expression of interest (eoi) for empanelment of …altamash moin(manager)-0522-4934692 2. mrs. divya...

EMPANELMENT NOTICE

Indian Overseas Bank

Regional Office Nav-Chetna kendra, 3rd Floor,

10 Ashok Marg,

Lucknow- 226001

EXPRESSION OF INTEREST (EOI) FOR EMPANELMENT OF VENDORS FOR SMALL/MEDIUM VALUE IT RELATED REPAIR & PROCUREMENTS: -

1. (a)EMPANELMENT OF THE LAN VENDOR FOR RECTIFICATION OF THE LAN RELATED ISSUES (REPAIRING OF LAN CABLING) AT VARIOUS BRANCHES, ATMs/E-LOBBY & OFFICES IN LUCKNOW REGION.

2. EMPANELMENT OF VENDORS FOR SUPPLY OF SMALL VALUE HARDWARE

(DESKTOP PCs, PRINTERS & PERIPHERALS, SCANNER, SWITCH etc.)

3. (a)EMPANELMENT OF VENDORS FOR SUPPLY OF UPS AND BATTERIES UNDER BUYBACK & TECHNICAL TROUBLE SHOOTING OF UPS & BATTERIES.

(b)EMPANELMENT OF VENDORS FOR PERIODICAL MAINTENANCE OF BATTERIES AT VARIOUS BRANCHES, ATMs/E-LOBBY & OFFICES IN LUCKNOW REGION.

4. EMPANELMENT OF VENDORS FOR SUPPLY OF ATM & CASH RECYCLER ROLLS FOR VARIOUS ATMs/CRs IN LUCKNOW REGION. [NCR, WINCOR, OKI, DIEBOLD], ATM VAULT BATTERIES.

EOI Reference No: EOI/RCC/LKO/01/18-19 DATED 02/02/2019

Issued By:

Chief Regional Manager,

Indian Overseas Bank,

Regional Office, Lucknow.

Indian Overseas Bank, RO Lucknow. EOI for Empanelment of Vendors


Indian Overseas Bank Regional Office, Lucknow

EMPANELMENT OF VENDORS

Applications are invited from competent Vendors who have experience in carrying

out works in various categories and disciplines viz.,Network/Hardware/UPS &

Batteries/ATM Rolls, for empaneling themselves with our Bank, for a period of

TWO years.

Interested parties may obtain the application form from our Regional office address

in person during working hours on any working day, on payment of Tender

Document Cost of Rs.1000/- (nonrefundable), by means of DD in favor of Indian

Overseas Bank, payable at Lucknow. Application forms may also be downloaded

from our Bank’s web-site (www.iob.in), in which case Tender Document Cost of

Rs.1000/-(nonrefundable), by means of DD in favor of Indian Overseas Bank,

payable at Lucknow, should be enclosed with the completely filled in application

form. The last date for receipt of completely filled application forms is 11:00 am on

21.02.2019.

Any Indian Individual, Sole Proprietorship Firm, Partnership Firm, Public Limited

Company or a Private Limited Company is entitled to get empaneled as contractor

with Indian Overseas Bank provided the eligibility criteria and other conditions are

satisfied.



INTRODUCTION:

INDIAN OVERSEAS BANK , Regional Office Lucknow (hereinafter referred to as ‘the bank’) invites Expression of Interest (EOI) for empanelment of vendors primarily for supply of spares and components for hardware (Desktop PCs, Peripherals ,Printers, Scanners etc), UPS/Batteries and Network related components and extending necessary technical services for trouble shooting various technical issues relating to Hardware, UPS & batteries and Network( LAN management) and also for supply of limited numbers of Hardware (Desktop PCs, Peripherals, Printers, Scanners etc), ATM Consumables, UPS & batteries, Network related equipments (switch, cables etc), hereinafter collectively referred to as “Empanelment of vendors for small/medium value IT related repair and procurements”. OBJECTIVES OF THE EOI: This EOI issued for the purpose of gathering information and short-listing suitable small and medium sized IT vendors for empanelment. Bank shall not be liable for any costs incurred by any potential vendor in preparation and submission of information in response to this EOI. PROJECT SPECIFIC TERMS & CONDITIONS: 1.1. TENDER REFERENCE AND SCHEDULE OF BIDDING PROCESS:

S.No. Description of Information/Requirement

Information / Requirement

1 Tender Reference Number EOI/RCC/LKO/01/18-19 DATED 02/02/2019

2 Date of Issue of EOI 02/02/2019

3 Last Date and Time for submission of bids along with supporting documents.

21/02/2019 at 11:00 am

4 Date, time and venue for opening the Response bid.

21/02/2019 at 11:30 hours at IOB Regional Office Lucknow.

5 Address for Communication / Submission of Bids

Indian Overseas Bank Regional Computer Center (RCC) Regional Office Nav-Chetna kendra, 3rd Floor, 10 Ashok Marg, Lucknow- 226001

6 Contact officials for any clarification 1. Mr. Altamash Moin(Manager)-0522-4934692 2. Mrs. Divya Tripathi (Asst Manager)- 0522-4934691

7 Contact e-mail ID [email protected]

mailto:[email protected]



1.2. BIDDER’S QUALIFICATION CRITIERIA (BQC): The documentary evidence in support of the Bidder's Qualifications Criteria listed below should be established to the satisfaction of the bank.

1) Apart from supply of Hardware, Firm should have its own support center in Lucknow to provide prompt and efficient service to the bank. The support center should be staffed with minimum of 5 Service Engineers under the pay roll of the bidder.

2) Should be a Company /Firm registered in India and is in operation for at least two years as on the date of Opening of response bid i.e. 21.02.19. Proof of document should be submitted along with response to Expression of Interest.

3) Should provide a reference of at least one Bank / government organization /

financial institution /major corporate companies in U.P., where in bidder is engaged for Annual Maintenances of Hardware/Network/ UPS in the last 2 financial years.

4) Should not have any adverse records with other banks or our bank.

5) Should not have been blacklisted by any Govt. Department or Public Sector Undertaking. Vendor have to submit undertaking of the same on their own letterhead.

6) Should be registered with Authorities for Goods and Service Tax. GST Certificate stating GST number should be submitted along with response to Expression of Interest.

7) Should not have any arrears in Tax Payments.

8) Should be capable of extending proper service support to our branches, details of branches along with districts provided in Annexure VI.

9) If Vendor is applying for empanelment for Supply of UPS Batteries, vendor

must be an Authorized dealer for Exide/Quanta make [Certificate to be enclosed].



1.3. EVALUATION AND SHORTLISTING: The Bank will evaluate the bid submitted by the bidders based on the Bidder Qualification Criteria stipulated in the EOI. Bidders who have qualified as per Clause 1.2 of this EOI will only be shortlisted for empanelment. Empanelment of vendors will be based on the Scope and validity of empanelment stipulated vide clause 1.4 of the RFP. 1.4 SCOPE AND VALIDITY OF EMPANELMENT:

1. Short-listed bidders as per Clause 1.3 of this EOI will be classified into four categories based on submission of their response as under:

i. Empanelment of vendor for Network –

a) For rectification of the LAN related issues (repairing of LAN Cabling) at various branches, ATMs/e-Lobby & offices in Lucknow Region.

ii. Empanelment of vendor for Hardware – For supply of small value hardware

(Desktop PCs, Peripherals, Printers, Scanners, Switch etc.) and extending necessary technical services such as installation and troubleshooting of technical issues.

iii. Empanelment of vendor for UPS-

a) For supply of Limited number of UPS & Batteries, UPS spares under buyback and extending technical services for installation of UPS and technical trouble shooting of UPS and batteries.

b) For periodical maintenance of batteries so as to ensure proper backup & long life of batteries.

iv. Empanelment of vendors for Supply of ATM Consumables- For supply of ATM & Cash Recycler Rolls for various ATMs/CRs in Lucknow region [NCR, WINCOR, OKI, DIEBOLD], ATM Vault Batteries.



2. Empaneled vendors should be capable of providing one or more onsite

service engineer/s on chargeable basis to troubleshoot technical issues relating to Computer Hardware and Peripherals, UPS & Batteries, Network Equipment’s and other IT related assets located at Various Branches, ATMs,

e-Lobby, & Offices in Lucknow Region, as and when desired by the Bank.

3. Bank, based on the requirement, shall issue ‘limited tender’ to empaneled

vendors for providing on-site support at Various Branches, ATMs, e-Lobby, & Offices in Lucknow Region. Terms and conditions for providing onsite support engineer/s and scope of work of service engineer/s will be detailed in the ‘limited tender’.

4. Troubleshooting of Desktops and Peripherals, UPS/Batteries, Network

Equipment’s include attending technical issues and reloading of Operating system, as well as moving such Desktops and Peripherals within the Bank’s Premises at Various Branches, ATMs, e-Lobby, & Offices in Lucknow Region.

5. Empaneled vendors have to provide competitive quotes (either on

monthly/quarterly basis or on demand basis) for supply, installation & rectification of hardware spares, UPS/Batteries under buyback, Network LAN spares, Desktop PCs & Peripherals such as Printers, Scanners, supply of ATM Consumables and support services such as maintenance of desktops/peripherals etc. PO will be given to L1 vendors for each such component.

6. Short–listed vendors shall be notified individually by the Bank. Such empanelment is valid for a period of two years from the date of notification of such empanelment by the Bank or to such extended period as notified by the Bank.

7. For ATM & Cash Recycler Rolls/Batteries, Vendor has to submit quotation of prescribed specification, on demand of Bank.

8. Bank preserves the right to extend the empanelment of vendors for a further period of One year, if it is suitable for organization. Extension of empanelment will be at the sole discretion of the Bank



2. GENERAL TERMS & CONDITIONS: 2.1. SUBMISSION OF BIDS: Bidders who are ready to provide the services as defined in clause 1.4 of this EOI, may submit their Technical Bid as per format provided in Annexure I, II, III, IV, V of the EOI in a sealed cover Superscripting:

“Empanelment of vendors for small/medium value IT related repair and procurements”. EOI Reference No: EOI/RCC/LKO/01/18-19 DATED 02/02/2019 Category- Network/Hardware/UPS & Batteries/ATM Consumables [mention any one on sealed envelope]

In case bidder is interested for empanelment for more than one service, bidder should submit Separate Annexure for each service along with credential in support for each of the services. Sealed covered should be send to Regional Office Lucknow on or before the date and time mentioned in the Schedule for bidding process of this EOI. It may be handed over to any one of the following officers: -

Mr. Altamash Moin(Manager)

Mrs. Divya Tripathi (Asst Manager)

Any EOI received by the Bank after the deadline for submission of EOI will be

rejected. In the event of the specified date and time for the submission of EOI,

being declared a holiday for the Bank, the EOI will be received up to the appointed

time on the next working day. Extension or preponement of submission date and

time will be at the sole discretion of the Bank. EOI so submitted should remain valid

for a minimum period of 60 days from the scheduled date of opening. Bids

submitted by any other means other than bid submission in as detail above will not

be accepted by the Bank.



2.2 CONTACT DETAILS: Contact officials for any clarification:

1. Mr. Altamash Moin(Manager)-0522-4934692

2. Mrs. Divya Tripathi (Asst Manager)- 0522-4934691

Contact e-mail ID: [email protected]

Address for Communication /Submission of Bids: Indian Overseas Bank

Regional Computer Center (RCC)

Regional Office

Nav-Chetna kendra, 3rd Floor,

10 Ashok Marg,

Lucknow- 226001

2.3. FURNISHING OF INFORMATION: The Bidder is expected to examine all instructions, forms, terms and specifications in these documents. Failure to furnish all information required by the documents or to submit an EOI not substantially responsive to the documents in every respect will be at the Bidder's risk and may result in the rejection of its EOI. 2.4. FORMATS AND SIGNING OF BIDS: The original EOI shall be typed and signed by the Bidder or a person or persons duly authorized to bind the Bidder to the contract. The person or persons signing the EOI shall initial all pages of the offer. EOI submitted without signature and seal will be summarily rejected. 2.5. AUTHENTICATION OF ERASURES/OVERWRITING etc: Any inter-lineation, erasures, or overwriting shall be valid only if the person(s) signing the EOI initial(s) them.

mailto:[email protected]



2.6. CLARIFICATION: During evaluation of the EOI, technical presentation of the product features, the Bank may, at its discretion, ask the Bidder for any clarification. 2.7. AMENDMENTS TO EOI: Banks reserves its right to amend any or all of the clauses in the EOI and Annexure to this EOI, if any, including amendments in the schedule for tendering process at any time prior to deadline for submission of EOI, at its sole discretion. Such amendments to EOI will be webcasted through Bank’s official website and no separate newspaper advertisement or individual intimation to bidders will be provided. 2.8. REMOVAL OF VENDORS FROM EMPANELLED LIST: If the service provided by the vendor is found to be unsatisfactory or if at any time it is found that the information provided by the vendor is false, the Bank reserves the right to remove such vendors from the empaneled list without giving any notice to the vendor. Bank’s decision in this regard will be final. 2.9. INSTRUCTIONS TO VENDORS:

i. Application with documents as per the Check List appended is to be submitted to Indian Overseas Bank, Regional Office, Nav Chetna Kendra, 3rd Floor, 10 Ashok Marg, Lucknow-226001, before 11:00 AM on 21.02.2019. If any applicant sends the application (filled EOI document) by post/courier and the same reaches after the stipulated time, such applications will not be considered.

ii. The response should be submitted in a structured format as per the check list appended and all pages are to be numbered serially. Non relevant/ unnecessary documents should not be submitted along with the application. All information provided should be specific to the requirements mentioned. Detailed clarification should be provided later in case of necessity.

iii. All pages are to be signed by person(s) on behalf of the organization duly affixing the company seal and the person so signing should have necessary authorization/PA to do so. (Copy of Power of Attorney or Authorization Letter from the company should be furnished along with the application).



iv. Right of acceptance is reserved by Indian Overseas Bank, Regional Office,

Lucknow.

v. Applications containing false or inadequate information are liable for rejection. Any alterations, erasures, overwriting, blanking out or discrepancies in figures etc. may render the EOI submission as invalid.

2.10. BANK’S RIGHT TO ACCEPT ANY EOI AND TO REJECT ANY OR ALL EOIs: Notwithstanding anything contained in any of the clauses in this EOI, the Bank reserves its right to accept or reject any EOI, and to annul each or all of the EOI processes and reject all the EOIs at any time prior to awarding the offer without thereby incurring any liability to the affected Bidder or bidders or any obligation to inform the affected Bidder or bidders of the grounds for the Bank's action. 2.11. CONTACTING THE BANK: Any effort by a Bidder to influence the Bank in its decisions on bid evaluation or bid comparison will result in the rejection of the Bidder's bid. 2.12. VALIDITY OF BIDS SUBMITTED: EOI submitted should remain valid for a minimum period of 60 days from the scheduled date of opening. 2.13. CHECK LIST:

i. Empanelment Response - as per Annexure I. ii. Covering Letter - as per Annexure II.

iii. Companies Profile - as per Annexure III. iv. List of Applicant’s major Customers as per Annexure IV. v. Details of the Service centers - as per Annexure V.

vi. Tender Document Cost DD of Rs.1000/-(nonrefundable). vii. The documents in support of Eligibility Criteria, wherever required as

mentioned in this EOI.

In case bidder is interested for empanelment for more than one service (Network /Hardware/ UPS& Batteries/ ATM Consumables), bidder should submit Separate Annexure set (Annexure I-V) as well as separate DD, for each response along with credential in support for each of the services.



ANNEXURE-I EMPANELMENT RESPONSE

S.No. EMPANELMENT FIELD INTERESTED IN (Mark any One)

1 Network (LAN Cabling Work)

Maintenance

Rectification

2 Hardware (Desktop PCs, Peripherals,

Printers, Scanners, Switch etc) Supply

Installation

Trouble shooting

3 UPS/Batteries (UPS, Batteries & Spares)

Supply without buyback

Supply under buyback

Installation

Trouble shooting

Periodical Maintenance

4 ATM Consumables Supply

NCR machines

Wincor machines

OKI machines

Diebold machines

ATM Vault Battery supply

We have completely examined the above EOI document, we hereby submit our offer to empanel our company/firm for ………………………………………………………………., (Network /Hardware/ UPS & Batteries/ ATM Consumables) in conformity with the said EOI. We also confirm that we agree to all the terms and conditions stipulated in EOI/RCC/LKO/01/18-19 DATED 02/02/2019. Signature of the Authorized Signatory with date & seal



ANNEXURE-II COVERING LETTER Offer Reference No: Date: To Chief Manager Indian Overseas Bank, Regional Office, Lucknow Sir, EOI reference no: EOI/RCC/LKO/01/18-19 DATED 02/02/2019. Having examined the above EOI document and Annexure, we hereby submit our

offer to empanel our company/firm for ………………………………………………………………..,

(Network /Hardware/ UPS & Batteries/ ATM Consumables as in Annexure I) in

conformity with EOI.

1. We agree to abide by and fulfill all the terms and conditions of the EOI. 2. We enclose all documents as per the Check List of EOI. 3. We confirm that we do not have any adverse records with any public sector banks. 4. We confirm that we have not been blacklisted by any Govt. Department or Public Sector Undertaking. [Undertaking enclosed] 5. Our PAN number is ……………………………. 6. GST Registration Number…………………………………………………….. We accept all Instructions and Terms & Conditions of the subject EOI. We hereby declare that the information submitted above is true to the best of our knowledge. Dated this………………………..day of ……………………………2018 Signature of the Authorized Signatory with date & seal



ANNEXURE – III COMPANY PROFILE

1 Name of the Organization

2 Status of Organization (Company, Partnership, Prop etc)

3 Year of Establishment of Organization (attach Documentary Proof)

4 Head office/registered office

Address:

Authorized person:

Designation:

Contact No.:

Email ID:

5 Local office Lucknow Address:

Key person:

Designation:

Contact No.:

Email ID:

6 Official Email Address [for communicating Tender notices to vendors]

7 Interested in Empanelment for (as mentioned in Annexure I)

Network OR Hardware OR UPS& Batteries OR ATM

Consumables

8 Number of years of Experience in above

We confirm that the Proof of documents is attached along with these technical bids. We hereby declare that the information submitted above is true to the best of our knowledge. We understand that in case any discrepancy is found in the information submitted by us our tender is liable to be rejected. We also confirm that we agree to all the terms and conditions stipulated in EOI/RCC/LKO/01/18-19 DATED 02/02/2019.

Signature of the Authorized Signatory with date & seal



ANNEXURE – IV LIST OF APPLICANTS MAJOR CUSTOMERS (Customers for Empanelment Response as per Annexure I)

SNo. Name and

complete Postal Address of the Customer

Name, Designation, Telephone, Fax, Telex No, e-mail address of contact person (customer)

Nature and Description of work ordered by the customer during last 2 years

Value of work Ordered by the customer in last 2 years

Whether reference Letter enclosed

(Enclose necessary documentary proof)

We hereby declare that the information submitted above is true to the best of our knowledge. We understand that in case any discrepancy is found in the information submitted by us our tender is liable to be rejected. We also confirm that we agree to all the terms and conditions stipulated in EOI/RCC/LKO/01/18-19 DATED 02/02/2019.




ANNEXURE – V DETAILS OF SERVICE CENTRES IN LUCKNOW REGION OF THE BANK.

S.No.

District

Whether Direct Service Support available(Yes/No) If yes, provide the address

Whether Service Support through Franchise available(Yes/No) If Yes, provide the address

Number of service engineers available for each district.

1 AGRA 2 AURAIYA 3 BAHRAICH 4 BARABANKI 5 ETAH 6 ETAWAH 7 FAIZABAD 8 FARRUKHABAD 9 FATEHPUR 10 FIROZABAD 11 GONDA 12 HARDOI 13 HATHRAS 14 JALAUN 15 JHANSI 16 KANNAUJ 17 KANPUR NAGAR 18 KHERI 19 LAKIMPUR KHERI 20 LUCKNOW 21 RAE BARELI 22 SITAPUR 23 UNNAO

We hereby declare that the information submitted above is true to the best of our knowledge. We understand that in case any discrepancy is found in the information submitted by us our tender is liable to be rejected. We also confirm that we agree to all the terms and conditions stipulated in EOI/RCC/LKO/01/18-19 DATED 02/02/2019.


expression of interest (eoi) for empanelment of …altamash moin(manager)-0522-4934692 2. mrs. divya...

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