Διοίκηση Παραγωγής production & operations …pom (pg ) -lectures 1-2 october,...

POM (PG ) - Lectures 1-2 October, 2018

Καθ. Γ. Μποχώρης 1

Καθηγητής Γεώργιος Μποχώρης

Γραφείο 435, Τηλ. 210 4142253

[email protected]

Διοίκηση Παραγωγής

Production & Operations Management

Διοίκηση Παραγωγικών Λειτουργιών

MBA

Τμήμα ΟΔΕ

Πανεπιστήμιο Πειραιώς

◦ Εισαγωγή

◦ Περίγραμμα Ύλης

◦ Βιβλίο, Εργασίες, Εξετάσεις

◦ Introduction to Business Administration & Management

◦ Introduction to POM

◦ Κεφάλαιο 1

◦ Κεφάλαιο 2

◦ Ασκήσεις για το επόμενο μάθημα

Δομή Μαθημάτων 1ου Π/Σ



Ελληνικά ή Αγγλικά

Εργασίες

Ασκήσεις

Βιβλίο & Πρόσθετο Υλικό

Ξενόγλωσσο Βιβλίο

Ελληνικό Βιβλίο

... βιβλίο, εργασίες , ...., εξετάσεις

Εναλλακτικές Δυνατότητες

Χωρίς Βιβλίο ?

Ξενόγλωσση Βιβλιογραφία (διαρκής ενημέρωση)

Μελέτες Περίπτωσης

Τιμή Βιβλίου

Εξετάσεις

Επιχειρηματικές Λειτουργίες

Μαθήματα

... εφαρμοσμένη γνώση



The Heritage of POM

What is POM (OM)

Products & Services (Differences)

Operations in the Service Sector

Organizing to Produce (Products & Services)

Ch1 - Operations & Productivity

Exciting New Trends in POM

What Operations Managers Do

Ethics & Social Behavior

POM & other Management Functions

The Productivity Challenge

What is Business Administration ?

“The purpose of a business

is to

create a customer”

Peter Drucker



Management & Leadership

“… Management is doing things right

Leadership is doing the right things …”

Peter Drucker

Innovation

“Innovationdistinguishesbetween a leader &a follower”

Steve Jobs



Steve Jobs on Teamwork - Excellence

“Be a yardstick of quality.

Some people aren't used to an

environment where excellence is

expected”

“Great things in business are never

done by one person.

They're done by a team of people”

... a changing world



Changing Operational Models

“Sharing Economy”

amazon, uber, airbnb, ….”

… Access …



… Availability …

Competitive Advantage



Darwinian Environment

Διάθεση για Αλλαγές ...



Dancing Elephants

“When I arrived at IBM, there were Team signs all around. I asked, 'How do people get paid?' They told me, 'We pay people based on individual performance.’

The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, theythink that's what's really going to affectemployees.

People don't do what you expect but what you inspect.”

Environmental Trends



Change, …, Re-Organization

“… we can’t solve problems

by using

the same kind of thinking

we used when we created them …”

Albert Einstein

... Αλλαγές



A not so disrupted Operation

Change, …, Re-Organization

“… every act of creation is, first of all,

an act of distruction ...”

Albert Einstein



A Disrupted Operation

Digital Disruption

“Banking is necessary, banks are not”

Bill Gates



Digital ...

“… digital mastery

is not about the technology itself,

but about

how it supports business transformation”

Leading Digital, MIT Initiative on the Digital Econom

what is POM ?

Production

isthe creationof goods & services

Operations Management (OM)

is the set of activities that creates value in the form of goods & services by transforming inputs into outputs



what POM does ?

converts inputs into outputs

overseeing, designing, controlling the process of production & redesigning business operations in the production of goods &/or services.

ensuring that business operations are efficientusing as few resources as needed & effective(meeting customer requirements)


“Western countries ...

higher living standards / costs …

hope to keep on increasing their wealth …

by increased productivity”

Collinson Grant




Inputs

Labour,Capital,

Management

Processes

The U.S. economic system transforms inputs to outputs at about an

annual 2.5% increase in productivity per year. The

productivity increase is the result of a mix of

capital (38% of 2.5%), labour (10% of 2.5%), and

management (52% of 2.5%).

Outputs

Goods &Services

Tangible

Separate Production from Consumption

Can be inventoried

Low Customer Interaction

Organizing to Produce (Products & Services)

Προϊόντα & Υπηρεσίες

Produced & Consumed at the same time

Often Unique

High Customer Interaction

Inconsistent Definition

Intangible

Often Knowledge based



Λειτουργίες

Αξιοπιστία

Ικανότητα Επισκευής

Αντοχή

Αισθητικά Χαρακτηριστικά

Χαρακτηριστικά

Προϊόντα – Διαστάσεις | Περιγραφή

Συμμόρφωση

Συμμόρφωση

Ασφάλεια

Εν συναίσθηση

Προσβασιμότητα

Ανταποκρισημότητα

Αξιοπιστία

Υπηρεσίες – Διαστάσεις | Περιγραφή

Απτά Στοιχεία



Why Study / Practice POM ?

Customer Experience

Costly part of an Organization

Major Management Function

Where Companies look for their next CEO

Business FunctionCompanies

Private Public

1 Operations 73% 72%

2 Finance 66% 71%

3 Sales 65% 67%

4 Marketing 46% 51%

5 Engineering 22% 35%

6 Human Resources 29% 20%

7 Other 16% 20%

8 IT 11% 14%

9 R&D 9% 6%



From … To

Local or national focus

Batch shipments

Low bid purchasing

Lengthy product development

Standard products

Job specialization

Global focus

Just-in-time

Supply chain partnering

Rapid product development, alliances

Mass customization

Empowered employees, teams

Competitive Advantage through Operations

Competing on Differentiation

Competing on Cost

Competing on Response

Ten Strategic Decisions & Competing on ..

Ch2 – Operations Strategy in a Global Environment



Ten Strategic Decisions

Operations’ CompetitiveDecisions Advantage

Product

Quality

Process

Location

Layout

Human Capital

Supply Chain

Inventory

Scheduling

Maintenance

Response(Faster, to the need)

Cost Leadership(Cheaper)

Differentiation(Better)

σας ευχαριστώ ....

Ερωτήσεις ;

Διοίκηση Παραγωγής production & operations …pom (pg ) -lectures 1-2 october,...

Documents