1. The last time you placed a work order, was the order fulfilled in a satisfactory and timely manner?

2. Have you requested building maintenance services in the past 12 months?

3. How does Facilities determine customer is satisfied?

4. Are maintenance and operations performed in-house or are they outsourced?

5. Are building inspections being performed on a systematic and regular basis? How often? Who conducts? Are deficiencies noted and added to work order / PM system? Are capital costs projects identified and planned based on inspections?

6. Is the office equipment performing to your expectations?

7. How satisfied are you with the companys sustainable practices?

8. Do you have any suggestions for improving office sustainability?

9. How would you rate the cleanliness of restrooms, hallways, break areas, etc.?

10. Are the Mail Room personnel courteous when responding to inquiries?

11. Is there a guard at the loading dock? What mail room personnel work at the loading dock?

12. . What are security requirements?

13. How many facility entrances (non-emergency) are there? Are these controlled by guard, key card access, or other means?

14. Is automation being utilized? For what purpose?

15. Are special cleaning services included, such as carpet cleaning, floor waxing, etc.? How frequently?

16. What are cleaning specifications? What are specifications for each type of space: office, common areas, bathrooms, warehouse, etc? What is frequency of cleaning? How often are office waste baskets emptied? Is the facility multi-shift, which would drive up cleaning frequency?

17. Who does your lighting maintenance? (vendor, janitor, mechanic, etc.)

18. Is cooling tower make-up water metered separately for sewer credit?

19. Do you have a furniture inventory tracking system?

20. What are your yearly performance goals?