation grade is based solely on my evaluation (or that of my teaching assistant) of your presentation. Your oral presentation will be videotaped whenever possible and the tape linked to your Blackboard site so that you may review it at your convenience. After you receive your completed oral presentation grade sheet, and after you review the related video stream, I encourage you to meet with the individual who grades your presentation for an in-depth critique of your presentation skills.

The oral presentation schedule is linked to the course schedule, to the Blackboard site, and to my Web site. Students not scheduled to make oral presentations on a particular day must attend these class sessions. These students will learn much about effective and ineffective oral presentations, in addition to forming the "audience" for the in-class presentations.

VERY IMPORTANT NOTE: Since the official course description for MGT 3003 requires students to make oral presentations, failure to make an oral presentation by the end of the semester will result in the assignment of a course grade of "incomplete" (IN), if you are otherwise eligible for an “incomplete.” An “incomplete” automatically converts to an “F” if you do not complete the missed work in one of my classes within a year of the end of the semester. The following rules apply:

For individual presentations :

o If you fail to give your oral presentation on the date assigned for an approved verifiable, documented emergency, you must be prepared (including dressed in appropriate business dress)--on a space-available basis, without penalty--to give your oral presentation on the first presentation day after your return to classes, or on each presentation day thereafter if time does not permit your presentation.

o Each time you fail to give your oral presentation on the date assigned (or on a space-available basis) for a reason that is not a verifiable documented emergency, you will be penalized 25 points. Further, you must be prepared (including dressed in appropriate business dress)—on a space-available basis—to give your oral presentation on the next, or if necessary, subsequent scheduled oral presentation dates (with the additional onus of subsequent 25-point penalties for failure to do so).

For team presentations (when conducted) :

o If a team member does not fulfill his or her presentation obligation for an approved verifiable emergency, the other team member(s) must make the presentation as scheduled. The absent team member must be prepared (including dressed in appropriate business dress)--on a space-available basis, without penalty--to make an oral presentation on the first presentation day after returning to classes.

o If a team member fails to participate in the team presentation on the date assigned for a reason that is not a verifiable, documented emergency, that team member will be penalized 25 points. He or she must be prepared (including dressed in appropriate business dress)—on a space-available basis—to give a solo oral presentation on the next, or if necessary, subsequent scheduled oral presentation dates (with the additional onus of subsequent 25-point penalties for failure to do so).

o A team member does not personally contact his or her presentation partner at least two calendar weeks prior to the first presentation date, that team member will be penalized 25 points, and put on stand-by to make a solo presentation each presentation day until the presentation is made.

10

(CAUTION: We are not responsible for graded presentation sheets not picked up on the first day they are available in class.)

EXTRA CREDIT: You have the opportunity to earn extra-credit points. These afford you the opportunity to expand your professional and intellectual horizons while enrolled at UTSA in pursuit of your professional goals. You may also use extra-credit points--including the one-time 50 points for unavoidable non-emergency absences, e.g., relatively minor illnesses, having to take the kids to daycare early, minor automobile accidents, attending the funerals of friends and family (see exceptions under “Grading Policies”), computer “crashes” that prevent you from completing an assignment on time, and the like.

I add the extra-credit points that you earn to the points you earn from graded items (see “Course Grade Determination” below). The class schedule indicates deadlines for earning extra-credit points--extra-credit events are subject to availability, and extra-credit points are nontransferable.

Do not attend extra-credit events that conflict with your MGT 3003 class or any other UTSA class for which you are registered.

Since the utmost professionalism is expected of you, if you volunteer to undertake an extra-credit event, and you subsequently withdraw your volunteer status for non-emergency reasons, or you otherwise do not meet the conditions of appropriately completing the extra-credit event:

o Your extra-credit points will be nullified, ando The number of extra-credit points the event is worth will be additionally deducted from your points.

It is your responsibility to know what extra-credit points you have earned. If you desire to challenge the number of extra-credit points recorded for you, then you must be specific in terms of which points you believe you earned, including the specific events, dates, and times you earned your claimed points.

Extra-credit Items (Blackboard label) Extra-credit Points

Due Not Later Than

Continuing or initial membership in a professional organization/association (1)

("EC-Prof Org") 50 Jun. 13

Continuing or initial membership in Toastmasters International (2) ("EC-TI") 50 Jun. 13Group mock interview (3) (“EC-Mock”) 50 Jul. 5Grammar Game (4) (“EC-Game”) As earned Jul. 5“Shark Tank” (5) (“EC-Shark”) [If available during the summer] As earned Jul. 5Miscellaneous Points (4) (“EC-Misc”) As earned Jul. 5

University or College-wide symposia, lecture, conference, panel, or seminar annotated on the course schedule (6) (“EC-Special”) 20+ (each)

As scheduled on class schedule

OWL Report Writing Module (7) (“EC-OWL Report”) 50 Jul. 6OWL Citing Sources Module Quiz (8) (“EC-OWL Citation”) 50 Jul. 6

(1) Use the extra-credit certification form—linked at http://faculty.business.utsa.edu/bjwilson/docs/ExtraCreditCertificationsForm.doc--to have a chapter officer certify your initial or continuing membership in a qualified professional organization.  You must submit

11

certification of your membership, including paying membership fees (if any), by the date on the course schedule and in the syllabus. 

Generally, qualifying professional organization/associations relate to your academic discipline or major. Essentially, qualifying organizations are Registered Student Organizations (RSO) classified as “professional.” The professional organization may be an on-campus or an off-campus association. College of Business RSOs (linked at http://business.utsa.edu/undergraduate/students/ldrdev_organizations.aspx) generally—but not always--meet these criteria for business majors. The Business Student Council (BSC) is an example of a business RSO that is not eligible for this extra credit because it is not related to a specific business major; rather, it is an umbrella organization for other business RSO’s. Chartered Student Organizations (CSO), social fraternities/sororities, honor societies, and ROTC participation do not qualify (ROTC is an academic program for which participants earn college credit). Some RSOs have specific membership sign-up periods, so check early for RSO requirements. There is no additional extra credit for belonging to more than one qualifying professional organization.

(2) Visit the UTSA Toastmasters International (TI) chapter Web site at http://utsa.freetoasthost.biz. You may join and participate in any chapter of the organization to earn extra credit. Students who join Toastmasters, either as initial or continuing members, must use the extra credit certification form—linked at http://faculty.business.utsa.edu/bjwilson/docs/ExtraCreditCertificationsForm.doc--to have their membership certified by an officer of the TI chapter. You must submit certification of your membership, including paying membership fees (if any), by the date on the course schedule. 

(3) Interviewing skills are vital to your professional development and business communication skills. You have the opportunity to participate in a group mock interview session for extra credit by making an appointment through the University Career Center (UCC) “Rowdy Jobs” http://www.utsa.edu/careercenter/rowdyjobs.html, or by contacting Morris Ellington at the University Career Center (UC 2.02.04), at 458-6844, or at Morris.Ellington@utsa.edu.

To successfully earn this extra credit, you must (1) be on time for the mock interview, (2) dress in business professional attire, (3) bring a completed résumé, and (4) be prepared to respond to typical interview questions (see examples of such questions at this link). The folks in the UCC will notify me who successfully completed the mock interview for this extra credit.

(4) Effective after the first class period, if you find grammatical, spelling, or punctuation errors (not errors of “fact”) in any of my Blackboard discussion messages, in any of the OWL learning modules, or in any course document for which I am personally responsible, i.e., syllabus, class schedule, formatted documents, etc.--you will be awarded 10 extra-credit points. (NOTE: I refer challenges regarding the OWL to the OWL staff for research, so my responses to these challenges may take a few days.) (NOTE: The take-home writing assignment and OWL assessments (quizzes) are not subject to the grammar game. As a courtesy, please refer errors in OWL quizzes directly to me via private Blackboard mail.)

The rules are:

o The document with the error must be accessible to all of my MGT 3003 students.

o You must be the first student (from among all my students in my course sections) to bring the error to my attention via Blackboard discussion message (not including the Student Café subcategory of discussion messages) so that everyone might learn from your challenge. (NOTE: The Student Café subcategory is ineligible because it is primarily for student-to-student discussion messages.)

12

o You must describe the exact location of the error, the nature of the error, and your proposed correction. For example, if it is on the OWL, tell me which module, assessment, or section, on which page, which paragraph, etc. If it is in the syllabus, tell me the section, the paragraph, the sentence number, etc.

o The error must involve grammar, spelling, punctuation, and consistency/parallelism. Since many of the documents are Web (HTML) documents, whereby spacing can be problematic, and since Blackboard tends to suffer the same issue, spacing "errors" will not be subject to the grammar game.

o You may bring the error to my attention at any time if the error is on the OWL site or OWL module, the syllabus, or course schedule, but you must bring the error to my attention by 11:59 p.m. of the day after I make the error if the error is on a Blackboard discussion message.

o If you are correct in your challenge, I will award you 10 extra-credit points for each error identified. If you are incorrect in your challenge, I shall deduct from you four points per incorrect challenge. Further, whether or not your challenge is correct, I shall deduct four points per grammatical, spelling, or punctuation error in your challenge. In the real world of work, allegations of error include the risk of being wrong!

(5) The ABC-TV show “Shark Tank” acquaints venture capitalists with various business proposals of entrepreneurs. Currently, the show runs each Friday evening from 7:00 p.m. – 8:00 p.m. on channel 12 (cable channel 13). During each episode, a panel of successful business titans listens to the sales pitches of aspiring business entrepreneurs needing venture capital to start their business ventures. The venture capitalists evaluate the entrepreneur’s business presentations to decide if they would want to invest in their businesses. This show is an excellent example of business oral communication effectiveness in a real-world setting. During the week following the weekly shows, I will ask for input from class members regarding the oral presentations in terms of effectiveness in convincing the venture capitalists (the “sharks”) to invest in their proposed businesses. I will award extra-credit points to those who viewed the preceding Friday’s program and who respond appropriately to my questions about each episode.

(6) Points are included under this category if they do not pertain to any other category, including the one-time 50 points for quizzes, guest lectures, and in-class student presentations missed due to unavoidable non-emergency absences.

(7) I will add these to the course schedule as they become available. They are usually campus-wide or College of Business-wide events that I believe would be valuable for you to attend from the standpoint of your professional development, e.g., Frost Lecture Series, the University Center’s Etiquette Dinner, etc. Attendance slips will certify attendance at extra-credit symposia, lectures, or conferences. Guest lectures conducted in and/or during our MGT 3003 class do not earn extra credit. Viewing guest lectures via distance learning or teleconferencing does not qualify for extra credit unless otherwise noted. The event sponsor will provide completed attendance slips or attendance rosters—I will accept such documentation only from sponsors.

(8) The Online Writing Lab (OWL) Report Writing and Citing Sources modules are two of the supplemental OWL modules are for extra-credit points only. Text chapters 10 and 11, and appendix B cover these subjects extensively and may be useful in assisting you in completing these modules.

GRADING POLICIES: Both sections of this course will use the plus/minus (+/-) grading system in assigning course letter grades (see below grading chart showing related grade points and total course points for each course letter grade). Grades reflect what you earn through individual effort. I publish the due dates of

13

assignments in advance. Waiting until the night before an assignment is due is not a healthy practice and will not form a basis for providing extensions to complete them. Grading policies include:

There is no grading “on the curve” in this class for individual assignments since there are opportunities for extra-credit points. However, I reserve the discretion of whether or not to curve total course points at the end of the semester to reflect overall student course accomplishment as compared to my past courses.

Your grade for an assignment requiring the appropriate ParScore form is reduced by 10% of the total possible points for the assignment if it is completed improperly or is otherwise not gradable, e.g., failure to use a #2 pencil, incorrect Banner ID number, etc. Further, assignments completed with the wrong ParScore form are graded “zero.” Students must take responsibility for not following appropriate instructions and for others having to correct their errors--just as they would have to do in the real world of work.

Unless otherwise noted , all assignments due in class are due by the end of class. Assignments submitted after the deadline are late and will be graded “zero.”

There will be times that non-emergency, personal, unavoidable obligations will prevent you from attending a class with a guest lecture or in-class oral presentations, e.g., minor illness or minor accident, funeral for a non-immediate family member or friend, scheduled doctor’s appointment, job interviews, day-care issues, pay/process a traffic ticket, anxiety regarding a distressing occurrence, etc. In these situations, you will lose points if you are not present for an unannounced quiz or miss a guest lecture, or do not turn in an assignment early or on time. In the latter situation, you might consider having someone bring your assignment to my office or to the Department of Management office (BB 4.01.06). Your allocation of the one-time 50 extra-credit points and the opportunity for other extra-credit points assist you in partially making up any such lost points.

As exceptions to this policy, if you miss or are late for a class, an unannounced quiz, a guest lecture, or an in-class student oral presentation for one of the below reasons, you will not have 25 points deducted. Your missed quiz grade will equal the same percent grade as your midterm examination grade.

o Documented, verifiable emergencies of immediate family members. A verifiable emergency involves you or a member of your immediate family, i.e., parent, guardian, sibling, or other relative residing full time with you or your immediate family, and is of the nature of a major issue, e.g., death, funeral, serious illness or injury, etc., that is not normally experienced by the average student. (NOTE: Grandparents or other relatives are not members of your immediate family unless they currently live full time with you or your parents.)

If the absence is for a scheduled event and meets the verifiable emergency nature of the absence, e.g., major surgery, etc., then you must notify me in writing prior to the event. The purpose here is not to be unduly intrusive regarding your personal situations. Rather, the purpose is to motivate you to fulfill the same professional responsibilities you would face in the real world of work—a key learning objective in this course.

If you have a scheduled event that is elective in nature or is a scheduled appointment, these events are not emergencies. It is your responsibility to schedule such events so as not to conflict with your classes. If the emergency is an unplanned, unanticipated, or spontaneous event, upon the first day of your return to class provide me documentation supporting the verifiable emergency as defined in this syllabus. This documentation must include the general nature and date or dates of the emergency, and the specific date that you may return to class. Please note that not all illnesses are considered “emergencies,” although there is likely good reason for you not to come to class, e.g., flu, cold, etc. If you believe your situation is an emergency, please obtain contemporary documentation from a physician or nurse

14

practitioner that you experienced an emergency. Otherwise, the one-time award of 50 extra-credit points for non-emergency, unavoidable absences are designed to help accommodate points lost for such absences, much as vacation, sick, and bereavement leave help accommodate such absences in the “real” world of professional work.

o Documented conflicting, mandatory UTSA obligations (for example, on UTSA athletic team, participant in Leadership Challenge program, etc.). To be eligible for this provision, an appropriate UTSA official must certify the UTSA mandatory obligation in writing and in advance of the date of the event, and you must complete scheduled conflicting assignments and examinations early. (NOTE: Registering for overlapping classes/labs is not eligible for this exception—students may not register for classes or associated labs that conflict with the days and times that this or other classes meet.)

o Documented conflicting, mandatory religious obligations prohibiting working during the time of a scheduled class. You must provide each of your professors (whose courses take place during the absence) written, advanced notification of your intention not to attend classes on the dates and/or times of mandatory religious obligation.

o Written military mobilization orders, copies of which you provide each of your professors prior to the date of the mobilization.

o Written city, county, state, or federal order/subpoena, a copy of which you provide each of your professors (whose courses take place during the period) prior to the day of the event, e.g., to report to court, jury duty, court witness, or other mandatory legal proceeding, e.g., immigration/citizenship proceedings, etc., on a specific date. (NOTE: Excluded here is traffic court in which you voluntarily decide to adjudicate a traffic ticket—the 50 extra-credit points I award all students partially accommodate points lost for such absences.)

o Off-campus events, e.g., national professional association meetings, etc., paid in whole or in part by UTSA, with a copy of the written UTSA approval provided each of your professors (whose courses take place during the absence) prior to the day of the event.

If you are aware of unavoidable, conflicting obligations in advance—whether or not they are verifiable emergencies or subject to the exceptions above--you must complete scheduled assignments and examinations early. Otherwise, you will receive a grade of “zero” on the missed assignment.

It is the nature of computer systems that unforeseen and uncontrollable situations may cause them to “go down,” i.e., electrical interruptions, thunderstorms, battery drainage, etc. Failure to complete assignments on time due to these unfortunate events is not a basis for granting extensions to assignment due dates or for starting assignments over again. This includes “glitches” from not using the Microsoft Internet Explorer or Mozilla Firefox browsers. Extra-credit points partially accommodate such situations. (NOTE: Blackboard is down for maintenance every Monday morning from 6:00 – 7:00 p.m. each day. This syllabus, the course schedule, and other documents for this course are additionally available at my UTSA Web site.)

Students who have their laptops and/or cell phones open, and/or who engage in “texting” during any class period will have 25 points deducted. Such behavior is rude and unprofessional.

Students who are counted as absent from classes with guest lecturers or in-class oral presentations will have 25 points deducted from their point totals, except for conflicting emergency or mandatory obligations as discussed above. Students who sit in classroom areas in violation of fire laws, who have their laptops and cell phones open, who engage in “texting” (or reading, writing, or other inattentive activities), or who

15

engage in disruptive conversation or other activities, will also be considered “absent” from guest lectures and in-class student presentations, and will have 25 points deducted.

Consistent with university policies as delineated in chapter 4 of the UTSA Information Bulletin:

o The award of a course grade of “incomplete” ("IN") is at the professor’s discretion, and I will normally only award an “incomplete”—if you are otherwise eligible for an “incomplete”--for qualifying verifiable emergencies precluding completion of the in-class oral presentation or the final examination. An “incomplete,” converts to an “F” if you do not complete missed work within a year of the end of the semester.

o You must complete a minimum of 75 percent of the course requirements and be present for class a

minimum of 75% of the time for consideration of an “incomplete,” with the remainder of the course requirements completed satisfactorily. (NOTE: I define “satisfactory” as at the 70% percent level or above.). “Course requirements” includes class attendance, all online assignments, and all other graded assignments. These provisions include absences and assignments missed for validated emergencies that result in missing more than 25 percent of the course. Students missing an excessive number of classes, assignments, and examinations should consider dropping this course in a timely manner.

o Only the professor of record can clear a course grade of “incomplete.” If you do not complete the missed work under my supervision within one year, then the “IN” grade will convert to an “F”—even if you decide to retake the course under another professor. For example, students who must make up oral presentations must make the presentations in one of my subsequent classes prior to the end of one year.

Course Grade Determination (in order of due dates):

Regular Graded Assignments (Blackboard grade book label) Max.Points

Due Not Later Than

Evaluation of Career Education Needs (“Needs”) 50 Jun. 6OWL Résumé Module Quiz (“OWL Résumé“) 50 Jun. 7**OWL Application/Approach [Cover] Letters Module Quiz (“OWL Letters“) 50 Jun. 8**

Résumé (“Résumé“) 100 Jun. 11*OWL Emails Module Quiz (“OWL Email“) 50 Jun. 12**Midterm Examination (“Midterm“) 200 Jun. 13OWL Business Writing Assignment [all four core modules] (“OWL Business“) 200 Jun. 18**

OWL Presentation Module Quiz (“OWL Presentation“) 50 Jun. 21**Take-Home Writing Assignment (“Take Home“) 200 Jun. 22*Self-assessment Library (“Self-Assessment“) 100 Jun. 25*Oral Presentations (“Oral“) 200 Jun. 26-Jul. 5Final Examination (“Final“) 250 July 10Quizzes [total] (Quiz 1, Quiz 2, etc.) 500 UnannouncedTotal [excluding extra-credit points] 2000Non-attendance at or late for guest lectures and oral presentations (Deduct) -25 ea.

16

* Due in class at the end of class** Due not later than 4:00 p.m.

Course Letter Grade Grade Points Total Course PointsA+ 4.00 1941 - 2000A 4.00 1861 - 1940A- 3.67 1800 - 1860B+ 3.33 1741 - 1799B 3.00 1661 - 1740B- 2.67 1600 - 1660C+ 2.33 1541 - 1599C 2.00 1461 - 1540C- 1.67 1400 - 1460D+ 1.33 1341 - 1399

D 1.00 1261 - 1340

D- 0.67 1200 - 1260F 0.00 below 1200

Frequently Asked Questions (FAQ)

1. If I took this course from Dr. Wilson in the past (but I am now retaking the course), must I again complete any of the regular and extra-credit assignments in order to get credit for them?

On a one-time basis, you do not have to retake the below listed assignments or extra-credit items if you completed them successfully as part of taking my course previously, and if you inform me of the semester you completed the assignment by the end of the first full week of class.

In-class oral presentation--if the previous grade was at least 140 points (on a 200-point scale, i.e., 70% or more).

Take-home writing assignment--if the previous grade was at least 140 points (on a 200-point scale, i.e., 70% or more).

Junior Achievement classroom program (earned during a fall or spring semester)-- provided your JA teacher evaluation was 140 points or more (on a 200-point scale, i.e., 70% or more).

Evaluation of Career Education Needs Résumé assignment Self-assessment library H-E-B Career Action Program (earned during a fall or spring semester)

2. May I email the assignments to you?

If you will not be in class on the day that an assignment is due, you must turn the assignment in early, or slide it under my office door or send it to me or my teaching assistant via email or Blackboard mail message attachment by the time and day that it is due. CAUTION: If the formatting or printing of the emailed assignment is such that sending it electronically was adversely affected, e.g., parts chopped off, etc., your grade on the assignment will be affected accordingly.

17

3. Whom do I contact regarding questions about my assignment points?

Résumé (CSPD staff who graded it) All OWL assignments (OWL staff) – at the OWL site, click “Mail,” then “Create Message,” then “Browse

for Recipients,” then “To” block next to “Vincent Rizzo,” then “Save” at bottom of page, then type and send your message.

Evaluation of Career Education Needs (email name, class section, & Banner ID to University Career Center via Shirley.Rowe@utsa.edu)

Excused absences and documentation of emergencies (Dr. Wilson) Quizzes, midterm, final, self-assessment library (TA) Extra-credit points:

o Grammar game, including deducted grammar game points (Dr. Wilson)o Mock interview (TA)o RSO and Toastmasters (TA)

Deducted points (except deducted grammar game points) (TA) All other graded assignments (TA)

4. How many things do I have to do to complete the basic OWL grammar/business writing assessment (four core modules) and how will you calculate my grade?

For each of the four subject areas, (1) complete the initial assessment, then (2) complete the module, and then (3) complete the post assessment. Your grade points will equal the average of the points you earn on the four post assessments, times two.

5. How many things do I have to do to complete each supplemental OWL module assignment, and how will you calculate my grade?

For each of the six subject areas, (1) complete the module, and then (2) complete the post assessment. Your grade points for each supplemental module will equal one-half of the points earned on the post-assessment.

6. I will not be in class next week; are there any other assignments (a paper, etc.) that I can complete to help make up points for missing a guest lecture or an unannounced quiz?

No, other than the extra-credit opportunities listed in this syllabus, there are no other assignments to help you make-up missed points. Please see exceptions under “Grading Policies” for students with one of the five valid excused absences.

7. I am really, really close to making a higher grade in this course. Is there any way for me to earn the additional points I need to get this higher grade?

No, except for any extra-credit opportunities that may still be available by the last day for earning extra credit points.

8. When will you post my grades to Blackboard?

Generally, as soon as possible after completion of grading, including the following guidelines:

Examinations, including quizzes: After all of a specific examinations or quizzes are graded. OWL assignments: After the due date for each of the assignments. In-class oral presentations: As soon as possible after each presentation, usually within a day.

18

Take-home writing assignments: As soon as possible after each assignment is graded. Extra-credit points: Some as individually completed, e.g., grammar game, miscellaneous, RSO, etc.; some

after due dates when notified by the University Career Center, e.g., group mock interview, etc.

9. How do I appeal an assignment or course grade?

To appeal an assignment grade from a reader/grader, you must first meet with the appropriate reader/grader and review the assignment to discuss the rationale for the grade. If, after the review, you still want to appeal the grade, you may do so by meeting with the teaching assistant.

To appeal an assignment grade given or confirmed by the teaching assistant, you must first meet with the teaching assistant. If, after the review, you still want to appeal the grade, you may do so by meeting with me and discussing the assignment grade. My decision regarding the assignment grade is final. I may affirm the previous grade, or I may elect to re-grade the assignment personally, if which case the new grade—whether lower, the same, or higher than the original grade—will be final.

To appeal a course grade, you must appeal in writing to Dr. Robert Cardy, Chairman of the Department of Management, BB 4.01.06, within 90 calendar days from the end of the semester. You must have "compelling evidence" that your course grade reflects "discrimination, differential treatment, factual mistake, or violation of a relevant University policy" (reference appendix E of the UTSA Information Bulletin at http://www.utsa.edu/infoguide/appendices/e.html). You must include the following in your written appeal:o The date of the appeal.o Your name, your Banner ID number, and your academic major.o Your full address, telephone number, and email address.o My name (Dr. Bennie Wilson) and your course and section number.o State specifically the grade or grades you are appealing (the exam or quiz number, date, etc.)o State specifically the action you want done regarding the grade.o Explain the rationale supporting your appeal and provide any supporting documentation. (NOTE: It is

not sufficient to state that you disagree with my judgment.)

19

Past Guest Lecturers

James Allen, president, James Allen Family Partners, Ltd. Kenneth Allard, warrior, scholar, author, commentator, columnist, executive-in-residence, UTSA Suzanne Allford-Wade, president, San Antonio Food Drug Retail Division, H-E-B Grocery Company Charlie Amato, chairman, Southwest Business Corp. Veronica Avila, vice president of education, Junior Achievement of South Texas Charles Bagby, Jr., CEO, Maid Brigade Randy Baker, managing partner, Ken Bachelor Cadillac, Saab, Hummer James Bodenstedt, CEO, MUY Brands, LLC Kristen Bohac Consolidated Electrical Distributors, Inc. (CED) Terry Brechtel, city manager, San Antonio, Texas Earnest Bromley, chairman & CEO, Bromley Communications Gale Brown, vice president, Western Region Partners, IBM Corporation Jelynne Burley, assistant/deputy city manager, City of San Antonio; later GM, City Public Service Energy Richard “Rick” Cavender, Cavender Oldsmobile, Toyota & Saturn Mike Campbell, managing director, Holland & Davis, Inc. Bartlette Cocke, board chairman, Bartlett Cocke, Inc., & executive-in-residence, UTSA Amanda Conine, South Texas group recruiting supervisor, Enterprise Rent-a-Car Frank Corte, Jr., Texas state representative, House District 123 Margaret Costantino, career planning counselor, Office of University Career Center, UTSA Elizabeth Costello, director, International Affairs Department, City of San Antonio Lynda de la Viña, dean, College of Business, UTSA David Dillon, board of directors, Frost Bank Harold Dougherty, vice president, P3S Corporation Walter Downing, executive vice president for Operations, Southwest Research Institute Alan Dreeben, vice chairman, Block Distributing Co. & Republic Beverage Co. James Dublin, chairman/CEO, Dublin & Associates Morris Ellington, group recruiting manager, Enterprise Rent-a-Car Arthur Emerson, chairman & CEO, Groves Rojas Emerson Advertising Susan Evers, property and casualty senior financial officer, USAA Jeff Farver, president & CEO of San Antonio Federal Credit Union Greg Fleming, assistant vice president for Claims Service, USAA Pat Frost, president, Frost National Bank Charlie Gonzalez, United States representative, 20th Congressional District of Texas Cheryl Garcia, associate, Holland & Davis, Inc. David Garza, CEO/president, Trinity Millennium Group Edward Garza, mayor of City of San Antonio, Texas Claudia Giliberti, career counselor, Center for Student Professional Development, UTSA Leo Gomez, vice president for public affairs, Spurs Sports and Entertainment John Helmerci, director, PMM Services Center, Philip Morris Management Corp. Miller Hicks, R. Miller Hicks & Co. Gene Hildabrand, master networker, North San Antonio Chamber of Commerce Isidoro Hodara, chairman of foreign trade, Universidad ORT, Uruguay Brian Hughes, Offices of Brian Hughes ("angel" investor) Barbara Jackson, career counselor, Center for Student Professional Development, UTSA Tina James, senior vice president for human resources, H-E-B John Jennings, assistant dean of undergraduate professional development, College of Business, UTSA Elizabeth Jones, Texas State representative, House District 121 Jarratt Jones, president (retired), Coca-Cola Bottling Ltd., Canada Jim Kahan, senior executive vice president for corporate development, SBC Communications

20

Jacob Kluger, business development officer, E.P.S.M. Ryan Kohnen, entrepreneur and community leader, author of Young Professional’s Guide to Success. Charles Korbell, Jr., president & CEO, Clarke American Checks, Inc. Rosemary Kowalski, chairperson emerita, The RK Group Joe Krier, president & CEO, Greater San Antonio Chamber of Commerce Nancy Kudla, president/CEO, dNovus Group (and Frost Distinguished Lecture series) Richard Lewis, special assistant to the president of UTSA, professor of sociology, & owner/president,

Round Top Consulting Associates Lori Malone, case office, U.S. Central Intelligence Agency Janie Martinez Gonzalez, president, The Web Head Group Jennifer Martinez, member services director, Free Trade Alliance Mike Martin, director of human resources, PMM Service Center, Philip Morris Management Corp. Ruth Jones McClendon, Texas State representative, House District 120 B.J. “Red” McCombs, chairman, McCombs Enterprises Ken Mercer, Texas State representative, House District 117 Bill Morrow, Founder, vice chairman and CEO, Grande Communications Maria Ng, international business consultant, UTSA Institute for Economic Development Mike Novak, president/CEO, CCI Telecom, Inc., & Chairman, Greater San Antonio Chamber of

Commerce Harold Oliver, managing principal, TX Capitol Consulting Group, LLC Aurora Ortega-Geis, director, San Antonio Partnership Office, Fannie Mae Albert Ortiz, chief of police, San Antonio, Texas Mary Rauch, Mary E. Rauch Communications Ricardo Romo, president, University of Texas at San Antonio Rolando Pablos, legal counsel, Oberthur Gaming Technologies Corp. Sandie Palomo-Gonzalez, senior program coordinator, Nonprofit Management Program, UTSA College of

Public Policy Dr. Sarah Wright Plaster, Executive Director of Member Media, USAA Richard Priore, senior vice president & chief development officer, Nix Health Care System Alex Rodriguez, president, Cultural Interchange Exchange (CIE) Shirley Rowe, career counselor, Office of University Career Center, UTSA Martin Salinas, Jr., assurance senior manager, KPMG Beverly Santos, career counselor, Office of University Career Center, UTSA Dayton Schrader, broker/owner, RE/MAX Advantage Dr. Patrick D. Sculley, DDS, executive dean of the Postgraduate Dental College & senior vice president for

University Programs, Uniform Services University of the Health Sciences GP Singh, president/CEO, Karta Technologies, Inc. Joe Solis, CEO, Luxor Jewelers, Inc. Phil Sorgen, general manager, Microsoft Gulf Coast District Joe Stallard, vice president for human resources, Sewell Automotive Companies Michael Soulek, president, FOODPRO Recruiters, Inc. David Spencer, chairman/founder, OnBoard Software, Inc. Fernando Suarez, managing director, Northwestern Mutual Roy Terracina, CEO, Sunshine Ventures, Inc. Edmund Tijerina, columnist, San Antonio Express-News Leticia Van de Putte, Texas State senator Patrick Valdez, assistant dean and director, Center, for Student Professional Development, UTSA Michael Venson, Eichlitz, Dennis, Wray & Westheimer Insurance Agency, Inc. Michael Villarreal, Texas State representative, House District 115 Angela Ward, human resource specialist, State Farm Insurance Companies Phillip Washington, college unit director & financial representative, Northwestern Mutual

21

Graham Weston, chairman, RackSpace Hosting Ed Whitacre, chairman & CEO, SBC Communications, Inc.; later chairman & CEO, General Motors, Corp. Horace Wilkins, chairman, Dallas Community Development Agency Judge Nelson Wolff, Bexar County Judge, Texas David Zammiello, vice president for staffing and compensation, USAA

22