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Experience Sharing:How COBIT & ITIL fit into Change Management
Experience sharing: How COBIT & ITIL fit into Change Management
§ The Tokyo Stock Exchange was only able to operate for 90 minutes on 11/1/2005, due to bugs with a newly installed transactions system, developed by a Service Provider.
§ All Nippon Airways' slow reaction to a glitch in its computer system that handles bookings and ticketing for domestic flights aggravated the situation May 27 that eventually led to the cancellation of 131 flights affecting 70,000 passengers.
§ If on average, 70% of a companies IT Budget expenditure is spent on operations, then controlling all changes should be at the top of our to-do lists.
2
Respecting the effects of Change
Experience sharing: How COBIT & ITIL fit into Change Management
IT / Business Deal Evolution
Experience sharing: How COBIT & ITIL fit into Change Management
What is IT Governance?
ITIL Business Perspective 2
Experience sharing: How COBIT & ITIL fit into Change Management
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What ITIL& ITSM?
ITIL
ITSM
Experience sharing: How COBIT & ITIL fit into Change Management
Change Management - COBIT®
What does COBIT® say:Domain AI (Acquisition and Implementation) Section 6: Manage Changes
• High Level Sections cover
• The Business Process
• The Business Requirements (High Level Control Objectives)
• How control is achieved
• Control considerations
Experience sharing: How COBIT & ITIL fit into Change Management
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Change Management - ITIL®
The Change Management process describes standard methods and procedures for implementing Changes with a minimum adverse impact on the IT Services.
Experience sharing: How COBIT & ITIL fit into Change Management
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Some successful tips
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Manage Change- Cobit
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Manage Change- Cobit
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Manage Change- Cobit
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Operate Change - ITIL
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Operate Change - ITIL
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Operate Change - ITIL
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Operate Change - ITIL
Experience sharing: How COBIT & ITIL fit into Change Management
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How to Operate Change - ITIL
Experience sharing: How COBIT & ITIL fit into Change Management
Initial AssessmentInitial Assessment
Apply an appropriate
change model
Apply an appropriate
change model
Change Model Scope
Mega Change
Massive Change
Medium Change
Mini Change
Tiny Change
Miniscule Change
Change Model Scope
Mega Change
Massive Change
Medium Change
Mini Change
Tiny Change
Miniscule Change
These example models would be designed with tasks specific to the level of control desired by the organization.
Models are predefined by Change Management and agreed with the organization.
The model may be specific to type, for example, network or PC; to severity of impact, or whatever is specific to the organization.
These example models would be designed with tasks specific to the level of control desired by the organization.
Models are predefined by Change Management and agreed with the organization.
The model may be specific to type, for example, network or PC; to severity of impact, or whatever is specific to the organization.
Request for
Change
(RFC)
Request for
Change
(RFC)
Implementation as
defined in the model
Implementation as
defined in the model
What is the
scope of the change?
LogLog Seek
Estimate
Seek
EstimateApproveApprove Seek CAB
Approval
Seek CAB
ApprovalBuildBuild
LogLogCheck
Signature
Check
Signature All ActionsAll ActionsUpdate
CMDB
Update
CMDB CloseClose
Build
Test
Implement
Back-out
Build
Test
Implement
Back-out
Source: OGC
Change Model Example
Experience sharing: How COBIT & ITIL fit into Change Management
Conclusion
§ Change must involve the people - change must not be imposed upon the people
§ Ensure that Change Management is positioned as the sole point of entry for all Change
requests.
§ Integrate with Configuration Management and Release Management.
§ Separate the process and its management.
§ Avoid excessive use of the urgent change procedure and track urgent Changes.
§ Be diligent in continued evaluations of the process and past changes.
§ Change Management is getting more complex
§ Basic principles still apply
§ COBIT® provides a sound basis for
• IT Governance and Control of Change
• Audit of Change Management Processes
Experience sharing: How COBIT & ITIL fit into Change Management
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