faa airworthiness safety seminars
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FAA AIRWORTHINESS SAFETY SEMINARS. Putting “yoU” In Human Factors !!!. Your Presenter Is. LOU LERDA. A SAFETY PROGRAM MANAGER WITH. - PowerPoint PPT PresentationTRANSCRIPT
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FAA AIRWORTHINESS
SAFETY SEMINARS
FAA AIRWORTHINESS
SAFETY SEMINARS
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Putting “yoU” In Human Factors !!!Putting “yoU” In Human Factors !!!
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Your Presenter Is ......Your Presenter Is ......
LOU
LERDA
LOU
LERDA
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A SAFETY PROGRAM MANAGER WITH
A SAFETY PROGRAM MANAGER WITH
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THESEATTLEFLIGHT
STANDARDSDISTRICT
OFFICE
THESEATTLEFLIGHT
STANDARDSDISTRICT
OFFICE
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SEMINAR GROUND RULESSEMINAR GROUND RULES Ask Questions. Don’t be overly
sensitive.
This requires everyone’s input.
Keep an open mind.
Ask Questions !!
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LAST BUT NOT LEAST ...LAST BUT NOT LEAST ...
KNOCK OFF
THE “SIR”
GARBAGE!
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Putting “yoU” In Human Factors !!!Putting “yoU” In Human Factors !!!
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SEMINAR OBJECTIVESEMINAR OBJECTIVE
Examine the role of maintenance personnel in the chain of events that cause an aviation occurrence.
Develop ways to prevent or lessen the seriousness of the occurrence !
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SO WHAT’S THIS HUMAN FACTORS STUFF ANYWAY ?SO WHAT’S THIS HUMAN FACTORS STUFF ANYWAY ?
How does it affect me ?
Why should I care .... it’s just another tool for management.
SHOW ME THE MONEY !
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Ever see this person on the flight line?Ever see this person on the flight line?
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Or how about this person?
Or how about this person?
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And last but not least .... THIS person !!
And last but not least .... THIS person !!
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Everyone has seen these three characters and many more ....
Everyone has seen these three characters and many more ....
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How did they get that way ?
How did they get that way ?
E L D
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Early Life Decisions
Early Life Decisions
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EventEvent ReactionReaction
EventEvent ReactionReactionRATIONALRATIONALMINDMIND
EMOTIONALEMOTIONALMINDMIND
ADULT / CHILDADULT / CHILD
Early Life DecisionsEarly Life DecisionsMake us what we are today !!!Make us what we are today !!!
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OK, but whats that got to do with me and how well I do my job?
OK, but whats that got to do with me and how well I do my job?
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Individual reactions to events depend upon the following :Individual reactions to events depend upon the following :
FATIGUE STRESS COMPLACENCY COMMUNICATION AWARENESS DISTRACTION
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Individual reactions to events :Individual reactions to events : LACK OF KNOWLEDGE
TEAMWORK RESOURCES PRESSURE LACK OF ASSERTIVENESS
NORMS
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These are the
DIRTYDIRTYDOZENDOZEN
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We’ll look at them, one at a time . . . . We’ll look at them,
one at a time . . . .
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As well as some safety nets for each one
As well as some safety nets for each one
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COMPLACENCYCOMPLACENCY
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and the safety nets are ....and the safety nets are ....
Always follow the checklist or work cards
Never work from memory Be sure to vary your routine
periodically Be aware of the dangers of
complacency
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DISTRACTIONDISTRACTION
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The safety nets ...The safety nets ... Use a detailed check list. Always finish the job. Double inspect the work. Use torque seal and/or safety wire. Record or tag uncompleted work. When you go back to the job,
always go back three (3) steps.
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PRESSUREPRESSURE
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The safety nets . . .The safety nets . . . STOP! assess the situation. LOOK at the situation rationally.
a. Can I safely do the job on time? b. Have I voiced my concerns clearly? c. What is the worst thing that can happen to me?
LISTEN to your rational mind! a. Has this happened before?
ACT Speak up, ask for help or time.
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SHOW ME THE MONEY!!!
SHOW ME THE MONEY!!!
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RESOURCESRESOURCES
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Lack of Resources Safety NetsLack of Resources Safety Nets Check all suspect areas at the beginning of all inspections and AOG the required parts.
Order & stock parts before they’re required.
Know your sources, arrange for pooling a/o loaning
Maintain aircraft to the highest Std, if in doubt X.
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LACK OF KNOWLEDGELACK OF KNOWLEDGE
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Lack of knowledge .. Safety Nets
Lack of knowledge .. Safety Nets
Obtain school training on type, and model.
Get supervised OJT Use current manuals, old data doesn’t cut it!
Tech Rep’s are there for a purpose...use them.
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BREAK TIMEBREAK TIME
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LACK OF AWARENESSLACK OF AWARENESS
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AWARENESS SAFETY NETSAWARENESS SAFETY NETS
THINK ... what could occur in the event of an accident.
CHECK ... will your work conflict with a previous or existing repair a/o modification.
ASK ... see if anyone else can spot a problem you overlooked.
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STRESSSTRESS
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PERFORMANCE
STRESS
BASICLIVINGSTRESS
BASICJOBSTRESS
CAPACITYTOCOPE
CAUTION
DISTRESS
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HOW TO MANAGE STRESSHOW TO MANAGE STRESS
If you don’t manage stress, it will manage YOU!
STOP stop burning up emotional energy
LOOK rationally at the problem LISTEN to your rational not
emotional mind ACT once you have a plan, do it !
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OTHER STRESS HELPERSOTHER STRESS HELPERS
Be sure the solution starts with “I” Be realistic and practical. TAKE a BREAK !! Talk to someone who is not
emotionally involved with the problem.
Don’t expect miracles......just keep trying.
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FATIGUEFATIGUE
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WHAT IS FATIGUE ?WHAT IS FATIGUE ?
Fatigue is the bodies normal reaction to a physical or mental stress of a prolonged duration.
There are TWO types of fatigue. ACUTE ... short duration, cured
with good nights sleep. CHRONIC ... occurs over a period
long period of time, long recovery!
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CAUSES OF FATIGUECAUSES OF FATIGUE Long hours of labor (any type). Stress of high intensity. Large temperature variations. Noise ... above 80 db for long
duration.
Vibration for long periods and sufficient intensity.
STRONG lighting.
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SYMPTOMS OF FATIGUESYMPTOMS OF FATIGUE
Enhanced stimulus required in order to respond.
Attention reduced Memory diminished Mood becomes withdrawn. Circadian Rhythm (time of day
effect).
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COMMUNICATIONSCOMMUNICATIONS
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This is Communications ....This is Communications ....
SOUND FAMILIAR ?
“ I have to tell you that what you heard and what I said are two different things and what you think I said is definitively not what I meant @*~<!!!”
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THE SECRET TO GOOD COMMUNICATIONS
THE SECRET TO GOOD COMMUNICATIONS
You have
2 Ears
2 Eyes
1 Mouth
Use them in that order
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To Improve Communication “Learn to Listen”
To Improve Communication “Learn to Listen”
Don’t : 1) Debate 2) Detour 3) Pre-plan 4) Tune-out
Do : 1) Ask Questions 2) Paraphrase 3) Make eye contact 4) Use positive body language
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LACK OF ASSERTIVENESSLACK OF ASSERTIVENESS
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What is it anyhow ?What is it anyhow ?
“being disposed to or characterized by bold or confident assertions”.
Record all the work you do in the log book, but only sign for that which is serviceable.
Refuse to compromise your standards.
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LACK OF TEAMWORKLACK OF TEAMWORK
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Teamwork Safety Nets ....Teamwork Safety Nets ....
Always discuss and plan the WHO, WHAT, WHEN, WHERE, and HOW of the job to be done.
Insure that everyone understands and agrees!
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NORMSNORMS
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What’n the devil are NORMS? What’n the devil are NORMS? It’s a way of doing business that’s not
approved but it’s been done locally for so long.... it’s now a NORM..
ALWAYS work I/A/W the manual or have the manual changed.
Be aware that “NORMS” don’t make it right !
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AND THERE YOU HAVE
IT,
DIRTY
DOZEN
THE
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BREAK TIMEBREAK TIME
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AND NOW SOME
ACTUAL CASE
STUDIES
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THE ENDTHE END