face-to-face fundraising: best practices & new initiatives

Face-shy‐to-shy‐Face Fundraising Best Practices amp New

Initiatives

42016 Noon Eastern

The presentation will begin shortly

3

This presentation is being recorded The recording and slides will be emailed to you

Please chat in any questions for our guest We will answer them in the formal QampA session

at the end of the presentation

Follow along on Twitter with Bloomerang BloomerangTech

For best audio quality dial in by phone (check your email for dial-shy‐in info from ReadyTalk)

Before we get started raquo

3

httpsbloomerangcodemovideo

3

Our guest presenter raquoDaryl Upsall FInstF

33+ years with over 230 nonprofits in 62 countries

Intl Fundraising Director for Greenpeace Intl

Daryl Upsall amp Associates

Fellow of the UK Institute of Fundraising amp a Vice-shy‐Chair of AFP

copy Daryl Upsall amp Associates SL 1

FACE TO FACE FUNDRAISING BEST PRACTICE

amp NEW INITIATIVES Daryl Upsall FInstF

Daryl Upsall amp Associates SL wwwdarylupsallcom


Hei


DARYL UPSALL FInstF bull Daryl Upsall is an internationally renowned

fundraising leader with over 30 years of experience

bull He was the former International Fundraising Director of Greenpeace International where he raised over $1 billion USD

bull Raised 25 m UK pounds for Nelson Mandela and ANC for first election

bull He is a Fellow of the Institute of Fundraising (UK) and an AFP International Board Member amp Vice-Chair (USA)

Worked in


OUR GROUP OF COMPANIES

bull Daryl Upsall amp Associates The Fundraising Company International Fundraising Fundraising Estrategias and wwwglobalcharityjobscom are all part of the DUCI family

bull Most of the worldrsquos largest INPOs UN agencies Red Cross etc are our clients

bull In 2014 The Fundraising Company generated 47000 new donors via the telephone

bull Since 2003 The Fundraising Company and International Fundraising have raised over 856 million euro for clients in Spain

bull Also in 2015 the face to face agency International Fundraising in Spain recruited 114920 new donors for its clients It also operates in Italy Portugal Colombia Mexico Peru and Poland


THIS SESSION

Love it or hate it F2F

fundraising represents an estimated $1 billion USD in non-profit investment annually

Are you getting the best return

for your investmentrdquo


ActionAid UK


WHERE IT ALL BEGANAND CONTINUES

bull Started 20 years ago in Austria by Greenpeace and Dialogue Direct

bull Austrian church claimed Greenpeace was reducing church collections


FACE TO FACE WORLDWIDE


LEXICON OF F2F FUNDRAISING

What are we talking about ndash the tool bull Face to face (F2F) bull Direct dialogue (DD) bull Door to door (D2D) bull Street fundraising bull Canvassing bull Dialoguing bull Facing bull hellip

copy Daryl Upsall amp Associates SL 10 10


What are we talking about ndash the people bull Fundraisers bull Facers bull Direct dialoguers bull Canvassers bull Frontliners bull Recruiters bull Team leaders bull ldquoChuggersrdquo hellip or ldquoChangelsrdquo



What are we NOT talking about bull Major donor fundraising bull Cash collections bull Street collections bull Canvassing for chequescashpledges bull Petition signing bull Public education programmes


UNHCR Thailand


WHO DOES IT WORK FOR

bull Every NGO but the more emotive the cause cancer kids and animals tends to make it easier

bull Child sponsorship is perhaps the easiest product to raise new donors for worldwide

bull Being a well known brand is NOT required for the donorhellip mission is more important



Save the Children UK


WHERE IS FACE TO FACE FUNDRAISING

bull Street bull Door to Door bull Events bull Parks bull Inside shops bull Bars and cafes bull Wild animal parkhellip

Aspinall Foundation UK

F2F Medicos del Mundo Madrid Spain


WHERE IS FACE TO FUNDRAISING

bull Workplace bull Malls bull Airports bull Metros bull Hospitals bull Transport hubs bull To be invented where the

public is


Save the Children South Africa and Korea


TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid

Volunteerhellip really


EVER CHANGING WORLD OF F2F SUPPLIERShellip


KNOW YOUR F2F KPIS ndash WHAT TO MEASURE AND WHY


WHATrsquoS A KPI

KEY PERFORMANCE INDICATOR


WHATrsquoS A F2F KPI

Sign up rate

Fulfilment rate

Attrition rates

Average gift

Cost per donor (CPA)

Return on Investment


SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES

Paying for time bull Your sign up rate

determines your cost per contactlead

bull Your fulfilment rate determines your cost per donor (more on this soon)

bull A key metric for in house operations

Paying per donor bull Donor costs are fixed bull Sign up rate less a concern

but bull Donrsquot ignore it as it affects

the efficiency of your campaign and the performance of your vendor


FULFILMENT

Fulfilment Occurs only when those who have agreed to become a pledge

donor actually make their first automatic payment Fulfilment can also refer to the process required to

get people to start paying


So do you really have a new F2F donor

bull When she has said yes on the street

bull When she has filled in the form

bull When you have said ldquoThank yourdquo to her

bull When she has told her girlfriend in an effort to impress her

27

FULFILMENT


ANY QUESTIONS


=

SO WHERE IS FACE TO FACE RIGHT NOW


1 Media public and regulator negativism

2 More diversity - away from the street

3 More engagement - interactivity and creativity

4 Focus on donor loyalty and development

5 More efficiency - technology and processes

CURRENT F2F TRENDS





USING FACE TO FACEDOOR TO DOOR FUNDRAISING TO BUILD A POSITIVE PUBLIC PROFILE

bull Physically visiblehellipout there bull Before launch ndash internal and

external PR bull Press releasing and local

media ndash Before and after launch


POSITIVE PRE- CAMPAIGN MEDIA - UNICEF SPAIN

ldquoExcuse me would you like to become a member of a charity San Sebastian Spain








HONG KONG F2F MONTHLY GIVING ALLIANCE


ANY QUESTIONS


DIVERSIFICATION OF LOCATIONS AND PRESENCE


DIVERSIFICATION


DOOR TO DOOR (D2D)

Benefits bull Audience segmentation bull Higher average donor age bull Data availability bull Opportunities beyond large

urban centres bull Suitable for wider range of

fundraiser profiles bull Better fulfilment and

attrition rates


DOOR TO DOOR (D2D)

Challenges bull Specific housing and

demographic issues bull Security concerns and

access to donors bull Working schedules to

engage with employed donors

bull Self-exclusion or opt-out bull Legal issues


PRIVATE SITES Corporate

Retail

Events


Benefits bull Audience segmentation (eg B2B airport

venues etc) bull Access to multiple sites through single

agreement bull Opportunities to benefit from (and

strengthen) corporate relationships bull Potential for more innovative and interactive

engagement bull Weather-proofing bull Secure environment bull Geographical spread bull Generally higher productivity and donor

quality bull Legitimacy and credibility

PRIVATE SITES


bull Challenges bull Restricted access to sites (resource

intensive booking process) bull Potential costs for venue space

(especially shopping malls and events)

bull Barriers to scale-up bull Restrictions to movement bull Additional stand materials bull Fundraiser profiles training and

quality control

PRIVATE SITES


ROAMING TEAMS

49

bull Access to new audiences bull Higher productivity bull Motivating for fundraisers


OUT WITH THE OLD


HOUSTON GALLERIA WORLD VISION US

IN WITH THE NEW


SAVE THE CHILDREN - BOSTON


WORLD VISION SEATTLE 2012 ndashFOCUSED ON MICRO LOANS


HEART amp STROKE FOUNDATION - CANADA



WORLD VISION SEATTLE FOCUSED ON GIFT CATALOGUE


FACE TO FACE FUNDRAISING TODAYhellip AND TOMORROW






MORE INTERACTIVE AND ENGAGING APPROACH


10kg

5kg

normal 1-year old child

malnutrition 1-year old child

Comparing weight mid-upper arm of malnutrition and normal 1-year old child using doll+baby carrier


F2F TOTAL ENGAGEMENThellipIN BRAZIL

64






ANY QUESTIONS



VIRTUAL REALITY ndash WELCOME TO THE FUTURE

71



FROM THENhellip

73

hellipTO NOW


WHATrsquoS THE TECHNOLOGY


WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+


BACK TO REALITYhellipVIRTUALLY


LET ME INTRODUCE YOU TO SIDRAhellip

77


SO HOW CAN SIDRA HELP US TO HELP CHILDREN LIKE HER

78


VIRTUAL REALITYhellipMAKING A DIFFRENCE

This experience has opened us doors to make recruitment with Face to Face in companies from our corporate alliances hellip and in the case of telcos this VR activity puts UNICEF closer to their business Rocio Salinas Asensio UNICEF Spain


ldquoThis is a first for street fundraising These immensely powerful images transport you in an instant from an ordinary British high street to scenes of apocalyptic destruction in Aleppo Itrsquos shocking and itrsquos meant to berdquo Amnesty International UK innovations manager Reuben Steains




HOW COULD YOU USE A VR EXPERIENCE

82

bull Where bull Who bull How bull What else


ANY QUESTIONS


FOCUS ON DONOR LOYALTY AND DEVELOPMENT


donors

BUT WE HAVE A PROBLEM


RETENTION IS THE NEW ACQUISITION CUSTOMER SERVICE IS THE NEW MARKETING - JOE CONNELLY

copy Daryl Upsall amp Associates SL 87 87 87

F2F WELCOME CALL

bull Thanks the donor again bull Reinforces the charity message bull Lets donors know that you like to

listen to them and donrsquot always ask for money

bull Provides more insight into donor motivations

bull Reality check on the donorrsquos understanding of the long term commitment

bull Enhances and confirms data Reduces Early Attritionconsiderably


DONOR COMMUNICATIONS

How a new committed

donor is approached and recruited is a key determinant of all subsequent communications


KEY FACTORS - ENGAGING DONORS

bull Sending the right communications

bull At the right frequency bull With the right message bull In the most suitable

mediumhellipnamely telephone SMS email web


DONORS RESPOND DIFFERENTLYhellip SO NEED TO BE TREATED DIFFERENTLY

bull Direct mailpress advert recruited donors are likely to respond better to communications by mail and printed communications

bull New media recruited donors will respond better to emails and text

bull Face to face donors respond best to the telephone

90



Face to face recruited donors normally are not interested in printed communication in new media and especially telephone

It is a continuation of the

ldquoconversationrdquo and ldquodialoguerdquo with the charity


DONOR COMMUNICATIONS ampldquoTOUCH POINTSrdquo

Research across 100s of NGOs in many countries consistently show that if a donor has more ldquopositive contactsrdquo or ldquotouch pointsrdquo it ndash Builds trust and loyalty ndash Increases responses rates to

appeals and upgrades ndash Reduces attrition ndash Develops the donor journey ndash Increases lifetime value


CALLING DONORS

93

Benefits bull Data validation (financial

e-mail phone address) bull Quicker data transfer and

processing bull Immediate welcome

communication bull Cash flow bull Credibility and

professionalism


LISTEN amp OFFER CHOICE

Listen bull Encourage donors to call

write blog etc ndash but make sure you are ready for it

bull Survey donor bull Call them and ask their

opinion or just how they are bull Let them input (eg

Greenpeace ship naming)

Offer choice bull By which method are

communicated with bull How often the are

communicated with bull How they want to

engagehellipor not bull Even offer donation

holidays and downgrades in tough times

94


THANK YOU ndash MEMBER GET MEMBER

bull 4 months into the donor relationship bull Call just to thank donor and make sure they

are happy with the charity its communications etc

bull Ask them to recommend the charity to friends family colleagues


THANK YOU ndash MEMBER GET MEMBER CALL

bull Normally 20 give names and telephone numbers of 2 people (that means 40 out of all the contacted)

bull 15 of those called convert to monthly donors







MAXIMISING DONOR LIFETIME VALUE

INVOLVEMENT HIGH LOW

Awareness Interest

Engagement

Commitment

Ownership

Taking personal responsibility

HIGH

LOW

Amount GIVEN

98 Daryl Upsall Consulting


THE AIM IS DONOR LIFETIME ENGAGEMENT


Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN

Sign up a F2F donor See NGO banner ad online

Provide 4 friends details to call - MgM

Attend NGO ldquobriefingsrdquo

Upgrade gift to 30 Euros pm

Join mid donor programme 600 Euros year

Include NGO in will Make a donation of 5000 Euros



DONOR LOYALTY IS NOT ABOUT THE DONOR BEING LOYAL TO YOU IT IS YOU BEING LOYAL TO THE DONOR ndash HARVEY MCKINNON


ANY QUESTIONS


MORE EFFICIENCY - TECHNOLOGY AND PROCESSES


WHAT IS THE MOST SIGNIFICANTEXCITING INNOVATION IN F2F THAT YOU ARE AWARE OF IN THE LAST 2 YEARS

ldquoI think everything becoming digitalpaperless is exciting We are seeing that while face to face in itself is a basic form of fundraising that wersquore able to keep up with ever evolving technology and trends and continue improving the sectorrdquo

Jennifer Ward VP of Marketing International Headquarters wwwTNInetworkcom




EFFICIENCY - INCREASED MOVE TOWARDS DIGITAL

106

Benefits bull Data validation

(financial e-mail phone address)

bull Quicker data transfer and processing

bull Immediate welcome communication

bull Cash flow bull Credibility and

professionalism


hellip IN F2F

2-step process Initial SMS donation + TM conversion to regular giving 1-step process Regular monthly donations via mobile phone bill


2-STEP SMS ON THE STREET

108

Donor recruited on street ndash asked to text pound3 pound4 or pound5 to help feed a child

Donor called to convert to pledge


SMS ON THE STREET ndash TOP TIPS

109

bull Value of SMS gift has high correlation with RG conversion

bull Integration with call-centre is vital (quick call-back increased conversion rates)

bull Where possible use mobile-giving as a drop-ask (even in 2-step TM script)

bull Make donors aware of follow-up call

bull Use of street theatre increases response



CALL YOUR LEADS BACK QUICKLY


lsquoCONNECTEDrsquo ndash REGULAR GIVING THROUGH PSMS

Step 1 ndash Donor initiates process by responding to prompt with a text






Step 3 ndash Donor receives a monthly reminder with an option to lsquoSKIPrsquo a donation if they need tohellip


WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos

copy Daryl Upsall amp Associates SL 118 copy Daryl Upsall amp Associates 118


Daryl Upsall amp Associates daryldarylupsallcom wwwdarylupsallcom

Questions

httpsbloomerangcoresources

bullNonprofit Wrap-shy‐Up bullBloomerang TV bullBloomies

bullDaily blog post bullWeekly webinars bullDownloadables

Our next free webinar raquo

Finding Your Sizzle the Importance of Emotions in Fundraising

Thursday April 28th ndash 100pm Eastern

Wendy Dyer

httpsbloomerangcoresourceswebinars

Face to Face Fundraising Best practice amp New Initiatives

Nuacutemero de diapositiva 2


1313

This session


Where it all beganand continues

Face to Face Worldwide

Lexicon of F2F fundraising




Who DOES IT work for



Where is face to face fundraising

Where is face to fundraising


Types of F2F model

Ever changing world of F2F suppliershellip

Know your F2f KPIs ndash what to measure and why

Whatrsquos a KPI

Whatrsquos a F2F KPI

Sign up rate

Differences



Any questions

So where is face to face right now

Current F2f Trends




Using face to facedoor to door fundraising to build a positive public profile

Positive Pre- Campaign Media- UNICEF Spain






Any questions

Diversification of Locations and presence


Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old

Houston Galleria World Vision US

Save the Children - Boston

World Vision Seattle 2012 ndashFocused on Micro Loans

Heart amp Stroke Foundation- CANADA


World Vision Seattle Focused on Gift Catalogue

Face to face fundraising todayhellip and tomorrow







F2F total engagementhellipin brazil





Any questions


Virtual realityndash welcome to the future


From thenhellip

Whatrsquos the technology

Whatrsquos the kit


Let me introduce you to Sidrahellip

So how can Sidra help us to help children like her

Virtual realityhellipmaking a diffrence



How could you use a VR experience

Any questions

Focus on donor loyalty and development

But we have a problem

Retention is the new acquisition Customer service is the new marketing - Joe Connelly

F2F Welcome Call

Donor communications

Key Factors - Engaging Donors

Donors respond differentlyhellipSO need to be treated differently


Donor communications ampldquotouch pointsrdquo

Calling DONORS

Listen amp Offer choice

Thank you ndash Member get Member

Thank you ndash Member get Member Call


Maximising donor lifetime value

The aim is donor lifetime engagement

Donor loyalty is not about the donor being loyal to you it is you being loyal to the donor ndash Harvey McKinnon

Any questions

More efficiency - technology and processes

What is the most significantexciting innovation in F2F that you are aware of in the last 2 years



Efficiency - increased move towards digital

hellip in F2F

2-step SMS on the street

SMS on the street ndash top tips


Call your leads back quickly

lsquoConnectedrsquo ndash Regular Giving through PSMS



What next

Any questions

Gracias



3

This presentation is being recorded The recording and slides will be emailed to you

Please chat in any questions for our guest We will answer them in the formal QampA session

at the end of the presentation

Follow along on Twitter with Bloomerang BloomerangTech

For best audio quality dial in by phone (check your email for dial-shy‐in info from ReadyTalk)

Before we get started raquo

3


3











Hei







Worked in









THIS SESSION






ActionAid UK

















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias



3


3











Hei







Worked in









THIS SESSION






ActionAid UK

















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias



3











Hei







Worked in









THIS SESSION






ActionAid UK

















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias








Hei







Worked in









THIS SESSION






ActionAid UK

















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias









Worked in









THIS SESSION






ActionAid UK

















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias











THIS SESSION






ActionAid UK

















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




ActionAid UK

















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias



















UNHCR Thailand

















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias



















public is




TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






TYPES OF F2F MODEL

In house

Agencyoutsourced

Hybrid







WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias








WHATrsquoS A KPI




Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





Sign up rate

Fulfilment rate

Attrition rates

Average gift




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




SIGN UP RATE

Per hour

Per day

Per shift

Leads

Per hour

Per day

Per shift

Donors


DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




DIFFERENCES









FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




FULFILMENT










27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias









27

FULFILMENT


ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




ANY QUESTIONS


=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




=








CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias









CURRENT F2F TRENDS





















ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias























ANY QUESTIONS




DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






DIVERSIFICATION


DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




DOOR TO DOOR (D2D)




attrition rates


DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




DOOR TO DOOR (D2D)








Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





Retail

Events








PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias










PRIVATE SITES






quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias








quality control

PRIVATE SITES


ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




ROAMING TEAMS

49



OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




OUT WITH THE OLD



IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





IN WITH THE NEW



















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





















10kg

5kg






64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





64






ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias








ANY QUESTIONS




71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






71



FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





FROM THENhellip

73

hellipTO NOW




WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






WHATrsquoS THE KIT

$200 $2-$5

$100

$8-$20

+





77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias







77



78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





78










82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias












82



ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




ANY QUESTIONS




donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






donors





F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






F2F WELCOME CALL








How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





How a new committed












90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias













90











CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias













CALLING DONORS

93





professionalism













94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias















94


















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




















Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN





Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






Awareness Interest

Engagement

Commitment

Ownership


HIGH

LOW

Amount GIVEN











ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






ANY QUESTIONS











106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias













106






professionalism


hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




hellip IN F2F




108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





108





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias





109



















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias
















WHAT NEXT


ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




ANY QUESTIONS


Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias




Gracias

merci

grazie mille

Kiitos




Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias






Questions







Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias









Wendy Dyer





1313

This session














Types of F2F model



Whatrsquos a KPI


Sign up rate

Differences



Any questions


Current F2f Trends











Any questions



Door to Door (D2D)

Door to Door (D2D)

Private sites

Private sites

Private sites

Roaming teams

Out with the old



















Any questions




From thenhellip


Whatrsquos the kit








Any questions




F2F Welcome Call






Calling DONORS








Any questions






hellip in F2F








What next

Any questions

Gracias



face-to-face fundraising: best practices & new initiatives

Government & Nonprofit