Experiences to report social

indicators as a Network

Javier Vaca Executive Director

About RFR’s members

Importance for RFR and IMF members Accelerated growth of microfinance in the

Ecuador since 2005. Challenges for MFIS in innovation and quality of

products and services according to its market. Target market expansion maintaining its

mission and vision. Adaptation of MFIS to new regulatory

environment which demands the mandatory to present the social balance in its reports for management.

Requirements from investors and donors. Overindebtedness risk.

To generate indicators to measure if MFI being « Bring the mission into practice »

The best practice:

FINANCIAL AND SOCIAL

SUSTAINABILITY

Our objective

Inputs to develop our SPM model

SPI tool MFI database analysis PPI tool Universal Standars for SPM Mix market indicators Latin America proposal (FOROLAC, Redcamif, Mision

Project).

Information, benefits

Costs ($, time)

Social performance monitoring process1. RFR-MFI

: Informatio

n validation from MFI database

2. Working plan to

complement or

correct database

3. RFR: Monitoring

and validation

of database structures

4. MFI training to

report social

information structures

5. Semiannual collection through web RFR with a

password

6. Market and

individual MFI

reports generation

.

RFR’s social and financial report softwareRFR tienen una plataforma de captura de datos a través del internet

RFR’s social and financial report software

RFR’s social and financial report software

Experiencia de Redes en indicadores sociales

RFR’s social and financial report software

Experiencia de Redes en indicadores sociales

RFR’s social and financial report software

REPORTS EXAMPLES

Groups clients

IndicadoresPeriodo DIC-09 DIC-10 DIC-11 DIC-09 DIC-10 DIC-11

19.52% 5.24% 2.91% 12.65% 3.39% 1.99%8.52% 6.29% 3.43% 11.40% 5.82% 2.94%

28.04% 11.52% 6.34% 24.05% 9.21% 4.93%9.98% 12.73% 7.71% 9.94%7.48% 11.93% 7.13% 11.16%

17.46% 24.66% 14.84% 21.10%Total 28.04% 28.99% 31.00% 24.05% 24.05% 26.03%

39.29% 8.92% 6.65% 30.70% 8.22% 4.65%21.29% 13.32% 6.79% 34.17% 13.23% 7.58%60.58% 22.24% 13.44% 64.87% 21.45% 12.23%0.03% 16.83% 19.26% 0.01% 17.31% 19.86%0.03% 17.60% 22.69% 0.04% 22.86% 28.24%0.06% 34.43% 41.95% 0.06% 40.17% 48.10%

Total 60.65% 56.68% 55.40% 64.93% 61.62% 60.33%3.17% 0.98% 0.54% 3.42% 0.90% 0.37%1.55% 0.81% 0.38% 1.74% 1.05% 0.55%4.72% 1.79% 0.92% 5.16% 1.95% 0.92%

2.64% 3.45% 3.09% 3.88%1.41% 2.37% 1.10% 2.34%4.04% 5.82% 4.20% 6.23%

Total 4.72% 5.83% 6.74% 5.16% 6.15% 7.15%

Divorciado

RURALFemeninoMasculinoTotal

URBANAFemeninoMasculinoTotal

Casado

RURALFemeninoMasculinoTotal

URBANAFemeninoMasculinoTotal

Soltero

RURALFemeninoMasculinoTotal

URBANAFemeninoMasculinoTotal

Estado Civil Área de Vivienda y GeneroEstado Civil Área de Vivienda Género Clientes Activos de Crédito Cartera Total de Crédito

Client satisfaction

Client satisfaction

Resultados PPI:2009 2010 2011

Sobre la línea de Pobreza 78,19 52,62 54,96Debajo de la línea de Pobreza 21,81 47,38 45,04

2009 Muestreo : 1400 Encuestas2010: Muestreo: 2750 encuestas2011 Muestreo: 2250 encuestas

PPI (Poverty index)

Dimensiones 36 IMFs Ecuador 149 IMF Promedio LACFocalizacion de pobres y excluidos 71% 64%Adaptación de productos a la clientela meta 69% 65%Mejora del capital social y económico de los clientes 44% 49%Responsabilidad Social 70% 58%36 IMFS: 2 BANCOS, 9 ONG y 25 COAC

Resultados SPI:

SPI (Social audit)

Conclusions RFR allows MFI to specify their own

specific social goals. RFR allows MFI to track client experiences

for better understand the needs of each person and design products and services according to these needs (client satisfaction social + mission goals + financial results).

RFR system allows to manage MFI social information directly from MFI database, controling quality and eliminating data errors. Low costs, grate results.

www.rfr.org.ecestadisticas@rfr.org.ecjvaca@rfr.org.ecQUITO - ECUADOR