f b job descriptions

8/13/2019 F B Job Descriptions

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INDEX

F&B Director 餐餐餐餐餐

F & B Manager 餐餐餐餐餐

Asst. F & B Manager 餐餐餐餐餐餐餐

Secretary 餐餐

F&B Clerk 餐部文饮饮

Catering Manager 餐餐餐餐餐

Banquet Supervisor 餐餐餐餐餐

Banquet Captain 餐餐餐餐餐

Banquet waiters/waitress 餐餐餐餐餐餐餐员

Banquet Coordinator 餐餐餐餐餐员

Restaurant Manager Co!!ee "ouse 餐餐餐餐餐

Asst. Rest. Manager Co!!ee "ouse 餐餐餐餐餐餐餐

Rest. Supervisor Co!!ee "ouse 餐餐餐餐餐

Rest. Captain Co!!ee "ouse 餐餐餐餐餐

Rest. "ostess Co!!ee S#op 餐餐餐餐餐

Rest. $aiter/ waitress Co!!ee "ouse 餐餐餐餐餐餐餐员

Rest. Bus %oy Co!!ee "ouse 餐餐餐餐餐餐

Roo Service Manager 餐餐餐餐餐餐餐餐餐

Roo Service Supervisor 餐餐餐餐餐餐餐餐餐

Roo Service Captain 餐餐餐餐餐餐餐餐餐

Roo Service 'rdertaker 餐餐餐餐餐餐员

Roo Service $aiter 餐餐餐餐员

Restaurant Manager C#inese Restaurant 餐餐餐餐餐

Asst. Restaurant Mgr. C#inese Restaurant 餐餐餐餐餐餐餐

Restaurant Supervisor C#inese Restaurant 餐餐餐餐



Restaurant Captain C#inese Restaurant 餐餐餐餐

Restaurant "ostess C#inese Restaurant 餐餐餐餐餐

Restaurant $aiter / waitress C#inese Restaurant 餐餐餐餐餐餐员

Restaurant Bus%oy C#inese Restautant 餐餐餐餐餐

Beverage Manager/Asst. Beverage Manager 餐餐餐餐餐餐餐餐

Beverage Supervisor 餐餐餐餐餐

Bar Captain 餐餐餐餐餐

Cocktail $aitress 餐餐餐餐餐员

Bartender 餐餐员



JOB DESCRIPTION

JOB TITLE : FOOD & BEVERAGE DIRECTOR

DEPARTMENT : F&B ADMINISTRATION

JOB CODE : FB 1

REPORT TO : GENERAL MANAGER

GENERAL MISSION 餐餐餐餐

Responsible for overall supervision, planning, control and

coordination of all activities of personnel engaged in office

administration and operation of the department

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

RES!ONSI"ILI#IES AN$ MEANSResponsible for the overall operation and co-ordination of various Food & Beverage

departments such as coffee shop, Room se4rvice, Specialty Restaurant, Night Club,

all the itchens, ste!arding etc"

餐餐餐餐餐餐餐餐餐餐餐餐餐餐 ( 餐餐餐 ( 餐餐餐餐餐 ( 餐餐餐餐 ( 餐餐餐 ( 餐餐餐(餐餐餐餐

餐餐餐餐餐餐餐 .

A$MINIS#RA#I%E RES!ONSI"ILI#IES

)*ercises adinistration and supervises t#roug# Food & Beverage Manager(

)*ecutive C#e! and Restaurant Managers.

餐餐餐餐餐餐餐 ( 餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

&onfers 'ith management on reports, forecasts, budget polic( and

future planning

餐餐餐餐餐餐餐餐餐 , 餐餐餐餐餐餐餐餐

!repares reports for management including budget and forecasts

餐餐餐餐餐餐餐餐餐餐餐餐



Surnishes guidance to Restaurant Managers on emplo(ees training,

public relations and sales promotion

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

#a)e responsibilit( for an( tas) assigned b( the General Manager,even though it might not concern the *ood + "everage $epartment

餐餐餐餐餐餐餐餐餐餐餐餐餐 ,餐餐餐餐餐餐餐餐餐部无餐

*ollo' through on an( tas) assigned b( the General Manager, even

though it might not concern the *ood + "everage $epartment

餐完饮餐餐餐餐餐餐餐餐餐餐餐餐餐餐 ,餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐员餐

Give comments to the General Manager on the progress of all tas)s

assigned b( the General Manager, and on those tas)s, self assigned,

'ithin a reasonable time limit

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

!erforms related duties and special proects as assigned

餐餐餐员餐餐餐餐餐餐餐餐餐餐餐餐

#E&-NI&AL RES!ONSI"ILI#IES

Recommends to management, regarding changes or innovations in

plans, policies, procedures and e.uipment

餐餐餐餐餐 , 餐餐 , 餐餐 , 餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

#o conduct, together 'ith *ood + "everage Manager and /or

Restaurant Managers, actual inspection tours, chec)s on

departmental operations and special proects

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

Establishes standards and norms of food and beverage .ualit( and

purchasing

餐餐餐餐餐餐餐餐餐餐餐 , 餐餐 , 餐餐餐餐餐餐餐

Revie's prices, sources of suppl(, food and beverage sales, trends,

inventories, etc

餐餐餐 ,餐餐餐餐 ,餐餐餐餐餐餐餐 ,餐餐 ,餐餐餐餐餐餐餐

&OMMER&IAL RES!ONSI"ILI#IES



0or)s 'ith Restaurant Managers in testing and e1perimental

proects to upgrade product or procedure

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

Meets periodicall( 'ith Restaurant Managers to revie' operationsand discusses methods of improving procedures and 'a(s to meet

unusual business demands

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

Meets 'ith purve(ors to learn of ne' products or methods

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

Meets 'ith customer on special functions and its arrangements

餐餐餐餐餐餐餐餐餐餐餐

2eeps a'are of trends, practices and e.uipment in food and

beverage preparation and service in the hotel and restaurant field

through trade literature and actual visits

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

Improves sales volume in all outlets b( means of up3to3date

mar)eting, menus 4seasonal and special5, festivals 4barters, airlines

or other sister hotels5, and special food and beverage promotions

餐餐餐餐餐餐餐餐餐餐餐餐餐餐 ,餐餐餐餐餐餐 ,餐餐餐 ,餐餐 4餐餐 ,餐餐餐餐餐餐餐餐餐 5,餐

餐餐餐餐餐餐

-6MAN RES!ONSI"ILI#IES 餐餐餐餐

Maintains close liaison 'ith other $ivision -eads and $epartment

-eads

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

&onducts constant training 4not onl( on the ob5 and evaluation of

each emplo(ee, rotation, incentive programs, ob descriptions, and

initiates staff recreation

餐餐餐餐餐员餐餐餐餐餐餐餐餐餐餐 ,餐员餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

RELA#ION 餐餐餐餐

Establishes effective emplo(ee relations and maintains the highest

level of professionalism, ethic and attitude to'ards all hotel guests,

clients, heads of department and emplo(ees



建立良好的人事关系，在工作中立良好的工作形象，店的客人、客、部饮饮饮饮

理和工以情和化的服饮饮饮饮饮饮饮



JOB DESCRIPTION

JOB TITLE : FOOD & BEVERAGE MANAGER

DEPARTMENT : F&B ADMINISTRATION

JOB CODE : FB 2

REPORT TO : FOOD & BEVERAGE DIRECTOR



coordination of all activities of personnel engaged in office


餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

RES!ONSI"ILI#IES AN$ MEANS

Implements and enforces safet( regulations and house rules! "#$%部的 &'(饮饮

Establishes control procedures in all operation aspect in accordance

'ith the -otel polic(

)*+ 店的 &'(建立,部的 &'(饮饮饮


$evelops and administers *+" budget, action plan and promotionalactivities of the department7 stimulates sales and profit, controls

operating e1penses

'-./理餐部的 0，123 4 5! 6饮饮饮饮饮饮, 7'8,$9:; 饮

Involves &hef in planning of menus, deciding in pricing 'hich is

mar)et3sensitive

<= '-> 和-?饮饮饮饮

$evelops 'ine and beverage lists 'ith "everage Manager




!rovides Management 'ith information regarding client satisfaction

and activities of competition7 !repares monthl( *+" report

@/理 9AB关客人的 C情D$ E4 ，. FG餐部的 H饮饮饮饮饮饮饮饮


6ses all resources, labor, material and e.uipment effectivel(

BI;J B的 K、LK饮饮

Establishes short and long term plans and goals

'- M和NM O、P 饮饮饮

&ompletes 'ee)l( inspection on overall outlets8 appearance 9 themaintenance of all fi1tures, fittings and operating e.uipment

FQM) R部 S TUBV 、WX$ 的YZ情D饮饮饮饮饮饮饮饮

Establishes par stoc) for operating supplies to ensure the smooth

operation of the department

Y[\ 的] 以^Y,部_` 饮饮饮饮

Initiates regular *+" meeting schedules that involves full

participation

ab餐部的c O饮饮饮


Attends to guest complaints, re.uests or in.uiries regarding food

and services and immediatel( ta)es all re.uired corrective

measures

关d客人 >$服的e 、)f和gf，.立hijBIkl饮饮饮饮

Ma)es fre.uent suggestions to Management in reference toimprovement of general operation, cost control and profitabilit(

@/理 9m建，以9:工作In，. o p5q的Ir饮饮饮饮


Leads the team b( holding dail( briefings and monthl(

communication meetings to discuss various aspects of service and

preparation 'ith all concerned

s tc$FG的upc v 、在服 $工作中m 的饮饮饮饮饮饮饮饮饮饮



#rains and develops subordinates7 follo's3up and enforces

orientation of all ne' emplo(ees and ongoing training of all staff

wx UB的y 工z{ 店，. |} 工 S~ 饮饮饮饮饮饮饮饮

Observes and records emplo(ee performance hence inspires othersto goal achievement and sho's interest in staff career development

•. 工的工作€ ，关工的 2，‚ 工ƒ o工作P 饮饮饮饮饮饮饮饮饮饮饮

&onducts intervie's 'ith potential candidates and responsible for

recruitment of staff

„[… . † 工饮饮饮饮饮

RELA#ION




建立良好的人事关系，在工作中立良好的工作形象，h 客人、客 $部饮饮饮饮饮

理以情和化的服饮饮饮饮



JOB DESCRIPTION

JOB TITLE : ASST. FOOD & BEVERAGE MANAGER

DEPARTMENT : FOOD & BEVERAGE SERVICE

JOB CODE : FB 3

REPORT TO : FOOD & BEVERAGE MANAGER


Assists the *+" Manager in the overall supervision, planning, control

and coordination of all activities of personnel engaged in office


餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

RES!ONSI"ILI#IES AN$ MEANS

Enforces safet( regulations and house rules

! "#$%部的 &'(饮饮

Assumes all duties of the *+" Manager in his absence7 performs an(

other duties that ma( be assigned

在餐部理‡在的情Dˆ，‰理饮饮饮/Š的工作，.完8‹ Œ的Ž工作饮


&onfers 'ith the *+" Manager in developing *+" budget, action

plan and promotional activities of the department7 stimulates sales

and profit, controls operating e1penses

<餐部理'- 0， O.123 4 5! 6 ，9:; .7饮饮饮饮饮饮饮饮饮饮

餐餐餐餐餐餐餐餐餐



!rovides Management 'ith information regarding client satisfaction

and activities of competition

@/理 9AB关客人的 C情D$R‘4 的情D饮饮饮

!articipates in menu planning and pricing 'ith *+" Manager andE1ecutive &hef

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

$evelops 'ine and beverage lists 'ith "everage Manager7

Authori:es "everage re.uisitions


&oordinate group meal arrangements and inform all concerned

<"’ “餐，.s”关事–饮饮饮


Oversees Stoc) levels in stores for operation and month3end

inventories

部 ]$G—的 ]˜饮饮饮饮饮饮饮

Oversees $epartment Inspection and all follo' ups 'ith concerned

department

关d部的R 事–.™B关部 š S饮饮饮饮饮Liaisons 'ith !urchasing Manager pertaining to all !urchase

re.uests and orders

和i 部理系B关的i › $- 饮饮饮饮饮饮饮

Liaisons 'ith public relations pertaining to all obs re.uisition

promotional matters

™œ关部系B关工作)f，3 事–饮饮


Ma)es fre.uent suggestions to Management in reference to

improvement of general operation, cost control and profitabilit(

餐餐餐餐餐餐餐餐餐9:工作 n，饮 . o饮 p5q的饮员员餐



measures

关d客人 >$服的e、)f和gf.立hijBIkl饮饮饮



Meets and negotiates dealings 'ith suppliers then submit proposal

to *+" Manager

™A žŸ .9u建饮饮饮饮饮饮

Involved in Entertainment audition and dealings的¡ ˜. 理的工作饮饮饮饮饮饮饮


Leads the team b( holding dail( briefings and monthl(

communication meetings, in the absence of the *+" Manager, to

discuss various aspects of service and preparation 'ith all

concerned

s tc$FG的upcv 、工作$服中的饮饮饮饮饮饮饮饮

#rains and develops subordinates7 follo's3up and enforces


wx UB的y 工z{ 店，. 工 S~ 饮饮饮饮饮饮饮

Observes and records emplo(ee performance able to ma)es

recommendation for staff promotions

•. 工的工作€ ，‚ 工 o工作P ，关工的 2饮饮饮饮饮饮饮饮饮饮饮

&onducts intervie's 'ith potential candidates

餐餐餐餐餐

RELA#ION 餐餐餐餐








JOB DESCRIPTION

JOB TITLE : SECRETARY

DEPARTMENT : F&B ADMINSTRATION

JOB CODE : FB 5

REPORT TO : FOOD AND BEVERAGE DIRECTOR


Responsible for rendering secretarial and administrative services for

*+" department

餐部的文 $S¢服工作饮饮饮饮饮

RES!ONSI"ILI#IES AN$ MEANS 餐餐餐餐餐

!erforms duties common to all non3supervisor( personnel in a timel(

and efficient manner in accordance 'ith the -otel policies

*+ 店的 &'(，)$ 、x£的完8, 工作饮饮饮饮

Maintains professional business confidentialit(

Y¤¥¦

A$MINIS#RA#I%E RES!ONSI"ILI#IES 餐餐餐餐

Sees to proper handling, usage and maintenance of office



e.uipment and supplies7 maintains cleanliness of the *+" Office

_^§作、¨J、YZ œ $J©，Y[ œª的« 饮饮饮饮饮

#(pes memorandums, letters, fa1es, reports and other

correspondence including those of confidential nature for Superior,his assistants and "an.uet Service personnel

理、理<理$¬c 6人的、®¯、 °、 H的±²工作，.饮饮饮饮饮饮饮饮饮饮

)Y¤¥¦

Maintains proper records all memos and letters7 Organi:es and files

documents in a s(stematic manner ie according to departments

_^ 、³理、]´UB的 $®¯饮饮饮饮

#a)es and transcribes minutes of departmental meetings

µtc 饮饮

$rafts routine and simple correspondence and memorandum for

approval of superior

¶·‹ 的)fab¸s、的®¯$ 饮饮饮饮饮

Ans'ers and places telephone calls for superiors7 arranges

appointments for superior and reminds him of it

¹º . ‹ "’ c，g) $ 9»‹ 饮饮饮饮饮饮饮饮

Opens reads and sorts incoming mail for the department7 dispatches

and records outgoing mail

±1、、³理部的 ¯，¼ ®¯.µ好饮饮饮饮饮饮饮

Maintains ade.uate stoc) of office supplies7 controls all stationar(

supplies for the department

Y[.7'好,部的 œJ©饮

Liaisons 'ith purchasing secretar( pertaining + all purchase re.uest

and purchase orders

i 部½ B关i ™i )f饮饮饮饮饮饮饮

#E&-NI&AL RES!ONSI"ILI#IES 餐餐餐餐

0ell versed 'ith personal computer and operates various computer

soft'are programs such as Lotus, 0indo' ;<, !ageMa)er etc in

order to increase office efficienc(

z ¨J 0¥，$R‘ J ¯，T¾饮饮饮饮 Lotus, 0indo';<, !ageMa)er 餐餐

&OMMER&IAL RES!ONSI"ILI#IES 餐餐餐餐



Able to carr( out routine functions and activities of "an.uet

&oordinators/cler)s

理¬c $ 工的¿`工作4 饮饮饮饮饮饮


Interacts 'ith clients as re.uired

*+g)™客系饮饮

RELA#IONS 餐餐餐餐

Establishes effective emplo(ee relations, maintains the highest level

of professionalism, ethic and attitude to'ards all hotel guests,






JOB DESCRIPTION

JOB TITLE : F&B CLERK

DEPARTMENT : F&B ADMINSTRATION

JOB CODE : FB 6



0or)ing under the supervision of $irector of *ood + "everage and

assisting the *ood + "everage Manger, Responsible for t(ping, filing

and all incidental assignments from the $irector of *ood +

"everage

¹À餐的饮饮饮饮饮, 餐餐餐餐餐餐餐餐餐餐 ±Á饮饮 , ]´$ÂÃÄ餐 ¼Å的饮饮饮

餐餐

RES!ONSI"ILI#IES + MEANS 餐餐餐餐餐



#o ta)e do'n all messages and in.uiries for the *ood + "everage

$epartment and prepares and up dates all the re.uired files for the

da(s meetings Responsible for all movements, delegations in the

*ood + "everage s(stem Attends the dail( "an.uet breifing and

an( other meetings as re.uired

B关餐部的ÆÇÈ)f饮饮饮 , $ Éy]´饮 mÊF¿¬c部的c ÈŽŠË饮

餐餐餐餐餐餐

#$%NS'R#'() R)S*+NSB')S 餐餐餐餐

'o assist the F&B Secretary every morning in the tracer system for any files that

needs to be taen care of for that day and inform all appointments for that day"

<餐部½ š Ugš 的文¯饮饮饮饮饮,

.9»UBÌÍ的 c饮"

Collect all reservation sheets booed the previous day for circulation"

ÎÏUBÐ|Í的 .饮饮饮饮饮"

'o assume the duty and total responsibilities of the F&B secretary in her absence in

delegating normal instructions and meeting visitors to the department"

Ì餐部½ ‡在饮饮饮饮, # ŽUB的工作饮饮饮饮饮

6nderstand all supporting department procedures pertaining to the

*ood + "everage office

理Ñ.Ò[B关餐 œª的¢Ó™ÔÕ饮饮

eneral typing to include .'/#N0 1+23 letters, letters of confirmation, etc" Food

&Beverage office correspondences5, memos, !eely sales and forecast reports and

inter 6 department meeting minutes"

餐餐餐餐餐餐餐餐, 餐餐餐餐餐部|Ö文¯饮 5, 饮饮, F× 6$ 6 M H$部 %饮饮饮饮饮餐餐餐

餐餐



She is to assist the outlet managers in t(ping place cards for %I!

guests and table name cards and etc She should ensures that all

function orders are propert( distributed to departments concerned

and that changes are made out in the function order change from

and distributed as soon as possible as and 'hen re.uired

Ø<R部理±² Ù饮饮饮饮 , ÚÙÛ,^Y¬c Ü^¶ Ý¼饮饮饮饮饮

She is to maintain all inter3departmental reports/memos and 'rite

letters/memos as and 'hen necessar( Is responsible for all filing

'or) re.uired either in chronological, numerical or alphabetical

order #hat of the hotel

餐餐餐餐餐餐餐餐餐餐餐, $Ug Þ®饮饮饮 / 饮饮 ]´È¶ß‰ Õ饮饮饮 , à Õ饮饮

#o have product )no'ledge pertaining to food and beverage outlets

and especiall( ban.uet department #o ensure good 'or)ing

relationship among staff 'ithin the department

X B关餐 m©的” áŽâ¬cã…饮饮饮 ^Y部 %部良好的工关系饮饮

Abilit( to 'or) independentl( and efficientl( 'ith minimum

supervision and have positive attitude

Bä立工作, 的åK饮饮 , 工作 ( æ@‹饮饮


of professionalism, ethic and attitude to'ards all hotel guests,clients, heads of department and emplo(ee





JOB DESCRIPTION

JOB TITLE : CATERING MANAGER

DIVISION : F&B CATERING

JOB CODE : BQT1

REPORTS TO : FOOD & BEVERAGE DIRECTOR




#he complete "an.uet Operation and &anteens of the hotel, assist

"an.uet Manager, &aptains, 0aiters/'aitresses and &asual staff

餐餐餐餐餐, 餐餐餐餐餐餐餐/理¬c ç 理饮饮 , è服 $ 工的工作"’饮饮饮饮饮


-e is under the supervision of the $irector of *ood + "everage and

in charge of all the &atering staff and is responsible for the

smoothness of service of all &atering and conventions at the hotel

-e is directl( in charge of entire operation in maintaining and up

)eeps the standard of service of the &atering $epartment as 'ell as

training of the "an.uet staff

¹À餐的饮饮饮饮饮,

餐餐餐餐餐,

工餐的_` 作饮饮

é¹ê/¬c 工的~饮饮,

餐

餐餐餐餐餐餐餐

餐餐

#$%NS'R#'() R)S*+NSB')S 餐餐餐餐

/e checs !ith $irector of Food & Beverage or Food & Beverage %anager as soon

as he reports for duty on the daily events"

TëÌÍB¬c, 餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

/e schedules service staff according to Ban7uet Functions thus allo!ing enough time

for mise en place one hour before any functions"5

¬cÐ|ì饮, "’ 工作好餐ÐÜ饮饮"



He keeps abreast of all changes and or cancellat!ons of all f"nct!ons on

the change sheet t!#e date place and n"#ber of g"ests attend!ng$

#ak!ng ad%"st#ents !n staff!ng as re&"!red and passes th!s !nfor#at!on

on to the depart#ents that 'orks '!th e(g( k!tchen( Be)erage$ ste'ard$

etc(

$ $ $ $ $ $ $

(

He !s !n charge of all seat!ng plans and ens"res that all #!se en place or

set*"ps are carr!ed o"t accord!ng to the plans( To pre check the ste'ard

before set "p t!#e and ens"res that the l!ne "p !s co#plete(

$ $ (

-e discusses and coordinates 'ith his assistants on the staffing for

all service personnel on set3ups and clean3ups and supervise themin 'or)ing closel( 'ith the house)eeper

<Ž<íÈ 工 Ú饮饮饮 ,员员, ™客î/W ¦ï作饮

-e ensures 'hen setting up the ballroom for an( event that t'o

e1tra tables are al'a(s set before event occurs

无 Ã‘¬cË ðñÜ 餐ò以óô|饮饮饮饮饮饮

#o be personall( in charge and ta)e care of all %I! functions and an(

other re.uirement that needed



õ ö)人L的¬c饮饮饮 , ¦÷dCŠ 的ÂÃg)饮

#o introduce himself to the person in charge of the function b(

sa(ing, =Good morning or afternoon =M( name is>>?, I am the

&atering Manager, is there an(thing I can do to assist (ou, please do

not hesitate to call on me

在客人ø õù饮饮饮饮”餐餐/ˆú好, û的üÁâ…, ûâ¬c 理饮饮 , TëBý

餐餐餐餐餐餐餐餐 ,餐餐餐餐餐餐餐

He br!efs staff at the t!#e the+ are sched"led on spec!al notes of

ser)!ce and food !te#s and #akes floors plans for ass!gn#ent of

stat!ons(

在þ 中 m^÷F人的 ÿ域饮饮饮饮饮

-e maintains a smooth co3ordination 'ith the ban.uet )itchen in

dishing out food and obtain and accurate count on guest attendance

for the E1ecutive &hef before the complete dish out of the entrees

¬c =î的_` 作饮饮饮饮 , ™S¢ = 系以^Ym©饮饮

-e ascertains that all functions are properl( billed, signed and

entered on the control sheet after each function

在¬c后^ UB的¬c 已 «. 示在 P‹饮饮饮饮饮饮饮

-e maintains the departmental training and supervises an( ne'

personnel in the ban.uet department

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

-e should be punctual at all times and 'illing to assume more

responsibilities

餐餐餐餐餐, | Ü饮饮

-e ma)es sure that the microphones, tape recorders, proectors, etc

are pic)ed up and properl( stored after each event

^Y在¬c 束之后妥善Y]U¨J的麦可饮饮, 音¥饮 , 幻V¥Û饮饮

-e conducts himself in such a manner so as to encourage fello'emplo(ee to do li)e'ise, thus enhancing the stature of his position

and that of the hotel

dCõû形象以工立|个好的榜饮饮饮饮

#o 'or) closel( 'ith Sales $epartment to develop ne' items to

promote, Also must be concerned 'ith *ood + "everage costs

¦™ 6部ï作饮饮 , 餐餐餐餐餐餐, 同关d餐 8,饮饮

Gives specified assignment to all staff on dail( basis

F¿¼Å 工明^的Â饮饮



&hec)s specific assignment in accordance 'ith performance of ob

standard and to arrange staff to 'or) on schedules for set3up of an(

functions

"’ 工参!特的委派工作饮饮 , "’¬c 饮

#o control the final presentation of all meals and beverage served,

as 'ell as chec)ing their .ualit( and proper service

^YUB酒>的外饮, ˜$_^的服 ÔÕ饮饮

If there is an( complaints, tr( to solve them in a proper manner, do

no argue 'ith the guests, and if the situation becomes serious, call

*+" Manager

T遇客人e饮, w˜以平气和的 (ƒÑ决饮 , ‡)™客人E饮, Tr情D ö饮

s”餐理饮饮饮饮

#o follo'3up 'ith the captain and 'aiters to ma)e sure that all the

set3ups are up to the standard re.uired

餐餐餐餐, 服 ^Y ÜÚ形的饮饮饮饮

#o chec) that the right t(pe of cutleries, glasses and croc)eries are

used and cleaned b( the 'aiters #o ma)e sure that all the linen and

s)irting are properl( pressed

服 â否已_^« 了刀叉饮饮饮饮饮 , 餐餐餐餐, 餐餐餐餐 ^YUBò裙Œb的_^饮

餐

&hec)s 'ith the organi:er on the follo'ing points before the

functions commences@

™¬c “以ˆ事– |}^饮饮饮饮

♦ 0hether it is a full bar set3up

â否 !Ú饮

♦ 0hat time to commence a dinner/lunch/meeting/coffee brea)s,

etc

Ã "íÜ #餐饮饮 , 餐餐, 餐餐, ú$Û

♦ #he 'hole function program involved

餐餐餐餐餐餐餐餐

♦ 0ho to sign the bill after function

¬c后Ä饮饮饮



♦ #o re3chec) all details 'ith the host to assure that all has been

done, to ensure the success of the function

™¬c è%(^ â否UB的工作已 µ好饮饮饮饮饮 , ^Y¬c的8&饮饮

♦ #o double chec) all functions one hour earl( to see that all things

are in order

¬cÐ|ì饮, %( UB¬cÜ â否“饮饮饮饮

♦ &hec)s the cleanliness of he function rooms, the ade.uac( of the

lighting and the correct temperature of the room

¬c î的«饮饮饮饮, i'$ª%((

♦ Signboards properl( spelled, bar set3up on schedule, side stands

'ith correct condiments and full( e.uipped 'ith additional

serving utensils, mise3en3place for the functions

^Y)示*, 酒+Ú的¶ ,饮饮 , J餐餐X的 #$ï理 ,饮饮

#o chec) 'ith the chef for the necessar( food to be read( for the

function

¬cÐ™= 系Ug的-©饮饮饮

#o conduct dail( function briefings for the staffs

工.1F¿¬c的Nc饮饮



JOB DESCRIPTION

JOB TITLE : BANQUET SUPERVISOR

DIVISION : F&B ADMINISTRATION

JOB CODE : BQT 2

REPORTS TO : ASST F & B MANAGER / BANQUET

MANAGER

/


Responsible for overall supervision and coordination of all activities

of personnel engaged in operation of the "an.uet $epartment

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐


Ensure proper coordination 'ith 2itchen, Ste'arding, -ouse)eeping,Engineering and other departments for all necessar( arrangements

and preparation for each function based on the Event orders

™=î、/事部、客î部、工Ô部$Ž部好B关¬c- 的"’$Ü 工饮饮饮饮饮

餐餐

!erforms an( other duties as assigned b( (our superior in a timel(

and efficient manner

$ 、:IÝ完8‹ Œ的ŽÂ 饮饮饮


&ontrols part3timers hired for specific functions and chec)s

attendance of all permanent and casuals

/理特/¬c的工，. UB 工的m0情D饮饮饮饮饮饮饮

Maintains proper records of Sales, guest complaints, solutions and

all concerns pertaining to personnel or e.uipment in appropriate

logboo)s for reference

6 、客 e、Ñ决ã1$B关人 $ 情D，以饮饮饮饮饮饮饮饮饮饮饮




improvement of general operation, cost control and profitabilit(

@ 9m建，以9:工作In， o5q p的P的饮饮饮饮饮


Sets and serves in functions in accordance to the Standard

Operating Manual

*+ Ü的工作í2工作™服饮饮

In charge of repair of fi1tures, fittings and ban.uet operating

e.uipment, initiates maintenance re.uest as necessar(

V 、WX、的 3Tg)，4Þ 3› €饮饮饮饮饮饮饮饮

Maintains establishment of par stoc) for operating supplies to

ensure smooth operation

Y[\ ] 以^Y,部的_` 饮饮饮饮

!articipates in dail( briefings and monthl( communication meetings

to discuss various aspects of service and preparation

参!F¿的tc，s FG的upc v B关服 $Ü 工作Ûã…的饮饮饮饮饮饮饮

餐餐

*ollo's control procedures for billing before and after service

服 Ð后，¶·5 ÔÕ饮饮

Implements and enforces safet( regulations and house rules

! "#C $%部的 &'(饮饮饮


0elcomes host of function and assist an( last minute changes or

arrangement in the absence of "an.uet Manager

6¬c„[人，T¬c 理‡在，) <Ug的工作 È"’饮饮饮饮饮饮

!6"LI& RELA#IONS 餐餐餐餐



measures

关d客人 >$服的e、)f和gf，.立hijBIkl饮饮饮




#rains personnel according to established procedures, &onducts


wx¨UB的y 工z{ 店，. 工 S~ 饮饮饮饮饮饮Establishes effective emplo(ee relations, maintains the highest level



建立良好的人事关系，在工作中立良好的工作形象饮



JOB DESCRIPTION

JOB TITLE : BANQUET CAPTAIN


JOB CODE : BQT 3

REPORTS TO : BANQUET SUPERVISOR


Responsible for assisting the "an.uet supervisor in the overall

supervision and coordination of all activities of personnel engaged in

operation of the "an.uet $epartment

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐




$ 、:IÝ完8‹ Œ的Ž工作Â 饮饮饮


&ontrols part3timers hired for specific functions and chec)s

attendance of all permanent and casuals

/理特/¬c的工，. UB 工的m0情D饮饮饮饮饮饮饮




6 、客 e，Ñ决ã1$B关人 $ 情D，以饮饮饮饮饮饮饮饮饮饮饮




Sets and serves in functions in accordance to the Standard

Operating Manual

*+ Ü的工作í2工作™服饮饮In charge of repair of fi1tures, fittings and ban.uet operating


V 、WX、的 3Tg)，4Þ 3› €饮饮饮饮饮饮饮饮

Maintains establishment of par stoc) for operating supplies to

ensure smooth operation

Y[\ ] 以^Y_` 饮饮饮饮


to discuss various aspects of service and preparation

参!F¿的tc，s FG的upc v B关服 $Ü 工作Ûã…的饮饮饮饮饮饮饮

餐餐

*ollo's control procedures for billing before and after service

服 Ð后，¶·5 ÔÕ饮饮


! "#C $%部的 &'(饮饮饮


0elcomes host of function and assist an( last minute changes or

arrangement in the absence f "an.uet Manager

6¬c„[人，T¬c 理‡在，) <Ug的工作 È"’饮饮饮饮饮饮


Attends to guest complaints, re.uests or in.uiries regarding foodand services and immediatel( ta)es all re.uired corrective

measures

关d客人 >$服的e、)f和gf，.立hijBIkl饮饮饮


#rains personnel according to established procedures7 conducts


wx¨UB的y 工z{ 店，. 工 S~ 饮饮饮饮饮饮







RE!LA&EMEN# AN$ #EM!ORARB MISSION 7‰和饮饮餐餐

JOB DESCRIPTION

JOB TITLE : BANQUET AITER/AITRESS


JOB CODE : BQT !

REPORTS TO : BANQUET SUPERVISOR/CAPTAIN

/


Responsible for serving food and beverages in ban.uet functionsefficientl( and in a most courteous manner

¬c部的服工作，)Y[ 的工作 (饮饮饮饮饮饮


&arr( out all duties in accordance 'ith tas)s and descriptions 'ith

reference to established rules and policies

*+ 店的 &'(v完8工作饮饮


Supervises and 'or)s 'ith casuals 'hen given assignment in set up

or brea)do'n of functions

8.™ 工|aÜ È«理c ª饮饮饮饮

Maintains cleanliness and mise3en3place level at 'or)ing station and

service pantr( for smooth operation according to Event Order

Y[工作 Ý、 $ 的9 、³ ，\ 的 ]˜，以: ;完8¬c工饮饮饮饮饮饮饮饮饮饮



餐餐

Obtains all general and food re.uisition from storeroom

; jUgL©饮饮饮

2eeps general appearance and maintenance of entire &onvention&enter

Y[c 中的9 、³ 饮饮饮

*ollo's correct se.uence of service outlined in the Standard

Operating Manual for each t(pe of function

¶· Ü的工作í2v完8工作饮

Sets up tables and all arrangements in accordance 'ith details in

the Event Orders

*+¬c v"’ò<$Ž工作饮饮

&leans and polishes Glass'are, &hina 'are, hollo''are and

flat'are

« .=>UB的?@饮

&leans and removes dishes from the table after service is

completed

服完后，«理ò‹UB的 >饮饮饮 #ransports soiled dish from function room to )itchen and deposit

them at the Ste'arding area

A¬c J 的 >Bo=î，.,在/事部的工作ÝC饮饮饮

&leans all spillage during mealtime and after functions

在J餐和c 束，« UB的DÆL饮饮饮饮饮饮

Attends all briefings and training sessions as scheduled

*+工作"’，参!UB的tc$~ 饮饮!erforms an( other duties as assigned b( (our superior in a timel(


$ 、BIÝ完8‹ Œ的Ž工作饮饮


Maintains e1cellent grooming standards at all times

Y[ 工良好的 E €饮饮饮








Ma( be assigned to perform duties of Restaurant or Room Service

'hen needed

餐餐餐餐餐餐餐餐部g)， Š 的工作饮饮饮

JOB DESCRIPTION

JOB TITLE : BANQUET COORDINATOR


JOB CODE : BQT 5

REPORTS TO : ASST FOOD & BEVERAGE MANAGER


Responsible for administrative services for ban.uet handles

reservations and arrangement of functions

¬c 的S¢ ，理¬c -$"’饮饮饮饮饮饮饮




$ BIÝ完8‹ Œ的Ž工作饮饮


Amends and updates change in boo)ings in the Reservation "oo)

accordingl(



)*+ 化‡FÉy -G‹的%E饮饮

Establishes tracing dates for all boo)ings7 "an.uet #race Slips are

maintained in the trace bo1 according to the date of ne1t trace

UB -g 立HI¿，AUB的HI:JY]在HIK%饮饮*ollo' up on tentative functions until a confirmed date is ac.uired

在L^ M¬cÐ，)šI -饮饮饮

#(pes and fa1es proposal letters and "an.uet contracts 'ithin CD

hours of in.uir(7 prepares memorandum and other correspondence

for the department

餐餐餐餐餐餐餐餐 CD ì %，)±². ° c 的建 ®$¬cï同Ü ,部饮饮饮饮饮饮饮

的 $Ž文¯饮饮

Maintains master files for all related correspondence

Y]UB关文¯的„ à饮

Initiates "an.uet Revenue Loss Report on a 'ee)l( basis based on

the cancellation letter

*+jN®abFQM的¬c O H 饮饮饮

!repares Event Orders for in house functions

在店% S的¬c，gÜ ¬c- 饮饮饮饮

!repares $ail( Event List b( Dpm ever( da(, 0ee)l( *orecast onever( #hursda( and "I3Monthl( *orecast on <th and Fth of ever(

month

FÍˆú D C)Ü 好F¿的¬c ，FQM、$F 个G的QMP，F个G的饮饮饮

< 餐餐 F à)Ü 好¬c 饮饮饮

Ensures all correspondence are properl( filed and arranged in

accordance to their segments for tracing and follo' up of Sales

Manager

^YUB文¯_^的]Q´R，.*+R部 v"’文¯，以:HI$S 饮饮

Sees to proper handling, usage and maintenance of office

e.uipment and supplies

«T œ $J©的¨J$YZ饮饮饮


Operates various computer soft'are programs such as Lotus,

0indo' E1cel, and 0in0ord to increase office efficienc(

9 : œ I n ， ) c ¨ J R ‘ 0 ¥ ¯ ， T饮饮饮饮 Lotus, 0indo's E1cel,



0in0ord


Attends to in.uiries and reservations made b( telephone or inperson for functions, as 'ell as reservations for other *+" outlets

diplomaticall(

关d客人 ¬c$餐 Ž部的)f$ -，‡ âs â õs”饮饮饮饮饮饮饮饮饮饮

餐餐

!laces boo)ings and cancellations of all ban.uet functions in the

Reservation "oo)

A¬c -$¬cjN Q -U饮饮饮

Ensure all details and information is recorded

^YUB®VWB 的饮饮饮饮

SALES RES!ONSI"ILI#IES 餐餐餐餐

Maintains professional business confidentialit(

Y¤ž ¥¦饮


&oordinates functions and activities of all emplo(ees 'ithin the

department 9 administration and operations7 establishes effective

emplo(ee relations 'ithin and 'ith other departments ie

Engineering, Accounts, -ouse)eeping, !ublic relations and Sales

在 S¬c$R‘4 ，和,部UB 工建立良好的人事关系，.™Ž部饮饮饮饮

X工Ô部、部、客î部、 6部$œ关部Y建立良好的工作关系饮饮饮饮

E #ERNAL LIAISONS 餐餐餐餐

Attends 0ee)l( Event order *orecast "riefing

参!F×¬c c 饮饮饮




JOB DESCRIPTION

JOB TITLE : RESTAURANT MANAGER"COFFEE #OUSE

" DEPARTMENT : F&B SERVICE

JOB CODE : TDB 1

REPORT TO : ASST F&B MANAGER



coordination of all activities of personnel engaged in serving food

and beverages in the coffeehouse

#… 8、 O、7'$ B关Z餐服 $人事ã…的工作饮饮饮饮饮饮饮饮




Ensure proper coordination 'ith )itchen and bar on dail( or monthl(

specials and promotions@ possesses sound )no'ledge of food +

beverage, up selling and availabilit( of menu items

™=î$酒! 好FÍ$FG的[建>$酒+，z ê\,部的>]$^+饮饮饮员

:´>$> ‹的%E饮

!erforms duties common to all supervisor and other duties as ma(

be assigned

*+"’ „/的工作，.完8Œ的Ž工作Â 饮饮饮


Responsible for staff scheduling and pa(roll cost to ensure ade.uate

coverage according to established practices and ma1imi:e on laborpotential7 !lans 'or) assignments based on room occupanc(

forecast, Event orders group meal arrangements and %I! list Adust

schedules to meet emergencies, coordinates 'ith other managers

regarding emergenc( staffing

工的工作"’$工 8,，以^Y\ 的人完8工作，_`a(的;饮饮饮饮饮饮

J B的 K*+ 、¬c -、 b餐"’$ö)客人的人cv"’工作饮饮饮饮饮饮饮

T遇o d情D，)µ好 Ýe ，.™Ž 理好工作饮饮饮饮饮饮


all concerns pertaining to personnel or e.uipment in appropriatelogboo)s for reference

µ好 6，客人e 、Ñ决 1$关人、的饮饮饮饮饮饮饮饮

Maintains established par stoc) for operating supplies to ensure

smooth operation

)Y[\ 的] 以^Y,部的_` 饮饮饮饮

Ma)e fre.uent suggestions to Management in reference to

improvement of general operation, *+" promotions, cost control and

profitabilit(

9m建，以9:工作In，3 6，. o5q Ò的P的饮饮饮饮饮饮饮饮

Establishes control procedures for reconciliation of &ashiering before

and after service

建立Î 7'ÔÕ，在服 Ð后，)¶MÔÕv工作饮饮饮饮




&ompletes 'ee)l( restaurant inspection7 chec)s overall restaurant

appearance, the repair of its fi1tures, fittings and operating


F×) |f餐，gh餐的外、V 、WX$Ž Trg)，4Þ饮饮饮饮饮饮饮饮

餐餐餐餐餐餐

!articipates in the planning of menus + beverage lists


Responsible for holding dail( briefings and monthl( communication

meetings to discuss various aspects of food service and preparation

'ith emplo(ees

FÍ的tc$FG的upc，在c 中服 $Ü 工作Ûã…的饮饮饮饮饮饮饮饮饮

Implements and enforces safet( regulations and house rules! "#$%部的 &'(饮饮




measures


"e familiar 'ith changes and trends in the competition and the

mar)et place

z{i $ E的 @$ 化饮饮饮饮


Observes and records emplo(ee performance, hence able to ma)e

recommendations regarding emplo(ee promotions

•. 工的工作€ ，关工的 2，.‚ 工ƒ oP 饮饮饮饮饮饮饮饮饮饮饮



wx¨y 工z{ 店，. 工 S~ 店的 &'(饮饮饮饮饮饮饮饮

&onducts intervie' 'ith prospective emplo(ees

餐餐餐餐餐







JOB DESCRIPTION

JOB TITLE : ASST. RESTAURANT MANAGER"COFFEE

#OUSE

DEPARTMENT : F&B SERVICE

JOB CODE : TDB $

REPORT TO : RESTAURANT MANAGER


Assists the Restaurant Manager in ever( aspect of manning and

organi:ation of the coffeehouse to the standards established b( the



-otel

*+,店的'(， <餐理v/理、 Z餐 Rã…的工作饮饮饮饮饮饮


"riefs personnel on preparations, service and content of menu

items &oordinates 'ith )itchen on dail( or monthl( specials and

promotions

) 工作的Ü 工作，服 $> R 的%E™=î 好ÌÍÈFG的特饮饮饮饮饮饮饮饮

j>$3 >饮

Ensure all necessar( arrangement and preparation are made for

normal and special events7 coordinates activities 'ith

-ouse)eeping, Engineering and other departmentsµ好特j>$3 >的Ë)工作"’，™客î部、工Ô部$Ž部好R饮饮饮饮饮

餐餐餐

Monitors and directs service flo' in the restaurant


0elcomes and seats guest and present menu 'ith suggestions to

specials

6 客人Qk，B‹> .[l餐的特j>饮饮饮

!erforms duties common to all supervisors and other duties as ma(

be assigned

完8‹ Œ的Ž工作Â 饮饮




logboo)s, discusses the same 'ith Restaurant Manager

µ好 6 、客人的e 、Ñ决 1$关的人、情D的，.™餐饮饮饮饮饮饮饮饮饮饮饮

理 M事饮饮

&ontrols re.uisitions of all supplies to maintain par stoc) for smooth

operation

Y[\ 的] 以^Y,部_` 饮饮饮饮

Establishes side duties schedule and follo' up 'ith each emplo(ee

to ensure duties are carried out

'-工作 O，以^YUB 工完8, 工作饮饮饮




&hec)s regularl( all operating e.uipment to ensure sufficienc( and

reports inventor(, brea)age or missing items

) ` 的情D，.@‹ ]，m ÈL© O情D饮饮饮饮饮饮饮饮饮饮饮饮饮&hec)s rooms for need of repair of furniture and fi1tures7

coordinates 'ith Engineering

î ，T ÈWng) 3，™工Ô部饮饮饮饮饮饮饮饮饮饮

Attends all *+" meetings scheduled in the absence of the

Restaurant Manager

在餐理‡在，参!餐部的 Oc 饮饮饮饮饮饮

&onducts/!articipates in dail( briefings and monthl( communication


.参!F¿的tc，s FG的upcv 、服 $Ü 工作的饮饮饮饮饮饮饮饮饮饮饮


E1ecutes the general responsibilit( necessar( to minimi:e costs in

operating the restaurant and achieving sales goals

å，w˜ p5q以 o M的 6P 饮饮饮饮饮饮饮饮

Attends to guest complaints, re.uests or in.uiries regarding foodand services

关d客人 >$服的e 、)f和gf.立hij okl饮饮饮饮饮


#rains personnel according to established procedures7 &onducts


wx¨UBy 工z{ 店，“ 店的 &'( 工 S~ 饮饮饮饮饮饮饮饮

Ensure grooming and general appearance of staff conforms to -otel

standards

^Y 工Y[良好的 E €饮饮饮

Maintains attendance records and prepares necessar( pa(roll forms

工p0，.以Mvµ工 €饮饮饮饮

Establishes effective emplo(ee relations and maintain the highest





建立良好的人事关系，在工作中立良好的工作形象，店的客人、客部饮饮饮饮饮

理$ 工以化、情服的²象饮饮饮饮饮饮




JOB DESCRIPTION

JOB TITLE : RESTAURANT SUPERVISOR"COFFEE #OUSE


JOB CODE : TDB 3

REPORT TO : ASST MANAGER


Responsible for supervising and coordinating all activities of

personnel engaged in serving food and beverages in coffeehouse

)#… 8、 O、7'$ B关Z餐的R 4 饮饮饮饮饮饮饮饮饮



items &oordinates 'ith )itchen on dail( or monthl( specials andpromotions

) 工的Ü 、服工作™=î 好Ì¿ÈFG的特j>$[l>饮饮饮饮饮饮

!erforms duties common to all captains or 'aiters and other duties

as ma( be assigned

完8好, 工作$完8‹ Œ的Ž工作饮饮





.Y] 6 ，客人的e、Ñ决 1$Uq$的人和 ã…的饮饮饮饮饮饮饮饮饮饮

Ensure ade.uate of supplies, materials, and re.uisition for general

supplies

^YB\ 的J©，.› Ugi 的L©饮饮饮

Ensure emplo(ees properl( carr( out side duties



^Y 工完8好 r的工作饮饮饮


!articipates in dail( briefings and monthl( communication meetingsto discuss various aspects of food service and preparation

参!FÍ的tc和FG的upc ， . 服 $工作的Ü 情D饮饮饮饮饮饮饮

Monitors and supervises service flo' in the restaurant

8.) 餐工的服情D饮饮饮饮饮

Ensure all fi1tures and operating e.uipment is in good 'or)ing

condition

^YUB 和Wn s良好的工作t 饮饮饮饮

Ensure good general appearance and maintenance of restaurant

'or)ing areas

^Y餐的9 、³ 饮饮饮



and services

关d客人服 $ >的e，)f$gf饮饮饮


#rains personnel according to established procedures, &onducts


wx¨y 工z{ 店，“ 店的 &'( 工 S~ 饮饮饮饮饮饮饮饮


standards^Y 工Y[良好的 E €饮饮饮


restaurant general operation and *+" promotion

@ 9m建，以9:工作In、5! 6 饮饮饮饮饮







理$ 工以化$ 情服的u好²象饮饮饮饮饮饮饮


JOB DESCRIPTION

JOB TITLE : RESTAURANT CAPTAIN"COFFEE #OUSE


JOB CODE : TDB !

REPORT TO : RESTAURANT SUPERVISOR


Responsible for supervising all activities of personnel engaged in

serving food and beverages in coffeehouse8Z餐 Rã…的工作饮饮饮饮


Monitors and supervises flo' of service at the assigned station in

the Restaurant

8./理,部的服情D饮饮


items

) 工µÜ 、服 $> ã…的工作饮饮饮饮饮

!erforms duties common to all 'aiters and other duties as ma( be

assigned

完8, 工作$‹ Œ的Ž工作饮饮


Reports records of Sales, guest complaints, solutions and all



concerns pertaining to personnel or e.uipment to Superiors

B关 6、客人e、Ñ决 1$Uq$人、的情D饮饮饮饮饮饮饮


#a)es order, promote outlet8s specials and serves in accordance to

the established standard

*+ B的 Ü，客人的C>.@客人[l,部的特j>饮饮饮饮

!resents guests chec) and follo' all billing procedures

客人，.¶· -的ÔÕ 饮饮饮饮饮饮饮


to discuss various aspects of food service and preparation

参!F¿的tc$FG的upc ， B关服 $工作Ü 的情D饮饮饮饮饮

Ensure subordinates carr( out pre3service duties

^Yˆ µ好服 Ð的Ü 工作饮饮饮


standards


Ensure ade.uate supplies of materials, and re.uisition for general

supplies


Ensure subordinates properl( carr( out side duties

^Y 工完8 <工作饮饮


condition

^YUB $Wn s_`的工作t 饮饮饮饮

Ensure good general appearance and maintenance of restaurant'or)ing areas



&hec)s guest satisfaction and attend to guest re.uests or in.uiries

regarding food and services

客人 >和服 â否 C，.)明^客人的)fÈg)饮饮饮饮饮饮





`@/理 9A建，以9:餐部的工作 ˜$ 6˜饮饮饮饮饮饮


#rains personnel according to the established procedures of the

-otel

*+ 店的 &'(v~ 工饮饮饮饮






理和工以化$ 情服的u好²象饮饮饮饮饮饮饮

RE!LA&EMEN# AN$ #EM!ORARB MISSION 7‰和 Â饮饮饮

Ma( be assigned to perform duties in other *+" outlets 'hen

needed

Tg)，完8‹ Œ的B关餐部Ž¼部的工作饮饮



JOB DESCRIPTION

JOB TITLE : RESTAURANT #OSTESS"COFFEE #OUSE


JOB CODE : TDB 5

REPORT TO : RESTAURANT CAPTAIN


2eeps control of the flo' of business into the restaurant7 distributes

the guests evenl( to each station to avoid overloading at one

particular station

)7'客p˜ vwm x部的情D，)¶ ÕA客人 o餐òÐ饮饮饮饮饮饮


!rovides information concerning the concept and promotional

activities of the restaurant and -otel to guests

@客 9AB关餐 $ 店的®V饮饮饮

!erforms duties common to all &aptains and 0aitress and other

duties as ma( be assigned

è$服的¿`工作，.完8¼Å的ŽÂ 饮饮饮饮饮饮




Attends to telephone calls and ta)es table reservations for each

meal period¹º ，. J餐 -饮饮饮饮饮

Maintains reservation boo) and all information pertaining to room

occupanc( and dail( events

Y] -G， B关1în$FÍ¬c的情D饮饮饮

In charge of flo'er re.uisitions for the restaurant, maintains the

freshness of floral arrangements on the dining tables and buffet

counters

餐 y的› ，.)Y[UB餐ò和õ<餐Ú‹y 的y 饮饮饮饮饮饮饮

In charge of mail and ne'spaper, pic) up for the restaurant

z 和Î 餐 UB的®¯$ 饮饮饮饮饮饮饮

!erforms light secretarial duties ie t(ping and filing of documents,

6pdates memos at the staff notice board

的文½工作，T文¯的±²和]´，É 工s” ‹的饮饮饮饮饮饮饮饮饮


Greets guests 'ho are entering or leaving the restaurant in the most

courteous manner

店的v客) B{饮饮饮饮

6shers guests to suitable tables7 informs guests of smo)ing and

non3smo)ing section

A客人 oï|的k<，.H 客人无}ÿ$~}ÿ的<饮饮

!ulls chair and seat guests starting 'ith ladies first

¶·•€ ð的 v‚<、Qk饮饮

As)s guests 'hether the( 'ould li)e to have aperitif or drin)s

客人â否)1ƒ酒È „饮饮饮

!resents menu cards open to guests and recommends buffet dail(

specials7 attends to guest8s in.uir( and re.uests

客人> .@客人[lõ<餐、ÌÍ的特j>关d客人的gf$)f饮饮饮

Maintains cleanliness of the -ostess stand

Y[ <Ú的9 饮饮




Y[良好的 E €饮饮

#a)e charge of cleanliness of all menus, buffet tags, and signage

^YUB> 、õ<餐*$ *的« 饮饮饮


Maintains guest8s histor(

“餐客人的情D饮饮

Addresses regular guests b( name

)…†`客的‡ü


Attends all training sessions as scheduled

¶· O参!UB的~ Ô饮饮饮



level of professionalism, ethic and attitude to'ards all hotel guests,clients, heads of department and emplo(ees






JOB DESCRIPTION

JOB TITLE : RESTAURANT AITER/AITRESS"COFFEE

#OUSE


JOB CODE : TDB 6



Responsible for serving food and beverages in restaurant efficientl(

and in a most courteous manner

餐 %酒+和 >服的:Ir，.Y[{ˆ 情的客服 (饮饮饮饮饮饮饮饮饮



*+ 店的 &'(v完8, 工作饮饮饮

RES!ONSI"ILI#IES AN$ MEANS餐餐餐餐餐



!erforms an( other duties as ma( be assigned b( (our superior

S‹ ¼Å的Ž工作饮饮饮饮


Suggests food and beverages 9 to be 'ell versed 'ith the menu,

method of preparation and accompaniments

)z”> 、-©Åã$Žã…的” ，以:@客人[lR‘-©$ „饮饮饮


flat'are

« .=>UB?@饮


service pantr( for smooth operation

Y[工作 Ý$餐Xª%L©的 #、9 、³ 饮饮饮饮

Replenishes suppl( of linen and other Operating e.uipment

‰!Ug的Œ©$§作饮饮

Obtains re.uested items from the storeroom

; % j L©饮饮饮

2eeps general appearance and maintenance of Restaurant 'or)ing

areas

Y[餐工作 Ý的9 、完好、³ 饮饮饮饮


Operating Manual

*+ Ü的í2v完8服工作饮饮

Sets up tables in accordance 'ith Restaurant polic(

*+餐的 -v ,餐ò饮饮饮

&leans and removes dishes from the table after service iscompleted

束服后，)«理UB的 >，.« ò…饮饮饮饮

#ransports soiled dishes from dining room to )itchen and depositing

them in proper placing at the Ste'ard area

A餐 %J 的 >BŠ=î%/事工的工作 Ý饮饮饮饮

&leans all spillage during mealtime and at closing

J餐M $ 束J餐 «理UB的 L饮饮饮饮

Maintains e1cellent grooming standard at all times



‹ Y[良好的 E €饮饮饮



¶·"’参!UB的~ Ô饮饮









needed

Trg)， B餐部$餐部Ž部的|Œ工作饮饮饮饮

JOB DESCRIPTION

JOB TITLE : RESTAURANT BUSBOY"COFFEE #OUSE


JOB CODE : TDB %

REPORT TO : RESTAURANT AITER/CAPTAIN

/


Responsible for serving food and beverages in the restaurant

efficientl( and in a most courteous manner

餐的服工作，)Y[:I、{ˆ的工作 (饮饮饮饮饮




&arr( out all duties in accordance 'ith tas)s 'ith reference to

established rules and policies


!erforms an( other duties as ma( be assigned b( (our superior完8‹ Œ的Ž工作饮



flat'are

« .=>UB?@饮





‰!Ug的Œ¯$ 饮饮

Obtains re.uested items from the storeroom

; % j L©饮饮饮


areas



Operating Manual


&leans all spillage during service time and at closing

服束后，)«理ò…‹UB的 L饮饮饮

Maintains e1cellent grooming standard at all times


&lears and removes from the table after service are completed

在服束 )Aò…«理9 饮饮饮饮

#ransports soiled dishes from dining room to )itchen and deposit

them in the proper placing at the Ste'ard area

AJ 的 >;餐 Bo=î，.,在/事工«理饮饮饮饮





*+"’参!UB的~ Ô饮饮








Ma( be assigned to perform duties of Room Service or "an.uet

'hen needed

Trg)，完8B餐部、¬c的工作



JOB DESCRIPTION

JOB TITLE : ROOM SERVICE MANAGER

DEPARTMENT : F&B ROOM SERVICE

JOB CODE : RS1

REPORT TO : COFFEE S#OP MANAGER


'o supervise and oversee the overall smooth and efficient operation of Room Service

餐餐餐餐餐餐餐餐餐餐餐餐餐员员餐餐餐餐餐餐


Studies and evaluates Room Service operation and suggests improvements to

%anagement

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

#ssigns 8ob responsibilities to Room Service captain

餐餐餐餐餐餐餐餐员餐餐餐餐

Checs !or performance of Room Service captain and !aiters and their turnout"

餐餐餐餐餐餐餐餐餐餐的饮饮餐餐餐员餐餐餐

%aintains daily logboo"


0eep records of monthly inventories"

餐餐餐员餐餐餐餐餐

ssues re7uisition and repair orders"

员员餐员餐员员餐

Conducts regular meetings for staff

餐餐餐员餐员员餐餐


%onitors 7uality controls of food and beverage items and preparation and reports any



deficiencies"

餐餐餐餐餐餐餐餐员员餐餐餐餐员餐员员餐餐员餐餐

Spot-checs floors on speedy removal of soiled trays 9 trolleys

餐餐餐餐员员餐

员员餐餐餐餐餐餐

Checs complimentary orders and (* set-ups"

餐餐餐员餐餐餐员餐的L 餐员餐


/andles guest complaints"

员餐餐餐员员

*rovides counseling

餐餐餐餐

#ssists Room Service staff during busy periods"

餐餐餐餐餐餐餐餐餐餐员餐餐餐餐餐餐


iaisons !ith itchen for Room Service efficiency"

员餐餐餐餐餐餐餐餐餐餐餐餐餐餐员

Records staff annual leave and off days"

餐餐员餐餐员餐餐餐餐 *lans staff:s schedules and their annual leave"

餐餐员餐餐餐餐餐餐餐员餐

Submits to *ersonnel $epartment monthly attendance records"

餐员餐餐餐餐餐餐餐餐员餐餐

*rovides orientation for the ne!ly recruited"

餐餐员餐餐餐餐餐餐

ntervie!s potential employees"

餐餐餐餐员餐员餐

Conducts performance evaluation"员员员餐餐餐餐

iaisons !ith *ersonnel $epartment on disciplinary matters"

员餐餐餐餐餐餐餐餐餐餐餐餐员餐餐餐

*repares staff duty roster"

餐餐员餐餐餐餐

dentifies training needs"

员餐餐餐餐餐

*rovides on-8ob 9 off-8ob training"


)valuates training and follo! up"



员餐餐餐餐餐餐餐餐餐

0eeps 'raining +ffice informed of training sessions"

餐餐餐员餐餐餐餐餐餐餐餐餐










OB DESCRIPTION

JOB TITLE : ROOM SERVICE SUPERVISOR DEPARTMENT : F&B SERVICE

JOB CODE : RS $

REPORT TO @ ROOM SERVICE MANAGER


Responsible for supervising and coordinating the all activities of

personnel engaged in serving food and beverages in the guest8s

rooms

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐

RES!ONSI"ILI#IES AN$ MEANS餐餐餐餐餐

Responsible for general appearance and maintenance of Room

Service 'or)ing areas

Y[B餐部的9 、³ 饮饮饮饮

!erforms duties common to all supervisors and other duties as ma(

be assigned

µ好, 工作.完8‹ Œ的Ž工作饮饮


Responsible for staffing scheduling, pa(roll cost7 !lans 'or)

assignments based on room occupanc( forecast, Event orders and

%I! list Adust schedules to meet emergencies, coordinates 'ith

other managers regarding emergenc( staffing

'- 工工作 O，工 8,*+1în$ö)客人的c˜v O工作的饮饮饮饮饮饮

¼Å*+C外， ³好工作 O，.™Ž部饮饮饮饮饮饮饮






.Y] 6 、客人的e、Ñ决 1$Uq$的人、的情D，以饮饮饮饮饮饮饮饮饮饮

餐餐

Ma)es fre.uent suggestions to Management in reference to RoomService general operation and *+" promotion

餐餐餐餐餐餐餐餐,以9:工作 n，. o p5q的 r饮饮饮饮

&hec)s reconciliation 'ith &ashier before and after service

在服 Ð后，™Î 好工作饮饮饮饮饮饮饮




promotions

) 工µÜ 、服 $> ã…的工作™=î 好FÍ$FG的特j>$饮饮饮饮饮饮饮

[l>

Ensure -otel corridors are chec)ed and cleared fre.uentl( for all

service trolle(s, tra(s and other room service items placed b(

guests

` s的« 情D，以餐、Ž $客人Ug的B餐-©饮饮饮饮饮饮饮



F¿tc$FG的upc， B关服和工作的Ü 情D饮饮饮饮饮饮


supplies

^Y\ 的J©，.› Ugi 的L©饮饮饮

Ensure amenities are properl( prepared and distributed accordingl(

Ü 好|frN ©，.BÕ¼ 饮饮饮


condition

^YUB的WX和 s_`的工作t 饮饮饮饮



and services

关d客人 >$服的e饮饮饮餐餐餐餐餐餐餐





orientation of all ne' emplo(ees and ongoing training of all staff*+ 店的 &'(v~ 工，.wx¨y 工z{ 店饮饮饮饮饮饮

Attends all *+" meetings as scheduled











JOB DESCRIPTION

JOB TITLE : ROOM SERVICE CAPTAIN

DEPARTMENT : F&B ROOM SERVICE

JOB CODE : RS3

REPORT TO : ROOM SERVICE SUPERVISOR


Reports directly to Room Service Supervisor and to undertae any 8ob assignmentsgiven to him and Room Service %anager"

餐餐餐餐餐餐餐餐餐餐员餐餐餐餐餐餐员员餐餐餐


)nsures smooth and efficient operation of Room Service"

员餐餐餐餐员餐餐餐餐餐餐

#ssigns duties 9 responsibilities to Room Service !aiters"

餐餐

餐

餐

餐

饮饮

餐

员

餐

餐

Checs and supervises !or performance of !aiters and their turnout

餐餐餐餐员餐餐餐餐餐餐餐餐员

Checs on staff:s careful use of e7uipment

餐餐员餐餐餐餐餐餐员员员员员

#ssigns !aiters to collect soiled trays 9 trolleys from floors and records in control

sheet"

餐餐餐餐员餐餐餐餐餐餐餐餐餐餐餐餐员餐餐餐

Schedules staff for breas



餐餐员餐餐餐

Records .found3 articles"

餐餐员餐员餐餐餐餐餐

#ssists subordinates during busy periods

餐餐餐餐餐餐员餐餐餐

#ssists Coffee Shop !hen there is no order

在,部饮餐餐餐餐餐餐餐餐餐餐餐

#ttends and contributes to daily briefing and !eely captain:s meeting"

餐餐餐餐员餐餐餐员餐餐餐餐


Checs station e7uipment

餐餐餐员员餐餐

Studies and evaluates room service operations 9 procedures and suggests

improvements to Room Service Supervisor"

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐 %onitors 7uality control of

guest orders and presentation and reports any deficiencies to

Room Service Supervisor"

餐餐餐餐餐餐餐餐餐员员员员餐餐餐餐餐餐餐餐餐餐

$istributes guests: orders among !aiters

餐餐餐员餐员餐餐餐餐

'ae inventory

员餐餐餐


#ssists in scheduling staff for annual leave and off days 9 public holidays

餐员餐餐餐员餐餐餐餐 /餐餐










JOB DESCRIPTION

JOB TITLE : ROOM SERVICE ORDER TAKER


JOB CODE : RS !

REPORT TO : ROOM SERVICE CAPTAIN


Responsible for ta)ing orders b( telephone and is able to up3sell at

ever( opportunit( available

s v 客人的C>，.;J|÷¥c@客人[l:´>饮饮饮饮饮


Maintains the cleanliness and tidiness of the Order ta)er room

Y[部 %的9 、³ 饮饮饮

!erforms duties common to room service 'aiters and other duties

as ma( be assigned

完8B餐服 ¿`工作$)派的Ž工作饮饮


Maintains filing of all documents, up3)eeping of all paper 'or)

Y]UB]´的 „饮




!ossesses e1cellent telephone eti.uette as established in the

standard operating manual

¶· Ü工作í2中的 {ˆ)fv¹º 饮饮饮饮饮

!ossesses thorough )no'ledge of food and beverage available inthe menu and in other speciali:ed outlets

)z{了Ñ> ‹UB> $Ž的特j>饮饮

*amiliar 'ith menu and method of preparation and accompaniments

z{> 的%E、'作ã1$Ž” 饮饮

E1ercises patience in ta)ing orders and assists in recommending

and up3selling food and beverage items

在 C> ，)Ý <客人C>@客人[l:´-©$ „饮饮饮饮饮

0rite orders clearl( on the captain orders and hand the order to the

'aiter or place the order directl( to the )itchen

AC>%E«TÝ QC> 中，服 Ès”=î饮饮饮饮饮饮

Repeats all orders received from guests as 'ell as the room number

of persons in the part(

)™客人^ UC的>$î à$在客人人c饮饮饮

Responsible for preparation of guest chec)s and reconciliation of all

chec)s from 'aiters and process them in line 'ith Accounting

procedures

Ü 客人的，™服好工作，.¶·ÔÕv 理UB的饮饮饮饮饮饮饮饮饮饮饮饮饮

餐餐

Responsible for collecting all mone( from 'aiters on an( chec) and

ma)ing changes if needed

;服 ‘ÎjF ’，Tg)，可µ 饮饮饮饮饮饮饮饮饮饮

Secures guests names from the front office, address all guest b(

name in a polite manner

@Ð 部客人的‡ü，.…†客人的üÁ饮饮饮

2no'ledgeable in all hotel facilities, especiall( of other outlets

during non operation hours

;J工作外的 v了Ñ 店UB l，áŽâ,部的 l饮饮饮饮饮饮


6ses suggestive selling techni.ues in order to ma1imi:e sales

¨J 店建的 6“”5! 6 饮饮饮饮饮





Y[良好的 E €饮饮












JOB DESCRIPTION

JOB TITLE : ROOM SERVICE AITER


JOB CODE : RS 5

REPORT TO : ROOM SERVICE CAPTAIN


Responsible for serving food and beverages in the guests rooms

efficientl( and in a most courteous manner

客î酒+和-©的服，:InÝ工作，{ˆÝ客饮饮饮


2eeps general appearance and maintenance of Room Service

'or)ing areas

Y[工作 Ý的9 、³ 饮饮饮

!erforms duties common to a busbo( and other duties as ma( be

assigned

完8–> 的¿`工作$Œ的Ž工作饮




!repares re.uisitions for general and other supplies for approval of

Supervisor7 Obtains re.uested items from storeroom

4ÞL©› ， „/—Ü后，; jL©饮饮饮饮饮饮


Receives &aptain orders from the Order ta)er7 Sets tra( or trolle(

and all necessar( e.uipment/condiments in accordance to the

re.uirement of the orders

¹o 的C> 后，*+C> 的)fvÜ [ 、Ž $Ž 和 „饮饮饮饮饮饮饮饮饮饮饮

!ic)s up the order from )itchen and places on tra(s or trolle( as per

standard stipulated in the Operating Manual7 supervisor to double

chec) orders*+工作í2的 Ü，A;=î j的-©,QŽ È[ 中B餐Ð„/g饮饮饮饮

餐餐餐餐餐

Accomplishes clearing procedures 9 !ic) up tra(s or trolle(s from

rooms as instructed7 Sorts dirt( dishes from the trolle( to the dish

'ashing area &lean all tra(s

¶·ÔÕv完8« 工作¾*+客人)f;客îj˜Ž È[ ，在«™ %饮饮饮饮

³理J 的 š$«™UBŽ 饮饮饮

&leans and polishes Room Service Glass'are, &hina 'are andflat'are

«™.=>B餐部的?@

Maintains mise3en3place level at 'or)ing station and pantr( for

smooth operation

)Y[工作 Ý\ 的L©$] ，以^Y_` 饮饮饮饮饮


›Ug的Œ¯$Ž 饮饮饮

-andles preparation and distribution of amenities and *ruit "as)et

Ü 、¼ |frJ©$+r 饮饮饮饮饮

Occasionall( ans'ers telephone or goes up to guestroom to ta)e

order personall(7

œ )¹º È õo客人î C>饮饮饮饮饮饮饮

Ma( be assigned to perform duties of coffeehouse, restaurant or

ban.uet 'hen needed

Tg)， <Z餐、中餐 È¬c 的工作饮饮饮饮




condition

^YUBWn$ s良好的工作t 饮饮饮饮

Maintains e1cellent grooming standards at all timesY[良好的 E €饮饮


Suggests food and beverages 9 to be 'ell versed 'ith menu,


)z ê\> 、> 的'作ã1$Ž” 饮饮饮饮











Ma( be assigned to prepared *ruits bas)ets for %I! and long sta(ing

guestsTg)， < î+r 的Ü 工作饮饮饮饮饮

Ma( be assigned to act as butler for %I!s

Tg)， < î的服工作饮饮饮饮



JOB DESCRIPTION

JOB TITLE : RESTAURANT MANAGER"C#INESE

RESTRAURANT DEPARTMENT : F&B SERVICE

JOB CODE : CGR 1




coordination of all activities of personnel engaged in serving food

and beverages in the &hinese Restaurant

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐




Ensure proper coordination 'ith the )itchen and bar on dail( or

monthl( specials and promotions@ possesses sound )no'ledge of

food + beverage, up selling and availabilit( of menu items

™=î$酒! 好FÍ、FG的[建>和特?酒+， ,部的>]、酒+、:´饮饮饮

>$UB的 PW了T)ê饮


! 、 S"#$店%的 &'(饮饮饮


be assigned

完8‹ Œ的Ž工作$„/的¿`工作Â 饮饮



coverage according to established practices and ma1imi:e on labor

potential7 !lans 'or) assignments based on room occupanc(

forecast, Event orders and %I! list Adust schedules to meet

emergencies, coordinates 'ith other managers regarding

emergenc( staffing

工的工作"’$工 8,，以^Y\ 的人，w可å;J B的饮饮饮饮饮饮饮饮饮

K*+ ¬c -$ö)客人的人cv"’工作T遇o d情D，)h饮饮饮饮饮

e O，.™Ž 理饮饮饮饮饮




µ好 6 、客人e 、Ñ决 1$关人、的饮饮饮饮饮饮饮饮饮

Maintains established par stoc)s for operating supplies to ensure

smooth operation

)Y[\ 的] 以^Y_` 饮饮饮饮

Establishes control procedures for reconciliation of &ashiering before

and after service

在服 Ð后，)Î 的工作ÔÕ™Î 好工作饮饮饮饮饮饮


&ompletes 'ee)l( restaurant inspection7 chec)s overall restaurant

appearance, the repair of its fi1tures, fittings and operating

e.uipment, initiates maintenance re.uests as necessar(



F×) |f餐，gh餐的外、V 、WX$Ž 情D，Trg)饮饮饮饮饮饮饮饮

“4Þ 3› 饮饮饮

!articipates in planning of menus + beverage lists




'ith emplo(ees

FÍ的tc$FG的upc ，服 $Ü 工作Ûã…的饮饮饮饮饮饮饮饮饮



and services and immediatel( ta)es all re.uired correctivemeasures


"e familiar 'ith changes and trends in the competition and the

mar)et place

z{i $ E的饮饮饮饮


improvement of general operation, *+" promotion, cost control and

profitabilit(

9m建，以9:工作In，3 6， o5q Ò的P的饮饮饮饮饮饮饮饮


Observes and records emplo(ee performance hence able to ma)e


•. 工的工作€ ，‚ 工ƒ oP ，.关工的 2饮饮饮饮饮饮饮饮饮饮饮

#rains personnel according to established procedures7 conductsorientation of all ne' emplo(ees and ongoing training of all staff

wx¨y 工z{ 店，“ 店的 &'( 工 S~ 饮饮饮饮饮饮饮饮


餐餐餐餐餐

Establishes effective emplo(ee relations maintain the highest level








Ma( be assigned to perform duties of "an.uet or other *ood +

"everage outlets 'hen neededT餐和¬c部g)， Š 的工作饮饮饮饮

JOB DESCRIPTION

JOB TITLE : ASSISTANT RESTAURANT MANAGER"

C#INESE


JOB CODE : CGR $

REPORT TO : RESTAURANT MANAGER " C#INESE

RESTAURANT

"






promotions

) 工的Ü 、服工作，以$> 的%E™=î 好FÍ$FG的特j、饮饮饮饮饮饮饮

[l>



coverage according to established practices and ma1imi:e on labor

potential7 !lans 'or) assignments based on room occupanc(

forecast, Event orders and %I! list Adust schedules to meet

emergencies, coordinates 'ith other managers regarding

emergenc( staffing

工的工作"’$工 8,，以^Y\ 的人 w可å;J B的 K饮饮饮饮饮饮饮饮饮

*+ 、¬c -$ö)客人的人cv"’工作T遇o d情D，)h e饮饮饮饮饮

O，.™Ž 理饮饮饮饮饮




µ好 6 ，客人e 、Ñ决 1$关人、的饮饮饮饮饮饮饮饮饮

Maintains established par stoc) for operating supplies to ensure

smooth operation

)Y[\ 的] ，以^Y_` 饮饮饮饮


be assigned

µ好, 工作$‹ Œ的Ž工作饮饮



condition

^YUB的Wn和 s_`的工作t 饮饮饮饮

Responsible for general appearance and maintenance of restaurant

'or)ing areas

Y[餐的9 、³ 饮饮饮饮饮

Attends all *+" meetings schedule




&hec)s reconciliation 'ith &ashier before and after service

在服 Ð后™Î 好关系饮饮饮饮饮



and services

关d客人服、 >的e、)f$gf饮饮饮


improvement of general operation, *+" promotion, cost control and

profitabilit(

@/理 9m建，以9:工作 n，. o p5q的 r饮饮饮饮饮饮


#rains personnel according to established procedures7 &onducts


*+ 店的 &'(v~ 工，.wx¨ 工z{ 店饮饮饮饮饮饮


meetings to discuss various aspects of food service and preparation'ith emplo(ees

FÍ的tc$FG的upc ，服 $Ü 工作Ûã…的饮饮饮饮饮饮饮饮饮





建立良好的人事关系，在工作中立良好的工作形象，店的客人、客、部饮饮饮饮理和工以化$ 情服的u好²象饮饮饮饮饮饮饮



JOB DESCRIPTION

JOB TITLE : RESTAURANT SUPERVISOR


JOB CODE : CGR 3

REPORT TO : ASST MANAGER


Responsible for supervising and coordinating the all activities of

personnel engaged in serving food and beverages in the restaurant

)#… 8、 B关中餐的R‘4 饮饮饮饮饮饮饮



items &oordinates 'ith )itchen on dail( or monthl( specials andpromotions

) 工的Ü 、服工作，™=î 好Ì¿ÈFG的特j>$[l>饮饮饮饮饮饮


as ma( be assigned

完8好, 工作$完8‹ Œ的Ž工作饮饮





.Y] 6 ，客人的e、Ñ决 1$Uq$的人和 ã…的，饮饮饮饮饮饮饮饮饮饮

餐餐餐餐餐


to discuss various aspects of food service and preparation

参!Ì¿的tc和FG的upc ，、服 $工作的Ü 情D饮饮饮饮饮饮饮




Monitors and supervises service flo' in the restaurant

8.) 餐工的服情D饮饮饮饮饮

Ensure all fi1tures and operating e.uipment is in good 'or)ingcondition

^YUB 和Wn s良好的工作t 饮饮饮饮


'or)ing areas


Ensure emplo(ees properl( carr( out side duties

^Y 工完8好 ¼Å的工作饮饮饮


supplies




and services

关d客人服 $ >的e，)f$gf饮饮饮




wx¨y 工z{ 店，. 工 S~ B关店 &'(饮饮饮饮饮饮饮饮


standards^Y 工Y[良好的 E €饮饮饮



@ 9m建，以9:工作In， o5! 6的P的饮饮饮饮饮

Establishes effective emplo(ee relations maintain the highest level







JOB DESCRIPTION

JOB TITLE : RESTAURANT CAPTAIN

DIVISION : F&B SERVICE

JOB CODE : CGR !

REPORT TO : RESTAURANT ASST

MANAGER/SUPERVISOR

/ "



serving food and beverages in the restaurant

餐餐餐餐餐餐餐餐餐餐餐餐餐



items

) 工µÜ 、服 $> ã…的工作饮饮饮饮饮

A$MINIS#RA#I%E RES!ONSI"ILI#IES餐餐餐餐



B关 6、客人e、Ñ决 1$Uq$人、的情D饮饮饮饮饮饮饮

#a)es order, promote outlet8s specials and serves in accordance to

the established standard


!erforms duties common to all 'aiters and other duties as ma( be

assigned



完8, 工作$‹ Œ的Ž工作饮饮


Monitors and supervises flo' of service at the assigned station inthe Restaurant



客人，.¶·ÔÕ 饮饮饮饮饮饮


参!F¿的tc$FG的upc ， B关服 $工作的Ü 情D饮饮饮饮饮




standards


Ensure ade.uate of supplies, materials, and re.uisition for general

supplies


Ensure subordinates properl( carr( out side duties

^Y 工完8, 工作饮饮


condition

^YUB $Wn s_`的工作t 饮饮饮饮


'or)ing areas



&hec)s guest satisfaction and attend to guest re.uests or in.uiries

regarding food and services

客人â否 >和服 o C，.明^客人 >的)fÈg)饮饮饮饮饮饮饮饮




#rains personnel according to established procedures of the -otel

*+ 店的 &'(v~ 工饮饮饮饮



-M@/理 9A建，以9:餐工作 ˜$ 6˜饮饮饮饮饮







JOB DESCRIPTION

JOB TITLE : RESTAURANT AITER/AITRESS


JOB CODE : CGR 6










Ma( be assigned to perform duties in other *+" outlets needed

Trg)，完8‹ Œ的餐部Ž¼部的工作饮饮


完8‹ Œ的Ž工作饮




Suggests food and beverages 9 to be 'ell versed 'ith menu,


)z ê\> 、-©Ü ã1$Žã…的” ，以:@客人[lR‘-©$饮饮饮饮

餐餐餐


flat'are

« .=>UB?@饮




Replenishes suppl( of hand to'els and other Operating e.uipment

‰!Ug的žŸ$ 饮饮

Obtains re.uested items from storeroom

; % j L©饮饮饮


areas


*ollo's correct se.uence of service as outlined in the Standard

Operating Manual

*+ Ü的工作í2 S服饮饮饮

&leans all spillage during service times and at closing

束服后，)«理ò…‹UB的 L饮饮饮



&leans and removes from the table after service is completed

在服束 )Aò…«理9 饮饮饮饮 #ransports soiled dishes from dining room to )itchen and deposit














JOB DESCRIPTION

JOB TITLE : RESTAURANT BUSBOY


JOB CODE : CGR %

REPORT TO : AITPER/CAPTAIN

/









Ma( be assigned to perform duties in other *+" outlets needed

Trg)， <完8餐 Ž部的工作饮饮饮







flat'are

« .=>UB?@饮

Maintains cleanliness and mise3en3place level at 'or)ing station andservice pantr( for smooth operation



‰!Ug的Œ¯$ 饮饮


; % j L©饮饮饮


areas



Operating Manual



服束后，)«理ò…‹UB的 L饮饮饮



&leans and removes from the table after service is completed

在服束 )Aò…«理9 饮饮饮饮

#ransports soiled dishes from dining room to )itchen and deposit








level of professionalism, ethic and attitude to'ards all hotel guests,clients, heads of department and emplo(ees





JOB DESCRIPTION

JOB TITLE : BEVERAGE MGR/ASST BEVERAGE MGR " / DIVISION : F&B BEVERAGE

JOB CODE : BAR 1

REPORT TO : F&B ASST MANAGER



coordination of all activities of personnel engaged in preparing and

serving of beverages in all bar outlets

)#… 8、 O、7'$ B关酒!的R‘4 饮饮饮饮饮饮饮

!ossesses sound )no'ledge of 'ine, beverages and coc)tails

`z{R‘酒+


Responsible for the beverage cost7 sets standard recipes for all

beverages

UB酒+的8,$ ÜÅã饮饮饮

Implements and enforces safet( regulations and sanitation

standards Secures all storage areas for beverages

! "#、%部 &'($ ¡ ÜY[酒+ 的"#饮饮饮饮饮饮




as ma( be assigned

完8, 工作$‹ Œ的ŽÂ 饮饮饮



coverage according to established practices and ma1imi:es on labor

potential Adust schedules to meet emergencies, coordinates 'ith

other managers regarding emergenc( staffing

工的工作"’$工 8,，以^YB\ 的人 )w可å;J B的饮饮饮饮饮饮饮饮

KT遇o d情D，)e O，.™Ž 理 S 饮饮饮饮饮饮饮饮

!articipants in all *+" meeting schedules餐餐餐餐餐餐餐餐餐餐

Ensure ade.uate supplies of materials and re.uisitions for general

supplies



Maintains and control established beverage par stoc) and operating

supplies to ensure smooth operation

Y[$7'|- ]，以^Y_` 饮饮饮


meetings to discuss various aspects of beverage service and

preparation 'ith emplo(ees

.1¿c$FG的upc， B关服 $工作Ü 情D饮饮饮饮饮饮

!articipates in planning of 'ine + beverage lists


&ompletes 'ee)l( bar inspection7 chec)s overall bar appearance,

the repair of its fi1tures, fittings and operating e.uipment, initiates

maintenance re.uests as necessar(

F×) |f酒!，;外 oV 、Wn$Ž 情D，Trg) 4Þ饮饮饮饮饮饮饮饮

餐餐餐餐餐

!resents at the monthl( beverage ph(sical inventor( and monitors

the activities



•FG酒+ ]. 8R‘4 饮饮饮饮


Maintains proper records of Sales, guest complaints, solutions andall concerns pertaining to personnel or e.uipment in appropriate


.Y] 6 、客人的e、Ñ决 1$Uq$的人和 ã…的情D饮饮饮饮饮饮饮饮


improvement of general operation, ne' beverage concept, cost

control and profitabilit(

-M@/理 9m9:工作In、 ˜$ Ò5q的建 )Bäo的酒+ Ñ饮饮饮饮饮

$evelops good rapport 'ith all regular guests7 attends to guestcomplaints, re.uests or in.uiries and immediatel( ta)es all re.uired

corrective measures

2良好的客关系关d客人e，)fÈgf，$ ij okl饮饮饮饮




工 S 店 &'(的~ ，.wx¨y 工z{ 店饮饮饮饮饮饮饮饮

Observes and records emplo(ee performance hence able to ma)e


•. 工的工作€ ，作工¢£的¤+饮饮饮饮饮饮饮


餐餐餐餐餐









JOB DESCRIPTION

JOB TITLE : BEVERAGE SUPERVISOR

DIVISION : F&B BEVERAGE

JOB CODE : BAR 3

REPORT TO : BEVERAGE MANAGER/ASST BEVERAGE

MANAGER

/


Assists the "everage Manager in ever( aspect of manning and

organi:ation of the entire bar operations to the standards

established b( the -otel

<酒+ 理µ好人事"’$/理ã…的工作饮饮


Enforces safet( regulations and sanitation standards Secures all

storage areas for beverages

! "#、%部 &'($ ¡ Ü，Y[酒+ 的"#饮饮饮饮饮饮


&ontrols the re.uisition of beverages and all supplies to maintain



par stoc) for smooth operation


!ossesses 'or)ing )no'ledge of beverages and coc)tails

z{ê\酒+” 饮

E1ecutes the general responsibilit( necessar( to minimi:e costs in

operating the restaurant and achieving sales goals

在工作中，w˜ ¥8,，.完8已-的 6 饮饮饮


Monitors standard recipes for all beverages

8UB酒+的 ÜÅã饮饮!articipates in the monthl( beverage ph(sical inventor( and

monitors the activities

参!FG酒+ ]. 8R‘4 饮饮饮

Ensure all necessar( arrangements and preparations are made for

normal and special events7 coordinates activities 'ith "an.uet,

Engineering and other departments

^Y在ÂÃ情Dˆµ好UB酒+"’，™¬c部、工Ô部$Ž部好关系饮饮饮

*ollo' up 'ith each emplo(ee to ensure assigned duties are carried

out

工â否µ好了, 工作饮饮饮饮

&onducts/!articipates in dail( briefings and monthl( communication

meetings to discuss various aspects of beverage service and

preparation

参!F¿的c $FG的upc， B关服 $工作Ü 的情D饮饮饮饮饮

Ensure grooming and general appearance of bartenders and coc)tail

'aitresses conforms to -otel standards


&hec)s all bars for repair of furniture and fi1tures7 coordinates 'ith

Engineering

UB酒!，™工Ô部好Ug 3的WnÈ 饮饮饮饮饮饮饮




Attends to guest complaints, re.uests or in.uiries regarding

beverage and services

关d客人B关服 $ >的e 、)fÈgf饮饮饮Maintains proper records of Sales, guest complaints, solutions and


logboo)s, discusses the same 'ith Asst "everage Manager

.Y] 6 ，客人的e、Ñ决 1$Uq$的人和 ã…的情D饮饮饮饮饮饮饮饮




工 S 店 &'(的~ ，wx¨y 工z{ 店饮饮饮饮饮饮饮饮









JOB DESCRIPTION

JOB TITLE : BAR CAPTAIN/#OSTESS

/ DEPARTMENT : F&B BEVERAGE

JOB CODE : BAR !

REPORT TO : BEVERAGE SUPERVISOR



preparing and serving of beverages in all beverage outlets

餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐餐


"riefs personnel on preparations, service and content of drin) list

) 工µÜ 、服 $酒+ã…的工作饮饮饮饮


needed





#a)es order, promote outlet8s specials and serves in accordance tothe established standard



Monitors and supervises flo' of service at the assigned station/bar


#a)es order, promote beverage specials, prepare and serve allbeverages in accordance to the established standards

ˆC>$特j>，.*+ ÜvÜ 、服 UB的酒+饮饮饮饮


客人，.¶· ÔÕv5饮饮饮饮饮饮


参!F¿的tc$FG的upc ，、 B关服 $工作Ü 情D饮饮饮饮饮饮饮




standards


Ensure ade.uate supplies of materials and re.uisitions for general

supplies



condition

^YUB $WX s_`的工作t 饮饮饮饮






B关 6、客人e、Ñ决 1、Uq$人 $ 的情D饮饮饮饮饮饮饮


#rains personnel according to established procedures of the -otel

*+ 店的 &'( 工 S~ 饮饮饮饮饮饮







JOB DESCRIPTION

JOB TITLE : COCKTAIL AITRESS

DEPARTMENT : F&B BEVERAGE

JOB CODE : BAR 5

REPORT TO : BAR CAPTAIN


Responsible for serving beverages in beverage outlets efficientl(


酒+部的服工作，)Y[:I、{ˆ的工作 (饮饮饮饮








neededTg)，完8‹ Œ的B关餐部Ž¼部的工作饮饮




Suggests beverages 9 to be 'ell versed 'ith menu, method of

preparation and accompaniments

)z 了Ñ-©Ü ã1$Žã…的” ，以:@客人[lR‘ „饮饮饮饮


flat'are

« .=>UB?@饮




Replenishes suppl( of hand to'els and other Operating e.uipment

‰!Ug的žŸ$ 饮饮


; % j L©饮饮饮

2eeps general appearance and maintenance of bar 'or)ing areas

Y[酒!工作 Ý的9 、完好、³ 饮饮饮


Operating Manual


Sets up tables and bars in accordance to beverage standards

*+酒+的 Üv ò.Ü 酒!饮饮饮


束服后，)«理ò…‹UB的 L饮饮饮

&leans soiled glasses and 'ipes all

« UBJ 的¦§.=9 饮饮饮






Suggests beverages and food, 'here appropriate 9 to be 'ell

versed 'ith all beverages, coc)tails, method of preparation and

garnishes

z{ê\UB酒+、Åã$¨ 的” ，以:@客人[lR‘酒+饮饮



*+"’参!UB~ Ô饮饮







JOB DESCRIPTION

JOB TITLE : BARTENDER

DEPARTMENT : F&B BEVERAGE

JOB CODE : BAR 6

REPORT TO : BAR CAPTAIN


Responsible for preparing and serves beverages in all bar outlets

according to standard recipes, 'ith e1cellent .ualit( and high level

of accurac( and urgenc(



酒!的Ü $服工作在工作中)¶· Ü的ÅãvÜ _好的酒+，饮饮饮饮饮饮


!ossesses 'or)ing )no'ledge of 'ine, coc)tail mi1ing and allbeverages

)z ê\R‘酒+的” 饮饮

Ma( be assigned to perform duties of Room Service or "an.uet

'hen needed

Trg)，© B餐QîÈ¬c部的工作饮饮


needed



&ompletes dail( beverage inventor( ournal, bar opening and

closing stoc) and initiates re.uisitions in accordance to the

established par stoc)

FÍ酒+的]˜，FÍ1 和束的]˜，.*+R部的 ]情Dva饮饮饮饮饮饮

餐餐餐餐餐


#a)e orders and promote beverage specials in accordance to the

established standards

*+ Üv - $[l的特j酒+饮饮饮饮

&hec)s guest satisfaction and attend to guests8 re.uest or in.uiries

regarding beverage and services at the public bar

客人â否 C，关d酒!客人酒+和服的)fÈgf饮饮饮饮饮


客人Òª，.¶·ÔÕ5 饮饮饮饮


flat'are

« .=>UB?@饮

Maintains cleanliness and mise3en3place level at bar counter, bar

cabinets, shelves, floor and service pantr( for smooth operation



Y[!Ú、! 、酒«、Ý¬$J© 的9 、³ ，L© 饮饮饮饮饮饮

Obtains beverage re.uisitions and bar supplies from storeroom

; jUgL©饮饮饮

*ollo's correct se.uence of service and standard of sanitation andh(giene

¶·_^的服 ÔÕ$ ¡ Üv工作饮饮饮

Sets up bar e.uipment and prepares mise3en3place in accordance

'ith bar polic(

Ü 好酒!的，.*+酒!的 -Ü 好UgL©饮饮饮饮饮

&leans the bar counter in side out during service time and at

closing $isposes the garbage bags and clears empt( bottles and

beer barrels at the designated area

在 M $ 束 Y[!Ú的« A 和®¯§$Ž LBo)-的饮饮饮饮饮饮饮饮饮

餐餐餐

&hec)s bars for necessar( repairs and follo' up 'ith appropriate

'or) order to Engineering

酒!â否Bg) 3的 l，.™工Ô部好 3工作饮饮饮饮饮饮饮







Establishes effective emplo(ee relations and maintains the highestlevel of professionalism, ethic and attitude to'ards all hotel guests,




f b job descriptions

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