expertdesk seven impression

16
An Impression of ExpertDesk Seven

Upload: donald

Post on 08-May-2015

312 views

Category:

Technology


0 download

TRANSCRIPT

Page 1: Expertdesk Seven   Impression

An Impression of ExpertDesk Seven

Page 2: Expertdesk Seven   Impression

ExpertDesk Start Panel

Page 3: Expertdesk Seven   Impression

A User Friendly Interface

Page 4: Expertdesk Seven   Impression

Dashboards for Managers

Page 5: Expertdesk Seven   Impression

Creating a Call

Page 6: Expertdesk Seven   Impression

Incident Management

Page 7: Expertdesk Seven   Impression

All Information at a Glance

Page 8: Expertdesk Seven   Impression

Change Management

Page 9: Expertdesk Seven   Impression

Knowledge Management

Page 10: Expertdesk Seven   Impression

Knowledge management carries over incident details, like description, service and CI.

Knowledge Management

Page 11: Expertdesk Seven   Impression

Knowledge management carries over incident details, like description, service and CI

Knowledge Management

Matching knowledge is displayed…..

Page 12: Expertdesk Seven   Impression

Knowledge management carries over incident details, like description, service and CI.

Knowledge Management

Matching knowledge is displayed…..

…and the solution or work around can be chosen.

Page 13: Expertdesk Seven   Impression

Customer Portal

Page 14: Expertdesk Seven   Impression

Overview of a Customer’s Call

Page 15: Expertdesk Seven   Impression

Call Created by Customer

Page 16: Expertdesk Seven   Impression

Thank You