falcon values
DESCRIPTION
organizational brhaviourTRANSCRIPT
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Falcon Computer
Falcon Computer
A case study from Peter C. Reynolds ,
“Imposing a corporate culture”
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Presenters are:
M. Usman Arshad08-arid-1539
08-arid-1535
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Outline of presentation
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Falcon computer • A new firm having being created just
eight months earlier.
• Managers decide to create and instill the type of culture they thought would be most appropriate for their organization
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Creation of “Falcon Culture”
• Meetings were held on regular basis.
• After several weeks of B. W. D. R. , they eventually produced a document called “FALCON VALUES”.
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Culture statement covered the following topics.
• Treatment with Customers• Relations among work Colleague• Preferred style of
communication• Decision making process• Nature of the working
environment.
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Entry of “Peter Richards”
• A new software trainer in the company.
• He got struck by the wide discrepancy between the values expressed in document and actual practices.
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…
QUALITY:»“Attention to the details is our
trademark; our goal is to do it right the first time. We intend to deliver defect free products and services to our customers on the date promised”
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Communication..
Managing by personal communication is part of falcon way. We value and encourage open, direct, person to person communication as part of our daily routine. ”
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What Richard Confided??
• The falcon values document was so at variance
• Employees learned what was truly emphasized in organization like:
–Hierarchy–Secrecy–Expediency–Formal chain of command.
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He thought to himself:
“I will pay more attention to what is actually going on, and less what top management says is true.”
Furthermore, he thought ,
“I GUESS YOU JUST CAN’T CREATE VALUES.”
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DISCUSSION QUESTIONS
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Can values be created by the meeting of a small group of people?
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