facebook emea presentation: kyle york on scaling company culture
Post on 22-Oct-2014
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Dyn's Kyle York spoke at Facebook EMEA in October 2014 about how to scale company culture.TRANSCRIPT
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Soul Searching on Brand, Business & Culture
Kyle York @kyork20
10.28.13
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Motivated by family, competition, legacy, money, community, growth, relationships, vengeance, impact.
@kyork20 Street Cred § Career Ladder Climber – Intern to CRO
§ Dyn 2008 (15th employee) – Present
§ Scaled $4M-$50M+ run rate
§ Advisor/Angel: Datanyze, Sprint.ly, Catchpoint, Fastly, SquareOne, Mill33
§ Co-Founder: 1band 1brand – Music & Brand Alignment Agency
§ Friend of Richard Archbold, FB Site Reliability Manager (that count?!)
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What is Dyn? Dyn solutions are at the core of Internet performance. Through traffic management, message management and performance assurance, Dyn is connecting people through the Internet and ensuring information gets where it needs to go, faster and more reliably than ever before. The crossroads of consumer behavior and enterprise performance is where Dyn/Delivers.
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Our Story
0
Started as a volunteer based organization for remote access
Launched
Enterprise DNS services
Launched DNS eCommerce via online portal (email in 2003)
3-year bookings CAGR: 60%+ and double digit EBITDA margins
Expanded with offices in SF and London
Cash Flow Positive/ Incorporated
eCommerce platform surpasses 20M accounts
Acquired SendLabs, EditDNS, and EveryDNS - enterprise email
1998 2001 2005 2007 2009 2010 2011 2012 2013
Opened UK Datacenter
Opened HK Datacenter
eCommerce platform surpasses 10M accounts
Win Twitter, Netflix, Zappos as Customers
Contracted for more than 327K queries per second
Surpassed more than 1 billion emails per month
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Strong Bookings & Revenue Growth
Bookings CAGR of 53%
2014 Projec,ons Bookings: $79M Revenue: $67M
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“Dyn’s DNS Load Balancing solu4on & aiCache’s proven caching so<ware have enabled a top-‐4er financial news website to shave 30% off response 4me, save money, have beHer, real-‐4me monitoring, repor4ng & aler4ng setup.” Rashid Kamirov, Director of PlaOorms, CNBC When improving our DNS, we chose the focused pros &
the switch was quick & painless. Dyn helped Etsy’s performance improve in all aspects. John Allspaw, SVP of Technical Opera4ons, Etsy Switching to Dyn took literally a few hours (not days,
not weeks) for 75+ zones/domains. Their expert editor makes old hacks like me feel comfortable – ease of a GUI & the flexibility of command line interface. Lenny Tropiano, Senior Systems/Network Architect, Homeaway
Company We Keep
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What We Do
dyn.com/dns/network-‐map/
Facebook.com = 69.63.176.13
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Converging Trends
More Performance
Web/App performance
heavily impacts
revenue and operational
effectiveness
More Cloud/Virtualization
Adoption of cloud
computing drives network dynamism and
complexity
More Devices/Apps
More devices (phones,
tablets) are more
connected then ever
(IPv6)
More Email
More customized, event-based
push communication
Traffic Management
Message
Management
Performance Assurance
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Introduction to Dyn: People
53 53 115 115
2010 2011 2012 53 115
200
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0
50
100
150
200
250
2007 2008 2009 2010 2011 2012
14 20 27 48
119
207
Other S&M Tech Grand Total
Offices Global HQ Manchester, NH EMEA Regional HQ Brighton, UK Satellite Office San Francisco
2013 Projec,on 300 Employees
Talent Drives Growth
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San Francisco’s office increased sale presence.
Brighton, UK office provided a market expansion.
Manchester’s office includes a climbing wall, lounge &
farm to table café.
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Our Goal
Become Oracle without becoming Oracle.
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How Do You Scale Culture?
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Dyn’s Culture
Be a values driven organization
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Dyn Core Values
• Trust
• Passion
• Performance
• Respect
#HUSTLE
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Keeping Your Culture
• Guidelines > Rules
• Practices > Policy
• Forgiveness > Permission
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Management as a Skill Set
Michael Jordon: Player 6 time NBA champion, 5 time NBA MVP
2 Olympic Gold Medals, 1 NCAA Championship
Michael Jordon: Owner The record of the Charlotte Bobcats is 54-148
since Michael Jordon has owned the team.
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Five Insights From Scaling Dyn EMEA
• Culture can be transferred.
• Opening and scaling a regional headquarters is hard.
• We run a centralized company.
• Don’t rush things.
• What we’re doing in Brighton is special
hHp://dyn.com/blog/five-‐insights-‐from-‐scaling-‐dyn-‐emea-‐presence-‐brighton-‐uk/
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Board of Directors Formed in 2012
Jeremy Hitchcock Michael Boustridge Jason Calacanis John Lynch
Ric Fulop Russ Pyle Scott Dussault
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How We Leverage Our Board
• Advisors • Sanity Checkers • Recruiters • Business development • Challengers
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We’ve Learned A Ton…
But we’ve still got more to go!
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Questions? Sorry, not from you to me. From me to you.
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Questions For Facebook Leaders • What’s it like being 6000 miles, 8 time zones,
8 hours and an accent away from HQ?
• What aspects of what you perceive to be core cultural tenants of FB work or feel forced here?
• What could HQ’s do better to support this office?
• How do you interface with leadership in the states? • What collaborative tools do you use?
• Is work/life balance truly supported? • What might we be missing in the European Culture?
• What do you think HQ could best learn from Dublin?
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Your turn… Questions?
THANK YOU!
Kyle York @kyork20 10.28.13