experis company and project solutions detailed
TRANSCRIPT
PROJECT SOLUTIONS
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We power the world of work through innovative workforce solutions.
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About ExperisBroad Service Offerings • Diverse service portfolio and broad client base.• Talent resourcing experts – over 10,000 consultants placed annually.• Project solutions supported by dedicated practices.
Size & Scope • Nearly100 offices across the United States.• Tenured relationships with more than 70% of Fortune 500. • More than $1 billion in U.S. sales.
Stability • Part of ManpowerGroup, the global leader in innovative workforce solutions.• Matching human potential to the ambition of business since 1948.• 4,000 offices in 82 countries.
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Geographic Footprint
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Experis SolutionsClients partner with us when they need IT, Engineering or Finance expertise to
formulate and/or drive solutions that:
• Meet compliance requirements• Enhance quality• Increase speed to market• Increase flexibility and efficiency• Meet order demands • Contain costs• Mitigate risk • Allow the client to focus on core competencies• Maximize human potential
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Proven Experience
Experis brings:
• Flexible delivery models • Scalable solutions• Deep industry and vertical expertise • Cross-industrial knowledge to design, develop, and support diverse client
needs• Cost effective solutions• Customer lifecycle support
Our goal is to provide dynamic solutions and remain your trusted advisor.
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Staff Augmentation– This offering covers Experis ability to augment client teams with quality contract resources. It is
included to show where it falls in the spectrum of offerings in the Experis service delivery model.
Staffing Solution (Resource Management Planning)– Experis assists with the definition of a solution approach during the early stages of the
engagement as well as provide additional value-add during engagement execution Partial Project Outsource (Resource Management Planning)
– Client expects Experis to provide a solution while maintaining control of the overall effort– Experis owns responsibility for some aspects of project execution and delivery of contracted
deliverables
Full Project Outsource (Turnkey Solution offering)– Client expects Experis to provide a full and complete solution– Experis owns responsibility for all aspects of project execution and delivery of contracted scope
and deliverables, often using a fixed cost commercial arrangement
Staff Augmentatio
nStaffing
SolutionsPartial Project
OutsourceFull Project Outsource (Turnkey)
ExperisSolution:
Resources Resources, Additional Value-
add
Solution, Client-controlled
Solution, Vendor-controlledRequiremen
t:
Client Engagement Approach Options
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Key Partnerships and Alliances
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A Sampling of Solutions Customers
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EXPERIS IT
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Experis IT Technology Development Centers
• Allow clients to leverage dedicated Subject Matter Expert (SME) resources across a suite of highly specialized technical services and solutions.
• New Project Teams can be created for specific projects by leveraging our existing“Project Build Out Template” and our branch network to quickly bring new teams online.
• Methodologies (Project Management & Development)– Experis employs a flexible PMI based Project Management Methodology
that is coupled with our C5 Development Methodology (Supports SDLC and Iterative development like AIGLE)
– Experis’ Testing Methodology can be integrated with our development projects or stand alone to support specific testing projects
– Experis can utilize client standards and methodologies.
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Experis IT Technology Development Centers
• Experis provides off-site project teams at each technology development centers. These centers are fully equipped with a multitude of development platforms and connectivity capabilities. Several branch offices throughout the country also offer scaled-down capabilities to support off-site teams.
• In addition, Data Center in Phoenix, AZ• SAS-70 Type II facility• Two-factor biometric authentication• 120 servers, comprised of both physical and virtual environments• 11TB of NAS and SAN storage• Multi homed internet access with both Tier 1 and 2 providers• 50 sites in a nationwide fully-meshed MPLS network• Redundant monitoring of all aspects from both the provider and
Experis-specific solutions
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Centers & Primary Technologies Supported
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Development Solutions
Infrastructure and Data Solutions
Business Intelligence
Business Analytics and Clinical
Enterprise Resource Planning
Global Content Solutions
Outsourced Managed Solutions
Healthcare
Business Planning & Execution
Testing
Sharepoint
Salesforce.Com
Application Integration
Custom Development Services
Web Application Development Services
Professional Development
DC Consolidation/Migration
Network Services
Information Security and Governance
Technology Management
System Performance Management
Strategic Planning
Data Warehousing
Business Intelligence/Analytics
Best Practices
Information Management
Data Integration
BI/DW Technology
Strategic Planning
Application Development
Advanced Analytics
Training & Support
Program & Project Management
Full Life Cycle Implementa-tions
Development, System Architecture & Integration
Product & Process Specific Training
Quality Assessment & Audit
Resource Management
Strategy & Roadmap Development
Content Creation & Authoring Systems
Enterprise Content Management
Content User Experience & Design
Globalization & Multilingual Systems
Application Maintenance
Infrastructure Operations
Break-Fix
IMACD
1099 Solutions
Project Management Office (PMO) Services
Regulatory/Mandated Applications
Management Solutions
Informatics
Clinical Management Systems
Experis IT Project Solutions
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Enterprise Data Center Network Client Computing Cloud Virtualization
IT Assessment/Roadmap
Transformation Program Office
Services and Process Optimization
Documentation Services
Capacity Planning Services
Standards and Policy Planning
Service Desk
Technology Asset Management
Technology Refresh
Business Continuity
Disaster Recovery
Assessment/ Roadmap Planning
Strategic Planning
Discovery and Dependency Mapping
Infrastructure and Architectural Services
Consolidation Planning
Migration Services
System Support
System Administration- Active Directory
- Exchange- Server OS
Storage and Backup Services
Transformation Program Office
Business Continuity
Disaster Recovery
Network Assessment
Design and Implementation
- LAN/WAN- Wireless
- VoIP- Firewall
- VPN - Contact Center
Network Support Services
Readiness Assessment
End User Rollout
Management Utilities- Software Deployment
Tools- Asset Management
Systems Support
Microsoft Technologies- Windows 7- Office 2000
- System Center
Mobile Devices
Assessment/Roadmap
Business Case Development
Architecture and Design
- Private- Public- Hybrid
Transition Services
Private Cloud Implementation
Public Cloud Sourcing Services
Cloud Integration
Application Development
Compliance and Security
Business Continuity
Disaster Recovery
Assessment/Roadmap
Business Case Development
Architecture and Design- Server
- Desktop- Application
- Storage
Consolidation and Migration
Implementation
Capacity Planning
Cloud Readiness
Documentation and Training
Business Continuity
Disaster Recovery
Infrastructure and Data Solutions (IDS)
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Business Planning and
Execution Services
Testing Services
SharePoint Services
Salesforce.com
ServicesApplication Integration
Custom Development
Services
Web Application
Development Services
Professional Development
Business to IT Assessment, Alignment
and Optimization Services
Requirements Engineering Analysis
and Capability Optimization
Project Management Capabilities
Development/Training
PMO Setup, Optimization, and Training Services
MS Project Server Optimization
Business Process Analysis and Capabilities
Development/Training
PM, BA, and Requirements Centers of
Excellence
Process and Environment Assessments
Test Strategy and Approach Development
Test Management and Execution
Test Automation
Test Center of Excellence
Performance Testing
Game/Mobile Device Test
Audits, Assessments,
Strategy
Information Architecture Planning and Governance
Installation, Configuration and
Administration
Business Process Automation
LOB Integration
Maintenance & Support services
Assessment, Analysis &
Process Design
CRM Implementation
& Integration
Salesforce.com Custom
Development
Salesforce.com Platform
Development
Maintenance & Support Services
Service Desk Implementation
& Integration
Custom API Development
and Integration
Web Service Integration
Legacy Application
Conversions
Application Architecture
Design
Custom App Design and
Development (Mobile Devices, Windows, Unix)
Maintenance & Support Services
Relational Database Design
Custom Reporting
Application Assessments and
Road Maps
Assessments, Strategy
Web Application Design
Web Application Development
Social Media
Maintenance & Support Services
Project Management Training and
Coaching
Registered Education Provider
(Provide PDUs)
PMP Prep
Technical Training
Development Solutions
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Program & Project
Management Full Life Cycle
Implementations
Development, System
Architecture & Integration
Product and Process Specific
Training
Quality Assessment &
AuditResource
Management
Program Management Office
Enablement
Project Leadership
Project Oversight
Risk Assessments
Pre/Post Go-Live Review
Project Planning/Scoping
Healthchecks and Assessments
RFP Development
Project Diagnostics
Project Analysis
Project Design
Project Development
Project Deployment
Post-production Support
Ad-hoc Reporting
Upgrade Including Functional,
Technical and DBA Support
Integration to Third Party Systems
System and Application
Performance Tuning
Production Support
Knowledge & Content
Management
User Productivity Kit (UPK)
Implementations
ERP Training Classes Including
One-on-One, Train-the-Trainer, On-site
and Webinars
Quality & Risk Assessment
Solution Integration Assessment
Project Methodology Review
Project Stage-Gate Assessment
Resource Allocation & Placement
Subject Matter Advisors
Project Consulting Services
Enterprise Resource Planning (ERP)
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Global Content Solutions
Strategy Services: allow our customers to define a business vision for all aspects of content creation and delivery globally
Authoring Services: allow customers to consistently author and create content (web, print, audio/visual)
Content Management Services: allow customers to manage structured and unstructured content wherever it exists
User Experience Services: allow our customers to deliver content in a compelling manner through online channels
Globalization Services: allow our customers to become more competitive and operate in a global business environment
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Strategy and Roadmap
DevelopmentContent Creation and Authoring Systems
Enterprise Content Management (ECM)
Content User Experience and
DesignGlobalization and
Multilingual Systems
Strategies for optimizing the Internet
Tactical roadmap creation with clearly
defined, concrete activities backed by
documented deliverables
Content authoring processes for production
efficiency and quality
Training and guidance in authoring for global
markets when language translation will be
required
Processes and systems that surround global
content and document management including authoring and creation, aggregation and delivery
Suite of services around user experience
consulting, website design, redesign and creation, usability or
accessibility improvement, section
508 accessibility audits and testing
Client-specific solutions including translation
memory, style checking tools and specific
databases that speed the translation process
Global Content Solutions
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Strategic Planning Application Development Advanced Analytics Training & Support
Modeling Best Practices
Analytics Strategy
SAS Environment Assessment
Platform & SAS Version Migration
SAS Solution Evaluation
SAS Code Review
SAS BI Report Development
Scoreboard and Dashboard Development
Custom Application Development and Reporting
Application Enhancements
Forecasting
Modeling
Marketing Analytics
Quality Control
Data Mining
Customized SAS Training
Ad Hoc SAS Technical Support
SAS Hosting Services
Business Analytics and ClinicalBusiness Analytics Focus
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Data Management Programming &
ValidationCDISC
Compliance Biostatistics Application Development Medical Writing
CRF Design
Database Definition
Data Entry
Edit Checks
Discrepancy Management
Functional Service Provider Programs
Data Listing
Summary Tables
Database Creation
Validation/QC/Verification
eSubmission
Data Mapping
Data Review
Legacy Data Programming &
Verification
Protocol Development
Statistical Analysis
Plan Creation/Review
Study Oversight
Database Creation
Statistical Programming/
Validation
SAS Macro Development
SAS GUI Development
.NET/Java/C#Development
Table Specification Management Application
Functional Service Provider Programs
Clinical Study Reports
Protocols
Summary Documents
Investigator Brochures
Safety Updates & Narratives
Abstracts & Manuscripts
Post-Marketing Publications
Business Analytics & ClinicalClinical Focus
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BI PracticeStrategic Planning Data
WarehousingBusiness
Intelligence/ Analytics
Best Practices Information Management
Data Integration
BI/DW Technology
BI & Information Management Assessments
Strategy Development
Business Case Development/ROI
Analysis
Business Impact Analysis
Value Realization
Project Scoping & Estimating
Project/Program Management
EDW Design, Development &
Optimization
Data Warehouse, ODS, Data Mart
Architecture
Data Quality Architecture
ETL Design, Development &
Optimization
Federated Data/Data
Virtualization Services
Real Time Data Warehousing
Design, Development & Implementation
Operational Reporting
BI Analysis
BI Portal and Dashboard Design &
Development
Scorecarding, Performance
Management & KPI Analysis,
Design & Deployment
Reporting infrastructure
Design & Implementation
Advanced Analytics & Data Mining Services
Center of Excellence
Development
Methodology Development & Customization
Best Practices Implementation &
Training
Methodology, Technology, Best Practice, & Quality Auditing Services
Training & Mentoring
Data Governance / Stewardship
Consulting
Data Architecture Design
Master Data Management
(MDM) Consulting
Information Continuity Planning
Meta Data Management
Merger/Acquisition Integration
System Migration Integration
Operational System Data Integration
Data Quality Architecture
Integrated Metadata Design &
Deployment
Virtual Data Integration
Implementation
Application, Technology, Architecture Upgrades
Performance Tuning
Platform & Tool Consolidation
Technology Selection
Business Intelligence
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Outsourced Managed Solutions (OMS)• Experis definition of Outsourcing:
A client project, service, or business unit that will be contracted to, and managed by, Manpower.
• Outsourced Managed Solutions (OMS) The team within the Project Solutions group that facilitates growth in the area
of outsourcing.
Characteristics of an OMS effort:• SOW with negotiated deliverables,
SLAs and pricing• Longer term engagement (typically
12+ months)• Has a billable engagement
manager assigned
• “A methodology – not a technology” A sales and delivery approach for multiple
solutions, verticals and industries
• OMS supports all verticals
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Staffing Model vs. OMS Model
• In a typical staffing effort, our client direct the day-to-day work of our contract consultants. Experis provides oversight of non-task-related areas like payroll and benefits.
• In an Outsourced Managed Solution, Experis has been contracted to manage all aspects of the work, including directing the daily tasks of all Manpower consultants assigned to the project.
Work Schedule
Typical Staffing Model
Contracts &Staffing Needs
Benefits
Work Tasks
Payroll
Experis
Experis TemporaryEmployee
Client
Hiring & Mgmt ContractPerformance
OMS Model
Contract Negotiation and Escalation
Work Schedule
Work Tasks
Payroll
Performance
Experis
ExperisOMS
Employee
ClientExperis
EngagementManager
Staffing Needs
Hiring & Mgmt
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Application Maintenance
Infrastructure Operations
Break-Fix Install, Move, Add, Change, Delete
(IMACD)
1099 Solutions Project Management Office (PMO)
Services
General Maintenance and Support Outsourcing
Legacy System Outsourcing
Firmware and Software Testing
R&D Exploratory Testing
Knowledge Transfer and SLA Management
PC Lifecycle Management Services
LAN/WAN Installations and Maintenance
Data Center Operations Support
IT Help Desk/NOC Services
ITIL Standards Adoption
Global Refreshes & Rollouts
PC, Server, VoIP, Mobile Device, and Peripherals
Global Dispatched Technician Support
Global On-site Technician Support
Centralized Technician Dispatch
Customer Service Management
Warranty Support Services
Unit Repair Support and Logistics
PC, Server, VoIP, Mobile Device, and Peripherals
Global Dispatched Technician Support
Global On-site Technician Support
Centralized Technician Dispatch
EPA/WEEE Disposal
Global System Refreshes & Upgrades
Global User Training & Support
IT Inventory and Discovery Services
Asset Tagging and Management
1099 Validation and Compliance Programs
IRS 20-Factor Assessments
1099 Transitions to Outsourced Solutions
Development of 1099 SOWs/Contracts
Rate Control & Compliance Management
PMO Oversight of Global Outsourced Efforts
Consolidated Global Billing/Invoicing
Solutions
Centralized Technician Management & Dispatch
Cross-border Coordination
SOW Development
Change Control Process Development and
Optimization
KPI/SLA Development
Co-employment Mitigation
PMI Standards and Process Implementation
Outsourced Managed Solutions (OMS)
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Current Trends & Mandates Management Solutions Informatics Clinical Management
HIPAA 5010 ICD-10
Health Information Exchange (HIE)
Health Information Technology (HIT)
Electronic Medical Records (EMR)
Healthcare ReformSNOMED CT
Application Integration (Planning and Execution)
PMO Services Customer Relations
Management Implementation (CRM)
Enterprise Content Management Solutions /
Translation ServicesData Security and
Governance
Business IntelligenceEnterprise Data
Warehouse (EDW) Operational Data Stores
(ODS) Data Marts
Standard & Ad-hoc Analytic Reporting
Data Management & Data Governance Services
Care CoordinationDisease ManagementOutcomes Analytics
Evidence Based Medicine Guidelines
Computerized Physician Order Entry (CPOE)Structured Training
In-Class & Cyber
Healthcare
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ERP Case Study: Live Data Migration
A growing number of this Fortune 100’s customers are SAP based (rather than Oracle). The organization is working to deliver SAP solutions on a fully virtualized private cloud and asked Experis IT’s ERP team to assist in providing a SAP SME to create a solution that would allow the LIVE migration of data from SAP to other platforms.
Experis IT: •Enabled the ability for VMware running on SAP ECC 6.0 and Oracle 10g dataset to communicate from one physical host to another without any SAP or database downtime. At the time of the move, there was a client copy running which was not interrupted by the migration. The client copy continued to run and finish on the new physical host. •Moved SAP and the database away from the original host, allowing the original host to be available for subsequent maintenance activity. •SAP and the database were migrated back to “LIVE” following the maintenance activity.
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OMS Case Study: VOIP
A large call center organization has large campus environments that are a combination of manufacturing and offices spaces. One location had 6000+ phones being converted to VoIP; another had 800. The client wanted a managed solution partner to perform the work in a highly compressed timeframe.
The Experis OMS team:• Recruited and and trained 20+ local resources in a matter of weeks to
perform the installations. • Created day and night shift teams with strong leads, • Suggested multiple ideas to expedite installation time and • Increased team size on short notice to accommodate additional
installation needs.
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Healthcare and IDS Case Study: New Facility
A state-of-the-art $700 million+ medical center has been designed to have a dramatic impact on patient care and the community. Experis IT provided the medical center an IDS team of senior level project managers and business analysts supporting the 2010-2011 IT implementation roadmap for the new facility, scheduled to open in Q2 2011.
Experis IT’s talent brings diverse expertise with experience in new facility projects, infrastructure, clinical and healthcare practice. These professionals are involved in high impact roles related to the new facility, specific to technology, infrastructure and design. Due to our high performance deliverables, Experis IT has earned preferred vendor status and has an MSA in place to support affiliate hospitals.
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In Conclusion, Experis = Proven SolutionsExperis brings the power of three into a suite of solutions that can assist you
with any talent resourcing or project-based solution.
When you need a solution, think Experis.
For more information contact…