experience innovation himss tx 2016

www.HIMSSRegional.com © 2016 HIMSS. All Rights Reserved DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not represent official policy or position of HIMSS

Texas Regional HIMSS Conference 2016 Houston, Texas

Experience Innovation in Healthcare Institutions Jeffrey Daniel Frey Director, Innovation Communities @jeffdfrey | [email protected]

May 17, 2016

www.HIMSSRegional.com © 2016 HIMSS. All Rights Reserved

I, Jeffrey Daniel Frey, DO NOT have a financial interest / arrangement or affiliation with one or more organizations that could be perceived as a real or apparent conflict of interest in the context of the subject of this presentation.

Conflict of Interest / Disclosure


1.  Understand a few of the drivers causing so much change in healthcare.

2.  Be exposed to a model/process for introducing new technologies into a healthcare institution.

3.  View communication plans of a mobile technology strategy across experiences.

4.  Discuss specific technologies at use within medical institutions.

Learning Objectives


1.  Drivers for Change 2.  Introducing New Technologies 3.  Mobile Strategy Scenario 4.  Technology Roadmaps 5.  A Culture of Innovation

Agenda


“Technology drives change.” Technology enables change.

1. Drivers for Change


Tricorder •  accurately diagnoses 13 health conditions •  captures five real-time health vital signs •  independent of a health care worker or facility •  provides a compelling consumer experience •  makes irrelevant poor access to medical care The change is enabled by today’s technologies!!!



A.  Funding and reimbursement models to control costs, increase access, quality and satisfaction make central design and control obsolete.

B.  Government reform and regulations influence or dictate delivery and insurance requirements.

C.  Emergence of new, nontraditional competitors create more powerful sophisticated consumers.

D.  Proliferation of information available to physician necessitates some form of support.




Agenda


A.  Infrastructure and many data center systems have rigorous procedures for introduction to the multiple systems they touch

B.  Human resource and financial systems have all those, regulations, and a set of employees with requirements who also need to be educated

C.  Patient experience systems have all of the above, along with buy-in needed from almost every group that is involved in the change

2. Introducing New Technologies


Memory Prosthetic

Page [ 10 ]

Dr. Ted Berger University of Southern California


2. Introducing New Technologies



Agenda


•  Strategic visioning process for the institution •  Mobile strategy for today, tomorrow and future •  Start with the future and work your way back

3. Mobile Strategy Scenario

Don’t show EVERYTHING you can do Show the IMPORTANT things you need to do Touch on INNOVATIVE things you want to do (don’t overpromise and under deliver)


•  Over 90 people across the institution queried •  60 focus groups targeted at patients •  Each department met with individually •  Developed a set of desires, shared across all

participants for comment and questions •  Narrowed to IMPORTANT and INNOVATIVE •  Strung together in a story that could be told



video



Discussion




Agenda


4. Technology Roadmaps


4. Technology Roadmaps

Screenshot Time Feature Owner Roadmap

1:11

Secure SMS: arrival and wait time

notifications

Wendy Austin

1:31 Wayfinding Jeff Frey

1:36 Screen share Larry Jones

1:40 Education &

resources app

Louise Villejo

September 2015 Texting to replace calling names at appointments

Current Secretary updates check-in and wait

status

Aug. 2016 Text to announce

arrival to nurse and wait times to

patients

May 2016 Caregiver

shares screen from iPad

Current Caregiver on

computer with back to patient

Future Shared

information saves to patient’s iPad

March 2016 Epic + Adobe Experience Manager

Current In house

developed app

Future Education and Resources app

August 2015 Mays Clinic

wayfinding pilot and RFP

Current Signs and Access

Future Mobile indoor navigation of

all public space

Screenshot Time Feature Owner Roadmap

1:11

Secure SMS: arrival and wait time

notifications

Wendy Austin

1:31 Wayfinding Jeff Frey

1:36 Screen share Larry Jones

1:40 Education &

resources app

Louise Villejo

September 2015 Texting to replace calling names at appointments

Current Secretary updates check-in and wait

status

Aug. 2016 Text to announce

arrival to nurse and wait times to

patients

May 2016 Caregiver

shares screen from iPad

Current Caregiver on

computer with back to patient

Future Shared

information saves to patient’s iPad

March 2016 Epic + Adobe Experience Manager

Current In house

developed app

Future Education and Resources app

August 2015 Mays Clinic

wayfinding pilot and RFP

Current Signs and Access

Future Mobile indoor navigation of

all public space



Agenda


Through our strategic planning, and mobile strategy, we continue to build a culture of innovation and want to help other healthcare institutions to embrace and implement new technologies.

5. A Culture of Innovation


1.  Understand a few of the drivers causing so much change in healthcare.

2.  Be exposed to a model/process for introducing new technologies into a healthcare institution.

3.  View communication plans of a mobile technology strategy across experiences.

4.  Discuss specific technologies at use within medical institutions.

Learning Objectives

www.HIMSSRegional.com © 2016 HIMSS. All Rights Reserved DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not represent official policy or position of HIMSS

Texas Regional HIMSS Conference 2016 Houston, Texas

Experience Innovation in Healthcare Institutions Jeffrey Daniel Frey Director, Innovation Communities @jeffdfrey | [email protected]

May 17, 2016

experience innovation himss tx 2016

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