Great Services for Great People

EXPLORER FACILITY MANAGEMENT PROFILE: Welcome to Explorer Facilities Management, the provider of integrated Facilities Management Services to the United Arab Emirates. We offer total facilities management solutions to a diverse client base. From core engineering services such as the complex maintenance of heat ventilation systems, to a range of soft to a range of soft services including cleaning of offices and manning receptions, we assure our clients' peace of mind as their operations run seamlessly in their business environments. As different businesses have different needs – and this principle naturally also applies to facility management (FM). Some businesses want to outsource the entire range of facility services, whilst others have a smaller outsourcing need. From complex mixed use communities, destination developments to regional and multinational organizations, educational institutions, government organizations, Explorer’s expertise is dynamic and spreads across U.A.E. Whether you are a large organization seeking to outsource facilities management services, or a small business looking for reliable services, Explorer takes your day-to-day worries away. At Explorer, we deliver a wide range of self-performed services that can be combined in numerous ways according to the customer’s requirements. Creating a flexible, transparent and tailor-made FM solution in close dialogue with the customer is critical for scaling services to meet the changing needs of the organization.

Facility Services

Cleaning Services

Security Services

Catering Services

Property Management

Support Services

OUR VISION: We strive to be the leading Integrated Facilities Management service provider.

OUR MISSION: To deliver superior and sustainable facilities management services to our clients.

OUR VALUES: Explorer FM values ensure complete integration of knowledge and experience in its core value system. Explorer FM believes transparency fosters achievement of long term objectives and mutually beneficial partnerships with clients. Explorer FM considers people as a core asset and encourages a culture of continuous personal development through career progression, knowledge enhancement and skill development. Explorer FM develop and executes a service delivery model and best practice initiatives. Explorer FM ensures “Value-for-Money” by rationalizing costs whilst maintaining and enhancing asset value.

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MESSAGE FROM THE GM:

“Through focusing on and making best use of the main components of Facilities Management (People, Place, Process and Technology), Explorer has been delivering high quality service to its clients. Our aim is to continue in what we are doing well and continuously improve”.

Partner Manager,

Mohammed Kharnoub.

OUR VALUABLE CLIENTS:

It is our mission to work in partnership with our customers to fulfill their needs and expectations while achieving mutually profitable results. We deliver a wide range of self-performed services that can be combined in numerous ways according to the customer’s requirements. Creating a flexible, transparent and tailor - made FM solution in close dialogue with the customer to meet the changing needs of the organization. We do this by placing the needs of our customers first, by providing the facility services at a molecular level, and by fostering continuous improvements in our people, processes and services. We believe Explorer FM, by serving our customers, will grow to have a significant positive impact on our Clients.

Mountain Gate Property Investment (MGPI), managed with the capacity of 8,000 workers.

Abu Dhabi Mountain Gate (ADMG), managed with the capacity of 15,000 workers.

Progressive Real Estate Development LLC, managed with the capacity of 7,000 workers.

CAMCPO Project: managed with the capacity of 6,500 workers.

Miraj Camp, managed with the capacity of 1,500 workers.

Xervon Camp, managed with the capacity of 800 workers.

OUR SERVICES: At Explorer, we deliver a wide range of self-performed services that can be combined in numerous ways according to the customer’s requirements. Creating a flexible, transparent and tailor-made FM solution in close dialogue with the customer is critical for scaling services to meet the changing needs of the organization.

Explorer Facility Management counts one of the leading Facility Management Organizations. Explorer provides a variety of services which offers to a complete pack to the clients and provides best Facility Management Solutions and Consultancy Services

Housekeeping Services

Support Services

Property Services

Security Services

Laundry Services

Catering Services

Soft Services

Hard Services

HSE (Health & Safety) Services

SOFT SERVICES:

What sets Explorer apart is how we listen closely to what Soft FM you want, before delivering a traditional or highly innovative solution that normally results in improved costs and services. Explorer’s high performance FM team works hand in glove with all its customers across a huge geographical area to self-deliver a single, managed solution for these services:

Cleaning Services

Hygiene Services

Grounds Care Services

Waste Management Services

Security Services

24/7 Help Desk Services

HARD SERVICES:

Through high-performance Hard FM and our in-house dedicated service delivery teams, we add value to your estate management strategy by maximizing the lifespan of your technical assets, supplying strategic forward maintenance programms and appropriately-timed recommendations on asset replacement and professional building maintenance. This breadth of Hard FM service is hard to ignore:

Complete asset management strategies including lifecycle In-House 24/7 technical helpdesk Planned preventative maintenance services Mechanical and Electrical maintenance Dilapidation strategies Self delivery of projects

HOUSEKEEPING SERVICES:

Cleaning means different things to different people and different organizations. Common to all, however, is the need for clean and inviting internal surroundings that provide a healthy and effective working environment. Our approach is based on processes, methods, and skilled employees.

In collaboration with the customer we work closely to understand precisely what is needed and provide a professional, transparent and tailored cleaning solution. Encompassing a range of service solutions enables the customer to scale their services to meet their ever changing needs.

This is how we ensure that the customer receives a detailed, professional, and consistent level of quality in the services delivered.

SUPPORT SERVICES:

Reception and mail-room management are examples of basic everyday activities within an organization that are essential for creating an efficient business. When support services are outsourced to Explorer, we remove the administrative burden to the customer by providing skilled employees who deliver a rigorous level of accountability and reliable task performance. This frees up the customer’s managers to focus on their core duties without worrying about the basic daily activities.

We deliver a wide range of support services which can be combined in numerous ways according to the customer’s needs. Creating a flexible, transparent and tailor-made solution in close dialogue with the customer, based essentially on standard procedures and modules, enables the customer to scale services to meet changing needs. By providing the customer with a progressive and broad overview of support services we give the customer complete insight into costs.

PROPERTY SERVICES:

Welcoming and well-maintained buildings and surroundings are important elements in a property’s value. Owning a building is a question of deciding a time horizon for the investment to prevent deterioration, breakdowns or damage. Partnering with ISS provides insurance for securing and increasing our customer’s property value whatever the investment horizon.

We create a flexible, transparent and tailor-made solution in close dialogue with the customer, which allow the customer to scale services to meet changing needs. We act as advisor, consultant and coach to enable continuous improvements, and we provide our customer with a progressive and broad overview of preventive maintenance services. Our objective is to prolong the value of the property by optimizing the servicing of the facilities.

SECURITY SERVICES:

Security at Explorer Facilities Management’s ultimate focus is to promote the importance of an embedded security culture across each inch of your business and working environment. Security is now as relevant to the whole workforce in everyday operations as safety and quality. Our Security Team Members will foster a combined effort from everyone to view security as a shared responsibility.

Our objective is to deter and detect potential wrongdoing in the environments that we have been charged with protecting. Working together with the customer we provide a consistent, reliable and high-quality end-to-end security solution. We ensure that the customer has all bases covered and the necessary safety measures implemented to mitigate risk.

CATERING SERVICES:

Food plays a crucial part in our lives. With our expertise and experience we know how much healthy, fresh and tasty food can influence work performance. Bearing that in mind, our competent chefs and in-house specialists take pride in creating nutritionally balanced and innovative menus. This is our way of giving the customer the best ingredients for a well-functioning and healthy workforce. In collaboration with our customers we work closely to understand their precise needs. Working within the ethnic and cultural environment, we tailor a flexible and transparent solution that enables customers to scale services to meet ever changing needs.

LAUNDRY SERVICES:

Some stains may never come out in the cleaning process. Other stains require specialized techniques to remove them. Our skilled craftsmen are used at every stage to achieve the very best possible results with each & every article by using Green Laundry Solutions.

Fully Computerized Dry Cleaning Machines and most advance Detergents and Additives enable us to achieve the highest level of Cleaning.

HSE (Health & Safety) SERVICES:

Explorer Facility Management offers clients around the region a range of quality services to assist with the development, execution and ongoing management of HSE services to ensure the health and safety of on project, tenants, residences, employees, as well as compliance with environmental and safety regulations to run the operation more smoother.

Safety for our people, our communities and the environment takes priority on every project. We are committed to implementing dynamic and robust HSE services, as well as cultivating an organizational culture committed to superior HSE performance.

CONTACT US:

Muhammad Kharnoub General Manager P.O. Box: 111544 Abu Dhabi, UAE Mobile : +971 50 833 23 38 Telephone: +971 2 448 27 25 Fax: +971 2 448 36 86 Email: kharnoub@explorerfm.ae Website: www.explorerfm.ae