Curriculum Vitae

Personal Information

Name FAISAL AWAN

Father’s Name ZAHEER KHALID AWAN

National ID Card Number 42201-6472390-9

Date of birth 23/11/1983

Iqama # 2329074658

Citizenship Pakistan

Permanent Address R-115, Bagh-e-Ibrahim Malir City. Karachi

Current Address Flat 46, Floor,16, Tower 22, Dammam Housing-Dammam KSA

Phone +966.544054926

Visa Status Work permit

Email faisalawan83@hotmail.com

Professional Profilehttps://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

Objective

A challenging and rewarding position in a reputed Organization, where my experience, aptitude, qualification and financial silks can be best utilized in achieving Organization’s goals.

Strengths

A commercially minded B2B Personnel with proven business judgement; strong strategic capability, leadership and general management experience of seven year in the field of Logistics & Freight Forwarding. A track record of managing departments and multi-functional teams. Driven by challenge, excellent interpersonal and communications skills provide the ability to operate effectively at all levels and across all disciplines.

Profile Summary (Professional / Academic)

Education

Degree Institution Year Grade

BS(IT) Virtual University of Pakistan 2006 Pass

IntermediateBoard of Higher Secondary Education. Sukkur

2002 Pass

Metric Sukkur Board 1999 Pass

Professional Experience

Having professional experience of more than 7 years in Oil & Gas, Energy and Power infrastructure related Projects in Pakistan, Middle East & Afghanistan.

Professional SummaryAug 2012 – Present Customer Service Manager – Eastern

ProvinceAgility Co - Dammam KSA

Oct 2007 – July 2012 Manager Operations/Billing (Customs House Brokerage, Afghan Transit Trade & Projects)

Agility Logistics Pvt Ltd – Karachi

Mar 2007- Sep 2007 Procurement Executive Deewan Food & Stores - Karachi

Language Proficiency

Language ProficiencyEnglish Fluent

Urdu Fluent Sindhi FluentPunjabi Fluent

Relevant Computer & Technical Skills

• MS Office• Software Developer• Networking• Power point presentation skills

Current & Past Achievements

• Got “Best Performer Award” of the year 2013-14. (Agility KSA)• Appreciate Letter from “SAIPEM DRILLING” on handling smooth RIG operation for them. (Agility KSA)• Handled biggest ATT/CHB/PRF/POL projects like KBR, ITALIAN TROOPS, SIEMENS, BERGER PAINTS,

PIZZA HUT, MAERSK & FARRELL LINE/ UNILEVER, PTCL, UNICEF, BHP, OMV, BAKER HUGHES BYCO PETROLEUM & KESC. (Agility Pakistan)

• Got “Best Performance Award” of the year 2010. (Agility Pakistan)• Reached at Managerial level in quick time. (Agility Pakistan)• Got appreciation letter from CEO (Pakistan) on handling Maersk Afghan transit projects. (Agility Pakistan)

Reference

• Will provide on request.

Professional Experiences

Current Experience

Position Company From To

Customer Service Manager Agility Company August, 2012 Current

Position Description:

Leading Customer Service Department with a team of four people in EP of KSA having a portfolio of more than Forty customers. Reporting to the Senior Operations Manager (EP), responsible for managing an assigned portfolio of customers, by fulfilling customer requirements and contractual obligations whilst maintaining the highest standards of customer care. Supporting, supervising team in their day to day activities, paying visits to customers with them, assessing team performance, training team in order to ready back up support in absence of any of CS team member.Managing all core operation activities of Air freight/Sea freight/Overland/Domestic trucking relates to CS customer portfolio from Beginning till end. Making sure to update customers on new/current Customs regulations implement in Country. Keep updating all parties/departments (Operations/Sales/Finance) on month end closing, PF Sum Analysis, Payments recoveries & Invoicing. Taking care of Global pricing, Contractual rates, Contract revisions/Updating.

Key Responsibilities: • Act as the primary point of contact for the portfolio of assigned Customers; managing relationships with them

in a manner that would be mutually beneficial for both the client and Agility.• Build favorable business relationships with the portfolio of assigned Customers, which ensures that Agility

offers the quality of service that exceeds their expectations. • Actively manage the relationship for opportunities to grow and expand business with the portfolio of assigned

Customers, through cross selling, volume growth and regional expansion, with an aim of increasing gross and net revenue levels.

• Works closely with Operations and regional Agility network offices to ensure services levels / contractual agreements / SOP’s are clearly understood and complied with.

• Monitor and assess the quality of the service provided by Agility, its vendors and its agents to your portfolio of assigned Customers, providing regular feedback to the line manager and operations on performance gaps and customer’s level of satisfaction.

• Proactively interacting with your the portfolio of assigned Customers to assess performance levels, discuss issues, problems (current and potential) that are affecting performance, proposing solutions and specific measures to overcome them.

• Resolves all operational and financial issues related to the portfolio of assigned Customers.• Receive and process bookings and create routing orders for the portfolio of assigned Customers, ensuring that

SOP’s clearly reflect all required information (handling office, carrier option, ETD request, destination selling rate & buying rate for both ocean freight and local charge, door pick-up or warehouse stuffing request as well as any other special requirement from overseas or local customer).

• Conduct frequent research on rates & routings specific to the portfolio of assigned Customers. • Follow up with origin and local offices on shipment status and ensure that all shipments are accurately and

meticulously tracked up to point of agreed final delivery.• Politely and proactively keep the portfolio of assigned Customers regularly updated through these tracking

reports.• Collect and scrutinize the accuracy of all relevant commercial and shipping documents from Origin Office and

or Customer within the agreed timelines.• Provide regular reports to the COO and CEO regarding performances, issues, challenges, opportunities and

recommendations for increasing revenue and improving quality of service to your line manager.• Review and track assigned KPI’s; analyze key reports and report performance together with observations and

or recommendations for improving performance.

• Proactively work with the Finance Department to ensure all payments are collected within the agreed timelines as per agreed credit terms.

• Prepare prompt and accurate presentations, proposals, and communication exchanges with the portfolio of assigned Customers.

• Update the portfolio of assigned Customers on Local and International rules and regulations that are related to their existing trade lanes and business.

• Keep Operations updated with latest versions of Quotations, Routing Orders and SOP’s.• Provide any additional reports as required by your portfolio of assigned Customers.• Ensure that all jobs are invoiced and submitted within the agreed KPI time lines.• Any other related duties / projects assigned by your line manager from time to time to meet the business

exigencies.

Past Experience

Position Company From To

Manager Billing/Operations – Afghan Transit Trade, Custom House Brokerage, Project Forwarding & POL

Agility Logistics Pvt Ltd (Head Office), Karachi, Pakistan

October, 2007 July, 2012

Position Description:

Leading Billing Department with a team of eight people in Agility Karachi. Had dual reporting to Product Head Afghan Transit Trade & Senior Manager Customs Brokerage, responsible for managing Billing, recoveries, port operation whilst maintaining the highest standards of customer care. Supporting, supervising team in their day to day activities, assessing team performance, training team in order to ready back up support.Keep updating all parties/departments (Operations/Sales/Finance) on month end closing, PF Sum Analysis, Payments recoveries & Invoicing.

RESPONSIBILITIES IN ATT• Overseeing all day to day operations of ATT staff.• Providing necessary guidance to new and existing ATT employees. • Overseeing timely dispatch and delivery of ATT shipments in co-ordination with border and foreign offices in

absence of Manager. • Keeping an eye for all activities and ensuring their smooth day to day operations in relation to ATT Projects. • Overseeing track of transit times for cargo being dispatched along with timely empty returns.• Keeping liaison with the vendor for new shipment pickup.• Follow up with all the stations for the updates and other issues • Daily basis over view of all the Reports send to client. • Overseeing track of all the import/export/empty movement and update the client for any delay. • Update the client for any Damage/incident immediately.• Address any issues coming up from nationwide / Afghan operations and follow up until resolution of the matter. • Overall responsible for timely Invoicing & Detention.• Overall responsible for timely vendor payments.

• Give appropriate support to Auditor during Internal & External Audit.• Overall responsible to manage Security Deposits.• Pricing evaluation. • Fund forecasting.• Overall responsible for the resolution of Dispute notifications.• Overall responsible for the strong recovery from Local & Foreign clients.• Overall responsible for the month end P&L closing.• Manage petty cash.• Communicating with clients & our foreign offices via Email & Telephone.• Proper check & balance on usage of hard cash at port.• Attend meetings with Clients & Vendors. • Integration with Credit Control & Finance department for the better productivity of ATT.• Proper check & balance on routine payments.• Conduct self assessments of my team members.• To handle documentation in absence of documentation in charge.• ITV reporting.

RESPONSIBILITIES IN CHB• Overseeing all day to day operations of CHB staff.• Overseeing timely dispatch and delivery of CHB shipments in co-ordination with Sea port and Air port staff in

absence of Manager.• Coordination with Import & Export department within Agility & outside Agility for the collection of Delivery

order & endorsement (Import), Shipping program (Export).• Coordination with other branches (LHE, ISB, UET & PEW) to discuss operational activities performing their on

KHI behalf or activities performed by KHI on their behalf. • Keeping liaison with Custom House staff for the earliest fulfillment of customs formalities.• Overall responsible for timely Invoicing & Detention.• Overall responsible for timely vendor payments.• Give appropriate support to Auditor during Internal & External Audit.• Overall responsible to manage Security Deposits.• Pricing evaluation. • Fund forecasting.• Overall responsible for the resolution of Dispute notifications.• Overall responsible for the strong recovery from Local & Foreign clients.• Overall responsible for the month end P&L closing.• Manage petty cash.• Communicating with clients & our foreign offices via Email & Telephone.• Proper check & balance on usage of hard cash at port.• Attend meetings with Clients & Vendors. • Integration with Credit Control & Finance department for the better productivity of CHB.• Proper check & balance on routine payments.• Conduct self assessments of my team members.• Ensure timely reporting to different clients.

RESPONSIBILITIES IN PROJECT FORWARDING/ POL• Overall responsible for timely Invoicing & Detention.• Overall responsible for timely vendor payments.• Give appropriate support to Auditor during Internal & External Audit.• Overall responsible to manage Security Deposits.• Pricing evaluation. • Fund forecasting.• Overall responsible for the resolution of Dispute notifications.• Overall responsible for the strong recovery from Local & Foreign clients.• Overall responsible for the month end P&L closing.• Manage petty cash.

• Communicating with clients & our foreign offices via Email & Telephone.• Proper check & balance on usage of hard cash at port.• Attend meetings with Clients & Vendors. • Integration with Credit Control & Finance department for the better productivity.• Proper check & balance on routine payments.• Conduct self assessments of my team members.• Ensure timely reporting to different clients.

Project Experience List

Pakistan

• Unicef (Sea Import from China & Overland to Afghanistan) (2008-2010)• Save the Children (Sea Import from England & Overland to Afghanistan) (2008-2009)• US Aid (Sea Import from USA & Overland to Afghanistan) (2008-2011)• Siemens Electric Power Station (Overland Import from Russia Hairatan Border to Kabul) (2011-2012)• Italian Troops (Import from Italy & Overland to Afghanistan) (2007-2009)• Kellogg Brown & Root –KBR (Import from DXB & Overland to Afghanistan) (2007-2010)• Isaf Forces (Non Commercial Overland movement to Afghanistan) (2008-2009)• US Arm Netwrok-UAN (Overland export to Afghanistan) (2009-2012)• Nestle Water (2011-2012)

Oil & Gas/Energy• BHP Billiton (Air/Sea Import) (2010-2012)• Baker Hughes Pakistan (Air/Sea Import) (2011-2012)• Weatherford Pakistan (Air/Sea Import) (2012)• Karachi Electric Supply Company (Sea Import) (2009-2012)• Siemens Pakistan (Sea Import) (2007-2012)

Saudi ArabiaOil & Gas/Energy

• Arabian Drilling Company (Air/Sea Freight) (2012-Present) & RIG Handling (Door-Door)• Saipem Drilling Company (Air/Sea Freight) (2014-Present) & RIG Handling ( Door-Door)• Siemens/Iscosa (Air/Sea Freight) 2014-Present)• McDermott Arabia

SME’s• Flowserve• Honeywell• Zamil Group• ABB• Air Liquide• Tabuk Pharmaceuticals

• Communicating with clients & our foreign offices via Email & Telephone.• Proper check & balance on usage of hard cash at port.• Attend meetings with Clients & Vendors. • Integration with Credit Control & Finance department for the better productivity.• Proper check & balance on routine payments.• Conduct self assessments of my team members.• Ensure timely reporting to different clients.

Project Experience List

Pakistan

• Unicef (Sea Import from China & Overland to Afghanistan) (2008-2010)• Save the Children (Sea Import from England & Overland to Afghanistan) (2008-2009)• US Aid (Sea Import from USA & Overland to Afghanistan) (2008-2011)• Siemens Electric Power Station (Overland Import from Russia Hairatan Border to Kabul) (2011-2012)• Italian Troops (Import from Italy & Overland to Afghanistan) (2007-2009)• Kellogg Brown & Root –KBR (Import from DXB & Overland to Afghanistan) (2007-2010)• Isaf Forces (Non Commercial Overland movement to Afghanistan) (2008-2009)• US Arm Netwrok-UAN (Overland export to Afghanistan) (2009-2012)• Nestle Water (2011-2012)

Oil & Gas/Energy• BHP Billiton (Air/Sea Import) (2010-2012)• Baker Hughes Pakistan (Air/Sea Import) (2011-2012)• Weatherford Pakistan (Air/Sea Import) (2012)• Karachi Electric Supply Company (Sea Import) (2009-2012)• Siemens Pakistan (Sea Import) (2007-2012)

Saudi ArabiaOil & Gas/Energy

• Arabian Drilling Company (Air/Sea Freight) (2012-Present) & RIG Handling (Door-Door)• Saipem Drilling Company (Air/Sea Freight) (2014-Present) & RIG Handling ( Door-Door)• Siemens/Iscosa (Air/Sea Freight) 2014-Present)• McDermott Arabia

SME’s• Flowserve• Honeywell• Zamil Group• ABB• Air Liquide• Tabuk Pharmaceuticals