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EXTERNAL QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand SAACB Education Day 2010

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Page 1: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

EXTERNAL QUALITY ASSESSMENT (EQA)REPORTS

AND THEIR INTERPRETATION

Dr Jocelyn NaickerNational Health Laboratory Service (NHLS)and University of the WitwatersrandSAACB Education Day 2010

Page 2: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

EXTERNAL QUALITY ASSESSMENT SCHEME(EQAS)

- External agency- Evaluation is performed on several Labs

that analyse the same specialised samples - Performed at regular intervals- Frequency may vary between schemes- Retrospective assessment

Page 3: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

- Compares performance between labs

- National/regional basis – several:NHLS EQAS, Thistle, UKNEQAS, BIORAD EQAS, RIQAS, CAP, RCPA etc

Page 4: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

“Blind” samples

Analysis same as patient samples

results are returned to EQAS

organiser

Statistical analysis

Page 5: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

NHLS EQAS (2001)

NHLS labs, public sector, SouthernAfrican countries

Clinical ChemistryBlood gasesTDM

Target values for most

monthly

Page 6: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

THISTLE – SA

National and International

Central values – Consensus means

Page 7: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

EQAS of European countriesvary widely in the frequency and type of specimen analysed,traget values/consensus means as well as in the criteria for acceptable performance

Page 8: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

USA (CAP)Proficiency testing became a legal requirementin 1988 when the CLIA (Clinical LaboratoriesImprovement Amendments) were approved

- Frequency of sampling (up to 5 specimens3x per annum)

Page 9: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

EQA GOALS

1. An objective external (independent) assessment of the lab’s long term performance

2. To alert the lab of problems with

accuracy (aimed to at preventing

the reporting of incorrect patient

results. (failure of internal alerts)

Page 10: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

3. To provide Management and clients

with the confidence that the on-going

processes for monitoring analytical

processes is sound

4. Identification of group problems –

(affecting specific anaysers/ reagents/ kits)

Page 11: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

5. Complimentary to the IQC which monitors daily accuracy of thelab’s methods

Page 12: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

BASIC STATISTICS

• Mean = ∑ x

n

is the sum of all the measurements

divided by the number of measurements

Page 13: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

• Median is the point on the scale that has

an equal number of observations above

and below.

• Mode is the most frequently occurring

result.

Page 14: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

• TRUENESS

defined as the closeness of the

agreement between the mean

of a large series of measured

results and the true concentration

Page 15: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

BIAS

Is the mathematical difference

between the mean value of a series

of measurements and the true value

and is a measurement of SYSTEMATIC ERROR

Page 16: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

% Bias

= Result – True valueTV

x 100

Page 17: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ACCURACYdefined as the closeness of the agreementbetween a SINGLE observed measurementand the true concentration and is inverselyrelated to the UOM

Influenced by both bias and imprecisionand is therefore an expression of Total Error

Page 18: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

PRECISIONrefers to the closeness of agreement of a series of independent measurements

Page 19: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

PRECISIONdivided into:1.Repeatability

constant conditions (“within run”)

2. Reproducibilitychanged conditions:- Total/”Between run” precision

(intermediate precision)- Interlaboratory precision (EQAS)

Page 20: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

IMPRECISIONthe inverse relationship of precision

is only related to RANDOM ERRORSof measurementsexpressed as:SD and CV

Page 21: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Imprecision LOW

Page 22: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Imprecision HIGH

Page 23: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Imprecision LOW

Page 24: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Imprecision HIGH

Bias HIGH

Page 25: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Standard Deviation (SD)

SD describes scatter around the mean

(expressed in the units being measured)

Page 26: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Standard Deviation (SD)

SD = ∑(X1 - X)2

N - 1

Mean absolute deviation

Page 27: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Coefficient of Variation (CV)

CV(%) = SD x 100Mean

The smaller the CV the more reproducible theresults

Page 28: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Performance Criteria

Which results are Acceptable?

A simple method of assessing performanceto indicate whether:- persistent dissatisfactory performance- deterioration in performance- any improvement- casual errors

Page 29: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Statistical Methods are usedto assist in determining whetherperformance is acceptable by analysing, summarising and reporting on “observations”

STATISTICAL METHODS

Page 30: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

In assessing performance using theseStatistical methods one shouldalways consider performance atthe important Medical Decision levelsand the clinical impact of unacceptableresults

Page 31: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

How is Objectivity achieved?

To enable Clinical relevance of the results obtained the results should be within a certain % of Assigned central values

Page 32: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ASSESSMENT OF PERFORMANCE

Based on1.Central Reference value

1. Acceptable Range of performance(Allowable limits of performance)

Page 33: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

EQAS Assignment of Analyte dependantCentral Reference Value:

1. overall mean/median of all participating labs are used to indicate the ‘True value”

Or

2. Set Target values

(specified by each EQAS’s program information)

Page 34: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

How are TARGET VALUES set?

1. Reference labs using Reference methods

2. Labs using “Higher order” methods- precison, trueness and analytical specificity that is > that in routine labs

Page 35: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

3. SRM samples by selected Labs

4. Weighed - in values e.g. drugs- EQA samples supplemented with known weights of and analyte

Page 36: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ALLOWABLE LIMITS OF PERFORMANCE (ALP)

• is unique for each analyte• considers unavoidable imprecision

of the method• and normal diurnal variations (BV)• TAE calculation

Page 37: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ALP

Determines the level of errorthat is required to minimise the risk of adverse outcome when applied tothe reporting of patient results

Page 38: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ALP includes RANDOM ERRORS due to:

1.Within and between run variability2. between calibration variability3. lot to lot variability of reagent/calibrator4. between analyser variability

Page 39: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ALP

In addition there may belSYSTEMATIC ERRORs due to:

1.Calibration standards used2. Method / Instrument specific factors

(Calcium – arsenazo vs cresolphthalein complex)

Page 40: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ALPIs expressed as :

+ x from the TV

x may be in absolute unitsor in %or in an absolute value up to a certain limitand a % above a certain limit

Page 41: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Standard Deviation Index (SDI)

SDI = Lab result – Group Mean

SD of Group

Page 42: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

SDI > 2 Lab not in agreementwith labs within the Group

Page 43: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

COEFFICIENT of VARIATION INDEX (CVI)

= Lab CVGroup CV

an index of imprecision

Page 44: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Qualitative results Histogram allows quick visualisation if your lab’s result falls within the overall results for all methods as well as for your method group

CONCENTRATION UNITS

NO. OF LABS

BAR GRAPHS/HISTOGRAMS

Page 45: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

HISTOGRAMS

TARGET VALUE

Undesirably Low Undesirably High

ALP

Specimen 24-16

Page 46: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

YOUDEN PLOTSwhen 2 EQA samples – high and loware analysed by each lab (same methodanalytical principle, instrument, reagent)

observed results plotted

Allows comparison of the relationship of each level’s value to the group’s performance

Page 47: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Blocks = SDsHorizontal and vertical median reference lines have equal no. of observations on either sideCentral intersection of the median lines = Manhattan medianFar away from MM but close to ref line + Systematic errorFar from reference lines = large random errors

High value EQA sample

Low value EQA sample

Page 48: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Albumin

YOUDEN PLOT

LOW VALUE EQA

HIGHVALUE EQA

Page 49: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

PEER REVIEW BOXES (Subgroups)

Cresophthalein Complex

x

Page 50: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

50

LEVEY – JENNINGS style of reports

X

- 1 SD

- 2 SD

- 3 SD

+ 2 SD

+ 3 SD

+ 1 SD

1 3 5 7 9 112 4 6 8 10 12

specimen numbers

ALP

Page 51: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Levey-Jennings-Like Plots

poor precision – within run

Page 52: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

poor precision – between run

Page 53: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Biased results

Page 54: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

LINEARITY GRAPHS

Linearity refers to the relationshipbetween measured and expected valuesover the analytical rangevisualise whether relationship islinear or not

Page 55: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Non - Linear

Page 56: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Proportional Bias

Page 57: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Imprecision

Page 58: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

BLAND ALTMAN PLOTS

Differences between the lab’s resultsand the Group (consensus) means (y-axis)

plotted against

Group means (x-axis)

Page 59: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

CONSENSUS MEANS μmol/L

PHENOBARBITAL

DifferencesFromMeanin μmol/L

FITTED LINEEXPECTED LINE

95 % CONFIDENCE LIMITS

0.0 60.0 120.0 180.0 240.0 300.0

- 50.0

-33.3

-16.7

0.0

16.7

33.3

50.0

UKNEQAS

horizontal zero difference Line

Page 60: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Hospital x

Page 61: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand
Page 62: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

Mayo Clinic studyProficiency testing programs are far from ideal monitors of lab performance

50% errors - problems with the survey itselfonly 28 % related to specific analytical problems

Page 63: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

TROUBLESHOOTING1. Incorrect classification2. Incorrect units / conversion3. Incorrect sample tested 4. Technical errors – reconstitution/dilution

inadequate mixing etc5. Transcription errors6. Relook at the IQC data7. Are there trends? High/low bias etc?8. Change in reagents/calibrants/standardisation?

Page 64: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand

ROYAL COLLEGE OF PATHOLOGISTS OF AUSTRALASIA (RCPA)

Page 65: EXTERNAL QUALITY ASSESSMENT (EQA) … QUALITY ASSESSMENT (EQA) REPORTS AND THEIR INTERPRETATION Dr Jocelyn Naicker National Health Laboratory Service (NHLS) and University of the Witwatersrand