ezvoicetek products overview overview-ppt.pdf · 2020. 12. 4. · ngn carrier sip/voip sip/voip...
TRANSCRIPT
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EZVOICETEK INTRODUCTION
Service Provider Solution Enterprise Service Solution
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COMPANY PROFILE
Found on 2010
Team members have more than 15 Years Experience of Call Center, VOIP and Telecom Technologies
Concentrated to Provide High Performance IPv4+IPV6 VOIP ITSP and Contact Center Solutions
Ready to Run Cloud and Enterprise Solution
Provides Professional Customization Service
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AWARD
2019 Top 10 Contact Center Technology Solution Provider
2018 Top 10 Unified Communications Solution Provider
2017 Top 25 Unified Communications Solution Provider
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PRODUCTS
EZSIP-6000 SIP Communication Server
EZVMS-6800 IP Centrex Server
EZPBX-2000 IP-PBX Server
EZQOS-3200 Call Quality Monitor Server
EZACD-8000 Contact Center Server
EZIVR-7000 IVR/FAX Application Server
EZWebPhoner-8200 Webrtc Phone Server
EZODS-8500 Outbound Dialer Server
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SERVICE PROVIDER SOLUTION
IP Telephony Service Solution
Cloud IP Contact Center Solution
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IP TELEPHONY SERVICE SOLUTION
EZSIP 6000 HA Cluster
Trunk Gateway PSTN
Mobile
RADIUS Billing Server
EZVMS-6800 Cluster
Database Cluster
IPv4/IPV6 Network
Company A Users
SIP
E1/T1
SIP
RADIUS
Company B Users
Residential User
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CLOUD/SAAS IP CONTACT CENTER SOLUTION
Database Server
EZIVR 7000
EZSIP-6000
EZACD-8000
EZQOS-3200
HA Cluster
IP Network
NGN
Carrier
SIP/VOIP
SIP/VOIP
Company B Agents
SIP/VOIP
NAS Storage
PSTN Gateway
Company A Agents
EZVMS-6800
EZWEBPHONER-8200 EZODS-8500 Dialer
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SIP COMMUNICATION SERVER EZSIP-6000
High Performance/Reliable SIP Proxy Server
Support IPV4+IPV6 Dual Stack
Support Hitless HA Redundancy
Automatic Audio/Video NAT Traversal
Support SIP Trunk & SIP Router
Support RADIUS, SYSLOG, Built-in Billing
Powerful Digit Manipulation & Routing Plan
Prosperous Built-in Telephony Features
Auto Provisioning CPE Devices
Detect SIP Attacks and Self-Protect
SOAP Provisioning Interface
Multi-Language Web Management Interface
Voice Logging Feature (optional)
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EZSIP-6000 SYSTEM CAPABILITIES
Max Concurrent User: 30,000
Max Concurrent Call: 5,000
Max NAT/RTP Resource: 2,000
Max Voice Logging Resource: 512
Max BHCC: 270,000
HA Redundant
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SIP SECURITY DESIGN
SIP Attack Detection/IP Blocking (e.g. SIPVicious, Friendly Scanner)
Disconnect Existing Calls and Apply Secure
DNIS Screening when SIP Attack Detected
SIP User Device Restriction
Global Blocked Device
IP Network/Country Lock
Applied Enhanced Password Option
Black Routing List
Enable CAPTCHA to Protect Web
Web Access Log & Blocking
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SIP ATTACK DETECTION/PROTECTION
EZSIP-6000 SIP Communication
Server
Service/User Finding Attack
Trunk Gateway
Calling Attack
Password Crack Attack
SIP Attack Detect Global Block Device IP Network/Country Lock Attack IP Blocking Existing Call Disconnect Applied Attacked DNIS Screening
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EXTENSION LIST GUI
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EZVMS-6800 IP CENTREX SERVER
Support IPv4 and IPv6 SIP Calls Simultaneously
Support Multi-Company & Multi-Language
Auto Attendant Service & Call Flow Editor
Voice Mail Service/MWI/Email Notice
Music On Hold
32 Parties Meeting Me/ Dialing Out Conference
64 Parties Broadcasting Service
Support G.711, G.729A*, GSM, G.722
Smart Calling Feature (Optional)
Support VMS Load Balancing Cluster
Auto Provisioning EZSIP-6000
Support Max 512 Channels
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AA CALL FLOW EDITOR
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ENTERPRISE SERVICE SOLUTION
Enterprise IP Telephony Solution
Enterprise IP Contact Center Solution
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EZPBX-2000 IPV4/V6 Dual SIP
Multi-Office
HA Redundant Active/Standby
Auto Attendant Voice Mail
Web GUI Reporting
SOAP Interface
Voice Logging Smart Calling
(optional)
Flexible Routing Telephony Feature
DID/DOD SIP Trunk
32Parties Xfer Bridge 64 Parties
Broadcasting
ENTERPRISE IP-PBX SOLUTION
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EZPBX-2000 IP-PBX
Support IPV4+IPV6 Dual Stack
Support G.711, G.729A*, GSM, G.722 Codec
Support Hitless HA Redundant
Automatic Audio/Video NAT Traversal/SIP Trunk & SIP Router
Powerful Digit Manipulation and Call Routing
Prosperous Built-in Telephony Features
Detect SIP Attacks and Self-Protect
Support Multi-Office, Auto Attendant with Flow Editor
Voice Mail (SIP MWI, Email Notice)
16 Parties Conference/64 Parties Broadcasting
Provides Division Manager & Billing Feature
Auto Provisioning CPE Devices
SOAP Provisioning Interface
Voice Logging or Smart Calling (optional)
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EZPBX-2000 SYSTEM CAPABILITIES
Max Concurrent Extension: 2,000
Max Concurrent Call: 1,000
Max NAT/RTP Resource: 1,000
Max Universal Resource: 256
Max Voice Logging Resource: 512
Max BHCC: 200,000
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BILLING REPORT EXAMPLES
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SMART CALLING
Main Menu
Create Conference Meeting Me Conference
Call To Settings
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ENTERPRISE CONTACT CENTER SOLUTION
Database Server
EZIVR-7000
EZPBX-2000
EZACD-8000
EZQOS-3200
HA Cluster
IP Network
NGN
Carrier
Agents
SIP/VOIP
SIP/VOIP
Remote Agents
SIP/VOIP
EZWEBPHONER-8200
EZODS-8500
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IP CONTACT CENTER
Social Media SMS
Voice Call
Web Chat
Fax/Email Web/Voice Msg
Web Call
Ezvoicetek IP Contact
Center SIP Hard Phone
SIP Softphone
Mac/Windows/Linux
iPad, Android Pad
WebRTC Webphone
Video Call
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EZACD-8000 CONTACT CENTER
Cloud/Enterprise, Multi-tenant , Multi-language Contact Center
Support Inbound/Outbound Call Center
Support Linux, Mac, Windows or Pad (Android, iPad) CTI Agent Desktop
Easy Integrate with CRM by using Web Service URL
Multi-Media Channel Contact Center Solution
Predictive Dialing Service
Max Agent Support: 512
Max Recording Resource Support: 512
Support Hitless HA Redundant
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EZACD-8000 FEATURES
Full Integrated with EZSIP-6000/EZPBX-2000
Provides Hitless HA Redundant
Support Multi-Tenant Virtual or Private Contact Center
Provides Multi-Language Web Interface
Support SIP Soft-Phone/WebRTC/Hard-Phone/Mobile
Support Multiple ACD DN, Agent Group with Priority
Support Flexible Routing and Intelligent Call Routing
Call Queuing with Programmable Action Flow
Support Virtual Queueing and Call Back
Free Seating and URL based Screen Popup
Provides Recording/Recording on Demand
Support Campaign Manager and Outbound Dialer
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EZACD-8000 FEATURES
Support Transfer, Coach, Monitor, Conference
Provide Real Time Wallboard, Analysis Chart
Provide Call Detail Log and Agent State Log
Provide KPI Analysis and Performance Reports/Charts
Provide Agent Desktop SDK & Sample Source Code
Center Based IVR Management
Salesforce Open CTI (Lighting) Integration
Support Multi-Media Service
Real Time Text Chatting
Email/Fax/Voice/Web Message
Video Call Service
Center Based Backup and Restore
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KPI
ACCESSIBILITIES • Overflow • Call Handled • Abandoned • Queued Call • Reassigned
SPEED of SERVICE • Service Level • Average Speed of Answer • Longest Delay in Queue • Agent Answer Speed • Telephony Service Factor
CONTACT HANDLING • AHT • Average ACW Time • On-Hold Time • Transferred Call
RESOURCE UTILIZATION • Agent Occupancy • Agent Waiting Time • Call Distribution
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EZODS-8500 Outbound Dialer
OUTBOUND CALL CENTER
EZACD-8000 Campaign Manager
EZODS-8500 Outbound Dialer
3. Transfer to Agent
PSTN
E1 Gateways
2. SIP Calling
EZPBX-2000 IPPBX EZSIP-6000 SIP Proxy
1. Dialing Request
1. Dialing Request
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OUTBOUND DIALING CAMPAIGN
Multi-Tenant Campaign Manager
Support EZODS-8500 Outbound Dialing Server
Support EZIVR-7000 Status Reporting
Support Number Testing, IVR and Agent Campaign
Predictive/Progressive/Power Dialing** (dialer is required)
Preview Dialing
Campaign Execution Time, Period and Priority
Support Contact List, Do Not Call List and Dial List
Start/Stop/Pause/Resume/Reset/Close Campaign
Support Campaign or Agent Call Back
Support Call History and Report and SOAP API Interface
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ACD-DN PERFORMANCE REPORT
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SUPERVISOR AGENT GROUP WALLBOARD
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SUPERVISOR DN WALLBOARD
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OUTBOUND CAMPAIGN MANAGER
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EZIVR-7000 SIP IVR/FAX
SIP RFC 3261/2543
Support G.711, G.729A*, G.722 and GSM Codec
Support T.38 Fax Sending/Receiving
Drag and Drop Call Flow Editor
Rich Built-in Components : DB, Flow, IVR, ACD etc.
Hitless Call Flow/Voice Prompt/Fax Update
Flexible C/Linux Script/HTTP Hook
User Behavior Analysis
Graphic Real Time Debug and Logging
Prompt/Fax File Management
Dedicate ACD Integration Components
Support MRCPV2 TTS/ASR
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EZIVR-7000 CALL FLOW EDITOR
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EZWEBPHONER-8200 WEBRTC
WebRTC Vidoe/Audio to SIP Conversion
DTLS/SRTP Encryption/RTP Conversion
SIP RFC 3261
NAT Traversal
Websocket API and Sample Code
Support Click to Talk
On Line Manual and Pop-up Help
Multi-Language Web Interface
Optimized based on 64 bits Linux
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SAMPLE WEBRTC PHONE
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SIP Proxy Server SIP IP-PBX
IPv4/IPV6 Network
Ports Mirror
Up-to 4 Mirrored Ports
Port Mirror
Up-to 4 Mirrored Ports
Service Side Register & Call Quality Monitor
CPE Side Register Call Quality Monitor
CALL QUALITY MONITOR SOLUTION
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EZQOS-3200 VOICE QUALITY MONITOR
Support Dual IPV4/IPV6 SIP Calls/Register
Support Up-to 4 Network Interfaces
Multi-Language Web GUI
Call/Register based Capture File Saving/Retrieve
ITU-T G.107 E Model R/MOS Calculation
On-Demand Audio Replay
Support Voice Logging License (optional)
Provides Call Quality Reports
Register/Voice Quality/SIP Attack Alerting
Universal Call Tracking
T.38/Video Call Capture
Easy to Troubleshooting
Running under Off-the-Shelf Server and 64 bits Linux
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VOICE QUALITY EXAMPLE
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Q&A