ey unemployment insurance claims services (bifold)
DESCRIPTION
This bifold focuses on EY's high-touch unemployment claims management services.TRANSCRIPT
Unemployment insurance claims management servicesWorking with EY around the employment life cycle
2 | Unemployment insurance claims management services
The climate
Working with EY around the employment lifecycle
Critical project performance variables and measurements
Best practices within an organization should focus on improving critical performance variables through comprehensive education and monitoring of results.
• Process–compliance goal:
• Timely response to information requests
• Forward claims to EY prior to deadline date
• Protest–rate goal:
• Manage staffing levels
• Reduce voluntary turnover
• Accurately define separation
• Win–rate goal:
• Comprehensive employee handbook
• Consistent application of progressive counseling
• Fully developed initial responses by EY client team
• Documentation
• Reduction of unnecessary hearings and associated administrative costs
• Hearings–reduction goal
• Appropriate handling of claimant and employer appeals
Tax services for the employment life cycle
• UI claimsadministration
Employmentlife cycle
• Job creation credits
• Credits/grants(state and federal)
• I-9/E-Verify services
• Employment tax filings• Domestic mobility tools• Commuter credits
• Health insurance credits• Child care credits
seperating recruiting/hiring
onboarding
training
benefits
mobility
growth
• Increased unemployment
• Changing legislation
• Greater state scrutiny
• Amplified risk
• Cost of compliance
• Doing more with less
• HR and tax intertwined
3Unemployment insurance claims management services |
As a result of current economic conditions and recent legislation, all employers will be affected by an increase in unemployment and unemployment insurance taxes.
Ernst & Young LLP’s unemployment claims and tax advisory service differentiators
Ease of transition
Claims practice Employment Tax practice
• “High touch” client service
• Highly visible and accessible client service team
• Experienced payroll and employment tax professionals throughout the US that are 100% dedicated to the practice
• Proactive unemployment claim program management
• Customized service approach
• Co–developed comprehensive program based on client’s needs and requirements
• Comprehensive client training
• Customized to reinforce client’s HR processes
• Fully develop initial claim responses
• Benchmark and goal–oriented program results
• Protest rate
• Win rate
• Hearing success
• Compliance assurance
• Focus on controlling costs and realizing benefits
• Reduce impact of qualifying separations
• Obtain rehire credits
• Leverage claim information to achieve tax benefits
• Reduce cost of compliance
• Only Big Four firm with full–time claims processing center
• National employment tax network with tax technical knowledge, including CPAs, enrolled agents and attorneys to address all aspects of client issues
• Merger/acquisition analysis and support
• Rate transfer review
• Comprehensive registration and correspondence service
• Detailed statutory elections analysis
• Recommendations aligned with long–term business plan rather than historical information
• Availability of expanded unique employment tax services
• Consulting hours included each engagement year
• Access to national state tax desks
• Integration with Ernst & Young LLP’s other practices, including:
• Federal Income Tax
• Global and Domestic Mobility
• Human Capital
• Business Risk
• Credits and Incentives
• State and Local Tax
• International Tax
EY
• Prepares and presents unemployment claims statement of work
• Requests limited letters of authority/powers of attorney
• Establishes payroll interface
• Exchanges information regarding separation
• Requests historical claim/tax data from prior vendor
• Implements work plan and new vendor rollout
• Creates joint client/EY e–room for real–time online collaboration and ongoing communication
• Requires continuous communication on progress with client
EY | Assurance | Tax | Transactions | AdvisoryAbout EYEY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com.
Ernst & Young LLP is a client-serving member firm of Ernst & Young Global Limited operating in the US.
© 2014 Ernst & Young LLP. All Rights Reserved.
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This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice.
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