ExperTech, Inc.

Employee ManualRevi

sed:

Company History

ExperTech was founded by three support technicians determined to provide first-class services to clients.

In five years, the client base has grown from 2 companies to more than 20 companies.

Our Current Staff

Operations Full time 10 Part time 3

Training Full time 22 Part time 8

Support Full time 34 Part time 10

Company Policies

Work Hours

Core hours: 9 AM to 5 PMEmployees must be at headquarters

or on-site during core hours.Special schedule arrangements are

subject to approval by Human Resources.

Employees who have worked six months are eligible for the 9-on-1-off schedule.

Time Tracking

Keep track of time you spend on a project as accurately as possible.

Use the established job code when recording time spent on each job.

Log your timesheets into the network no later than 10 AM each Monday.

Dress Code

If you are meeting with a client, wear professional business clothing.

If you are representing ExperTech in any capacity (i.e., when purchasing supplies), make sure you are neatly and cleanly dressed.

Otherwise, casual dress is usually acceptable.

Benefits

Holidays Secular Holidays

New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day One additional

“floating” day

Religious Holidays Two “floating”

holidays that can be used at your discretion

Vacation Policies

You earn 40 hours of vacation after one year of employment (borrowing can be arranged).

You earn 80 hours of vacation after two years of employment.

You earn 120 hours of vacation after five years of employment.

Leaves and Absences

After six months of employment, you are eligible for one sick day per month.

ExperTech will pay up to three days for funeral leave.

ExperTech will pay your regular salary for the days for time off for jury or witness duty; however, the amount paid by the court will be deducted from your regular compensation.

Insurance Benefits

All employees are eligible to join ExperTech’s contract with Premium Care HMO.

ExperTech pays 50% of the Premium Care annual premium.

Dental premiums are 100% payable by the enrollee.

Salary Issues

ExperTech pays a competitive wage and expects value for the money.

Salary increases are not automatic: Are we still making money? Are we still competitive?

Other forms of compensation may also be considered in lieu of straight cash increase.

Performance Reviews

Your first performance review takes place six months after you are hired; after that, performance reviews occur on an annual basis.

You are expected to be an active participant in the review process.

Performance reviews are the chief factor in determining salary increases.

ExperTech, Inc.

Created by Tashia Weingartner