LEONARD KOK

FACILITATOR

make (an action or process) easy or easier.

to help (something) run more smoothly and effectively

Analogy of a

pipe – Purpose is to

carry liquid efficiently

through the pipe

system

Return clients

Set industry benchmark

Pride in a job well-done

Continuous improvement

The following are 10+1 factors from the

facilitator’s toolkit through his own

experience of facilitating for more than 10

years.

Confidence begets confidence

The organizers want you to succeed as they

want to have a good programme too

confidence radiates

Confidence issues a sense of credibility

Sincerity causes the participants to

open up, have fun and understand us

Sincerity should be the very

cornerstone for our interaction with the

participants.

Sincerity breeds sense of security

Listening will enable us to ensure that our

debrief is to the point and relevant for the

client’s organization.

If we are able to listen well, we will be able to

fulfill multiple roles with excellence – host,

facilitator, first-aider,

Listen well = gain trust

‘If you fail to plan, you plan to fail’.

research into the organisation’s mission and goals,

the core values which explain their market

existence and other information which enable us to

do a good facilitation

putting in the extra mile will

enable us to facilitate with a

higher situational awareness

and intelligence

The management of expectations is an acquired skill.

Expectations not set or set in an unthinking way will meet

with obstacles along the way.

Proactively seek to refer to expectations along the

facilitation process

Putting fun in the entire process of facilitation

lowers the emotional barriers and will result in gut-

wrenching, floor-rolling moments of openness and

spontaneity

Fun releases the child in all of us once again

Fun in itself is an objective of the meeting

Safety should always be the foundation of a fun

programme.

Without this factor, the rest of the other factors

cannot exist

With good planning, risk factors will be minimised

Check everything well in advance

Indoor

Outdoors

Refer to point 3.

1. TIME is money

2. Being objective-oriented

will create efficiency and

time-saving

3. being objective-based will enable us all

to focus on the issue(s) on the ground

and not on the person(s).

Analysis, observations from our reading enable us to speak

with depth and understanding.

Reading also helps us to build up a repertoire of narratives.

Narratives are powerful tools which are capable of breaking

paradigms and providing catalyst to change and

transformation.

This will prevent us from running on an empty tank, which

can be potentially disastrous both for our health and well-

being.

Develop a hobby or passion. It gives meaning to our work

and resting hours.

Rest allows us to be reflective facilitators.

If you would like to correspond with the author

Email: leonardkok@yahoo.com