August 2014 jFM 1August 2014 jFM 1

EDITORrsquoS COMMENT

I N C O R P O R A T I N G

ISSN 2071-9299 AUGUST 2015 FM No 004

FMOMENOWW

THE 590KM FM CHALLENGE

FINGER ON COCA-COLArsquoS

PULSE

August 2014 jFM 2

Renewed pipes for Pretoria West HospitalCustomer Pretoria West Hospital is a state hospi-tal in the City of Tshwane Metropolitan Municipal-ity Leaks from the corroded cast iron storm water downpipes encased in the buildingrsquos structural col-umns were causing extensive water damage to the building

System The damaged system consists of 23 cast iron full bores feeding vertical storm water stacks running from the roof to the ground floor The stacks are encased in structural columns

Situation The integrity of the vertical cast iron stacks was seriously compromised by corrosion and major leaks Replacement of the stacks by conventional means would require extensive structural work be-cause the pipes are built into the buildingrsquos columns and was simply not an option

Circumvention Replacing the pipes was a complete-ly unviable option as the roof slab and walls would need to be cut open in multiple places to access the failing pipes The only two options were to reroute which is very time consuming or reline which was completed in less than a month

Solution Nu Flowrsquos unique technology is the most cost effective solution in this situation Using spe-cialised micro-cutter cleaning machine and pur-pose designed cleaning heads Nu Flow technicians cleaned and de-scaled the inside of the damage pipes returning them to their original diameter

Made to measure epoxy saturated structural liners were then winched into the pipes Within the liner is a rubber bladder Once the liner is in position the bladder is inflated and the epoxy left to cure Once cured the bladder was removed leaving a ldquonew piperdquo within the host pipe No more leaks and no more water damage

Need relining doneWant to become a Nu Flow Installer

Contact us

(+27) 87 160 0330enquiriesnuflowcoza

wwwnuflowcoza

S O U T H A F R I C A

trade

Turn this into this

Copyright amp DisclaimerFacilities Management (ISSN 2071-9299) is published 12 times a year by TE Trade Events All rights reserved Reproduction in whole or in part without written permission is prohibited The views expressed in this publication are not necessarily those of the editor employees or publisher

There are cranes everywhere A road I travelled just the other day when I had to negotiate my way timidly around the potholes is now all fixed a brand new road I canrsquot believe it and the gloom lifts momentarily and plummets again when a voice on the radio informs me that a South African recession is immin-ent ldquoReallyrdquo I think I remind myself dismally that yes of course this is pos-sible and just to enforce that mood I am virtually forced off the road by a taxi hurtling down the wrong way

Then I also remind myself of my beloved FM industry and what my friends in the biz have to cope with on a daily basis They appear to love challenges and will find a way to make things work sometimes against incred-ible odds I become happy again and thank my lucky stars that I belong in this industry that I am surrounded by such positive and amazing people

So gloomy Me Possibly but not for very long

EDITORrsquoS COMMENT

tex_owen

Editor Terry Owen terryfmexpoorg

Layout Alois Sajanga aloisfmexpoorg

Subscription Sales amp AdminPhillip Nkomo phillipfmexpoorg

Terry Owen

Taking the bad with the (very) good

South Africa really is a mass of contradictions On the one hand there is the currency that goes into a tailspin every time

someone coughs in the US or comes down with a fever because of Chinarsquos woes ldquoTypical emerging market con-ditionsrdquo we are told but South Africa remains the weakest of the emerging market currencies There is a cloud of gloom amid load shedding fuel rises talks of a water crisis another postal crisis more strikes and no jobs to be found anywhere Itrsquos no wonder driv-ers are ratty and dangerous everyone appears to be on edge and the slightest remark that someone takes amiss leaves a stinging cheek

On the other hand and I thought of this very clearly while driving to a function in Midrand just before sunrise wow look at the Mall of Africa taking shape look at all the development look at how the land-scape has changed just in the last year It really seems like a different city has arisen while we were all busy snapping at each other almost as a rebuke to us made more stark and wonderful by all the new lights and buildings in the very early morning light

Not only that there seems to a trillion malls taking shape everywhere in the coun-try The built industry appears to be thriving

Incorporating

News amp Products

Case study Retrofitting sewage plant

ldquoMy 590km long FM challengerdquo

Corobrik brings colour sustainability to mall

FM man has finger on Coca-colarsquos pulse

Legrend celebrates 30-year milestone

Lighting up bodies and buildings

Join the drive for country to thrive

Women in FMRochelle Damans ndash 19Charmaine Sambo ndash 21Lebogang Shole ndash 25

FMs need not worry about lifts and load shedding

Advertisement SalesMelinda AlevrasMelindafmexpoorg

PrintingABC Press

Published byTE Trade Events (Pty) Ltd 1st Floor Ice Site Building 263 Oak Avenue Ferndale RandburgPO Box 650291 Benmore 2010 Tel 011 781 5970 Fax 011 781 6079

2

10

14

18

28

3236

38

3940

Women in FM

See story on page 18

Cover image

Dreamstime

August 2015 FM 3

Capitalising on the huge pent-up demand for quality retail

space from Nigeriarsquos emer-ging middle class ndash fuelled by a fast-growing aspirant population with consider-able buying power rapid urbanisation and improved infrastructure Grand Towers Property Fund is investing in retail and mixed-use develop-ments with multi-national anchors in state capitals or lsquosecond-tierrsquo cities in Africarsquos largest economyRegistered in Mauritius the Grand Towers Group developed the first Shoprite-anchored mall in Abuja and the Grand Towers Abuja Hotel which was commis-sioned in March 2013Says Peter Collins CEO of Grand Towers Property Fund ldquoWe are partnering with Shoprite ndash which has planned a massive rollout of 50-60 malls in Nigeria ndash and other multi-national tenants seeking access to this under-serviced market in the development of further malls in Africa ldquoThe next cities earmarked for the launch of Shoprite-anchored malls ndash comprising over 24 000m2 are in the state capitals of Minna in Niger State Port Harcourt

in the hub of the countryrsquos oil industry in Rivers State and Ekiti the capital of Ado-Ekiti state ldquoThese will be the first Shoprite stores in these cities In Minna the new 8244m2 mall will be centrally located in the centre of town in Port Harcourt a mall of 8100m2 is well positioned on the airport road while in Ekiti a mall comprising 7700m2 will be situated on the university road about 2000m from the centre of town The third largest contributor to GDP the Nigerian retail market is experiencing burgeoning growth steadily evolving from a large-scale informal sector toward formal spaces encour-aged by state government in an effort not only to provide better living conditions and quality of life for citizens but also to improve the standard of prod-ucts and diversify the economy Says Collins ldquoThis is under-pinned by a strong demand among a young and increas-ingly savvy urban population for high quality stress-free retail environments and a mod-ern vibrant shopping experi-ence which includes leading international brands This has prompted multi-national developers to seek land to develop malls anchored by South African retailers thereby creating nodes of development

in major metropolitan areasldquoPartnering with the best in African property professionals to deliver quality the fund offers a sound investment opportunity for those seek-ing exposure to the biggest retail explosion in decades in Africarsquos largest economy With some 180-million consumers in Nigeria expected to grow to 211-million by the year 2020 the demand from a growing middle class for qual-ity space is unprecedented ldquoGrand Towers has access to these land portions in high-demand locations ideal for multi-national tenants and provides a secure vehicle to achieve excellent risk-adjusted returns from this market achiev-ing liquidity in year three and with a five-year exit into a listing or directly to REITs (real estate investment trusts)ldquoInitially our primary focus is on West Africa and Nigeria specifically with sites already secured in Abuja Lagos Jos Kalaba and Kaduna which are in various stages of preparation for development flowing from Shopritersquos targeted list of stores in these states We will also diversify into properties in East and Sub-Saharan Africa with sites being identified in DRC (Democratic Republic of the Congo) Kenya and Ghanardquo says Collins n

NEWS amp PRODUCTS

August 2015 FM 4

Peter Collins CEO of Grand Towers Property Fund

Grand Towers focuses on Nigeria

Artistrsquos impression of Minna Mall the first Shoprite-anchored mall in Minna Nigeria

NEWS amp PRODUCTS

August 2015 FM 5

Smith Power Equipment (SPE) specialises in high-ticket cap-ital equipment that includes tractors quad

bikes generators forklifts golf utility vehicles and golf carts and according to SPE communications officer Robert Keir the importance of creative financial solutions and good service from the finance house in closing the deal is often underestimatedldquoI have seen the power of creative financial solutions from Merchant West time and again Today one has to accept that there is basic product parity in the market and the so-called extraneous factors like service and financial solutions that fit the customersrsquo needs are most often the factors that ultim-ately make or break the deal In this regard we owe Merchant West a significant debt of gratituderdquo says KeirMerchant Westrsquos director of Commercial Asset Finance Vic Viljoen says the companyrsquos main

Finance creativity and service proves key

competitive advantage is its abil-ity to give customers a person-alised service and to tailor the financial solution to their specific needs ldquoWhile we are one of the largest privately owned financial institutions in South Africa we are still small enough to provide our clients with solutions that take their own unique challenges into accountrdquo he says He adds that SPE and Merchant West have been particularly successful together in the agri-cultural market which repre-sents a dynamic landscape that demands operational and finan-cial innovation Merchant Westrsquos underlying success in this regard is that it provides finance options that are designed to meet the challenges farmers face with regards to input operations and revenue and it designs products with the flexibility that enables repayment linked to production cycles ldquoCrucially this allows customers to pay when they have the cashrdquo says Viljoen

ldquoUnderstanding this ethos is what sets Merchant West apart from our competitorsrdquoViljoen says that while Merchant Westrsquos macro business strategy makes the ultimate difference to customers it is reinforced by the companyrsquos willingness to make extremely competitive offerings in the detail of the deal ldquoFor example we offer operating rentals with no deposit and we are able to offer interest rates as low as Prime -3 on selected products We also offer lsquooff bal-ance sheetrsquo financing which has many advantages including no initial capital outlay improved cash flow by maintaining current working capital lease payments are fully tax deductible and VAT is paid monthlyrdquo he saysKeir says that while Merchant Westrsquos unique financial approach has made a palpable difference to SPE business the other side of the coin is their excellent cus-tomer service ldquoAll the financial wizardry would be to no avail

The Merchant West team (from left) Vic Viljoen ndash Director Commercial Asset Finance Wendy Wilson ndash Sales Support Tinus de Wet ndash New Business Acquisition Agriculture Chantel Humpel ndash Group Marketing and Client Retention Manager

if the customer didnrsquot get the personalised and caring service they deserve when investing large sums of money In this regard Merchant West is exemplaryrdquo he saysHenri Goosen long-time client of Merchant West concurs ldquoI have been a Kubota user for some time and apart from the great product I am faith-ful to the brand because of the excellent service I have received from Merchant West They make life much easier with their innovative and for-ward thinking finance ideasrdquo Goosen saysViljoen says that Merchant West has a holistic approach to service and that this objective is achieved through the collective expertise of their high-calibre teams ldquoIn short our philosophy can be summed up as anchored by integrity driven by imagination and inspired by our clientsrdquo he says n

NEWS amp PRODUCTS

August 2015 FM 6

South Africa is only the third country in the world to introduce Mapeirsquos innovative bitumen instant water-

proofing emulsion Plastimul 2K Reactive The product is another technology innovation from the international Mapei group world leader in the production of adhes-ives sealants and chemical prod-ucts for building ldquoThe remarkable new product offers completely seamless fast track application with rapid dryingrdquo says Mapei South Africarsquos Product Manager Paul Nieuwoudt ldquoIt can be over coated with conventional roof coatings and can be applied over existing torch-on membranes without any special primer Such is the confidence in the product that guarantees up to 10 years can be givenrdquo Plastimul 2K Reactive is a two-component emulsion that is applied by airless spray to give immediate waterproofing of struc-tures below ground such as the outside of foundations and retain-ing walls as well as virtually any horizontal and vertical surfaces that are not exposed to UV The blended components immediately begin setting to form a partial-ly-hardened membrane which is highly flexible waterproof and resistant to leaching The tough fully-cured membrane has a high elasticity and crack-bridging cap-

New waterproof emulsion hits SA

acity The product is suitable for all types of concrete and cellular concrete surface limestone pumice lightweight brick and breeze-block masonry render and screeds At a recent product training seminar held at the Mapei South Africa headquarters in Bartlett Johannesburg waterproofing applicators were extremely impressed with Plastimul 2K Reactive The two day seminar included theoretical and practical product training sessions as well as participative demonstrations of the Spanish Gama spray equipmentA call for help was received dur-ing the seminar to solve a long-standing problem with a concrete roof at a secondary school in Danville Park Durban Continual leakage was being experienced through the existing torch-on membrane which was not cop-ing on a roof cluttered with pipes vents and skylights The client wanted a fast track solution with minimal interfer-ence to scholars Plastimul 2K Reactive was the ideal solution and Mapei South Africa approved applicator Stonehaven Projects was appointed as the application contractor They completed the schoolrsquos roof refurbishment in a day applying the product at 3kgmsup2 to 480msup2 of roof and finishing with two coats of Mapei Aquaflex

Roof HR reflective paint to pro-tect the Plastimul 2K Reactive membrane from UV sunlightDuring the seminar Mapei South Africa also took the opportunity to conduct a refresher course on Purtop 400M the companyrsquos hybrid polyurethane waterproofing membrane as well as have presentations on the Mapelastic range of sealing products Stonehaven Projects had been awarded a contract to apply Purtop 400M in all anti-root applications on a landscap-ing project Purtop 400M is a two-component solvent-free product that is applied by spraying with a high pressure bi-mixer type pump to form a hybrid polyurethane membrane The membrane is suitable for applications such as the immediate on-site waterproof-ing of decks on bridges and viaducts It has extremely good resistance to alkalis dilute acids and detergents combined with an excellent tensile and tear strength while its rapid set allows light foot traffic within 20 minutes ldquoOur product training seminar was highly successfulrdquo says Nieuwoudt ldquoIn particular the unique Plastimul 2K Reactive which has no equivalent in the local market attracted strong interestrdquo n

Applying bitumen instant waterproofing emulsion Plastimul 2K Reactive

August 2015 FM 7

ISSN 2071-9299 JUNE 2015 FM No 002

I N C O R P O R A T I N G

NEWWhatrsquos Find out at the

FM Expo and Conference

FULL DETAILS INSIDE

FM June Cover 2015indd 1

20150528 101429 AM

Magazine Bulletin Both DigitalSouth Africa R640 R640 R1 155 R640Africa US$175 US$90 US$240 US$90International US$190 US$90 US$255 US$90Please tick

12 +ISSUES

ANNUAL DIRECTORY

24+e-BULLETINS

Facilities Management incorporating Urban

Green File provides cutting-edge information

on the latest issues and procedures regarding

facilities management Our audience is the

facilities-management solution providers and

consultants such as mechanical engineers

electrical engineers architects interior designers

and owneroperators of properties and facilities

business people responsible for fi nancial decisions

about the operation maintenance and expansion

or development of facilities who are interested

in running a profi table and sustainable facility

and keen to learn about new business approaches

and technologies

Ready access to this kind of news is available

through the information platform hosted

by TETrade Events which includes printed

magazines fortnightly email bulletins

as well as an annual business directory Helping you manage better

Todayrsquos decision makers need to stay abreast of the latest industry trends and developments no matter where they are They need the right information at their fi ngertips to ensure the optimal and effi cient use of resources

Email your subscription request to phillipfmexpoorg or Fax to +27 11 781 6079

subsindd 2 20150706 122816 PM

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2014 jFM 2

Renewed pipes for Pretoria West HospitalCustomer Pretoria West Hospital is a state hospi-tal in the City of Tshwane Metropolitan Municipal-ity Leaks from the corroded cast iron storm water downpipes encased in the buildingrsquos structural col-umns were causing extensive water damage to the building

System The damaged system consists of 23 cast iron full bores feeding vertical storm water stacks running from the roof to the ground floor The stacks are encased in structural columns

Situation The integrity of the vertical cast iron stacks was seriously compromised by corrosion and major leaks Replacement of the stacks by conventional means would require extensive structural work be-cause the pipes are built into the buildingrsquos columns and was simply not an option

Circumvention Replacing the pipes was a complete-ly unviable option as the roof slab and walls would need to be cut open in multiple places to access the failing pipes The only two options were to reroute which is very time consuming or reline which was completed in less than a month

Solution Nu Flowrsquos unique technology is the most cost effective solution in this situation Using spe-cialised micro-cutter cleaning machine and pur-pose designed cleaning heads Nu Flow technicians cleaned and de-scaled the inside of the damage pipes returning them to their original diameter

Made to measure epoxy saturated structural liners were then winched into the pipes Within the liner is a rubber bladder Once the liner is in position the bladder is inflated and the epoxy left to cure Once cured the bladder was removed leaving a ldquonew piperdquo within the host pipe No more leaks and no more water damage

Need relining doneWant to become a Nu Flow Installer

Contact us

(+27) 87 160 0330enquiriesnuflowcoza

wwwnuflowcoza

S O U T H A F R I C A

trade

Turn this into this

Copyright amp DisclaimerFacilities Management (ISSN 2071-9299) is published 12 times a year by TE Trade Events All rights reserved Reproduction in whole or in part without written permission is prohibited The views expressed in this publication are not necessarily those of the editor employees or publisher

There are cranes everywhere A road I travelled just the other day when I had to negotiate my way timidly around the potholes is now all fixed a brand new road I canrsquot believe it and the gloom lifts momentarily and plummets again when a voice on the radio informs me that a South African recession is immin-ent ldquoReallyrdquo I think I remind myself dismally that yes of course this is pos-sible and just to enforce that mood I am virtually forced off the road by a taxi hurtling down the wrong way

Then I also remind myself of my beloved FM industry and what my friends in the biz have to cope with on a daily basis They appear to love challenges and will find a way to make things work sometimes against incred-ible odds I become happy again and thank my lucky stars that I belong in this industry that I am surrounded by such positive and amazing people

So gloomy Me Possibly but not for very long

EDITORrsquoS COMMENT

tex_owen

Editor Terry Owen terryfmexpoorg

Layout Alois Sajanga aloisfmexpoorg

Subscription Sales amp AdminPhillip Nkomo phillipfmexpoorg

Terry Owen

Taking the bad with the (very) good

South Africa really is a mass of contradictions On the one hand there is the currency that goes into a tailspin every time

someone coughs in the US or comes down with a fever because of Chinarsquos woes ldquoTypical emerging market con-ditionsrdquo we are told but South Africa remains the weakest of the emerging market currencies There is a cloud of gloom amid load shedding fuel rises talks of a water crisis another postal crisis more strikes and no jobs to be found anywhere Itrsquos no wonder driv-ers are ratty and dangerous everyone appears to be on edge and the slightest remark that someone takes amiss leaves a stinging cheek

On the other hand and I thought of this very clearly while driving to a function in Midrand just before sunrise wow look at the Mall of Africa taking shape look at all the development look at how the land-scape has changed just in the last year It really seems like a different city has arisen while we were all busy snapping at each other almost as a rebuke to us made more stark and wonderful by all the new lights and buildings in the very early morning light

Not only that there seems to a trillion malls taking shape everywhere in the coun-try The built industry appears to be thriving

Incorporating

News amp Products

Case study Retrofitting sewage plant

ldquoMy 590km long FM challengerdquo

Corobrik brings colour sustainability to mall

FM man has finger on Coca-colarsquos pulse

Legrend celebrates 30-year milestone

Lighting up bodies and buildings

Join the drive for country to thrive

Women in FMRochelle Damans ndash 19Charmaine Sambo ndash 21Lebogang Shole ndash 25

FMs need not worry about lifts and load shedding

Advertisement SalesMelinda AlevrasMelindafmexpoorg

PrintingABC Press

Published byTE Trade Events (Pty) Ltd 1st Floor Ice Site Building 263 Oak Avenue Ferndale RandburgPO Box 650291 Benmore 2010 Tel 011 781 5970 Fax 011 781 6079

2

10

14

18

28

3236

38

3940

Women in FM

See story on page 18

Cover image

Dreamstime

August 2015 FM 3

Capitalising on the huge pent-up demand for quality retail

space from Nigeriarsquos emer-ging middle class ndash fuelled by a fast-growing aspirant population with consider-able buying power rapid urbanisation and improved infrastructure Grand Towers Property Fund is investing in retail and mixed-use develop-ments with multi-national anchors in state capitals or lsquosecond-tierrsquo cities in Africarsquos largest economyRegistered in Mauritius the Grand Towers Group developed the first Shoprite-anchored mall in Abuja and the Grand Towers Abuja Hotel which was commis-sioned in March 2013Says Peter Collins CEO of Grand Towers Property Fund ldquoWe are partnering with Shoprite ndash which has planned a massive rollout of 50-60 malls in Nigeria ndash and other multi-national tenants seeking access to this under-serviced market in the development of further malls in Africa ldquoThe next cities earmarked for the launch of Shoprite-anchored malls ndash comprising over 24 000m2 are in the state capitals of Minna in Niger State Port Harcourt

in the hub of the countryrsquos oil industry in Rivers State and Ekiti the capital of Ado-Ekiti state ldquoThese will be the first Shoprite stores in these cities In Minna the new 8244m2 mall will be centrally located in the centre of town in Port Harcourt a mall of 8100m2 is well positioned on the airport road while in Ekiti a mall comprising 7700m2 will be situated on the university road about 2000m from the centre of town The third largest contributor to GDP the Nigerian retail market is experiencing burgeoning growth steadily evolving from a large-scale informal sector toward formal spaces encour-aged by state government in an effort not only to provide better living conditions and quality of life for citizens but also to improve the standard of prod-ucts and diversify the economy Says Collins ldquoThis is under-pinned by a strong demand among a young and increas-ingly savvy urban population for high quality stress-free retail environments and a mod-ern vibrant shopping experi-ence which includes leading international brands This has prompted multi-national developers to seek land to develop malls anchored by South African retailers thereby creating nodes of development

in major metropolitan areasldquoPartnering with the best in African property professionals to deliver quality the fund offers a sound investment opportunity for those seek-ing exposure to the biggest retail explosion in decades in Africarsquos largest economy With some 180-million consumers in Nigeria expected to grow to 211-million by the year 2020 the demand from a growing middle class for qual-ity space is unprecedented ldquoGrand Towers has access to these land portions in high-demand locations ideal for multi-national tenants and provides a secure vehicle to achieve excellent risk-adjusted returns from this market achiev-ing liquidity in year three and with a five-year exit into a listing or directly to REITs (real estate investment trusts)ldquoInitially our primary focus is on West Africa and Nigeria specifically with sites already secured in Abuja Lagos Jos Kalaba and Kaduna which are in various stages of preparation for development flowing from Shopritersquos targeted list of stores in these states We will also diversify into properties in East and Sub-Saharan Africa with sites being identified in DRC (Democratic Republic of the Congo) Kenya and Ghanardquo says Collins n

NEWS amp PRODUCTS

August 2015 FM 4

Peter Collins CEO of Grand Towers Property Fund

Grand Towers focuses on Nigeria

Artistrsquos impression of Minna Mall the first Shoprite-anchored mall in Minna Nigeria

NEWS amp PRODUCTS

August 2015 FM 5

Smith Power Equipment (SPE) specialises in high-ticket cap-ital equipment that includes tractors quad

bikes generators forklifts golf utility vehicles and golf carts and according to SPE communications officer Robert Keir the importance of creative financial solutions and good service from the finance house in closing the deal is often underestimatedldquoI have seen the power of creative financial solutions from Merchant West time and again Today one has to accept that there is basic product parity in the market and the so-called extraneous factors like service and financial solutions that fit the customersrsquo needs are most often the factors that ultim-ately make or break the deal In this regard we owe Merchant West a significant debt of gratituderdquo says KeirMerchant Westrsquos director of Commercial Asset Finance Vic Viljoen says the companyrsquos main

Finance creativity and service proves key

competitive advantage is its abil-ity to give customers a person-alised service and to tailor the financial solution to their specific needs ldquoWhile we are one of the largest privately owned financial institutions in South Africa we are still small enough to provide our clients with solutions that take their own unique challenges into accountrdquo he says He adds that SPE and Merchant West have been particularly successful together in the agri-cultural market which repre-sents a dynamic landscape that demands operational and finan-cial innovation Merchant Westrsquos underlying success in this regard is that it provides finance options that are designed to meet the challenges farmers face with regards to input operations and revenue and it designs products with the flexibility that enables repayment linked to production cycles ldquoCrucially this allows customers to pay when they have the cashrdquo says Viljoen

ldquoUnderstanding this ethos is what sets Merchant West apart from our competitorsrdquoViljoen says that while Merchant Westrsquos macro business strategy makes the ultimate difference to customers it is reinforced by the companyrsquos willingness to make extremely competitive offerings in the detail of the deal ldquoFor example we offer operating rentals with no deposit and we are able to offer interest rates as low as Prime -3 on selected products We also offer lsquooff bal-ance sheetrsquo financing which has many advantages including no initial capital outlay improved cash flow by maintaining current working capital lease payments are fully tax deductible and VAT is paid monthlyrdquo he saysKeir says that while Merchant Westrsquos unique financial approach has made a palpable difference to SPE business the other side of the coin is their excellent cus-tomer service ldquoAll the financial wizardry would be to no avail

The Merchant West team (from left) Vic Viljoen ndash Director Commercial Asset Finance Wendy Wilson ndash Sales Support Tinus de Wet ndash New Business Acquisition Agriculture Chantel Humpel ndash Group Marketing and Client Retention Manager

if the customer didnrsquot get the personalised and caring service they deserve when investing large sums of money In this regard Merchant West is exemplaryrdquo he saysHenri Goosen long-time client of Merchant West concurs ldquoI have been a Kubota user for some time and apart from the great product I am faith-ful to the brand because of the excellent service I have received from Merchant West They make life much easier with their innovative and for-ward thinking finance ideasrdquo Goosen saysViljoen says that Merchant West has a holistic approach to service and that this objective is achieved through the collective expertise of their high-calibre teams ldquoIn short our philosophy can be summed up as anchored by integrity driven by imagination and inspired by our clientsrdquo he says n

NEWS amp PRODUCTS

August 2015 FM 6

South Africa is only the third country in the world to introduce Mapeirsquos innovative bitumen instant water-

proofing emulsion Plastimul 2K Reactive The product is another technology innovation from the international Mapei group world leader in the production of adhes-ives sealants and chemical prod-ucts for building ldquoThe remarkable new product offers completely seamless fast track application with rapid dryingrdquo says Mapei South Africarsquos Product Manager Paul Nieuwoudt ldquoIt can be over coated with conventional roof coatings and can be applied over existing torch-on membranes without any special primer Such is the confidence in the product that guarantees up to 10 years can be givenrdquo Plastimul 2K Reactive is a two-component emulsion that is applied by airless spray to give immediate waterproofing of struc-tures below ground such as the outside of foundations and retain-ing walls as well as virtually any horizontal and vertical surfaces that are not exposed to UV The blended components immediately begin setting to form a partial-ly-hardened membrane which is highly flexible waterproof and resistant to leaching The tough fully-cured membrane has a high elasticity and crack-bridging cap-

New waterproof emulsion hits SA

acity The product is suitable for all types of concrete and cellular concrete surface limestone pumice lightweight brick and breeze-block masonry render and screeds At a recent product training seminar held at the Mapei South Africa headquarters in Bartlett Johannesburg waterproofing applicators were extremely impressed with Plastimul 2K Reactive The two day seminar included theoretical and practical product training sessions as well as participative demonstrations of the Spanish Gama spray equipmentA call for help was received dur-ing the seminar to solve a long-standing problem with a concrete roof at a secondary school in Danville Park Durban Continual leakage was being experienced through the existing torch-on membrane which was not cop-ing on a roof cluttered with pipes vents and skylights The client wanted a fast track solution with minimal interfer-ence to scholars Plastimul 2K Reactive was the ideal solution and Mapei South Africa approved applicator Stonehaven Projects was appointed as the application contractor They completed the schoolrsquos roof refurbishment in a day applying the product at 3kgmsup2 to 480msup2 of roof and finishing with two coats of Mapei Aquaflex

Roof HR reflective paint to pro-tect the Plastimul 2K Reactive membrane from UV sunlightDuring the seminar Mapei South Africa also took the opportunity to conduct a refresher course on Purtop 400M the companyrsquos hybrid polyurethane waterproofing membrane as well as have presentations on the Mapelastic range of sealing products Stonehaven Projects had been awarded a contract to apply Purtop 400M in all anti-root applications on a landscap-ing project Purtop 400M is a two-component solvent-free product that is applied by spraying with a high pressure bi-mixer type pump to form a hybrid polyurethane membrane The membrane is suitable for applications such as the immediate on-site waterproof-ing of decks on bridges and viaducts It has extremely good resistance to alkalis dilute acids and detergents combined with an excellent tensile and tear strength while its rapid set allows light foot traffic within 20 minutes ldquoOur product training seminar was highly successfulrdquo says Nieuwoudt ldquoIn particular the unique Plastimul 2K Reactive which has no equivalent in the local market attracted strong interestrdquo n

Applying bitumen instant waterproofing emulsion Plastimul 2K Reactive

August 2015 FM 7

ISSN 2071-9299 JUNE 2015 FM No 002

I N C O R P O R A T I N G

NEWWhatrsquos Find out at the

FM Expo and Conference

FULL DETAILS INSIDE

FM June Cover 2015indd 1

20150528 101429 AM

Magazine Bulletin Both DigitalSouth Africa R640 R640 R1 155 R640Africa US$175 US$90 US$240 US$90International US$190 US$90 US$255 US$90Please tick

12 +ISSUES

ANNUAL DIRECTORY

24+e-BULLETINS

Facilities Management incorporating Urban

Green File provides cutting-edge information

on the latest issues and procedures regarding

facilities management Our audience is the

facilities-management solution providers and

consultants such as mechanical engineers

electrical engineers architects interior designers

and owneroperators of properties and facilities

business people responsible for fi nancial decisions

about the operation maintenance and expansion

or development of facilities who are interested

in running a profi table and sustainable facility

and keen to learn about new business approaches

and technologies

Ready access to this kind of news is available

through the information platform hosted

by TETrade Events which includes printed

magazines fortnightly email bulletins

as well as an annual business directory Helping you manage better

Todayrsquos decision makers need to stay abreast of the latest industry trends and developments no matter where they are They need the right information at their fi ngertips to ensure the optimal and effi cient use of resources

Email your subscription request to phillipfmexpoorg or Fax to +27 11 781 6079

subsindd 2 20150706 122816 PM

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

Copyright amp DisclaimerFacilities Management (ISSN 2071-9299) is published 12 times a year by TE Trade Events All rights reserved Reproduction in whole or in part without written permission is prohibited The views expressed in this publication are not necessarily those of the editor employees or publisher

There are cranes everywhere A road I travelled just the other day when I had to negotiate my way timidly around the potholes is now all fixed a brand new road I canrsquot believe it and the gloom lifts momentarily and plummets again when a voice on the radio informs me that a South African recession is immin-ent ldquoReallyrdquo I think I remind myself dismally that yes of course this is pos-sible and just to enforce that mood I am virtually forced off the road by a taxi hurtling down the wrong way

Then I also remind myself of my beloved FM industry and what my friends in the biz have to cope with on a daily basis They appear to love challenges and will find a way to make things work sometimes against incred-ible odds I become happy again and thank my lucky stars that I belong in this industry that I am surrounded by such positive and amazing people

So gloomy Me Possibly but not for very long

EDITORrsquoS COMMENT

tex_owen

Editor Terry Owen terryfmexpoorg

Layout Alois Sajanga aloisfmexpoorg

Subscription Sales amp AdminPhillip Nkomo phillipfmexpoorg

Terry Owen

Taking the bad with the (very) good

South Africa really is a mass of contradictions On the one hand there is the currency that goes into a tailspin every time

someone coughs in the US or comes down with a fever because of Chinarsquos woes ldquoTypical emerging market con-ditionsrdquo we are told but South Africa remains the weakest of the emerging market currencies There is a cloud of gloom amid load shedding fuel rises talks of a water crisis another postal crisis more strikes and no jobs to be found anywhere Itrsquos no wonder driv-ers are ratty and dangerous everyone appears to be on edge and the slightest remark that someone takes amiss leaves a stinging cheek

On the other hand and I thought of this very clearly while driving to a function in Midrand just before sunrise wow look at the Mall of Africa taking shape look at all the development look at how the land-scape has changed just in the last year It really seems like a different city has arisen while we were all busy snapping at each other almost as a rebuke to us made more stark and wonderful by all the new lights and buildings in the very early morning light

Not only that there seems to a trillion malls taking shape everywhere in the coun-try The built industry appears to be thriving

Incorporating

News amp Products

Case study Retrofitting sewage plant

ldquoMy 590km long FM challengerdquo

Corobrik brings colour sustainability to mall

FM man has finger on Coca-colarsquos pulse

Legrend celebrates 30-year milestone

Lighting up bodies and buildings

Join the drive for country to thrive

Women in FMRochelle Damans ndash 19Charmaine Sambo ndash 21Lebogang Shole ndash 25

FMs need not worry about lifts and load shedding

Advertisement SalesMelinda AlevrasMelindafmexpoorg

PrintingABC Press

Published byTE Trade Events (Pty) Ltd 1st Floor Ice Site Building 263 Oak Avenue Ferndale RandburgPO Box 650291 Benmore 2010 Tel 011 781 5970 Fax 011 781 6079

2

10

14

18

28

3236

38

3940

Women in FM

See story on page 18

Cover image

Dreamstime

August 2015 FM 3

Capitalising on the huge pent-up demand for quality retail

space from Nigeriarsquos emer-ging middle class ndash fuelled by a fast-growing aspirant population with consider-able buying power rapid urbanisation and improved infrastructure Grand Towers Property Fund is investing in retail and mixed-use develop-ments with multi-national anchors in state capitals or lsquosecond-tierrsquo cities in Africarsquos largest economyRegistered in Mauritius the Grand Towers Group developed the first Shoprite-anchored mall in Abuja and the Grand Towers Abuja Hotel which was commis-sioned in March 2013Says Peter Collins CEO of Grand Towers Property Fund ldquoWe are partnering with Shoprite ndash which has planned a massive rollout of 50-60 malls in Nigeria ndash and other multi-national tenants seeking access to this under-serviced market in the development of further malls in Africa ldquoThe next cities earmarked for the launch of Shoprite-anchored malls ndash comprising over 24 000m2 are in the state capitals of Minna in Niger State Port Harcourt

in the hub of the countryrsquos oil industry in Rivers State and Ekiti the capital of Ado-Ekiti state ldquoThese will be the first Shoprite stores in these cities In Minna the new 8244m2 mall will be centrally located in the centre of town in Port Harcourt a mall of 8100m2 is well positioned on the airport road while in Ekiti a mall comprising 7700m2 will be situated on the university road about 2000m from the centre of town The third largest contributor to GDP the Nigerian retail market is experiencing burgeoning growth steadily evolving from a large-scale informal sector toward formal spaces encour-aged by state government in an effort not only to provide better living conditions and quality of life for citizens but also to improve the standard of prod-ucts and diversify the economy Says Collins ldquoThis is under-pinned by a strong demand among a young and increas-ingly savvy urban population for high quality stress-free retail environments and a mod-ern vibrant shopping experi-ence which includes leading international brands This has prompted multi-national developers to seek land to develop malls anchored by South African retailers thereby creating nodes of development

in major metropolitan areasldquoPartnering with the best in African property professionals to deliver quality the fund offers a sound investment opportunity for those seek-ing exposure to the biggest retail explosion in decades in Africarsquos largest economy With some 180-million consumers in Nigeria expected to grow to 211-million by the year 2020 the demand from a growing middle class for qual-ity space is unprecedented ldquoGrand Towers has access to these land portions in high-demand locations ideal for multi-national tenants and provides a secure vehicle to achieve excellent risk-adjusted returns from this market achiev-ing liquidity in year three and with a five-year exit into a listing or directly to REITs (real estate investment trusts)ldquoInitially our primary focus is on West Africa and Nigeria specifically with sites already secured in Abuja Lagos Jos Kalaba and Kaduna which are in various stages of preparation for development flowing from Shopritersquos targeted list of stores in these states We will also diversify into properties in East and Sub-Saharan Africa with sites being identified in DRC (Democratic Republic of the Congo) Kenya and Ghanardquo says Collins n

NEWS amp PRODUCTS

August 2015 FM 4

Peter Collins CEO of Grand Towers Property Fund

Grand Towers focuses on Nigeria

Artistrsquos impression of Minna Mall the first Shoprite-anchored mall in Minna Nigeria

NEWS amp PRODUCTS

August 2015 FM 5

Smith Power Equipment (SPE) specialises in high-ticket cap-ital equipment that includes tractors quad

bikes generators forklifts golf utility vehicles and golf carts and according to SPE communications officer Robert Keir the importance of creative financial solutions and good service from the finance house in closing the deal is often underestimatedldquoI have seen the power of creative financial solutions from Merchant West time and again Today one has to accept that there is basic product parity in the market and the so-called extraneous factors like service and financial solutions that fit the customersrsquo needs are most often the factors that ultim-ately make or break the deal In this regard we owe Merchant West a significant debt of gratituderdquo says KeirMerchant Westrsquos director of Commercial Asset Finance Vic Viljoen says the companyrsquos main

Finance creativity and service proves key

competitive advantage is its abil-ity to give customers a person-alised service and to tailor the financial solution to their specific needs ldquoWhile we are one of the largest privately owned financial institutions in South Africa we are still small enough to provide our clients with solutions that take their own unique challenges into accountrdquo he says He adds that SPE and Merchant West have been particularly successful together in the agri-cultural market which repre-sents a dynamic landscape that demands operational and finan-cial innovation Merchant Westrsquos underlying success in this regard is that it provides finance options that are designed to meet the challenges farmers face with regards to input operations and revenue and it designs products with the flexibility that enables repayment linked to production cycles ldquoCrucially this allows customers to pay when they have the cashrdquo says Viljoen

ldquoUnderstanding this ethos is what sets Merchant West apart from our competitorsrdquoViljoen says that while Merchant Westrsquos macro business strategy makes the ultimate difference to customers it is reinforced by the companyrsquos willingness to make extremely competitive offerings in the detail of the deal ldquoFor example we offer operating rentals with no deposit and we are able to offer interest rates as low as Prime -3 on selected products We also offer lsquooff bal-ance sheetrsquo financing which has many advantages including no initial capital outlay improved cash flow by maintaining current working capital lease payments are fully tax deductible and VAT is paid monthlyrdquo he saysKeir says that while Merchant Westrsquos unique financial approach has made a palpable difference to SPE business the other side of the coin is their excellent cus-tomer service ldquoAll the financial wizardry would be to no avail

The Merchant West team (from left) Vic Viljoen ndash Director Commercial Asset Finance Wendy Wilson ndash Sales Support Tinus de Wet ndash New Business Acquisition Agriculture Chantel Humpel ndash Group Marketing and Client Retention Manager

if the customer didnrsquot get the personalised and caring service they deserve when investing large sums of money In this regard Merchant West is exemplaryrdquo he saysHenri Goosen long-time client of Merchant West concurs ldquoI have been a Kubota user for some time and apart from the great product I am faith-ful to the brand because of the excellent service I have received from Merchant West They make life much easier with their innovative and for-ward thinking finance ideasrdquo Goosen saysViljoen says that Merchant West has a holistic approach to service and that this objective is achieved through the collective expertise of their high-calibre teams ldquoIn short our philosophy can be summed up as anchored by integrity driven by imagination and inspired by our clientsrdquo he says n

NEWS amp PRODUCTS

August 2015 FM 6

South Africa is only the third country in the world to introduce Mapeirsquos innovative bitumen instant water-

proofing emulsion Plastimul 2K Reactive The product is another technology innovation from the international Mapei group world leader in the production of adhes-ives sealants and chemical prod-ucts for building ldquoThe remarkable new product offers completely seamless fast track application with rapid dryingrdquo says Mapei South Africarsquos Product Manager Paul Nieuwoudt ldquoIt can be over coated with conventional roof coatings and can be applied over existing torch-on membranes without any special primer Such is the confidence in the product that guarantees up to 10 years can be givenrdquo Plastimul 2K Reactive is a two-component emulsion that is applied by airless spray to give immediate waterproofing of struc-tures below ground such as the outside of foundations and retain-ing walls as well as virtually any horizontal and vertical surfaces that are not exposed to UV The blended components immediately begin setting to form a partial-ly-hardened membrane which is highly flexible waterproof and resistant to leaching The tough fully-cured membrane has a high elasticity and crack-bridging cap-

New waterproof emulsion hits SA

acity The product is suitable for all types of concrete and cellular concrete surface limestone pumice lightweight brick and breeze-block masonry render and screeds At a recent product training seminar held at the Mapei South Africa headquarters in Bartlett Johannesburg waterproofing applicators were extremely impressed with Plastimul 2K Reactive The two day seminar included theoretical and practical product training sessions as well as participative demonstrations of the Spanish Gama spray equipmentA call for help was received dur-ing the seminar to solve a long-standing problem with a concrete roof at a secondary school in Danville Park Durban Continual leakage was being experienced through the existing torch-on membrane which was not cop-ing on a roof cluttered with pipes vents and skylights The client wanted a fast track solution with minimal interfer-ence to scholars Plastimul 2K Reactive was the ideal solution and Mapei South Africa approved applicator Stonehaven Projects was appointed as the application contractor They completed the schoolrsquos roof refurbishment in a day applying the product at 3kgmsup2 to 480msup2 of roof and finishing with two coats of Mapei Aquaflex

Roof HR reflective paint to pro-tect the Plastimul 2K Reactive membrane from UV sunlightDuring the seminar Mapei South Africa also took the opportunity to conduct a refresher course on Purtop 400M the companyrsquos hybrid polyurethane waterproofing membrane as well as have presentations on the Mapelastic range of sealing products Stonehaven Projects had been awarded a contract to apply Purtop 400M in all anti-root applications on a landscap-ing project Purtop 400M is a two-component solvent-free product that is applied by spraying with a high pressure bi-mixer type pump to form a hybrid polyurethane membrane The membrane is suitable for applications such as the immediate on-site waterproof-ing of decks on bridges and viaducts It has extremely good resistance to alkalis dilute acids and detergents combined with an excellent tensile and tear strength while its rapid set allows light foot traffic within 20 minutes ldquoOur product training seminar was highly successfulrdquo says Nieuwoudt ldquoIn particular the unique Plastimul 2K Reactive which has no equivalent in the local market attracted strong interestrdquo n

Applying bitumen instant waterproofing emulsion Plastimul 2K Reactive

August 2015 FM 7

ISSN 2071-9299 JUNE 2015 FM No 002

I N C O R P O R A T I N G

NEWWhatrsquos Find out at the

FM Expo and Conference

FULL DETAILS INSIDE

FM June Cover 2015indd 1

20150528 101429 AM

Magazine Bulletin Both DigitalSouth Africa R640 R640 R1 155 R640Africa US$175 US$90 US$240 US$90International US$190 US$90 US$255 US$90Please tick

12 +ISSUES

ANNUAL DIRECTORY

24+e-BULLETINS

Facilities Management incorporating Urban

Green File provides cutting-edge information

on the latest issues and procedures regarding

facilities management Our audience is the

facilities-management solution providers and

consultants such as mechanical engineers

electrical engineers architects interior designers

and owneroperators of properties and facilities

business people responsible for fi nancial decisions

about the operation maintenance and expansion

or development of facilities who are interested

in running a profi table and sustainable facility

and keen to learn about new business approaches

and technologies

Ready access to this kind of news is available

through the information platform hosted

by TETrade Events which includes printed

magazines fortnightly email bulletins

as well as an annual business directory Helping you manage better

Todayrsquos decision makers need to stay abreast of the latest industry trends and developments no matter where they are They need the right information at their fi ngertips to ensure the optimal and effi cient use of resources

Email your subscription request to phillipfmexpoorg or Fax to +27 11 781 6079

subsindd 2 20150706 122816 PM

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

Capitalising on the huge pent-up demand for quality retail

space from Nigeriarsquos emer-ging middle class ndash fuelled by a fast-growing aspirant population with consider-able buying power rapid urbanisation and improved infrastructure Grand Towers Property Fund is investing in retail and mixed-use develop-ments with multi-national anchors in state capitals or lsquosecond-tierrsquo cities in Africarsquos largest economyRegistered in Mauritius the Grand Towers Group developed the first Shoprite-anchored mall in Abuja and the Grand Towers Abuja Hotel which was commis-sioned in March 2013Says Peter Collins CEO of Grand Towers Property Fund ldquoWe are partnering with Shoprite ndash which has planned a massive rollout of 50-60 malls in Nigeria ndash and other multi-national tenants seeking access to this under-serviced market in the development of further malls in Africa ldquoThe next cities earmarked for the launch of Shoprite-anchored malls ndash comprising over 24 000m2 are in the state capitals of Minna in Niger State Port Harcourt

in the hub of the countryrsquos oil industry in Rivers State and Ekiti the capital of Ado-Ekiti state ldquoThese will be the first Shoprite stores in these cities In Minna the new 8244m2 mall will be centrally located in the centre of town in Port Harcourt a mall of 8100m2 is well positioned on the airport road while in Ekiti a mall comprising 7700m2 will be situated on the university road about 2000m from the centre of town The third largest contributor to GDP the Nigerian retail market is experiencing burgeoning growth steadily evolving from a large-scale informal sector toward formal spaces encour-aged by state government in an effort not only to provide better living conditions and quality of life for citizens but also to improve the standard of prod-ucts and diversify the economy Says Collins ldquoThis is under-pinned by a strong demand among a young and increas-ingly savvy urban population for high quality stress-free retail environments and a mod-ern vibrant shopping experi-ence which includes leading international brands This has prompted multi-national developers to seek land to develop malls anchored by South African retailers thereby creating nodes of development

in major metropolitan areasldquoPartnering with the best in African property professionals to deliver quality the fund offers a sound investment opportunity for those seek-ing exposure to the biggest retail explosion in decades in Africarsquos largest economy With some 180-million consumers in Nigeria expected to grow to 211-million by the year 2020 the demand from a growing middle class for qual-ity space is unprecedented ldquoGrand Towers has access to these land portions in high-demand locations ideal for multi-national tenants and provides a secure vehicle to achieve excellent risk-adjusted returns from this market achiev-ing liquidity in year three and with a five-year exit into a listing or directly to REITs (real estate investment trusts)ldquoInitially our primary focus is on West Africa and Nigeria specifically with sites already secured in Abuja Lagos Jos Kalaba and Kaduna which are in various stages of preparation for development flowing from Shopritersquos targeted list of stores in these states We will also diversify into properties in East and Sub-Saharan Africa with sites being identified in DRC (Democratic Republic of the Congo) Kenya and Ghanardquo says Collins n

NEWS amp PRODUCTS

August 2015 FM 4

Peter Collins CEO of Grand Towers Property Fund

Grand Towers focuses on Nigeria

Artistrsquos impression of Minna Mall the first Shoprite-anchored mall in Minna Nigeria

NEWS amp PRODUCTS

August 2015 FM 5

Smith Power Equipment (SPE) specialises in high-ticket cap-ital equipment that includes tractors quad

bikes generators forklifts golf utility vehicles and golf carts and according to SPE communications officer Robert Keir the importance of creative financial solutions and good service from the finance house in closing the deal is often underestimatedldquoI have seen the power of creative financial solutions from Merchant West time and again Today one has to accept that there is basic product parity in the market and the so-called extraneous factors like service and financial solutions that fit the customersrsquo needs are most often the factors that ultim-ately make or break the deal In this regard we owe Merchant West a significant debt of gratituderdquo says KeirMerchant Westrsquos director of Commercial Asset Finance Vic Viljoen says the companyrsquos main

Finance creativity and service proves key

competitive advantage is its abil-ity to give customers a person-alised service and to tailor the financial solution to their specific needs ldquoWhile we are one of the largest privately owned financial institutions in South Africa we are still small enough to provide our clients with solutions that take their own unique challenges into accountrdquo he says He adds that SPE and Merchant West have been particularly successful together in the agri-cultural market which repre-sents a dynamic landscape that demands operational and finan-cial innovation Merchant Westrsquos underlying success in this regard is that it provides finance options that are designed to meet the challenges farmers face with regards to input operations and revenue and it designs products with the flexibility that enables repayment linked to production cycles ldquoCrucially this allows customers to pay when they have the cashrdquo says Viljoen

ldquoUnderstanding this ethos is what sets Merchant West apart from our competitorsrdquoViljoen says that while Merchant Westrsquos macro business strategy makes the ultimate difference to customers it is reinforced by the companyrsquos willingness to make extremely competitive offerings in the detail of the deal ldquoFor example we offer operating rentals with no deposit and we are able to offer interest rates as low as Prime -3 on selected products We also offer lsquooff bal-ance sheetrsquo financing which has many advantages including no initial capital outlay improved cash flow by maintaining current working capital lease payments are fully tax deductible and VAT is paid monthlyrdquo he saysKeir says that while Merchant Westrsquos unique financial approach has made a palpable difference to SPE business the other side of the coin is their excellent cus-tomer service ldquoAll the financial wizardry would be to no avail

The Merchant West team (from left) Vic Viljoen ndash Director Commercial Asset Finance Wendy Wilson ndash Sales Support Tinus de Wet ndash New Business Acquisition Agriculture Chantel Humpel ndash Group Marketing and Client Retention Manager

if the customer didnrsquot get the personalised and caring service they deserve when investing large sums of money In this regard Merchant West is exemplaryrdquo he saysHenri Goosen long-time client of Merchant West concurs ldquoI have been a Kubota user for some time and apart from the great product I am faith-ful to the brand because of the excellent service I have received from Merchant West They make life much easier with their innovative and for-ward thinking finance ideasrdquo Goosen saysViljoen says that Merchant West has a holistic approach to service and that this objective is achieved through the collective expertise of their high-calibre teams ldquoIn short our philosophy can be summed up as anchored by integrity driven by imagination and inspired by our clientsrdquo he says n

NEWS amp PRODUCTS

August 2015 FM 6

South Africa is only the third country in the world to introduce Mapeirsquos innovative bitumen instant water-

proofing emulsion Plastimul 2K Reactive The product is another technology innovation from the international Mapei group world leader in the production of adhes-ives sealants and chemical prod-ucts for building ldquoThe remarkable new product offers completely seamless fast track application with rapid dryingrdquo says Mapei South Africarsquos Product Manager Paul Nieuwoudt ldquoIt can be over coated with conventional roof coatings and can be applied over existing torch-on membranes without any special primer Such is the confidence in the product that guarantees up to 10 years can be givenrdquo Plastimul 2K Reactive is a two-component emulsion that is applied by airless spray to give immediate waterproofing of struc-tures below ground such as the outside of foundations and retain-ing walls as well as virtually any horizontal and vertical surfaces that are not exposed to UV The blended components immediately begin setting to form a partial-ly-hardened membrane which is highly flexible waterproof and resistant to leaching The tough fully-cured membrane has a high elasticity and crack-bridging cap-

New waterproof emulsion hits SA

acity The product is suitable for all types of concrete and cellular concrete surface limestone pumice lightweight brick and breeze-block masonry render and screeds At a recent product training seminar held at the Mapei South Africa headquarters in Bartlett Johannesburg waterproofing applicators were extremely impressed with Plastimul 2K Reactive The two day seminar included theoretical and practical product training sessions as well as participative demonstrations of the Spanish Gama spray equipmentA call for help was received dur-ing the seminar to solve a long-standing problem with a concrete roof at a secondary school in Danville Park Durban Continual leakage was being experienced through the existing torch-on membrane which was not cop-ing on a roof cluttered with pipes vents and skylights The client wanted a fast track solution with minimal interfer-ence to scholars Plastimul 2K Reactive was the ideal solution and Mapei South Africa approved applicator Stonehaven Projects was appointed as the application contractor They completed the schoolrsquos roof refurbishment in a day applying the product at 3kgmsup2 to 480msup2 of roof and finishing with two coats of Mapei Aquaflex

Roof HR reflective paint to pro-tect the Plastimul 2K Reactive membrane from UV sunlightDuring the seminar Mapei South Africa also took the opportunity to conduct a refresher course on Purtop 400M the companyrsquos hybrid polyurethane waterproofing membrane as well as have presentations on the Mapelastic range of sealing products Stonehaven Projects had been awarded a contract to apply Purtop 400M in all anti-root applications on a landscap-ing project Purtop 400M is a two-component solvent-free product that is applied by spraying with a high pressure bi-mixer type pump to form a hybrid polyurethane membrane The membrane is suitable for applications such as the immediate on-site waterproof-ing of decks on bridges and viaducts It has extremely good resistance to alkalis dilute acids and detergents combined with an excellent tensile and tear strength while its rapid set allows light foot traffic within 20 minutes ldquoOur product training seminar was highly successfulrdquo says Nieuwoudt ldquoIn particular the unique Plastimul 2K Reactive which has no equivalent in the local market attracted strong interestrdquo n

Applying bitumen instant waterproofing emulsion Plastimul 2K Reactive

August 2015 FM 7

ISSN 2071-9299 JUNE 2015 FM No 002

I N C O R P O R A T I N G

NEWWhatrsquos Find out at the

FM Expo and Conference

FULL DETAILS INSIDE

FM June Cover 2015indd 1

20150528 101429 AM

Magazine Bulletin Both DigitalSouth Africa R640 R640 R1 155 R640Africa US$175 US$90 US$240 US$90International US$190 US$90 US$255 US$90Please tick

12 +ISSUES

ANNUAL DIRECTORY

24+e-BULLETINS

Facilities Management incorporating Urban

Green File provides cutting-edge information

on the latest issues and procedures regarding

facilities management Our audience is the

facilities-management solution providers and

consultants such as mechanical engineers

electrical engineers architects interior designers

and owneroperators of properties and facilities

business people responsible for fi nancial decisions

about the operation maintenance and expansion

or development of facilities who are interested

in running a profi table and sustainable facility

and keen to learn about new business approaches

and technologies

Ready access to this kind of news is available

through the information platform hosted

by TETrade Events which includes printed

magazines fortnightly email bulletins

as well as an annual business directory Helping you manage better

Todayrsquos decision makers need to stay abreast of the latest industry trends and developments no matter where they are They need the right information at their fi ngertips to ensure the optimal and effi cient use of resources

Email your subscription request to phillipfmexpoorg or Fax to +27 11 781 6079

subsindd 2 20150706 122816 PM

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

NEWS amp PRODUCTS

August 2015 FM 5

Smith Power Equipment (SPE) specialises in high-ticket cap-ital equipment that includes tractors quad

bikes generators forklifts golf utility vehicles and golf carts and according to SPE communications officer Robert Keir the importance of creative financial solutions and good service from the finance house in closing the deal is often underestimatedldquoI have seen the power of creative financial solutions from Merchant West time and again Today one has to accept that there is basic product parity in the market and the so-called extraneous factors like service and financial solutions that fit the customersrsquo needs are most often the factors that ultim-ately make or break the deal In this regard we owe Merchant West a significant debt of gratituderdquo says KeirMerchant Westrsquos director of Commercial Asset Finance Vic Viljoen says the companyrsquos main

Finance creativity and service proves key

competitive advantage is its abil-ity to give customers a person-alised service and to tailor the financial solution to their specific needs ldquoWhile we are one of the largest privately owned financial institutions in South Africa we are still small enough to provide our clients with solutions that take their own unique challenges into accountrdquo he says He adds that SPE and Merchant West have been particularly successful together in the agri-cultural market which repre-sents a dynamic landscape that demands operational and finan-cial innovation Merchant Westrsquos underlying success in this regard is that it provides finance options that are designed to meet the challenges farmers face with regards to input operations and revenue and it designs products with the flexibility that enables repayment linked to production cycles ldquoCrucially this allows customers to pay when they have the cashrdquo says Viljoen

ldquoUnderstanding this ethos is what sets Merchant West apart from our competitorsrdquoViljoen says that while Merchant Westrsquos macro business strategy makes the ultimate difference to customers it is reinforced by the companyrsquos willingness to make extremely competitive offerings in the detail of the deal ldquoFor example we offer operating rentals with no deposit and we are able to offer interest rates as low as Prime -3 on selected products We also offer lsquooff bal-ance sheetrsquo financing which has many advantages including no initial capital outlay improved cash flow by maintaining current working capital lease payments are fully tax deductible and VAT is paid monthlyrdquo he saysKeir says that while Merchant Westrsquos unique financial approach has made a palpable difference to SPE business the other side of the coin is their excellent cus-tomer service ldquoAll the financial wizardry would be to no avail

The Merchant West team (from left) Vic Viljoen ndash Director Commercial Asset Finance Wendy Wilson ndash Sales Support Tinus de Wet ndash New Business Acquisition Agriculture Chantel Humpel ndash Group Marketing and Client Retention Manager

if the customer didnrsquot get the personalised and caring service they deserve when investing large sums of money In this regard Merchant West is exemplaryrdquo he saysHenri Goosen long-time client of Merchant West concurs ldquoI have been a Kubota user for some time and apart from the great product I am faith-ful to the brand because of the excellent service I have received from Merchant West They make life much easier with their innovative and for-ward thinking finance ideasrdquo Goosen saysViljoen says that Merchant West has a holistic approach to service and that this objective is achieved through the collective expertise of their high-calibre teams ldquoIn short our philosophy can be summed up as anchored by integrity driven by imagination and inspired by our clientsrdquo he says n

NEWS amp PRODUCTS

August 2015 FM 6

South Africa is only the third country in the world to introduce Mapeirsquos innovative bitumen instant water-

proofing emulsion Plastimul 2K Reactive The product is another technology innovation from the international Mapei group world leader in the production of adhes-ives sealants and chemical prod-ucts for building ldquoThe remarkable new product offers completely seamless fast track application with rapid dryingrdquo says Mapei South Africarsquos Product Manager Paul Nieuwoudt ldquoIt can be over coated with conventional roof coatings and can be applied over existing torch-on membranes without any special primer Such is the confidence in the product that guarantees up to 10 years can be givenrdquo Plastimul 2K Reactive is a two-component emulsion that is applied by airless spray to give immediate waterproofing of struc-tures below ground such as the outside of foundations and retain-ing walls as well as virtually any horizontal and vertical surfaces that are not exposed to UV The blended components immediately begin setting to form a partial-ly-hardened membrane which is highly flexible waterproof and resistant to leaching The tough fully-cured membrane has a high elasticity and crack-bridging cap-

New waterproof emulsion hits SA

acity The product is suitable for all types of concrete and cellular concrete surface limestone pumice lightweight brick and breeze-block masonry render and screeds At a recent product training seminar held at the Mapei South Africa headquarters in Bartlett Johannesburg waterproofing applicators were extremely impressed with Plastimul 2K Reactive The two day seminar included theoretical and practical product training sessions as well as participative demonstrations of the Spanish Gama spray equipmentA call for help was received dur-ing the seminar to solve a long-standing problem with a concrete roof at a secondary school in Danville Park Durban Continual leakage was being experienced through the existing torch-on membrane which was not cop-ing on a roof cluttered with pipes vents and skylights The client wanted a fast track solution with minimal interfer-ence to scholars Plastimul 2K Reactive was the ideal solution and Mapei South Africa approved applicator Stonehaven Projects was appointed as the application contractor They completed the schoolrsquos roof refurbishment in a day applying the product at 3kgmsup2 to 480msup2 of roof and finishing with two coats of Mapei Aquaflex

Roof HR reflective paint to pro-tect the Plastimul 2K Reactive membrane from UV sunlightDuring the seminar Mapei South Africa also took the opportunity to conduct a refresher course on Purtop 400M the companyrsquos hybrid polyurethane waterproofing membrane as well as have presentations on the Mapelastic range of sealing products Stonehaven Projects had been awarded a contract to apply Purtop 400M in all anti-root applications on a landscap-ing project Purtop 400M is a two-component solvent-free product that is applied by spraying with a high pressure bi-mixer type pump to form a hybrid polyurethane membrane The membrane is suitable for applications such as the immediate on-site waterproof-ing of decks on bridges and viaducts It has extremely good resistance to alkalis dilute acids and detergents combined with an excellent tensile and tear strength while its rapid set allows light foot traffic within 20 minutes ldquoOur product training seminar was highly successfulrdquo says Nieuwoudt ldquoIn particular the unique Plastimul 2K Reactive which has no equivalent in the local market attracted strong interestrdquo n

Applying bitumen instant waterproofing emulsion Plastimul 2K Reactive

August 2015 FM 7

ISSN 2071-9299 JUNE 2015 FM No 002

I N C O R P O R A T I N G

NEWWhatrsquos Find out at the

FM Expo and Conference

FULL DETAILS INSIDE

FM June Cover 2015indd 1

20150528 101429 AM

Magazine Bulletin Both DigitalSouth Africa R640 R640 R1 155 R640Africa US$175 US$90 US$240 US$90International US$190 US$90 US$255 US$90Please tick

12 +ISSUES

ANNUAL DIRECTORY

24+e-BULLETINS

Facilities Management incorporating Urban

Green File provides cutting-edge information

on the latest issues and procedures regarding

facilities management Our audience is the

facilities-management solution providers and

consultants such as mechanical engineers

electrical engineers architects interior designers

and owneroperators of properties and facilities

business people responsible for fi nancial decisions

about the operation maintenance and expansion

or development of facilities who are interested

in running a profi table and sustainable facility

and keen to learn about new business approaches

and technologies

Ready access to this kind of news is available

through the information platform hosted

by TETrade Events which includes printed

magazines fortnightly email bulletins

as well as an annual business directory Helping you manage better

Todayrsquos decision makers need to stay abreast of the latest industry trends and developments no matter where they are They need the right information at their fi ngertips to ensure the optimal and effi cient use of resources

Email your subscription request to phillipfmexpoorg or Fax to +27 11 781 6079

subsindd 2 20150706 122816 PM

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

NEWS amp PRODUCTS

August 2015 FM 6

South Africa is only the third country in the world to introduce Mapeirsquos innovative bitumen instant water-

proofing emulsion Plastimul 2K Reactive The product is another technology innovation from the international Mapei group world leader in the production of adhes-ives sealants and chemical prod-ucts for building ldquoThe remarkable new product offers completely seamless fast track application with rapid dryingrdquo says Mapei South Africarsquos Product Manager Paul Nieuwoudt ldquoIt can be over coated with conventional roof coatings and can be applied over existing torch-on membranes without any special primer Such is the confidence in the product that guarantees up to 10 years can be givenrdquo Plastimul 2K Reactive is a two-component emulsion that is applied by airless spray to give immediate waterproofing of struc-tures below ground such as the outside of foundations and retain-ing walls as well as virtually any horizontal and vertical surfaces that are not exposed to UV The blended components immediately begin setting to form a partial-ly-hardened membrane which is highly flexible waterproof and resistant to leaching The tough fully-cured membrane has a high elasticity and crack-bridging cap-

New waterproof emulsion hits SA

acity The product is suitable for all types of concrete and cellular concrete surface limestone pumice lightweight brick and breeze-block masonry render and screeds At a recent product training seminar held at the Mapei South Africa headquarters in Bartlett Johannesburg waterproofing applicators were extremely impressed with Plastimul 2K Reactive The two day seminar included theoretical and practical product training sessions as well as participative demonstrations of the Spanish Gama spray equipmentA call for help was received dur-ing the seminar to solve a long-standing problem with a concrete roof at a secondary school in Danville Park Durban Continual leakage was being experienced through the existing torch-on membrane which was not cop-ing on a roof cluttered with pipes vents and skylights The client wanted a fast track solution with minimal interfer-ence to scholars Plastimul 2K Reactive was the ideal solution and Mapei South Africa approved applicator Stonehaven Projects was appointed as the application contractor They completed the schoolrsquos roof refurbishment in a day applying the product at 3kgmsup2 to 480msup2 of roof and finishing with two coats of Mapei Aquaflex

Roof HR reflective paint to pro-tect the Plastimul 2K Reactive membrane from UV sunlightDuring the seminar Mapei South Africa also took the opportunity to conduct a refresher course on Purtop 400M the companyrsquos hybrid polyurethane waterproofing membrane as well as have presentations on the Mapelastic range of sealing products Stonehaven Projects had been awarded a contract to apply Purtop 400M in all anti-root applications on a landscap-ing project Purtop 400M is a two-component solvent-free product that is applied by spraying with a high pressure bi-mixer type pump to form a hybrid polyurethane membrane The membrane is suitable for applications such as the immediate on-site waterproof-ing of decks on bridges and viaducts It has extremely good resistance to alkalis dilute acids and detergents combined with an excellent tensile and tear strength while its rapid set allows light foot traffic within 20 minutes ldquoOur product training seminar was highly successfulrdquo says Nieuwoudt ldquoIn particular the unique Plastimul 2K Reactive which has no equivalent in the local market attracted strong interestrdquo n

Applying bitumen instant waterproofing emulsion Plastimul 2K Reactive

August 2015 FM 7

ISSN 2071-9299 JUNE 2015 FM No 002

I N C O R P O R A T I N G

NEWWhatrsquos Find out at the

FM Expo and Conference

FULL DETAILS INSIDE

FM June Cover 2015indd 1

20150528 101429 AM

Magazine Bulletin Both DigitalSouth Africa R640 R640 R1 155 R640Africa US$175 US$90 US$240 US$90International US$190 US$90 US$255 US$90Please tick

12 +ISSUES

ANNUAL DIRECTORY

24+e-BULLETINS

Facilities Management incorporating Urban

Green File provides cutting-edge information

on the latest issues and procedures regarding

facilities management Our audience is the

facilities-management solution providers and

consultants such as mechanical engineers

electrical engineers architects interior designers

and owneroperators of properties and facilities

business people responsible for fi nancial decisions

about the operation maintenance and expansion

or development of facilities who are interested

in running a profi table and sustainable facility

and keen to learn about new business approaches

and technologies

Ready access to this kind of news is available

through the information platform hosted

by TETrade Events which includes printed

magazines fortnightly email bulletins

as well as an annual business directory Helping you manage better

Todayrsquos decision makers need to stay abreast of the latest industry trends and developments no matter where they are They need the right information at their fi ngertips to ensure the optimal and effi cient use of resources

Email your subscription request to phillipfmexpoorg or Fax to +27 11 781 6079

subsindd 2 20150706 122816 PM

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

This vehicle weighsover 453 580 kgrsquoscarries up to 400 tonnestravels at top speedof 50 kmp hour

You need heavyweight expertise when it comes to choosing the best tyre solution

Bridgestone South AfricaVisit our website wwwbridgestonecoza

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MX

5176

88

MX_517688 OTR A4 adindd 1 20131115 1202 PM

Total Tyre Management is what you get from BridgestoneEverything you need to ensure you minimise your cost per hour and ensure hassle-free off the road tyre maintenance

for your heavyweight vehicles thatrsquos total tyre management

MX_517688 OTR A4 lo respdf 1 20141106 807 AM

August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 7

ISSN 2071-9299 JUNE 2015 FM No 002

I N C O R P O R A T I N G

NEWWhatrsquos Find out at the

FM Expo and Conference

FULL DETAILS INSIDE

FM June Cover 2015indd 1

20150528 101429 AM

Magazine Bulletin Both DigitalSouth Africa R640 R640 R1 155 R640Africa US$175 US$90 US$240 US$90International US$190 US$90 US$255 US$90Please tick

12 +ISSUES

ANNUAL DIRECTORY

24+e-BULLETINS

Facilities Management incorporating Urban

Green File provides cutting-edge information

on the latest issues and procedures regarding

facilities management Our audience is the

facilities-management solution providers and

consultants such as mechanical engineers

electrical engineers architects interior designers

and owneroperators of properties and facilities

business people responsible for fi nancial decisions

about the operation maintenance and expansion

or development of facilities who are interested

in running a profi table and sustainable facility

and keen to learn about new business approaches

and technologies

Ready access to this kind of news is available

through the information platform hosted

by TETrade Events which includes printed

magazines fortnightly email bulletins

as well as an annual business directory Helping you manage better

Todayrsquos decision makers need to stay abreast of the latest industry trends and developments no matter where they are They need the right information at their fi ngertips to ensure the optimal and effi cient use of resources

Email your subscription request to phillipfmexpoorg or Fax to +27 11 781 6079

subsindd 2 20150706 122816 PM

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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You need heavyweight expertise when it comes to choosing the best tyre solution

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 8

NEWS amp PRODUCTS

accurate post occupancy evalua-tion to be easily undertakenCO2 temperature and relative humidity readings are continu-ously displayed on an integral LCD screen while a red amber and green lsquotraffic lightrsquo display gives a constant indication of indoor air quality A manual over-ride capability is also built into the room controller allowing staff to temporarily open or close windows louvres or other ventila-tion devices NVLogiQrsquos versatile and power-ful control structure has been designed to enable it to be used in a range natural ventilation strat-egies including cross ventilation and single sided ventilation as well as managing passive ventila-tion and night purging n

Schneider Electric a global specialist in energy management has introduced its new Premset archi-

tecture now up to 175 kV to southern African utilities looking

Premset architecture now available

Call SE Controls (031) 466 1857 or Johannesburg 082 451 7001

Maintaining pre-cise control over indoor air quality temperature and energy consump-

tion are key considerations for buildings using natural ventilation (NV) systems and SE Controlsrsquo new compact NVLogiQ room con-troller provides an innovative solu-tion to meet these requirementsUsing new control and perform-ance algorithms it not only pro-vides advanced monitoring and control of NV systems in individual rooms or zones but also com-bines integrated data logging for detailed building performance and environment analysis offlineThe controller constantly monitors indoor air quality temperature and humidity and via separate

PSUrsquos (power supply units) and actuators automatically man-ages the operation of windows louvres and vents within a buildingrsquos natural ventilation (NV) system as well as controlling the heatingCapable of being used as a stand-alone controller or as a networked solution throughout a building it is perfectly suited to classrooms offices and other NV applications that demand a stimulating and comfortable environmentIn addition NVLogiQrsquos integral data logging capability presents a range of opportunities for consultants contractors and facilities mangers to not only verify a buildingrsquos NV design and performance but to also enable

to improve availability and safety while still remaining flexible and modular According to Canninah Mapena director of the energy division at Schneider Electric South Africa the compact modular vacuum

switchgear a next generation of medium voltage (MV) switchgear is a new way to design install and operate MV networks ldquoWith three-in-one breaking-dis-connecting-earthing functions it also features smart-grid functionality and a distributed architecture for easy installation operation and scalability It is so compact it fits in any environ-mentrdquo she says Mapena adds that with its shielded solid insulation (2SIS) the risk of internal arc is reduced She also highlights that the intelligent electronic devices used in the Premset system have been designed to optimise sub-station performance ldquoBased on standard communica-tions protocol they have a plug-and-play scanning system for

easy configurationrdquo she says Because it has been designed for the smart grid the Premset switchgear enables greater efficiency through advanced monitoring and control It helps ensure peak network perform-ance in several ways including feeder automation with built-in communication and local intel-ligence load management with integrated smart metering assets management with the advanced monitoring of switch-gear and the use of standard communication protocols ldquoPremsetrsquos smart grid embed-ded features are improving the management of todayrsquos networks and are anticipating the future more severe requirements of grid-management regulationsrdquo says Mapena n

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 9

NEWS amp PRODUCTS

Pinnacle Security Solutions

For more information contact Tim Timmins timtpinnseccoza or 011-041 4300

Use our operating lease model No budget to purchase

Affordable Security Solutions

There has been a longstanding tradition in the electronic security industry to want to own the technology that is deployed Changes in both the economy and technology in recent years however are putting pressure on this tradition

Introducing PinnSec Rentalsoff balance sheet ndash 100 tax deductible expense

Keeping with the latest technology at an affordable rate Terms as long as

60 monthsShort term bridging finance for rental projects

Highlighting potential of BIM in built environment

In a bid to support profession-als in the built environment sector the Royal Institution of Chartered Surveyors (RICS) has released three

new research reports focused on Building Information Modelling (BIM) BIM has largely become a symbol in some quarters of how technology is changing and the profound impact this will have on how the sector develops into the future Says TC Chetty RICS Country Manager for South Africa ldquoThe new research papers aim to share insights and experiences from various stages of the real estate life-cycle and examine various aspects of how and where BIM technologies are employed to improve project coordination BIM was originally developed by the architecture engineering and construction sectors but as these research papers illustrate it also has its uses in other areas and

sectors where it can influence project costs and facilitate better information flowrdquo Says Alan Muse RICS Global Director of Built Environment Professional Groups ldquoThese new reports look at the development and effects of BIM across valuation and construction They emphasise that a collaborative tool requires collaborative implementation in order to gain the full benefits of improved technology and stan-dardsrdquoThe three BIM reports include Collaborative Building Information Modelling (BIM) Insights from Behavioural Economics and Incentive Theory (April 2015)This report outlines the findings from a research project that explores the potential and pitfalls of collaboration on construction pro-jects and matches these with an analysis of BIM The work investi-gates how BIM can improve infor-mation flows and enable collabora-

tive working practices particularly among suppliers in the lower tiers of the construction supply chain Utilisation of BIM in Construction Cost and Project Management Practice North America China amp the UK (June 2015)This report examines how BIM is used in the North American Chinese and the United Kingdom (UK) construction markets and the opportunities and challen-ges faced by professionals in its development Building Information Modelling and the Value Dimension (June 2015)This report investigates the poten-tial for property professionals to use BIM data Workshops were held with property professionals in Sydney and London along with a global online survey to identify the data types and needs of property professionals which were then mapped out across the property lifecycleSays Chetty ldquoAs the built environ-

ment sector begins to see the value of BIM and as it is adopted internationally the case for international standards becomes clearer International Construction Measurement Standards (ICMS) can support BIM standards and help provide a common direction to how BIM develops in different countries RICS is currently working in a coalition of global organisa-tions to create such overarching international standards that will harmonise cost classification and measurement definitions in the con-structions sector This will enhance comparability consistency and benchmarking of capital projects around the worldrdquo n

Alan Muse RICS global director of Built Environment Professional Groups

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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You need heavyweight expertise when it comes to choosing the best tyre solution

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 10

NEWS amp PRODUCTS

Enhance security with P2000 security management

It is imperative for organisations to keep employees safe and productive while reducing costs and complying with mandates and regulations Businesses

invest in multiple technology solu-tions that work in isolation and more than often there is no intelligent plat-form that allows these companies to maximise their security investment Furthermore it is necessary to inte-grate disparate security solutions in order to achieve enhanced function-ality Purchasing more card readers or access control technology wonrsquot necessarily bolster security In fact without the right integration platform your existing disparate devices and systems could actually be restricting movement wasting money and limiting your growth potential and productivityJohnson Controls is perpetually intro-ducing new features and functionality into its P2000 security management system an innovative integration platform thatrsquos adaptable to small and large organisations Installed in thousands of facilities around the globe itrsquos helping to lower operational costs and create more comfortable safer and sustainable business environments The versatility of P2000 supports a companyrsquos business growth provid-ing more intelligence and enhanced functionality to the overall security of a business For example it offersbull Integrating badging systems with

your HR database streamlines

operations and reduces human error while creating an audit trail

bull Combining live video intercom and open door functionality on one workstation saves staff time

bull Wireless lock integration reduces installation costs and creates a more secure facility

bull Intrusion panel integration pro-tects your investment in existing technology and minimises cap-ital investment

The P2000 offers the control of

an integrated future-ready tech-nology platform It will work with virtually any security and building system technology or equipment currently installed as well as with new technologies to come includingbull Digital Video Recorder (DVR)

Integration with Approved DVR Systems ndash Enables operators to manage recording and camera functions from a single P2000 workstation

bull Intelligent IP Door Lock Integration ndash Streamlines the

installation process reduces costs and enables real-time communica-tion in locations where it would be difficult to install a wired lock

bull IP Intercom Integration ndash Seamlessly combines live video intercom request and open door functionality on one P2000 work-station

bull Intrusion Panel Integration ndash Enables extended control and auditing of more doors throughout a facility

bull Elevator High Level Interface ndash Enables access control integration with elevator system n

The Robinson Shutter an aluminium side roll up door has recently been intro-duced by Serco for local dry freight customers

Unlike barn doors which require an unobstructed swing clearance to open and close the lsquoroll up doorrsquo can be easily accessed from the side which offers an improved access to load vehicles The shutters bail up above the door aperture eliminating the need for internal roof mounted rails required by traditional lsquoroll overrsquo doors which are sometimes used

The slim aluminium extruded profile makes the Robinson Shutter a lightweight rat-tle-free option which is simple to use and available with a variety of durable locking options The door is easy to operate offering customers improved access to the load Bakers SA Ltd have opted for the side mounted roll up doors on seven new vehicle bodies recently manufactured by Serco n

Serco offers side roll-up door for trucks

One of the new side loading vehicles manufactured for Bakers SA

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 12

FM MANAGEMENT

ldquoMY 590KM LONG FM CHALLENGErdquo

Arthur Coy has been praised for his vision support and leadership As one of the early FM pioneers he showed he has what it takes to make this a brilliant highly effective industry As testament to his abilities the N4 Maputo Corridor is a terrific legacy Terry Owen meets this remarkable man

I remember quite some time back there was a movie called ldquoMy Brilliant Careerrdquo with Australian actress Judy Davis It was indeed a brilliant movie and has stayed with me throughout the decadesThe movie came to mind when interviewing

Arthur Coy who was one of the earliest practitioners of facilities management in South Africa Although he would never say it being an astute humble man lsquoinnovativersquo is the first impression I got ndash and my gut feels are hardly ever wrong

Arthur is well known in business circles as a successful leader and strategist He has been managing people projects and businesses since 1975 His skills in the construction and civil engineering are legendary He has also served on the Chartered Institute of Building the SA Federation of Civil Engineering Contractors the Building Industries Federation and as a member of the Institute of Directors He has also served as Chairman of the Johannesburg Country Club

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

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You need heavyweight expertise when it comes to choosing the best tyre solution

Bridgestone South AfricaVisit our website wwwbridgestonecoza

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for your heavyweight vehicles thatrsquos total tyre management

MX_517688 OTR A4 lo respdf 1 20141106 807 AM

August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 13

ldquoFM really is about managing

a whole lot of sub-contractors

and itrsquos the management

process of all that so itrsquos

not rocket science but you

also have to have a working

knowledge about everything

that makes a building

perform optimally

He started his construction career with Murray and Stewart as it was known some decades back and then with Murray and Roberts

His foray into FM began with a period at Drake and Scull one of the biggest out-sourcing FM companies in Africa What an excellent introduction to the industry

ldquoThere wasnrsquot really much FM in South Africa at that timerdquo says Coy ldquoPeople really didnrsquot know what it meant or what it entailed We explained that basically it was allowing companies to focus on their core business while we did everything else It was quite a new kind of concept and didnrsquot exactly hit the ground running Many thought that FM was interfering with the business when we were doing the exact oppositerdquo

Eventually though the concept grained traction and as more companies saw the

amazing benefits that FM brought to the benefits more and more bought into it He says that he went to the US a couple of times to take in what was happening with FM there

ldquoOutsourcing was an idea that originally emanated from there ndash believe me every-thing that they could possibly have out-sourced they did But FM for me was truly thrilling Irsquod spent my life in the construction industry so the whole idea of looking after buildings wasnrsquot strange to me at all

ldquoFM really is about managing a whole lot of sub-contractors and itrsquos the management process of all that so itrsquos not rocket science but you also have to have a working know-ledge about everything that makes a building perform optimallyrdquo

His biggest and best (to me) project and one that really gripped my imagination was managing the N4 toll road from Pretoria to Maputo ndash something that he calls ldquomy 590km long FM challengerdquo Personally Irsquod never heard of anything like it I mean isnrsquot FM about buildings and such Yes indeed but a road

ldquoItrsquos the management of a facility and that could be anythingrdquo laughs Coy when he looks at the astonished look on my face ldquoThe N4 is a facility for cars to travel a long stretch between destinations It has to be managed like any other facilityrdquo

Of course What an idiot I am to think otherwise and I wonder how many others are also ignorant of this fact Ah well you neednrsquot be anymore FM in a different guise Needless to say I am enthralled

ldquoI was approached the French-based Bouygues Construction company (owned by Martin Bouygues) the second biggest con-struction company in the world They knew I had been in construction and was now in FM The company was awarded the contract from SANRAL to build and manage the N4 and they thought that I had the necessary skills to help them

ldquoI got involved very early on in the con-struction phase of the project while they were building the road and the toll plazas and after that was done I managed the tol-ling aspectrdquo

Coy was CEO of Trans African Concessions (TRAC) the company involved in handling the project His tenure came to an end at the end of September 2013 and the board had this to say

ldquoThis is the end of an era for TRAC and MCLI (Maputo Corridor Logistics Initiative) which has worked very close with Arthur since its inception in October 2003 His vision support and leadership has been

Arthur Coy ndash FM legend

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

This vehicle weighsover 453 580 kgrsquoscarries up to 400 tonnestravels at top speedof 50 kmp hour

You need heavyweight expertise when it comes to choosing the best tyre solution

Bridgestone South AfricaVisit our website wwwbridgestonecoza

DWFC

OLL

MX

5176

88

MX_517688 OTR A4 adindd 1 20131115 1202 PM

Total Tyre Management is what you get from BridgestoneEverything you need to ensure you minimise your cost per hour and ensure hassle-free off the road tyre maintenance

for your heavyweight vehicles thatrsquos total tyre management

MX_517688 OTR A4 lo respdf 1 20141106 807 AM

August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 14

immensely beneficial to the Maputo Corridor and has brought significant benefits to the region while giving the toll route considerable profile We will sorely miss this direct inter-action with him

ldquoArthur helped shape TRAC the N4 toll route and its people in both South Africa and Mozambique into an effective and strong unit For many years Arthur has given excellent service to the company its road users external stakeholders the com-munity SANRAL and ANE (Mozambique Roads Agency) He leaves a company which operates on a sound footing takes care of the community in which it co-exists with a healthy future aheadrdquo says Board Chairman Jurie Swart

Coy has this to say ldquoIrsquove always enjoyed challenges and new innovations and I am looking to impart my experience and know-ledge in an advisory capacity to small and developing businessesrdquo

He has been doing just that ever sinceI ask him if he has seen major shifts

within the FM industryldquoOh most definitelyrdquo he says ldquoItrsquos

become very sophisticated with building management systems and other FM-specific technology In the old days we used to scribble things on pieces of paper or on the back of cigarette boxes

ldquoI have also been keeping track of the boardroom involvement with FM ndash itrsquos some-thing that is particularly big in Europe and the US The whole idea of lifecycle planning which is what it basically is and understand-ing the core business ndash those concepts are still quite challenging but for me just getting through to the senior management and board members of what FM is all about is still paramount for me

ldquoItrsquos somewhat easier these days than it was in the past because therersquos less of a lsquomysteryrsquo around FM ldquoTherersquos still a bit of hesitation in adopting it or fully buying the whole package so breaking that barrier is a little easier but I still think that there are barriers

ldquoFull buy-in from the top echelons will def-initely happen in time but itrsquos a slow creep The biggest thing in the US is outsourcing because it makes the most sense In certain areas here there is still somewhat of a bit of negative attitude A lot of FM here is still han-dled in-house People think itrsquos cheaper and more effective plus theyrsquoll have more control by doing it this way They need to take a look at the success stories and theyrsquoll soon change their minds

ldquoIf Irsquom a production manager in a factory say my key focus is on production naturally

and keeping the building watertight and the floor clean is very much secondary whereas outsourced FM would have a plan in place to continuously monitor building mainten-ance Also being an outsourced company you have to meet your KPIs or yoursquore gone Thatrsquos a very important factor to have your finger on the pulse at all times I would have thought that once management realised this they would jump at the chance to have a dedicated FM team looking after their prop-erty Also once they realise the savings that can be effected by such a team they would leap at the opportunityrdquo

He says that in his experience therersquos generally 20-30 efficiencies that can be effected As an advisor the company con-cerned saved a client R400 000 on electricity by tackling very basic issues

ldquoNews like this is starting to filter through the wires so Irsquom sure that FM will become a lot bigger in South Africa I personally feel therersquos not enough FM leadership in terms of selling the brand and taking it forward You have to have the right people in the right boxes to change it Personality is the most important key factor in this ndash and the type of personality that is needed is in short supply In any event however long it takes therersquos no doubt therersquos no stopping the growth of FM Worldwide itrsquos proved to be one of the biggest growth industries ndash and there must be a reason for thisrdquo

Indeed If the extremely positive com-ments from exhibitors at the recent FM Expo are anything to go by FM is most definitely here to stay

And as far as Coy is concerned his crowning glory the N4 Maputo corridor remains a proud legacy at what effective FM can really achieveA brilliant career Yoursquod better believe it n

Irsquove always enjoyed challeng-

es and new innovations and

I am looking to impart my

experience and knowledge in

an advisory capacity to small

and developing businesses

ldquo

Arthur stands proudly next to the N4 motorway

FM MANAGEMENT

August 2015 FM 15

This vehicle weighsover 453 580 kgrsquoscarries up to 400 tonnestravels at top speedof 50 kmp hour

You need heavyweight expertise when it comes to choosing the best tyre solution

Bridgestone South AfricaVisit our website wwwbridgestonecoza

DWFC

OLL

MX

5176

88

MX_517688 OTR A4 adindd 1 20131115 1202 PM

Total Tyre Management is what you get from BridgestoneEverything you need to ensure you minimise your cost per hour and ensure hassle-free off the road tyre maintenance

for your heavyweight vehicles thatrsquos total tyre management

MX_517688 OTR A4 lo respdf 1 20141106 807 AM

August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 15

This vehicle weighsover 453 580 kgrsquoscarries up to 400 tonnestravels at top speedof 50 kmp hour

You need heavyweight expertise when it comes to choosing the best tyre solution

Bridgestone South AfricaVisit our website wwwbridgestonecoza

DWFC

OLL

MX

5176

88

MX_517688 OTR A4 adindd 1 20131115 1202 PM

Total Tyre Management is what you get from BridgestoneEverything you need to ensure you minimise your cost per hour and ensure hassle-free off the road tyre maintenance

for your heavyweight vehicles thatrsquos total tyre management

MX_517688 OTR A4 lo respdf 1 20141106 807 AM

August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 16

OPS MANAGEMENT

FM MAN HAS FINGER ON COCA-COLArsquoS PULSEYoursquove got to have your wits about you when yoursquore managing the property of one of the worldrsquos most iconic brands That indeed is what Darryl van Vuuren has He has the FM role down to a fine art which is quite a feat considering the size and complexity of his portfolio Terry Owen reports on the man and his mission

Whatrsquos it like to work for one of the worldrsquos most iconic brandsldquoStunningrdquo says Darryl van Vuuren Coca-Cola

South Africa Facilities and Administration Manager ldquoIt is the most vibrant company Irsquove encounteredrdquo

Recent SAMFA-joiner Van Vuuren has been with the company for 28 years so he should know From the sounds of it too hersquos never really wanted to be anywhere else

He is a qualified marine engineer by trade and took his skills to various places including the naval dockyard in Durban

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 17

When he says hersquos a technical guy yoursquod better believe it Hersquos a thorough nuts-and-bolts man and what better grounding than this for FM Ops

But first he spent a lot of time in manu-facturing and engineering within Coca-Cola He joined the Production Impact Teams (PIT) run out of head office in Atlanta US and travelled the world spending three months at a time assessing Coca-Cola plants (efficiencies capabilities health safety and production) After this he came back to Africa taking care of plants throughout the continent

ldquoAbout two years ago management in South Africa were looking for someone

to take charge of the facilities at head office in Johannesburg and I was ready for the challenge Therersquos two parts to the job ndash some strategic and Ops which was very much what I had been doing with the plants When yoursquore on the ground in this environment Basics comes first Itrsquos no good focusing on strategy if your basics are falling apart You have to build from the bottom up which was the grounding that I acquired while at the plants Once every-thing in ops is in place you can start to focus on strategic and have a good base to make decisons onrdquo

As far as buy-in from management goes he says that Atlanta is very people-focused

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 18

and this is one pillar the company has con-tinued to build on and one of the reasons why the company has been so successful

Aside from Atlanta there are various business units throughout the world

ldquoWe report to Turkey as a grouprdquo says Van Vuuren ldquoand the group reports to Atlanta Africa is split into two areas ndash North and South Africa of which we form a cru-cial node As a technical person though I find myself in virtually all African countries dealing with plant issues throughout the continentrdquo

He says that he was also part of the technical team that did the design and greening of the Heidelberg plant (see Valpreacute story in the July issue of FM) which has a big solar element as part of the all-inclusive sustainability feature of the plant

ldquoI have a big portfolio here Apart from the normal FM functions I manage all the AV presentations and we have an abun-dance of meetings functions and video conferencing Obviously I try and ensure that these go off without a hitch

ldquoAside from that there are all the building maintenance issues including the base-ment and water pumps plumbing flooring HVAC and lighting On the soft services side therersquos the switchboard and reception canteen company vehicles mailing room and landscaping I have a co-ordinator who assists me We also have a new mainten-ance system which is based on Atlantarsquos 360 facility management system which I am in the process of getting up and run-ning Itrsquos a web-based system and features asset management as its key focusing on monthly check sheets based on routine checks and maintenance checks among other pointers It truly is an amazing sys-tem and I can see why itrsquos been so readily adopted by Atlanta

ldquoIt will provide facts on costings and what areas need to be focused on to ensure higher productivity efficiency and cost savingsrdquo

There are three buildings on one site in Gauteng which he manages and he also ldquolooks afterrdquo the external maintenance of the Frigo Glass building in Aeroton Johannesburg

What is a normal day likeldquoI start round about 630am go through

all my e-mails paperwork and peer requests After that I start on my walk-abouts around the building to ensure every-thing is operating as it should We do a lot of meeting set-ups which are done accord-ing to what the particular needs are

ldquoWe outsource everything ndash the can-

teen is outsourced to TSAfrika Catering Solutions the cleaning to Bidvest Prestige the mailing room to DHL ndash we have a per-son from DHL continuously on site as we do a lot of shipping ndash and the switchboard to Smollans We have found outsourcing to be the perfect answer for us There are SLAs in place for each service provider and there have never been any problems meet-ing requirementsrdquo

He says that he feels that FM is a very comfortable fit for him

ldquoThe challenge with FM is that it covers everything It is a multi-disciplined field and you have to have a working knowledge of many aspects to building maintenance and sustainability Itrsquos probably for this reason (and this is often cited) that no-one sud-denly wakes up one morning and decides to make FM a chosen career path People including myself normally arrive at FM at a certain time after pursuing their career and they can chose to follow it and see it as a natural progression which is exactly what I did and am very grateful that I didrdquo

He says there are some 270 people housed in the head office and there is a mix of many nationalities and personalities

ldquoYou have to be able to adapt to deal-ing with many different types of personas and this can be a big challenge and very daunting for many people This is one of the toughest lsquofindsrsquo for FMs ndash having the right type of mindset that can deal with this I know there are not busloads of this kind of person out there and thatrsquos why it makes it difficult to find really good FM people

ldquoDealing with this scenario takes a lot of negotiation and being able to service those needs The hardest thing with FM is finding the right kind of personality that can deal at different levels with different personalities and handling different functions and disci-plines Some people are sensitive to certain things and if that is not managed correctly it can become a real problem Thatrsquos why I donrsquot sit in the office and wait for e-mails to arrive citing issues I walk the building I have a lot of interaction during this activity which is a vital part of my day This way I not only can see first-hand if anything is amiss but it also takes the wind out of the sails of a problem before it gets fully blown So if Irsquom in my office for roughly an hour a day thatrsquos a lotrdquo

He says the most important function for him or any FM is to have your finger on the pulse at all times It is vital when you are managing outsourced vendors too

ldquoHVAC and plumbing when outsourced is a very engaging activity and if you donrsquot

know what yoursquore doing you could end up with a host of problems The vendors may tell you that you need a new air-conditioner when you only need a part replaced and if yoursquore none the wiser that could quickly become an explosive issue

ldquoWhen we look for outsourced teams we really test the market getting as much history and information on the vendor con-cerned We need references and records and you normally get a good gut feel when you meet the right people They will show you SLAs and maintenance sheets for other clients so our process is pretty thorough

ldquoThis is one of the toughest

lsquofindsrsquo for FMs ndash having the

right type of mindset that can

deal with this I know there

are not busloads of this kind

of person out there and thatrsquos

why it makes it difficult to find

really good FM people

OPS MANAGEMENT

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 19

Some other companies that I have heard of are less investigative and get involved with fly-by-nights with disastrous results

ldquoFM means being on the ground and I always tell people to be aware of the detail Itrsquos those loose strings that you have not noticed or forgotten about that can trip you up Like when maintenance has been done has the area been cleaned up afterwards It sounds silly but actually it happens a lot Check check check all the timerdquo

Van Vuuren reports to the Financial Director He runs his own Repair and Maintenance (RampM) budget which is part of a larger pool

ldquoThe company naturally is on the look-out for savings I started a detailed budget which was never used here before and I go through every line of spend with a fine tooth comb It has to be a realistic budget though and thatrsquos something I always strive forrdquo

I ask him if he would recommend FM as a career

Without missing a beat he responds ldquoAbsolutely This is what SAFMA is promo-ting right now and Irsquom behind that all the way It is a brilliant career If you realise how many assets and just how much money is involved you realise how important FM actually is and this could be a point of departure in promoting the discipline

ldquoThe FM person provides an essential service to the greater business You need people that can work independently and not keep running to management for advice So letting the company concentrate on its core business is what itrsquos all about They are not into property management ndash thatrsquos the FM job Is the building performing the way it should Are there clean ablutions are the associates happy are the buildings safe The canteen is also a big issue with so many different tastes it has to be managed wellrdquo

He says that adding value to the prop-erty is an important part of the FM role

ldquoHandling water issues properly is a must as well as energy usage and recyc-ling has to be managed on a continuous and effective basis I have to manage this particular building very carefully indeed Itrsquos too old to retrofit and it would cost far too much So for instance the chillers are old and must be handled carefully Irsquove put the chillers onto the 360 maintenance system and have linked them all together so if one goes down the rest keep running

ldquoThe lifts are a struggle They are also old and need to be maintained thoroughly Itrsquos a challenge sure but a very good

training for anyone As far as energy is concerned there are three generators that kick in with power outages and alert me by SMS There are also flood sensors in the basement and in the case of flooding the sensors also alert me via SMS Temperature control is also necessary in the server room and if there are any malfunctions I will be alerted by SMS With everything live on my phone manage-ment of the building becomes a lot easierrdquo

As far as health and safety is concerned he has instituted programmes that are working well He says the company conforms to all OSH safety standards as well as Coca-Cola Atlanta safety standards which in certain areas are stricter than the OSH markers

Van Vuuren says that he would definitely recom-mend outsourcing the FM function

ldquoIt gives you as the in-house control person a platform to work within that team You would be under an enormous amount of pressure otherwiserdquo

He has everything planned so well it slots together perfectly like any jigsaw puzzle does

ldquoItrsquos not rocket sciencerdquo he says although it may seem as such to many

In any event whatever it is he definitely has lift-off And Houston (sorry I mean Atlanta) we most definitely do not have a problem n

Darryl van Vuuren Coca-Cola South Africa Facilities and Administration Manager

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

WOMEN IN FM

WOMEN IN FM

Whorsquos who in the FM industry in South Africa Itrsquos time that we got to learn who our peers are and what makes them tickWersquore starting off with ldquoWomen in FMrdquo which makes for great reading highlighting a few of the movers and shakers in FMWersquoll be looking at other sector groups in the future ndash and yoursquoll come to know what a diverse and fascinating range of people makes up this exciting industry wersquore in

August 2015 FM 20

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

Tell me a little about yourself a brief overviewhellipwhere you come from etcI am from a humble small town (Ladysmith) in Kwa-Zulu Natal I

came up to Pretoria to study and ended up staying here long after my studies I am mar-ried with 2 kids (son- Tristan and daughter ndash Tatum) I like Pretoria because to a large extent it reminds me of the small town that I grew up in hellip the quieter moments that one can enjoy and some lifelong relationships that are nur-tured People also still tend to take time to get to know you

What are your qualificationsI have recently completed my MBA (Management amp Entrepreneurship) from University of Plymouth

What is your job titleCEO Tsela Tshweu Private Company (Pty) Ltd Public Private Partnership with City of Tshwane (new Tshwane House Municipal Head Offices)

Did you go straight into an FM position or were you first appointed in another divisionI had no idea that I would end up in FM at the time I was soon enticed by FM which was a rela-tively new concept at the time in SA

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involve-ment strategic planning and so onI have been on a strategic level of FM for a number of years now but have also served my years on an Operational level too which gives me the holistic picture of what the industry entails and how best to implement practical and feasible solutions Being in an executive level it entails engaging with various entities and board involvement

Are you in-house (with the core company) or with an outsourced companyI have always been with an outsourced FM company

Paint a typical day in the life of your jobStrategic planning mitigation of riskTo be honest my typical day is unpredictable to a large extent so it requires flexibility and being able to prioritising I create tasks to miti-

ROCHELLE DAMONSgate risk and tend to automate a lot of these Contract compliance is key but also making time to engage with the client

Are you part of a team or are you leader of a teamI am leading a team in a specialised part of the FM offering

Are you recognised by management as being an integral and vital member of the businessCertainly soThe various entities shareholders lenders and board rely largely on me effectively fulfilling my role and making a success of the project and business

Do you attend FM courses and have they helped in your function Which in par-ticular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesI have attended FM accredited courses and definitely encourage others to attend accredited courses This is a professional environment and should be seen as suchI am also affiliated with various entities includ-ing SAFMA SAPOA and WPN which promote FM Property sector and Women in the indus-tryA few years ago I read an article where the writer said ldquoMy comment will always be that facilities management is just housekeeping on a really big scalerdquo This is exactly the short-sighted view of FM that we as professionals in the field challenge Knowledge is key and cer-tainly so in our industry and to build credibilityWe expose ourselves to industry norms and best practise and also benchmarking across the sector through studies The more we can optimise benchmarking to help our clients run their businesses effectively the better service providers we will be

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onEach department contributes to the running of the business HR finance and IT are what we refer to as support functions These depart-ments are enablers to effective operations and strategic planning of the business A happy and well-functioning company translates to a happy and well-served client base and it retains staff in the process

Like HR can translate to healthy employee environment so too can IT help to reduce operating expenses and improve sustainability

If you are part of an outsourced oper-ation does your company adhere strictly to SLAs or has there been misunder-standings on both sides How were they resolvedSLAs are helpful in measuring against yourself as well By establishing a reporting process and adhering to SLAs you can have early warning issues You can identify critical areas or inefficient workflows and the teamrsquos efficacyThe balance one needs to strike between what you want to tell the customer and what you can deliver is easier spoken of than reachedService level agreements are ultimately about productivity accountability and economics

August 2015 FM 21

ldquoI had no idea that I would

end up in FM at the time

I was soon enticed by FM

which was a relatively new

concept at the time in SA

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

WOMEN IN FM

August 2015 FM 22

Do you find that your gender has been a boon or an impediment to your progress in the FM industryThere has been a lot of progress in the past 10 years We need to celebrate where we have come from and where we are now mdash many women have achieved phenomenal things in the industry But it canrsquot all happen overnightWomen are faced with many choices In addition to being chief information officers MDs and GMs we are also wives and moth-ers mdash equally huge responsibilities We need to ensure a sustainable social fibre where we educate our children about being able to make a difference in the world of business while also not neglecting our main duties of education and caring for our children

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryWe need to educate the industry (men and women) about what needs to be done to accommodate females in the industry I think it is just a process that needs to be allowed to happen and we need to accelerate it as best we can by being best at what we do and claiming our rightful place of respect among peersMost of us FM professionals are born out of engineering and typical male filled roles This is where women are breaking the barriers changing cultural perceptions and carving a niche for ourselves in this sector

What is your ambitionSince becoming a recognised consultant in this demanding and competitive environment it has taken a lot of hard work and long hours at times I am often reminded that one of my primary reasons in doing this was to try and strike a good work life balance and still be rel-evant in the industry and to be acknowledged for my professionalism and value added

What would you say were the defining moments of your career so farWe may not recognise them as such when they are happening but their significance can grow over time There are a number of experi-ence that have stuck with me through the years and have shaped me as a leaderI believe that people who respect your opinion will ask for it so offer it with confidence

Do you believe it takes a certain kind of personality to fit into the FM industryTo succeed you need a certain mix of patience people skills and quick thinking multi-tasking attention to detail

Would you recommend this career to othersMake sure you understand the full offering of FM and there could certainly be a career for you within the multi-faceted industry of FM If you are adaptive thorough customer-fo-cused and results-driven yoursquoll do just fine in the end

PersonallyhellipWhat are your core valuesValues provide guidance direction mean-ing and purpose in life By understanding and living in integrity with your values you start to understand who you are Integrity consistencyAuthenticity compassion trust truth are such values

What is your view on leadershipListening is the most powerful skill a leader can master Good listening skills in this digital era due to information overload and shortened attention span is fast becoming an endangered speciesldquoThe most important thing in communi-cation is hearing what isnrsquot saidrdquo ~Peter DruckerEarly in my career I had the good fortune of working with different mentors As I observed one in particular I realised that I enjoy solving complicated problems in practical ways

Is ethics important in leadershipEthical leadership is knowing your core values and having the courage to live them in all parts of your life in ser-vice of the common good This entails respecting the rights and dignity of others while also at times considering a part of leadership which is to increase productionproductivity and profits

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderI am not sure I totally agree with the term ldquoborn leadersrdquo Effective business leaders have a clear vision that is understood by the teamThey are good communicators and excel-lent listeners They embody excellence and people orientated with compassion when needed Client focused and flexible in meeting expectations

What are the key competencies to being a successful leaderGood inter-personal skills Emotional

Intelligence more (maybe even more than IQ) wisdom ability to make decisions (sometimes difficult ones) managing crisesconflict an inclusive approach

What are the key competencies to being a successful team playerIntegrity reliability competence accountability collaboration

What makes you good at what you doI have a thorough understanding of what our industry entails and the role it plays not only in the property sector but also in business as a whole I understand the importance of integrity and delivering what you have committed to and at all times understanding your client and what their expectations are I have married my experience and qualifications to enhance my personal offering within this dynamic and ever evolving industry and broader business

How do you ensure self-development How do you manage this processI try and read and keep abreast of current development and current affairs Introspection is often need to reflect on where you are where you come from and where you need and want to be in the future No matter what level of suc-cess complacency should never set in There is always room for growth

How do you inspire colleagues and employeesIt gives me pleasure to see others realise their potential It is a good feeling to be instrumental

ldquoMost of us FM professionals

are born out of engineering

and typical male filled roles

This is where women are

breaking the barriers chang-

ing cultural perceptions and

carving a niche for ourselves

in this sector

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 23

in the growth of others hellipcolleagues and employees I encourage them to strive for more than where they are and to keep being informed Never limit yourself

How do you measure successSuccess is a personal matter so that when you achieve it you recognise it and not wait for external gratification ldquoThere are not secrets to success It is the result of preparation hard work and learning from failurerdquo - Colin Powell

What is your overriding dream above all others for yourself your company and for South AfricaItrsquos always been to somehow make a mark and be instrumental in the winds of change especially for women as a whole

As an ancillary support to the core busi-ness do you go above and beyond your role to ensure corporate competitive-nessCorporate competitiveness forms part of us keeping abreast of the times and adding value to our client offering As an ancillary support to core business part of what we offer is to enhance the core business by bringing in effi-ciencies and streamlining processes

What message would you like to give to others thinking of joining the industryUnderstand the industry fully and understand that it is ever changing and requires flexibility The value of building trust through interper-sonal relationships cannot be underestimated People can learn new skills they canrsquot learn character Lesson Surround yourself with the very best people you can find

How do you handle failure What did you learn from itldquoFailure is not the opposite of success it is part of successrdquo ldquoDonrsquot worry about failure worry about the chances you miss when you donrsquot even tryrdquoOut of failure we can foster our potential future

Who is you role model generally and in the industryThe person who has been the role model in my life is my mother She has been my teacher counsellor and inspiration She showed perseverance compassion and moral fibre in all she didI donrsquot have specific role models in the indus-try but rather a lot of people who have helped change the perception of the industry

What legacy would you like to leave behindAs we go through our journey of life we continuously create a personal legacy Our morals values the examples we set the paths we choose the decisions we make and the way we conduct our life create our unique signature in this worldDream big and never stop dreaming of things bigger than where you are

What is your vision for the industryIt is the duty of us all to address the gaps within our IndustrySector Corporate South Africa as well as women themselves needs to make sure that they create environments for women to be able to work and do the other things that they need to do

What makes you happyHappiness is so interesting because we all have different ideas about what it is and how to get itDefining moments are often part of what makes us happy For me itrsquos the simple things and the old fashion values that bring happiness Family time quality me-time and travel

CHARMAINE SAMBO

Tell me a little about yourself a brief overviewhellipwhere you come from etcFirstly I am a single mother to a 15-year-old boy whom I love dearly

I grew up as an only child to loving parents who raised me in Soshanguve (they still live there) My belief in life is that if something doesnrsquot fuel my passion it is not worth pursuing Thatrsquos the approach I have to most things in life I have the same approach to work Also if one laces what they do and say with kindness the world and life will also find moments to smile back at you

What are your qualificationsI am trained in Facilities Management Supply Chain Management and Principles ndash a Wits management programme and am currently pursuing a BCom degree

What is your job titleI am the ldquoRegional Facilities Managerrdquo for Nedbank properties and my portfolio is 200 000 m2 constituting the Nedbank HQ in Sandton

Did you go straight into an FM position or were you first appointed in another division FM found me instead of it being the other way around Started at TFMC as a com-mercial specialist then moved to Steiner Hygiene as the Divisional Sales Director then moved to Steiner group (executive transformation director) I am now working for Nedbank responsible for the total FM portfolio for my region I must say the ride has been a magnificent one

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onMy portfolio is at the coal face Operations FM which also incorporates the property portfoliorsquos strategic deliverables on a day to day basis In my portfolio I look after the granular and management portfolios for the following sub divisions general maintenance

ldquoMy belief in life is that

if something doesnrsquot fuel

my passion it is not worth

pursuing

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

WOMEN IN FM

conferencing amp reception event bookings soft services special building specific projects energy water amp waste management curative planned and preventative maintenance in its entirety plus the areas that are aligned to the grouprsquos green initiatives

Are you in-house (with the core company) or with an outsourced companyI and my team are in-house resources We outsource specialised work to qualified and vetted companies though

Paint a typical day in the life of your jobWhere do I begin Is any day in FM ever typical Let me paint a picture of what I plan to do daily ndash my daily wish (which changes as soon as the day begins on most days)A walkabout checking and inspecting all the pulse points a brief with each subdivisionsrsquo head on the dayrsquos commitments and a forward-look at the coming period (weekmonthmore long term) coffee (lol) Admin (work requirement quotation sign-offs systems order approvals supplier payments and staff reim-bursements meetings in-between with clients or suppliers reporting planning for the building project delivery output management prepara-tions for curative work scheduling lunch if I can find the time

Are you part of a team or are you leader of a teamI lead a team of 60 in-house staff

Are you recognised by management as being an integral and vital member of the businessAbsolutely my portfolio is the largest in all of Nedbankrsquos properties

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesTo be quite honest I have not had the opportunity to do so which is always an issue with my line manager as he strongly encourages me to go I always say to him if it can give me more value than the in-house daily experience I am getting in my daily work

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onAs a leader in my team it is my responsibility to keep informed I am often the source of information

Do you find that your gender has been a boon or an impediment to your progress in the FM industryI have been quite fortunate in that instead of chasing opportunities those opportunities have always found me Remember my statement about FM having found me earlier I have had the movements in my career progression as a result of invitations to interview and to join companies in their management structures For that I am truly thankful

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the industryStigmatisation only exists if it is given wind I have worked hard to get to where I am being a woman has also fuelled my drive and ambition because in the industry I am in women are not a common feature

What is your ambitionTo inspire myself and my team to greatness that will continue to prove to the organisation that having us as an insourced service group we will con-tinue to add more value through deliv-ering to the known needs that will meet and exceed businessrsquo expectation

What would you say were the defining moments of your career so farbull The work that I am doing now lead-

ing a team of 59 predominantly male team is a beautiful challenge that has become a lifersquos purpose

bull Being the first to be selected for a management training programme by TFMC and ending up as their young-est commercial specialist for a national portfolio

bull Being the transformation head at Steiner Group and seeing the change I was making through training inter-ventions for suppliers and staff at large on the B-BBEE codes of good practice

Do you believe it takes a certain kind of personality to fit into the FM industryYes it does you have to love service You have to love people You have to love project management You have to be able to learn every day You have to be able to lead (suppliers amp staff) You have to love the dirty work (toilets plant rooms cement etc)

Would you recommend this career to othersAbsolutely Managed well it can give one exposure to other business areasIf you have a total FM portfolio yoursquore guaranteed an exciting ride daily

PersonallyhellipWhat are your core valuesHonesty integrity trust a hunger to continu-ously grow and learn

What is your view on leadershipPeople often confuse granular management with leadership A leader inspires excellence in others whether they depend on her or not FM is an unseen portfolio until a base-ment floods or a chair breaks therefore obtaining great reviews from clients is always an indication of a team well lead

Is ethics important in leadershipAbsolutely when trusted to spend millions of rands of the companyrsquos money and to look after assets worth billions ethics have to be at the core of what any FM does You are not only affecting the companyrsquos profitability you are also affecting its reputation and most importantly peoplersquos livesAre you a lsquoborn leaderrsquo How would you define your attitude as a business leaderTo answer your question simply I am a born leader who has drawn inspiration and belief in myself through various interventions which at the core looks at people and service first before my own ambition That approach has served me and my teams well

What are the key competencies to being a successful leaderbull Be ready to learn from others this I learnt

from the then COO of TFMC He used to go to the coal face departments of the organisations to draw inspiration and

August 2015 FM 24

ldquoPeople often confuse

granular management with

leadership A leader inspires

excellence in others whether

they depend on her or not

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

FM OFFICE

August 2015 FM 25

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

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High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

WOMEN IN FM

August 2015 FM 26

information that fed to his business strategy as those people were often at the receiving end of good or bad busi-ness decisions

bull Take on every challenge however little you know about it Learn what you need to to make a success of the challenge

bull Lead by example If you expect dedica-tion show it If you expect excellence deliver it

bull Be a mentor that your peers staff and colleagues would be proud to quote as reference

bull Listen to the heartbeat of your business area know the rhythm and anticipate the next beat be in touch with your businessrsquo needs

bull Be available and accessible Remember that your team or peers depend on you

bull Be humble your team and peers will have your back when it counts most

bull Be an inspiration for growth and empowerment in others

bull Listen

What are the key competencies to being a successful team playerbull Being reliablebull Having your team know that yoursquore

accountablebull Having the overall teamrsquos best interest

follow every move you makebull Be present whatever the task and how-

ever miniscule or trivial it may seembull Add value using you key core skillsbull Be the one that sees your team to the

finish line together

What makes you good at what you doI love what I do I love the service industry I love people and I am self-driven I am able to inspire confidence and delivery in people I am also good at inspiring individuals

How do you ensure self-development How do you manage this processAs much as I can I read up and educate myself on matters pertaining to my work in order to become a contributing member of my team

How do you inspire colleagues and employeesThrough showing them the other side of their frustrations More often than not people are put in situations where they are not able to see the positive in any changechanged environment Once someone sees the value that they can derive or add to the new circumstance a mindset shift occurs

How do you measure successbull Though seeing a difference made in that

particular situationbull Life Joy and smiles in those I love and

care forbull Work Meeting deadlines and seeing

my team achieve excellence through service

bull Customer Being able to see my clients not have to worry about anything other than their work

bull Family Balance and being available in the key and significant life events

What is your overriding dream above all others for yourself your company and for South Africabull World peace lol just joking (not) bull Seeing FM become a respected pro-

fession Seeing FM professionals able to understand that their work is about more than just dealing with customer complaints and seeing FM move towards having a seamless and more scientific delivery area

aging the properties I also ensure that I engage with my team in ways that informs them about how key critical their individual roles are Networking with other FMs also assists me in keeping abreast of industry benchmarks movements and changes

What message would you like to give to others thinking of joining the industrybull Check your energy levels and

your feeling towards meeting and exceeding clientsrsquo needs Should those two be low consider another career

bull The buildings we manage do not go to sleep when normal people do so be prepared to be on call all hours

bull Do research on all things property related and yoursquoll be one step ahead of the rest

bull Love the industry because the oppor-tunities are endless (green initiatives energy efficiency alternative water source management project manage-ment total FM etc) Find your love then make your move

How do you handle failure What did you learn from itFailure is a bitter pill to take It is also an opportunity to learn a new and improved way of doing things I look at failure as an opportunity to try again a way of improv-ing and sharpening my skills

Who is you role model generally and in the industryRoss Ellerby his approach to manage-ment and service has had a great deal of influence in how I approach my work today

What legacy would you like to leave behindIrsquod like to be known as the one that made a difference when everyone was ready to give up on solving the problem Also Irsquod like to be the one that propels people to heights they themselves did not realise that they could meet

What is your vision for the industrySeeing FM become a respected profes-sion Having set standards that judge and direct delivery for industryrsquos gain

What makes you happyMaking a positive difference in people and continuous growth

ldquoLove the industry

because the opportunities

are endless

bull Being able to be part of teams that draw up and direct the standards through which FM professionals can know if they are doing a great job Moving FM professionals away from crisis management as a ldquonormalrdquo way of thinking

bull Seeing SA materialise its potential as being one of the strong economies and seeing SA power holders drive and realise the countryrsquos objectives before their individual gains

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessAbsolutely everyday is a challenge (one worth undertaking) to prove to the busi-ness that having an in-house FM resource makes economic sense It is my job to continuously save on the cost of man-

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

LEBOGANG SHOLE

Tell me a little about your-self a brief overviewhellipwhere you come from etcI hail from Mafikeng I was born in Potchefstroom into an

Anglican family My father is a Priest My parents have a strong cultural heritageI am the last born of three girls I was President of the Interact Rotary at High School and prefect

What are your qualificationsHigh School ndash International School of South Africa ndash Cambridge A ndash LevelsUniversity ndash University of Cape Town ndash BSc Hons Quantity SurveyingUniversity ndash University of the Witwatersrand ndash MSc (Building) Property Development and Management ndash in cur-rent studyUniversity ndash GIBS ndash Executive Leadership Programme ndash in current studyProfessionally Registered Quantity Surveyor [Pr QS]

What is your job titleNational Facilities Manager at PIC Properties PIC ndash Public Investment CorporationAt SAFMA I am the Vice Chairperson

Did you go straight into an FM position or were you first appointed in another divisionWhile working as a Cost Engineer at Turner Townsend I was head-hunted by the Gauteng Department of Health to be Director Facilities Management in 2007

Are you involved in ldquoOperations FMrdquo (daily maintenance management) or ldquoStrategic FMrdquo handling more boardroom involvement strategic planning and so onI am involved in Strategic FM matters handling more boardroom involvement strategic planning project implementa-tion cost management and performance management

Are you in-house (with the core company) or with an outsourced companyItrsquos a combination of both with an internal facilities management team but the imple-mentation of the service is outsourced

Paint a typical day in the life of your jobManagement of the CAPEX budgetDelivery of the capital maintenance projectsProject planningProject implementationProgramme managementManagement of governance processesProviding technical solutionsProject ManagementEngaging senior level stakeholders

Are you part of a team or are you leader of a teamI am part of the PIC Properties team and a leader of the Facilities Management team

Are you recognised by management as being an integral and vital member of the businessYes I am recognised by management as being an integral and vital member of the business

Do you attend FM courses and have they helped in your function Which in particular would you say has been the most beneficial Are you encouraged to attend courses seminars and conferencesYes I attend FM and property related courses including seminars and con-ferences The Masterrsquos Degree at Wits (MSc Building in Property Development and Management) I am currently studying has been most beneficial in helping me in my function

Do you make it your business to have a knowledge about the functioning of the business ndash HR IT and so onItrsquos my best interest to have knowledge about the functioning of the business

If you are part of an outsourced operation does your company adhere strictly to SLAs or has there been misunderstandings on both sides How were they resolvedI am part of an outsourced operations PIC is the landlord We have tenants

Part of the lease agreement is the provi-sion of maintenance As a company we strictly adhere to SLAs

Do you find that your gender has been a boon or an impediment to your progress in the FM industryNo not an impediment at all

Following on from that do you believe that there is any kind of stigmatisation with regards to women in the ind ustryWith regards to the construction industry or built environment sector generally in the old days there was a stigma but now with women empowerment being on top of the agenda and more women in engineering mining quantity survey-ing and so on the stigma is diminishing

What is your ambitionTo be able to be in a position where I can effect transformation in the property and facilities sector To give background ndash the transformation in the South African property sector is lagging behind ndash it has achieved very little with regards to wealth creation property ownership and skills develop-mentI want to turn that around

What would you say were the defin-ing moments of your career so farWhen I made a career change decision from construction to facilities manage-ment

August 2015 FM 27

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

WOMEN IN FM

Do you believe it takes a certain kind of personality to fit into the FM industryYes You have to have a passion for people processes property and be toler-ant and resilient

Would you recommend this career to othersI would There will always be work in this sector But you need to have a passion for all things concerning property PersonallyhellipWhat are your core valuesWhat has meaning for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

What is your view on leadershipI learned that with all my years of studying working and personal growth that learning is actually a life-long business What I know for sure that is that whatever you strive for is not always easy There is no compromise for excellence The lesson for me is that when you know exactly what it is you want you are even more determined to achieve your goals

Is ethics important in leadershipEthics integrity resilience tenacity and consistency are very important in leader-ship

Are you a lsquoborn leaderrsquo How would you define your attitude as a business leaderWith regards to leadership ndash what has been meaningful for me in my personal journey has been tolerance ndash understand-ing and respecting different cultures and people and what I have found most valu-able is gaining the knowledge necessary in improving myself and making a contribu-tion to growth in my society

August 2015 FM 28

What are the key competencies to being a successful leaderIntegrity Tolerance Resilience Tenacity Consistency

What are the key competencies to being a successful team playerBeing able to influence behaviour and be an inspiration

What makes you good at what you doI apply my academic knowledge and per-sonality into my career and convert that into deliverable solutions

How do you ensure self-development How do you manage this processKnowledge transforms who we are how we live how we interact with each other in order to remain relevant

How do you inspire colleagues and employeesThrough motivation recognition and acknowledging excellence

How do you measure successDelivered outcomes through performance ndash cost time quality

What is your overriding dream above all others for yourself your company and for South AfricaFor my country to educate every child with quality education

As an ancillary support to the core business do you go above and beyond your role to ensure corporate competitivenessYes I do

What message would you like to give to others thinking of joining the industryIn this industry there is no compromise for excellence If that is what you strive for then join this industry

How do you handle failure What did you learn from itFailure is always a lesson learned Take lesson learned improve it correct it and donrsquot repeat it again

Who is you role model generally and in the industryI have a number of role models from a business perspective they arebull Sipho Maseko ndash CEO Telkombull Monwabisi Kalawe ndash CEO SAAIn the FM industrybull Ipeleng Mkhari ndash CEO Motseng

Investment Holdingsbull John Samuel ndash Ex Partner of

Turner amp Townsend

What legacy would you like to leave behindThat I have been able to be a part of transforming this sector

What is your vision for the industryGovernment and especially Public Works playing a more significant role and driver of excellence in infra-structure maintenance The country suffers from a massive backlog in infrastructure mainten-ance And to promote and encour-age partnerships between private and public in mitigating these back-logsThe above can deal with the high lev-els of unemployment

What makes you happyI know exactly what it is I want I am even more determined to achieve goals

Include any other points yoursquod like to mentionAccelerating transformation in our sector by using the current policies to make this radical shift n

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

FM OPS

August 2015 FM 29

圀䔀 圀伀刀䬀 圀䠀䤀䰀䔀 夀伀唀 匀䰀䔀䔀倀

䜀椀稀漀挀漀爀瀀 椀猀 琀栀攀 瀀爀漀昀攀猀猀椀漀渀愀氀 挀栀漀椀挀攀 椀渀 洀漀瘀椀渀最

圀攀 栀愀瘀攀 琀栀攀 䄀ⴀ娀 猀漀氀甀琀椀漀渀 眀栀攀渀 椀琀 挀漀洀攀猀 琀漀 洀漀瘀椀渀最 礀漀甀爀 挀漀洀瀀愀渀礀

圀攀 渀漀琀 樀甀猀琀 愀 瀀椀挀欀 甀瀀 愀渀搀 搀爀漀瀀 漀昀昀 洀漀瘀椀渀最 挀漀洀瀀愀渀礀

圀攀 眀漀爀欀 搀愀椀氀礀 椀渀 昀甀渀挀琀椀漀渀愀氀 漀昀昀挀攀猀 愀渀搀 漀甀爀 猀琀愀昀昀 挀愀渀 椀渀琀攀爀漀瀀攀爀愀琀攀 

愀渀礀 漀昀昀挀攀 氀愀礀漀甀琀 愀渀搀 搀攀猀椀最渀

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 30

FM TECHNOLOGY

Lost productivity due to ongoing load shedding in South Africa can be mitigated with the latest technological innovation from Otis ndash the Gen2 Switch elevator

It is powered by battery technology to ensure continued operation during a power outage

Otis which operates as Otis Pty Ltd in South Africa is the worldrsquos largest manufacturer of elevators escalators and moving walkways and part of UTC Building amp Industrial Systems a unit of United Technologies Corp

ldquoA major advantage of the Gen2 Switch is that it is designed to continue running even during power outages thanks to a

Thanks to innovative new elevator technology from Otis FMs can rest assured that power outages are no longer a cause for panic Increased security is also provided with the Lenel OnGuard security system

ABOUT LIFTS AND LOAD SHEDDING

FMs NEED NOT WORRY

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

ABOUT LIFTS AND LOAD SHEDDING

August 2015 FM 31

built-in batteryrdquo says Hayley Elwen mar-keting and business development manager Otis Pty Ltd ldquoDespite the recent increase in grid volatility during winter the Gen2 Switch provides property owners and facility managers with the peace of mind that the lift in their buildings will continue running during power outagesrdquo

Under normal running mode the Gen2 ReGen drive charges the battery which in turn supplies power to the lift motor when the electricity supply is unavailable When the lift is travelling up with a light load or down with a heavy load the excess energy generated is powered into the battery by the regenerative drive

In the event of a power failure the bat-tery pack continues to operate the lift for up to 100 trips in a seven-storey building The battery system is compatible with alternative energy sources like solar panels and wind power The battery is made of 97 recycled materials and is itself 90 recyclable

Unlike many other lifts the Gen2 Switch can be plugged into a regular wall socket negating the need for a 3-phase electrical installation It is ideally suited for residential applications with a standard power supply or low-rise commercial sites with a load of 1000kg and consuming just 700 watts which is less power than the average microwave The Gen2 Switch is up to 80 more efficient than a conventional elevator and is the culmination of decades of ele-vator efficiency improvements undertaken by Otis

ldquoGen2 technology can be applied to a wide range of building options and is suitable for both new building and retrofit applicationsrdquo says Elwen

Gen2 systems are designed to minimise carbon footprint by optimising the size materials and weight of components all while incorporating new aesthetics and the latest energy-saving technologies such as ReGen drives (a regenerative drive that recharges the battery using lsquowastersquo power) and LED lighting options

With a standard and streamlined installed process Gen2 elevators do not require scaffolds thereby reducing instal-lation material requirements and excess scrap materials In addition Otisrsquo pro-cesses reduce installation time and disrup-tion to normal building activities

Otis destination management systemThe Otis CompassPlus destination management system can now be inte-grated with the Lenel OnGuard security

system managing passenger access and travel throughout a building Lenel a global leader in advanced security systems and services is also part of UTC Building and Industrial Systems

CompassPlus delivers a variety of bene-fits including improved lift efficiency and performance reduced traffic within a build-ing and shortened waiting times for lifts Through innovative technology developed by Otis the CompassPlus destination management system allows a user to make a request for a specific floor on the hall screen The system then directs the user to a specific lift

CompassPlus features Otisrsquo patented SmartGrouping technology that organises travel by grouping passengers and stops While passengers going to the same des-tination are assigned to the same elevator SmartGrouping also assigns elevators to serve a group of floors or a zone resulting

ldquoDespite the recent increase

in grid volatility during winter

the Gen2 Switch provides

property owners and facility

managers with the peace

of mind that the lift in their

buildings will continue running

during power outagesOtisrsquo Gen2 Switch lift plugs into 220V power

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 32

in a faster and better-organised service Studies show that CompassPlus technology allows pas-sengers get to their destination 26 to 42 seconds faster than conventional destination management systems in an average 15-floor building

When fully integrated with the Lenel OnGuard platform CompassPlus offers additional bene-fits to building owners and tenants alike The OnGuard platform which seamlessly integrates a full suite of security management technologies tailored to each customerrsquos specific needs deter-mines a userrsquos destination point through access card identification

When users swipe their card the access con-trol system will direct users to the appropriate lift This integration offers the end user and custom-ers a single solution according to Mike Hodgson business development director for Chubb Fire amp Security which is an installer of Lenel systems and a part of UTC Building amp Industrial Systems

ldquoThrough the Lenel OnGuard integrated plat-form we are able to give our customers the best possible opportunity to deploy a seamless inte-gration solution within the facilityrdquo says Hodgson ldquoIn addition to managing user access the system can notify an operator monitoring the system and generate reports to determine who requested access and when Should a CCTV system be integrated a short video can be accessed show-ing the event to the operator thereby improving securityrdquo

The OnGuard platform provides enhanced intrusion-based features including local area alarm state burglary verified alarm support and late night support The platform also boasts innovative configuration settings such as destin-ation assurance whereby lift users are monitored and allowed to get to the correct destination within a given timeframe

ldquoWe can direct visitors to the right elevator and to the correct floor that they are authorised to go to at a specific date and timerdquo said Hodgson ldquoIf they do not make it to their des-tination within a specific time the control room receives an alarm This manages the flow of people to the building and ensures they get to their destinationrdquo

Hodgson notes evacuation and emergency functionality as another major benefit of the inte-grated platform

ldquoThe platform supports functionality like mus-tering a raw core system in the case of an emer-gency that enables us to see people who may have entered the elevatorsrdquo said Hodgson ldquoWe can see where they are in that particular zone and that feedback is forwarded to the fire mar-shals in case of an emergency At the end of the day a customer is able to deliver a highly efficient and fully comprehensive service with the inte-gration of CompassPlus and the Lenel OnGuard platformrdquo n

Hayley Elwen

Regen drive

ldquoIf they do not make it to their

destination within a specific

time the control room receives

an alarm This manages the

flow of people to the building

and ensures they get to their

destination

FM TECHNOLOGY

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 33

People make the difference We connect you to that differencemacdonaldandcompanycom

T +27 (0) 10 005-1520 | E connectsamacdonaldandcompanycom

Macdonald amp Company is the leading professional recruitment consultancy for the real estate and built environment sectors Established in 1994 and headquartered in the UK we apply local knowledge with true global connection through our offices in Asia-Pacific the Middle East and Africa

Our specialist teams act for every class of organisation owning occupying financing or advising on property construction and engineering ndash developers investors institutions funds banks consultancies and contractors We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors

mdashJulie Teague DirectorMacdonald amp Company South Africa

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 34

Green FM

High investments have been made in electronic measuring equipment and distributed electronic control and automation systems over the last years However these new

electronic systems only provide a low resist-ance to transients compared to conventional technology

The structural conditions of the wide-spread outdoor wastewater treatment sys-tems with measuring equipment and control units extending over large areas additionally increase the risk of interference caused by lightning discharges or surges Thus it is most likely that the complete process control sys-tem or parts thereof will fail if no protection measures are taken

The consequences of such a failure can be serious ranging from costs for re-establish-ing the availability of the sewage plant to the unknown costs for eliminating ground water contamination Consequently external and internal lightning protection measures must be taken to efficiently eliminate this threat and to increase the availability of the systems

The example described in the following scenario was calculated based on the IEC 62305-2 (EN 62305-2) standard We expressly point out that the procedure shown is only an example In the following only the essential characteristics of the example will be shown

Step one Assessment of the risk for the operations buildingFirstly a questionnaire with important questions on the structure and its use was discussed and filled in together with the operator This proced-ure allowed for the preparation of a lightning protection concept that was comprehensible for all parties involved The concept included the minimum requirements which however can be technically improved at any time

Step two Plant descriptionThe complete process control system of the sewage plant was centrally located in the operations building In case of a lightning strike substantial partial lightning currents and surges were injected into the switch rooms via the extended cables leading to measuring stations and substations In the past this caused destruction and failure of the plant over and over again The same applied to the power supply and telephone line The operations building itself needed to be protected against damage resulting from fire (caused by a direct lightning strike) and the electrical and electronic systems (control and automation system telecontrol system) from the effects of the lightning electro-magnetic pulse (LEMP)

CASE STUDY RETROFITTING SEWAGE PLANT FOR TOP PROTECTION

The growing scarcity of drinking water resources is making the more efficient use of drinking water increasingly critical Therefore sewage plants are a key element of the drinking water cycle The necessary high efficiency of sewage plants requires that the operating procedure be optimised and operating costs be reduced at the same time

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 35

structures (air-conditioning systems) via iso-lating spark gaps was removed

Air-termination rods with the required separation distances and protective angles were used to protect the sewage plant from a direct lightning strike

Consequently in case of a direct lightning strike to the control room partial lightning currents can no longer flow into the struc-ture and cause damage Due to the dimen-sions of the control room (15 m x 12 m) the number of down conductors (four) did not have to be changed

The local earth-termination system of the operations building was tested at all test joints and the values were documented Retrofitting was not required

Step five Lightning equipotential bonding for all conductive systems entering the sewage plantIn principle all incoming conductive sys-tems must be integrated in the lightning equipotential bonding This was achieved by directly connecting all metal systems and indirectly connecting all live systems via surge protective devices

Type 1 SPDs (power supply systems) and category D1 SPDs (information technology systems) must have a discharge capacity of 10350 μs test waveform

Lightning equipotential bonding should

Step three Lightning protection zone conceptTo ensure maximum technical and economic protection the operations building was subdivided into lightning protection zones (LPZs) Subsequently a risk analysis was carried out for each LPZ and the relevant types of damage

Finally the mutual dependences of the LPZs were examined and the required pro-tection measures were defined to reach the necessary protection goal in all lightning protection zones

The following areas were subdivided into lightning protection zone 1 (LPZ 1) and light-ning protection zone 2 (LPZ 2)bull Evaluation electronics in the control room

(LPZ 2)bull Oxygen measurement device in the aera-

tion tank (LPZ 1)bull Interior of the control room (LPZ 1)According to the lightning protection zone concept described in IEC 62305-4 (EN 62305-4) all lines at the boundaries of light-ning protection zones must be protected by suitable surge protection measures

Step four Lightning protection systemThe existing lightning protection system of the operations building was tested accord-ing to the requirements of class of LPS III The indirect connection of the roof-mounted

Fig 1

ldquoConsequently external and

internal lightning protection

measures must be taken to

efficiently eliminate this threat

and to increase the availability

of the systems

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 36

Green FM

be established as close as possible to the entrance point into the structure to prevent lightning currents from entering the building

Step six Equipotential bondingConsistent equipotential bonding accord-ing to IEC 60364-4-41 IEC 60364-5-54 and IEC 62305-3 (EN 62305-3) was established in the entire operations build-ing The existing equipotential bonding system was tested to avoid potential differences between different extraneous conductive parts

Supporting and structural parts of the building pipes containers and so on were integrated in the equipotential bond-ing systems so that voltage differences did not have to be expected even in case of failure If surge protective devices are used the cross-section of the cop-per earthing conductor for equipotential bonding must be at least 16mm2 for SPDs for power supply systems and at least 6mm2 for SPDs for information technology systems

Moreover in areas with potentially explosive atmospheres the connections of the equipotential bonding conductors must be secured against self-loosening by means of spring washers

Step seven Surge protection for the low-voltage power supply systemIn the described application the VGA 2804 surge protective device installed at the entrance point into the building was replaced by a DEHNventil M TNS 255 FM type 1 combined arrester as since the ldquooldrdquo SPD no longer fulfilled the require-ments for lightning protection systems

according to IEC 62305-3 (EN 62305-3)

The VM 280 type 2 SPDs were tested by means of a PM 10 arrester test unit Since the test values were still within the tolerances the SPDs did not have to be removed If further SPDs are installed for protecting terminal equipment they must be coordinated with each other and with the terminal equipment to be protected

Step eight Surge protection for information technology systemsThe entrance point into the building served as a transfer point between all information technology lines and the sewage plant At this point lightning current carrying SPDs (category D1) for example of type DRL 10 B 180 FSD were installed

From the transfer point the lines were directly routed to the switchgear cabinets and were connected there According to the risk analysis the incoming lines for the 20 mA signals and the telecontrol system needed to be pro-tected by adequate arresters from the DEHNconnect or BLITZDUCTOR series

These SPDs could be installed in conformity with the lightning protec-tion zone concept (category C2) and were compatible with the system This ensured a consistent surge protection concept for the information technology lines

Additional applications for protecting sewage plants can be found in brochure DS 107 E which can be downloaded at wwwdehn-internationalcom n

Fig 2

Fig 3

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

Quality Products amp service solutionsfor your plumbing amp backup water supply needs

High pressure water Jetting division our investment in a state of the art high pressure jetting truck allows us to blast your problems away

backup water supply let us solve your residential commercial or industrial backup water supply headaches

for your convenience we are open Monday to saturday normal weekday rates apply to saturdays

365247 emergency assistance

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 38

Green FM

COROBRIK BRINGS COLOUR SUSTAINABILITY TO MALL

A mix of Corobrikrsquos Constantia and Wheatstone clay pavers were used in the construction of Port Elizabethrsquos new Baywest Mall Port Elizabethrsquos new Baywest Mall on opening day Corobrikrsquos Constantia and Wheatstone clay pavers were used in the parking area and entrance

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 39

ldquoThe mall is the largest

retail development in the

Eastern Cape with more

than 250 shops in the

two-level building which

will cater for an estimated

800 000 visitors a month

Thousands of shoppers entering South Africarsquos newly opened Baywest Mall are welcomed into the 90 000m2 building

by the vibrant colours of Corobrikrsquos Constantia and Wheatstone pavers

Officially opened recently after two years of construction Port Elizabethrsquos R17-billion Baywest Mall is set to be the catalyst for development of the greater Baywest City precinct This is a city development planned to comprise residential commercial lifestyle and community developments unfolding over the next decade

The mall is the largest retail development in the Eastern Cape with more than 250 shops in the two-level building which will cater for an esti-mated 800 000 visitors a month

Project and lead design archi-tect Joe Struwig of DHK architects described the structure as ldquonew look retail architecturerdquo

He said a number of green design principles were applied to the develop-ment such as the use of local materials

This included the 1 617 000 Cape pavers supplied by Corobrik and used to pave more than 30 000m2 of the mall and precinct sites

Considering the magnitude of the job and projected future growth of the area Steve Behrens Corobrik Eastern Cape Salesrsquo Manager said opting for the clay paving range was a great choice

ldquoCorobrikrsquos clay paver range is the best selection to withstand the wear-and-tear that comes from outdoor userdquo says Behrens ldquoIts durability means the pavers have an extremely long life and low lifecycle cost and the neutral-tones of fired clay are colourfast ensuring vibrant tones for years to comerdquo nPics

by

David

Det

tman

Pho

togr

aphy

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2015 FM 40

Green FM

Legrand global products and systems manufacturer for electrical and digital build-ing infrastructures opened a South African subsidiary in

Johannesburg 30 years ago To celebrate this milestone the company

hosted a function for customers architects contractors consultants and interior design-ers as well as friends from the media A highlight of the event was the announce-ment of Legrandrsquos new general manager Johan Bosch

ldquoLegrandrsquos environmentally approach to constantly changing global markets encom-passes ongoing technological develop-ments of the companyrsquos extensive product portfolio Energy efficiency quality power supply optimum safety and enhanced aes-thetics are critical in the advancement of all Legrand systemsrdquo states Johan Bosch general manager Legrand SA ldquoThe com-pany has made a substantial investment in research development and design to adapt products specifically to the South African market

ldquoMany products in Legrandrsquos range have been awarded SABS certification This mark enhances quality systems like IEC and ISO 9001 to give users the pledge that products have been manufactured in accordance with stringent specifications in terms of design development production installation and servicing

ldquoLegrandrsquos extensive range features innovative systems to meet exact user demands also allowing for simple and effi-cient installation and modificationrdquo

The latest trend in the development of new systems ndash including lighting and motion management systems ndash is to make industrial commercial and domestic build-ings more energy efficient There is also an important focus in South Africa on enhanced safety New Legrand CCTV solu-tions emergency lighting devices home automation solutions and video door entry systems have recently been launched to the local market

Legrand systems include power distribu-tion switches and sockets residential and lighting management components cable

LEGRAND CELEBRATES 30-YEAR MILESTONE

management and structured cabling as well as connection products

These flexible systems provide solutions in installations in residential hospitality office retail and educational environments Products and systems are also designed for data centres and industrial applications

The company benefits from the Grouprsquos ongoing research and development pro-gramme and close international ties give the local operation the edge on product design selection cost efficiency safety and reliabil-ity of equipment

Today Legrand SA has a comprehensive distribution network across Southern Africa The Group with a 45-billion EUR turnover employs a team of about 35 000 people in more than 70 countries n

To mark the 30th anniversary of Legrand South Africa the company hosted a function for customers archi-tects contractors consultants and interior designers as well as friends from the media A highlight of the event was the announcement of Legrandrsquos new gen-eral manager Johan Bosch

Shaun Dobbs Legrandrsquos communications manager welcomes guests to the com-panyrsquos 30th anniversary celebration

Jean-Francois Moreau Legrandrsquos export director Africa

Johan Bosch general manager Legrand SA (left) hands Jeffrey Sihlangu warehouse manager an award to mark his 30 years with the company Mr Sihlangu has been with the company since its inception in 1985

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

LIGHTING UP BODIES AND BUILDINGS

August 2015 FM 41

Global specialist in energy management Schneider Electric took action on this yearrsquos Mandela Day by empowering two communities

through rural electrification solutions entre-preneurial training and donating nourishment to nurture the bodies and minds of South Africarsquos poorer children

In partnership with the University of Johannesburg (UJ) representatives from both the academic institution and Schneider Electric travelled to the village of Gwakwani located in Venda in Limpopo Province

ldquoTogether with UJ we installed solar lighting solutions in 30 homes in the village and also trained entrepreneurs to sell and maintain our solar powered portable LED lamps with mobile phone charger the Mobiya TS 120Srdquo says Zanelle Dalglish head of Sustainable Development at Schneider Electric

She explains that the Mobiya TS 120S is especially suited for the demanding rural environment of Gwakwani as it is an energy-efficient eco-friendly and robust port-able lamp producing 120-lumen light output The donation has enabled access to energy in that the community would no longer need to rely on candles as their primary source of lighting

ldquoWith the proliferation of mobile technol-ogy in South Africa the lamp is also ideal as it is equipped with a mobile phone charger that includes a USB port enabling users to charge their mobile phones any timerdquo she continues ldquoWorking in collaboration with UJ is in line with our sustainable development strategy which focuses on partnering with other businesses NGOs NPOs and funders to establish an electrification model for off-grid communitiesrdquo

In addition Schneider Electric donated food parcels made up of non-perishable goods to the community

ldquoIn Johannesburg Schneider Electric continued its ongoing work to uplift the Emthonjeni community a Zandspruit informal settlement situated in Honeydew This year our focus was education and fostering the future possibilities for children living in this community Education for these children takes place in containers and so we pro-

vided lighting solutions for these classrooms which tend to be very dark ndash an obstacle to both teaching and learningrdquo says Dalglish

Furthermore the staff of Schneider Electric got first-hand knowledge of the com-munity and spent the day engaging with the children The company also contributed 85kg of porridge to the existing food programme in the community called FACT [Feed a Child Today] helping the learners start their day

not hungry Dalglish points out ldquoImportantly for

Schneider Electric this is not a once off initia-tive We have firm bonds with this community and have a continuous programme to sup-port the people living in this area By giving our time skills and resources and taking part in the food programme going forward we hope we have made Madiba proud and hon-oured his legacyrdquo n

From left at Gwakwani Adeline Maleka Xolani Sibisi Jennifer Boitumelo Laetitia Kotze Kholiswa Fulumeni

From left at Emtonjeni Jacob Mkwena Jenny van Rooyen Louise Rivett Charls Matthews Dineo Lelaka Nosiphiwo Mbunjana Oko Matshaya Dikeledi Gouwe Mpo Leeto

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

Index to advertisers

August 2015 FM 42

Green FM

Afrisam OBC

Bridgestone 13

Bright Ceiling 9

Burgess Plumbing Services 35

Gizocorp 27

Knowmore SA 23

MacDonald amp Co 31

Marmoran 37

NuFlow SA Leak Detection IFC

Pinnacle Micro 7

Ritlee 26

Smart Waste IBC

Subscription Request 5

JOIN THE DRIVE FOR COUNTRY TO THRIVET

he WWF Nedbank Green Trust is turning 25 and invites FM readers to celebrate this quar-ter of a century milestone with the Trust by joining the drive to

ignite new ways for people and nature to thrive together

According to Augustine Morkel executive manager of operations at WWF-South Africa and manager of the WWF Nedbank Green Trust ldquoFrom the early days of conserving the Kalahari lions and sea turtles to pion-eering research in climate change water conservation and environmental leadership the WWF Nedbank Green Trust has been forging the way The Green Trust recognised that the survival of our planet depends on the coming together of governments businesses organisations and civil society and we are proud to have played a role in bringing people and nature together and in harmony for 25 yearsrdquo

The WWF Nedbank Green Trust has raised more than R170-million to support over 200 diverse conservation projects throughout South Africa This would not have been possible without the loyal support of Nedbankrsquos Green Affinity Clients who by

simply opening a Green Affinities account have ensured the preservation of South Africarsquos natural heritage

ldquoOur projects have throughout the years had a strong community-based focus as we are constantly and consistently conscious of the fact that conservation cannot succeed without people Communities are often the custodians of ecosystems and it is critical that they participate in the work we do and reap rewards from the gains maderdquo says Faith Phoshoko Nedbankrsquos head of spon-sorship and cause marketing

The WWF Nedbank Green Trust has over the past 25 years groomed the futurersquos environmental champions through the Environmental Leadership Project preserved and conserved water for South Africarsquos people and species through various initiatives such as the Enkangala Grassland Project and the Duzi Umngeni Conservation Trust rehabilitated and conserved South Africarsquos marine environment by implementing better marine planning and management through the Kogelberg and Fish for Life Projects collaborated with government and civil society in order to plot a food secure South Africa for all through the Food

Security Transformative Scenarios Project and has begun the work of engaging faith communities who play a crucial role in empowering and educating thousands of South Africans about the importance of living and working in harmony with our environment

ldquoOur biodiversity must be preserved as without healthy ecosystems humanityrsquos social and economic structures will collapse You can play your part in creating and sustaining a better South Africa for us all by visiting the WWF Nedbank Green Trust websiterdquo n

ldquoCommunities are often the

custodians of ecosystems and

it is critical that they participate

in the work we do and reap

rewards from the gains made

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

43jFM August 2013

Nelson Mandela Bay StadiumBy Blake WilkinsO

PTIM

ISAT

ION

OF

OPE

RAT

ION

August 2013 jFM44

August 2013 jFM44