expert charm+ +day 1x

8/8/2019 Expert Charm+ +Day 1x

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Each day of Expert Guided Implementation is divided into two parts. The first part at the morning explainsthe basic information and shows the implementation steps in detail at training system (Solution Manager 7and ECC 6.0 as Satellite).

After morning session, on the same day, the customer is executing all implementation steps which expertshas explain in the morning session before. The execution of implementation required approximately 2 -3hours on the same day.

During the afternoon session the participants can contact an expert directly to request remotely support.

Day 1

Expert explains: Explanation of scenario / Check of prerequisites / Basic ConfigurationCustomer executes:

Check and fulfill prerequisites / Basic ConfigurationResult:Installed Solution Manager is prepared for execution of scenario implementation stepsDay 2 Day 4Expert explains:

Subset of Implementation stepsCustomer executes: Executes explained implementation stepsResult:

Implementation steps explained by SAP Scenario Expert were executed successfullyDay 5Expert explains: Individualization of ChaRM according customer requirements Extensions of ChaRM functionality


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SAP Standards for Solution Operations define Operations Processes

For more information on all SAP Solution Operation standards, seehttp://service.sap.com/supportstandards


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What is ITIL?

Acronym for the "IT Infrastructure Library" guidelines developed for the Britishgovernment

De-facto global standard in the area of service management

Contains comprehensive, publicly accessible documentation on the planning, provision

and support of IT services

Provides the basis for improving the use and effect of an operationally deployed ITinfrastructure

Describes the architecture for establishing and operating IT service management.

The ITIL books are best practice guidelines for service management, with the guidelinesdescribing what rather than how. Service management is tailored to the size, the internalculture and, above all, the requirements of the company. The impartial view of theexternal consultant may help to break away from the rigid structures.


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Change Request Management makes sure that all changes are approved and testedbefore they go to production.

Furthermore a documentation of each change is provided automatically by the ChangeRequest Management process.


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Please ensure that the SAP Solution Manager is at EhP1.The following information will help with the upgrade:

Review the Upgrade/ Configuration Guide in Service Marketplace for SP 18 athttp://service.sap.com/instguides --> SAP Components --> SAP Solution Manager Release 7.0 EhP1 Upgrade Update to SAP Solution Manager 7.0 EHP 1 UsingSAINT/JSPM

1169247 Upgrading SAP Solution Manager 7.0 to 7.0 EhP1

1244225 - Solution Manager 7.0 EhP1: recommended corrections1288694 - Required software for SAP Solution Manager EhP1

Read SAP Note 1244225 and in particular:

Update the following in order to use the transaction SOLMAN_SETUP. Refer to SAPNote

1244225 for details on getting the patches and performing the update.

JSPM / LM-SERVICE / LM-TOOLS

To display current Java component levels:

Enter Solution Manager server and port in URL field: http://:5xx00 Click link System Information

Login with user J2EE_ADMIN Click all componentslink in upper right corner


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Further information about the S-User and authorizations can be found in SAP Note1041351 Chapter 3


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The following notes contain the necessary corrections per Support Package: SP18 & SP19 SAP Note 1172948 SP20 & SP21 SAP Note 1334252 SP22 to SP24 SAPNote 1405878 SP 25 et seq. 1468591

Each of the notes consists of three sections: Notes that can be implemented automatically

Notes with manual rework needed, but automation possible Notes where manual rework is needed (these note you need to read and perform tasksmanually)


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Please visit the Expert Guided Implementation for Basic Configuration to get your SAPSolution Manager ready for productive usage, including the configuration of Root CauseAnalysis (Diagnostics).


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Setup on Client 200

Creation of three clients as a pilot landscape

Connection of pilot landscape with Change Request Management on Client 200

Environment for tests and training available

Changes are recorded in transport requests

Easy connection of other satellite systemsOptional: Create two additional clients (i.e. 900, 901) for the Retrofit Scenario


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SAP delivers standard Solution Manager configuration in clients 000 and 001.Client 001 can be used for the productive Solution Manager client, but our recommendation

is to create a new productive client and keep the master client original.


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To create a new productive client perform the client copy using profile SAP_ALL with 000as the source client and 001 as the source client for users.

Transactions SCCL and SCC4 can also be used as described above.


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It`s recommended to process the customizing activities in the order of the IMG.Starting point for the General Activities of the Standard Configuration ist to ActivateIntegration with Change Request Management


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Change Request Management uses variants of the service transaction to process changetransactions in SAP system landscapes. The variants are implemented by means of PPFactions that enable an integration between selected transaction types and SAP Solution

Manager to use scenario "Change Request Management". As a result, transport requests,for example, can be created and released in systems in the landscape, and transported intovarious systems. These types of operative action are performed by means of a task list inthe Schedule Manager.

Activity "Activate Change Request Management and Set Client"

Set the client that you want to use for working with Change Request Management.

Activity "Integration Solution Manager"

Check the entry. You only need to enter a destination if the Schedule Manager was

configured for Change Request Management in a different client to the service transaction.


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Alternatively you can call transaction SCPR20 and activate the following BC Sets:

- SOLMAN40_CHARM_BASICFUNC_001

- SOLMAN40_CHARM_PROXYFACT_001

- SOLMAN40_CHARM_TRANSTYPE_SDMJ

Choose Activation Options as follows:

Overwrite data: Overwrite All Data

Activation Mode: Expert Mode

Import the piece list according to the note using transaction SCC1

Warning will appear! Don`t care about.


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You need the navigation role for the work center, to be able to use it for Change RequestManagement. The work center navigation roles determine the menu, and thus thenavigation, for the work center.

Only one work center navigation role is relevant per work center. The user needs the

authorization role SAP_SMWORK_BASIC, which contains all authorization objects for thework center.

The naming convention of the delivered work center navigation roles is:SAP_SMWORK_.


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Alternatively you can call transaction SNRO to define number ranges.

1. Specify the object /tmwflow/m.

2. Choose Button Number Ranges

3. Choose Change Intervals and then Insert Interval.

4. For the new interval, enter 01, and use 000000001 to 999999999.

5. Choose Insert, and then Save.

6. Repeat steps 1 through 5 for the number range objects /tmwflow/d and /tmwflow/v.

Also check if the number range object for CRM_SERVIC is setup correctly


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expert charm+ +day 1x

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