Exploring The Successful Implementations Checklist

80 Page Research ReportWant a copy? Please email me.

Implementation Checklist

Project MissionThe project mission drives success. Transformational Implementation Projects make up the lion’s share of success stories. The transformation of your organization is an inside job.

ContractImplementation begins before the contract is signed.

Implementation Team(s)Both the vendor and the practitioner should have at least one Implementation Team.

Management InvolvementEvery successful Implementation Project has some level of management support. It ranges from a passive reporting relationship to hands on day to day involvement.

Implementation ProjectThis includes configuring, customizing, installing, testing, modifying, and updating the software. When the project is Transformative it also includes other elements of workflow modification and organization redesign.

Implementation Checklist, Cont.

TrainingOnce the software is in place, the primary interaction between the Implementation Teams and the community of users (practitioners, their managers and company employees) is instruction (to varying degrees) in the use and maintenance of the system.

The Inevitable DisasterMost successful Implementations go through a period when the project goes awry. A significant subset, about 32%, don’t have major problems, but 68% do. So, smart planning should include how to deal with likely delays and problems.

Acceptance (Sign Off)In theory, Implementation is complete when the requirements of the vendor’s contract have been met.

User SatisfactionThere is a bit of disconnect between software buyers and their management. Both users and executives see User Satisfaction as a better indicator of project completion. There is generally a lag between the Acceptance and optimal system performance.

Thank YouWilliam Tincup, SPHR, SHRM SCPTincup & Co.

Email = william@tincup.comMobile = 469-371-7050Twitter = @williamtincupInstagram = @williamtincupLinkedIn = linkedin.com/in/tincupFacebook = facebook.com/tincupSkype = williamtincup