expecting the unexpected: managing it responsibilities in non-disaster situations
TRANSCRIPT
Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations
Perry BratcherLibrary Systems Manager
Northern Kentucky UniversityRight Click Version 3.0 8/22/07
Disaster Recovery Planning Elements
Computer Hardware
Computer Software
Networking Equipment
Peripheral Equipment
Hang in there!
What is the missing element?
People!
Why Neglect the Missing Element? Necessary for:
Bringing up systems Making assessments Moving equipment
What happens if staff are unavailable?
Consider……
Think in terms of a backup, not a disaster
Types of “Non-disaster” Reasons for Personnel Backup:
Sabbaticals Retirement Death Medical Leaves Sickness Vacation Etc.
So What Do You Call This?
Personnel
Succession
Planning
So What Does It Include?
Mentoring Cross-Training Contingency Planning
Solutions for Successful Succession Planning
Short-term Mid-term Long-term
The Assessment “Grid”Short (1-3 days) Med (4 days-2 wks) Long ( > 2 weeks)
Expected
Unexpected
Elements for Review
Documentation procedures (Ugh!) Routine for reporting on projects Up-to-date job description Performance review Shared database of notes/history (yeah, right!)
Employee Involvement Critical
Think about “terms”
Questions to consider
How to handle resistance
Be An Example!
Putting it into Practice
Known Extended Leave
Skill sets and keeping current
Have employees look at scenarios
Personal Examples
Death of Long-time employee Retirement of employee Sabbatical
Issues Relating to Death of Employee
Cross-training Passwords Physical combinations Contacts Project statuses Email monitoring
Issues Relating to Retired Employee
Job Description evaluation Procedures Distribution of duties Review of Procedures Application
Issues Related to Sabbatical (Extended Leave)
Job duties and procedures Some duties left for return? Some duties left undone?
In Summary
Think about your situation and apply what will work for you
Be Prepared!