3E’SEXPERIENCE

WITHETHICS

ANDETIQUETTE

By: Kathleen DanclairTraining Initiatives Inc.

Grocery Store You're buying groceries and the

total is $20, but after store discounts and coupons your total is now $8.

You hand the cashier a $10 bill, and she gives you $12 in change, having thought that you gave her a $20.

Do you tell her, or do you pocket the $12?

DILEMMA

Car Accident Driving to work you receive a text, anxiously

you read it and run into someone, which causes a multi car accident.

You get out of your car -- unhurt -- and see that the person you hit is dead.

Then, someone comes up to you frantically and says that she hit someone; in the chaos of the crash, she has convinced herself that she hit the person you hit.

Do you let her take the fall for you?

DILEMMA CONT.

KNOWLEDGE

INVOLVEMENT

SKILL

UNDERSTANDING

PROFICIENCY

SYMPATHETIC

MORALS

BELIEFS

CONSCIENCES

ETHICS

RIGHT AND WRONG

VALUES

TRUTHFULNESS STANDAR

DS

HONEST

ETIQUETTESET OF

RULES

HABIT

POLITENESS

RESPECT

DIGNITY

COURTESY

MANNERS

BEHAVIOR

INTEGRITY

RESOLVE BARRIERS BY USING:

EXPERIENCE

ETHICS AND

ETIQUETTE

WHAT IF YOU COULD NOT: HearSee

Or Speak?

NOW IMAGINE HOW A DEAF PERSON FEELS.

SHOULD THE DEAF BE TREATED ANY DIFFERENT

FROM YOU?

It would be unethical if you did.

ENCOURAGING INDIVIDUALS TO:

ADAPT TO SITUATIONS

DON’T LOOSE YOUR

INTEGRITY

MISCONDUCT OR JUST PLAIN RUDENESS

It’s practicing Proper Etiquette

There is no FORMULA for your actions

GOOD MANNERS

It’s simply showing RESPECT to others and yourself

One would need to make people feel comfortable by the way you behave and how they perceive you

COURTESY

There is no easy way to tell what the right thing to do is

The right thing is what a virtuous person would do

One who possess INTEGRITY

ACKNOWLEDGE & EXERCISE:

ETHICAL BEHAVIOR

MORAL REASONING

CHARACTER

ETHICAL BEHAVIOR

ETHICS AFFECT EVERYONE

Look at a business and those that are in authority, they have the power to help or harm people.

If the manager of a store paid his cleaning employee less than the going rate to clean his store, knowing exactly what the going rate is,

The Result: The employee could suffer serious financial implications or leave and find another position where he/she does not feel exploited.

Is my decision a truthful one?

Is my decision fair to everyone affected?

Will it build goodwill for the organization?

Is the decision beneficial to all parties who have a vested interest in the outcome?

IT IS LIKELY THAT THE DECISION IS AN ETHICAL

ONE. IF YOU ANSWER “YES” TO ALL.

PERCEPTION

Etiquette is helping an elderly lady cross the street, not attacking her in the middle of the road and stealing her purse.

Think of others and how they perceive you

2008-2012 statisticsCause for termination

Dishonesty Lack of integrity Lying on a resumeTalking too much Refusing to follow directions and ordersConducting personal business at work Inability to get along with other people

SURVEY SAYS Poor Work Ethics

EXERCIS

E YOUR

BELIEFS!

KEEP YOUR

INTEGRITY!

FIND YOUR

CONSCIENCE!

Miss Conduct’s Mind Over MannersBy: Robin Abrahams

Ethics Workshop By: Shannon E. French, PHD

http://www.youtube.com/watch?v=PHVuzec6s0c&feature=related

http://www.ehow.com/info_8240434_10-ethical-dilemmas.html

Video- Etiquette for the new millenniumBy: Ron Rothstein

Film Ideas, Education Through Visualization

RESOURCES

APPLAUSE!