BENJAMIN.S No. 6, 4th Cross, Munithayappa Layout St. Thomas Town Post, Lingarajpuram, Bangalore - 560084  

Benjamin.brito@hotmail.com  M: +91- 8553687701

Objective To be associated with an organization and be part of the team that works dynamically towards the growth of the organization and to pursue a challenging career. 

   

Key Skills 

Problem Analysis | Problem Solving | Organizational Skills  Strong Interpersonal-Communication skills  Customer service   Good decision maker  Willing to work in different time zones. 

Experience Worked as Asst Manager with Fitness One from 1/07/2013 to 10/30/2015 on Contract basis.managing all the administrative, maintenance functions and facility management. Managing Administrative Activities Involving Purchase Of Equipments, Maintenance Of Procurement, Housekeeping, Safety, Security, Gym Induction Etc.Monitor All Statutory Compliance Areas at gymEvent Management, Organizing Meetings, Conferences, Making TravelArrangements And Hotel Reservations, Food & Beverage For Guests & Foreign Delegates.

Managing repair, maintenance & replacement of office equipments, appliances, furniture, furnishing, facilities etc. Responsible for inspection of premises for cleanliness and hygiene and take corrective actions as and when required. 

Upkeep of office administrative facilities and ensure availability of daily requirements to provide harmonious work culture to employees.

  Altisource Business solutions (Us Mortgage Process) From 4/22/2010 to 6/28/2013 

  Customer Service Representative 

Job Description:  Dynamic and multi-skilled professional.extending over 3.5

years of experience voice,semi-voice & non-voice process in BPO

 

Renewing & Updating Condominium Insurance Policies.for Properties for Hazard, wind & hail,Flood,Fire etc

Non Property insurance for Liability, Directors & officers, employee dishonesty, equipment breakdown etc 

  Wrote and kept accurate records & database of

discussions and correspondence with customers. Feedback & Training.

  Trained and supervised a team of 25 trained newly joined associates. Responsible for CRT,OJT & mentored Training.

  Awarded2012-Q2 & 2013-Q1 Three best performer of the team

  Succesful in maintaining individual dossiers

&ensure100% scores on internal &external audits.

  Trained and coached team members to deliver a high standard of customer service. 

  Providing Inbound/Outbound Voice support to International Call Centres via telephone. 

  support through the use of an online knowledge base and benefits administration system/information system. 

      Blue Card communications    (US Process) for 3.6 years 

Job Description:  Responded promptly and answered/resolved customer inquiries and complaints. 

 

 

Investigated and resolved service issues and  Managed customers’ database accounts, performed

customer verification and processed applications, orders and requests. 

Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. 

Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. 

Effectively answer inbound/outbound telephone calls from clients and provide client 

   

 Worked in Infosys Technologies under contract for ms sln enterprise from 04-12-2006 to 19-07-2007 (Facilities Department) 

Job Description: 

 

Provide information to guests about Guest house policies, services and amenities and provide  Job  

Respond to all customer inquiries and complaints  Listened to and resolved guest complaints, via operating

the hotel switchboard or EPBX Education Qualification  10 + 3 (B.Com) Personal Profile  Father’s

Name  Date of Birth  Gender   Marital Status   Languages

Stanley Francis (Late) 

 25th October 1979 

 Male 

 Single 

 

Known  Extra Curricular activities  

English, Kannada, Hindi and Tamil 

 Music, reading.