expressing yourself effective communication. number your white board to 15
TRANSCRIPT
Expressing Yourself
Effective Communication
Number yourwhite board to 15
1.Communication is an integral part of every industry and business in the United States.
True or False?
1.Communication is an integral part of every industry and business in the United States.
True
2.Job knowledge ranks
slightly below communication skills as
a factor in career success.
True or False?
2.Job knowledge ranks
slightly ABOVE communication skills as
a factor in career success.
False
3.The average worker
spends most of his or her time speaking.
True or False?
3.The average worker
spends most of his or her time speaking.
True
4.Chinese is the most
commonly used language in the
international world of work.
True or False?
4.Although Chinese is
spoken by more people, English is the most
commonly used language.
False
5.Your recognition
vocabulary will include at least 80,000 words by the time you leave high
school.
True or False?
5.Your recognition
vocabulary will include at least 80,000 words by the time you leave high
school.
True
6.It is usually safer to
begin using new words in your writing rather than in conversation.
True or False?
6.It is usually safer to
begin using new words in your writing rather than in conversation.
True
7.Effective communication exists when the receiver interprets the sender’s message as the sender
intended.
True or False?
7.Effective communication exists when the receiver interprets the sender’s message as the sender
intended.
True
8.Speaking is the most-often-used method of
communicating policies, procedures, and concepts in the
workplace.
True or False?
8.WRITING is the most-often-used method of
communicating policies, procedures, and concepts in the
workplace.
False
9.The average
employee spends 1 ½ to 2 hours each
workday doing some form of reading.
True or False?
9.The average
employee spends 1 ½ to 2 hours each
workday doing some form of reading.
True
10.Skimming material will never provide all you need to completely understand printed
materials.
True or False?
10.Many times, skimming will provide all that is
necessary to understand what you need from printed materials.
False
11.Successful interpersonal
relationships are built on mutual trust,
acceptance, empathy, and understanding.
True or False?
11.Successful interpersonal
relationships are built on mutual trust,
acceptance, empathy, and understanding.
True
12.Effective communication
is important in all interpersonal aspects of
life.
True or False?
12.Effective communication
is important in all interpersonal aspects of
life.
True
13.All groups have some form of organization, rules for establsihing
leadership, and expectations regarding
member behavior.
True or False?
13.All groups have some form of organization, rules for establsihing
leadership, and expectations regarding
member behavior.
True
14.Leaders of democratic, leadership relies on the active participation of
members in the decision-making
process.
True or False?
14.In a democratic group, leadership relied on the active participation of all
members.
False
15.Each person involved in a
conflict has personal biases, priorities,
expertise, and interests that affect the points of agreement and create outright opposition on
many issues.
True or False?
15.Each person involved in a
conflict has personal biases, priorities,
expertise, and interests that affect the points of agreement and create outright opposition on
many issues.
True
How many correctout of 15?
EffectiveListening
Techniques?
Re-number yourwhite board to 12
1.Maintain eye
contact without staring.
Is this an effective listening technique?
1.Maintain eye
contact without staring.
Is this an effective listening technique?
Yes
2.Decide on a
response based on the speaker’s first
words
Is this an effective listening technique?
2.Decide on a
response based on the speaker’s first
words
Is this an effective listening technique?
No
3.Be aware of the speaker’s time
limit.
Is this an effective listening technique?
3.Be aware of the speaker’s time
limit.
Is this an effective listening technique?
No
4.Never paraphrase when listening to a
speaker.
Is this an effective listening technique?
4.Never paraphrase when listening to a
speaker.
Is this an effective listening technique?
No
5.Listen carefully to the speaker before
deciding on a response.
Is this an effective listening technique?
5.Listen carefully to the speaker before
deciding on a response.
Is this an effective listening technique?
Yes
6.Ask questions
whenever you think of them; the speaker
won’t mind being interrupted.
Is this an effective listening technique?
6.Ask questions
whenever you think of them; the speaker
won’t mind being interrupted.
Is this an effective listening technique?
No
7.Use attentive body language, such as bending slightly
forward.
Is this an effective listening technique?
7.Use attentive body language, such as bending slightly
forward.
Is this an effective listening technique?
Yes
8.Keep an open mind
about the speaker’s thoughts.
Is this an effective listening technique?
8.Keep an open mind
about the speaker’s thoughts.
Is this an effective listening technique?
Yes
9.When you are certain that the speaker has
finished, ask questions.
Is this an effective listening technique?
9.When you are certain that the speaker has
finished, ask questions.
Is this an effective listening technique?
Yes
10.Whenever it is appropriate, paraphrase.
Is this an effective listening technique?
10.Whenever it is appropriate, paraphrase.
Is this an effective listening technique?
Yes
11.Listen quietly and
show interest.
Is this an effective listening technique?
11.Listen quietly and
show interest.
Is this an effective listening technique?
Yes
12.Stare at the
speaker so he or she knows you are
awake.
Is this an effective listening technique?
12.Stare at the
speaker so he or she knows you are
awake.
Is this an effective listening technique?
No
How many correctout of 12?
Are you aneffective listener?