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Secrets of Effective FacilitationTRANSCRIPT
Secrets of Facilitation
Secrets From the Best
Developing Facilitation Skills
We use facilitation skills to guide and direct key parts of our work.
A facilitator is someone who helps a group meet their goals.
Three principles of facilitation
Draw out opinions and ideas Focus on HOW, WHAT Never take sides
Encourage participation:
Check comfort level Allow all ideas to be heard Make members feel good about their
contributions Ideas and decisions should be group
nominated Be Supportive
Why do you need facilitation skills? Good planning Keep members involved Leadership opportunities Increase skills Good communication Resolve conflicts
Being a good facilitator includes:
Understanding goals Keeping the group and the agenda moving
forward Involving everyone Decisions are made democratically
Planning a good process
Climate Environment Logistics Room Arrangements
Common Ground rules
One person at a time Raise your hand Listen to others No mocking or attacking Be on time Respect each other
The meeting process
Start on time Welcome, thank everyone Make introductions Review agenda, objectives, and ground
rules Encourage participation Stick to the agenda
The meeting process (cont.)
Seek commitments Bring closure to each item Summarize results and follow-ups Thank the participants Close the meeting
Preventing disruptions
Get agreement early Listen and show respect Show respect Learn expectations Stay cool
Interventions for disrupters
Individual domination Intimidation Tension Someone expressing doubts Side conversations If these fail Last resort