Expanding Your Problem Gambling Prevention Toolkit

Agenda

• Introductions• Toolkit:

– Workplace: Lisa Miller– Retailers: Shawn Martinez– Middle and High School: Wendy Hausotter– Schools in general: Isabelle Barbour– Awareness Game: Julie Hynes

• Where to find these tools• Wrap up: questions/comments/concerns

• Give you some “tried and true” prevention tools so you can use them where you work

• Save you from reinventing the wheel• Encourage you to use our problem gambling

prevention coordinator’s website• Encourage you to share whatever you come

up with as well!

How We Plan to Meet those Goals

• Briefly introduce you to some problem gambling prevention tools that we have developed

• Give you a chance to talk to the person who developed the activity or strategy

• Show you where and how to find these tools• Offer support and advice if you use them

Introductions - please tell us:

• your name• where you work• what your role is • any particular question you want to be sure

we cover?

Isabelle Barbour, Team LeadHKLB Program, Oregon Public Health

Division

The intersection of grades and health risk factors

Schools have a role in student health

“Health and success in schools are interrelated.

Schools cannot achieve their primary mission of education if students and staff are not healthy and fit physically, mentally and socially.”

National Association of State Boards of Education

High School Graduation is Now a National and State Health Priority

http://www.healthypeople.gov/2020/

State level

School district level

School level PrincipalPrincipal

School boardSchool board

SuperintendentSuperintendent

School improvement council

Central office staffCentral office staff

Chief state school officerChief state school officer

State education agency staffState education agency staff

Local government

State board of educationState board of educationLegislatureLegislatureGovernorGovernor

School staffSchool staff

A Complex Cast of Thousands

Adapted from NASBE’s How Schools Work and How to Work with Schools

How tough is school funding getting?

• McCleary v. State (Washington) 2012

• Pendleton v. Oregon 2009

Key Education Tools for Health/Prevention Professionals

• National Association of State Boards of Education (http://nasbe.org)

• How Schools Work and How to Work with Schools• School Health Policy Database

• CDC- Adolescent and School Health (http://www.cdc.gov/HealthyYouth/index.htm)

• Health and Academic Achievement• Coordinated School Health• National Health Education Standards

• Isabelle Barbour, Team Lead, Healthy Kids Learn Better Program, Oregon Public Health Division isabelle.s.barbour@state.or.us 971-673-0376

The Business Community

Toolkits, resources, and helpful hints for working with this (often overlooked) population

PROBLEM GAMBLING AND THE WORKPLACE

Employee SurveyGAMBLING IN THE WORKPLACE SURVEY

1. Organization Staff Size:___Small (1-10 employees) ___Medium (11-50) employees ___Large (50-100 or more employees)

2. Does your organization have a written or unwritten policy addressing gambling in the workplace?___Yes, we have a written gambling policy.___Yes, we have an unwritten (understood) gambling policy.___No, we do not feel the need to implement any type of gambling policy.___No, but we have thought about implementing one in the future.___I don’t know

3. Have you been concerned in the past or are you currently concerned with someone’s gambling habits (in the workplace or in your personal life)?___Yes ___No

4. Would you like more information for your workplace?___Yes please. My contact information is listed below

___I would like to set up a free on-site training workshop. ___I would like a free problem gambling in the workplace toolkit.

___Other ______________________________________________ ___Not right now, but maybe in the future___No thank you.

75% of employees polled in Marion County

GAMBLING AWAY YOUR BOTTOM LINE… What’s a business to do?

Lisa Miller, CPS Health Educator Problem Gambling and Substance Abuse PreventionMarion County Health Department

Remember: The main

purpose of a business is to

MAKE MONEY.

Training Objectives

Understand connection between gambling related issues and workplace fraud/embezzlement

Be able to recognize signs of problem gambling

Develop policies and procedures to prevent and address problem gambling at the workplace

Identify resources and assistance for coworkers and employees who showing sign of problem gambling

Action Plan

Problem Gambling in Oregon

Over 64% of Oregonians gamble in some way, shape, or form….most without any negative consequences.

Unfortunately, 2.7% may have a problem…

Set the Stage

Problem Gambling in the Workplace

Why should businesses care?

They are thinking it…

why not bring it out in the

open?

A Few Facts on EMBEZZLEMENT

Highest percentage of embezzlers were women

Men embezzled much larger amounts

Embezzlers most likely to hold financial positions with in organization

(from 2010 Marquet report)http://www.marquetinternational.com/

Interesting applicable tidbits…

A Few Facts on EMBEZZLEMENT

Only 5% of embezzlers have a criminal record

Gambling is a clear motivating factor in driving some major embezzlements (22% of all cases involve perpetrators who reportedly had gambling problems)

(from 2010 Marquet report)

…tie into gambling

& workplace

The Problem Gambling and Crime Connection

Moore (2009). More than one in three (35%) clients enrolled in

treatment reported committing illegal acts to finance their gambling.

Smith, Wynne, & Hartnagel (2003) Gambling related crime was responsible for 2.7%

of Edmonton police records in 2001. National Gambling Impact Study Commission

(1999). A third of problem and pathological gamblers had

been arrested, compared to 10% of low-risk gamblers and 4% of non-gamblers

Government/Education/Non-ProfitIn Oregon (2006-present): Bend: Postal Service, $156,000 (lead sales associate) Central Point: Court Clerk, $73,000, (Central Point Municipal Court) Hubbard: Postal Service, Undisclosed amount, case pending (Rural Postal Carrier), Pendleton: US Forest Service, $642,000 (firefighter) West Linn: City of West Linn, $1.4 million (finance director)

Throughout US (2008-present): California: Business Manager, $422,000 (Orange County School District)* Connecticut: Athletic Department official, $1.4 million (US Coast Guard)* Connecticut: Secretary, $200,000 (Connecticut Department of Developmental Services) Illinois: Assistant Controller, $580,000 (American Inter-Continental University)* Illinois: Library Clerk, $135,000 (Posen Public Library District) Nevada: Court Clerk, $202,000 (Washoe County District Court) Oklahoma: Accountant, $425,000 (Hinton Economic Development Authority) Oklahoma: $450,000 (Oklahoma Secondary School Activities Association)* Pennsylvania: Municipal Secretary, $389,000 (Springfield Township) Pennsylvania: Tax Collector, $224,000 (Lower Swatara Township) Washington: Cashier, $800,000 (Clallam County Treasurers Office) Washington: Assistant Finance Director, $1.3 million (City of Arlington)

“That only happens in

small businesses”

To keep current on news stories, try GOOGLE ALERTS. Sign up at http://www.google.com/alerts/create?hl=en

Financial InstitutionsIn OREGON (2005-present): Aloha: Bank Teller, $939,000 (US Bank) Portland: Assistant Manager, $800,000 (First American Title

Insurance)

Throughout US (2008-11): California: Bank Manager, $679,000 (Citizens Business Bank) California: Branch Manager, $178,000 (BBVA Compass Bank) California: Business Relationship Officer, $236,000 (United

Commercial Bank)* Georgia: Head Teller, $625,000 (MidSouth Federal Credit Union) Kansas: Chief Financial Officer, $800,000 (Summit America

Insurance Services, Inc) Michigan: Bank Teller, $600,000 (Huntington National Bank) Missouri: Teller/Loan Secretary, $414,000 (Bank Northwest) Nevada: Vice President, $3.7 million (National Bank of Ely) * North Carolina: Bank Manager, $270,000 (Piedmont Bank) South Dakota: Bank Teller, $166,000 (American Bank and Trust)

Who is your audience? Be

ready with specific examples when

possible…

Private BusinessIn Oregon (2006-present): Beaverton: Financial Planner, $563,000 (Financial Planning) Eugene: Bookkeeper, $1.5 million (Transition Management Inc) Hillsboro: Bookkeeper, $500,000 (Tigard Furniture Store) Klamath Falls: Cashier, $160,000 (Walmart Cash Office) Newberg: Bookkeeper, $130,000 (Newberg Furniture Store) Newport: Business Manager, $122,000 (Nursing Home) Roseburg: Secretary, $140,000 (Days Creek) Salem: Lead Bookkeeper, $742,000 (Superior Tire Company) Springfield: Accounts Payable Clerk, $1.5 million (IP/KOKE Printing) Washington County: Bookkeeper, $275,000 (Easy Street Online IT Services)

Throughout US (2008-present): Arkansas: Executive Director, $756,000 (Upper Southwest Solid Waste

District)* Illinois: Bookkeeper, $1.5 million (ENR General Machining Co.) Kentucky: Used Car Manager, $1 million (Toyota Car Dealership) Louisiana: Office Manager $206,000 (Ark La Tex Farms, Inc) Nebraska: Manager, $154,000 (Joe Tess Place, Seafood Restaurant) New York: Bookkeeper, $617,000 (Eastern Star Home & Campus) Washington: Billing Clerk, $263,000 (Maersk, Inc)

$10,000 loss for a small

business might compare to

$1million loss for large.

Sandy4th grade teacher

PamFormer Credit Union VP(incarcerated for embezzlement)

WarrenCornell University

Economics Degree

THE HIDDEN ADDICTIONWhat does a Problem Gambler look like?

• Often high functioning and bright

• Usually employed

• Often not the typical user of social services

•No obvious physical signs of addiction (i.e. a person can’t

OD from too much gambling )

Jane Grandmastole 250K to gamble

Source: National Council on Problem Gambling voices of recovery http://www.ncpgambling.org/

Humanize the issue….everyday people working in variety of fields

I was going to pay it back after the big

win…

STORIES FROM THE FIELD

Employee accused of embezzling $140,000

Roseburg, OR - Douglas County authorities arrested a Days Creek secretary accused of embezzling almost $140,000 from her employer to support a gambling habit.

~ The Statesman Journal, Jan 9, 2010

Local furniture stores takes a loss

Hillsboro, OR - Bookkeeper for Tigard furniture store pleaded guilty to aggravated theft for stealing over $500,000 to support a gambling habit at casinos.

~The Oregonian, Oct 15, 2009

Newberg, OR – The owner of a Newberg furniture store said he was shocked when he learned his bookkeeper was suspected of embezzling nearly $130,000. She told investigators she spent all the money gambling in bars and casinos.

~KPTV.com, February 9, 2010

What Causes Problem Gambling?

Public Health ModelVs. Fraud/Embezzlement

Triangle

The Fraud/Embezzlement Triangle

FRAUDEmbezzlement

Rationalization

Motivation

Opportunity

Workplace policies and procedures: is the business fostering an

environment that fraud thrives in?

Negative Effects of Problem Gambling

48% indicate suicidal thoughts

34% indicate alcohol-related problems

13% indicate drug-related problems

57% indicate they jeopardized or lost significant relationship or job because of gambling

38% committed illegal acts to obtain gambling money

As reported by the 1,861 gamblers who received publicly funded treatment in Oregon 2008-09

Workplace

Wellness? Caring

about employees health...

Is Your Business Safe?

Theft/Fraud happening all around Occurs in Small and Large Businesses Extreme cases highlighted in the news Prevention is key

Only 19% of businesses have formal policy on workplace gambling(Society for Human Resource Management

http://www.shrm.org/Pages/Default.aspx )

Recognizing Signs of Problem Gambling

How will you know?

Indicators

Increase in gambling time and places Increase in size of bets Working up special occasions for gambling Intensity of interest in gambling Boasting wins; evading loses Exaggerated display of money

and other possessions

Indicators (cont.)

Gambling when there is a crisis Drop off in other activities/interests Frequent absences from school,

work and home Excessive phone use Withdrawal from family Personality changes (irritability/hostility) Diversion of funds earmarked for other

purposes

Workplace signs of a gambling problem

Work performance deteriorates(pre-occupied, trouble concentrating, absent

or late for meetings, misses assignment deadlines)

Frequent unexplained absences or disappearances from work.

Eager to organize and participate in betting opportunities.

Workplace signs of a gambling problem

Frequently borrows money, argues with co-workers about money that is owed to them.

Complains about mounting debts.

Excessive use of the telephone for personal calls.

Experiences mood swings, often related to winning and losing streaks.

Credit card or loan bills are mailed to work rather than home.

Workplace signs of a gambling problem

Increasing time spent gambling during lunch hour and coffee breaks .

Requesting pay in lieu of vacation time.

Making false claims against expense accounts.

Theft of property.

Effects on the workplace

A problem gambler primarily affects the workplace through

Lost Time

Lost Productivity

Theft, Fraud and Embezzlement

Workplace Interventions

OK, so we can recognize signs…now what are we suppose

to do?

First Line of Defense is often Co-Workers

The challenge is to identify the problem gambler before they become desperate.

What can supervisors do?

Use work-related observations

Explain how the problem affects you

Provide information,

not advice

Documentation…treat as a performance issue rather than personal issue.

What can organizations do?

Create/update policy statements Provide employee awareness training Make financial counseling available Monitor the money stream

What do you want them to do? Small

easy action steps…

Sample Policy Language

Employees shall not participate, while on (business name) owned or leased property or while on duty, in any gambling activity (that is not an approved charitable fund-raiser).

Gambling activities approved by the Director’s office must be accompanied by reference to, or information on, where employees may go to seek help for a gambling problem.

Employees shall be informed that free, confidential treatment for gambling problems is available throughout the State via the Oregon Problem Gambling Helpline (1-877-MY LIMIT).

Local partner, Cascade Employers Association, helped create this sample policy. Do you have a partner to collaborate with?

Education and Awareness

Posters in Break Room

Annual in-service training

Email / Newsletter

Offer EAP services

Find out what will work best for individual businesses you are working with…they are

not One Size Fits All

Breakroom Posters

Envelope

stuffers

Problem Gambling Help Line:Statewide, 24hr, free and confidential hotline staffed by

professional counselors

Phone: 1-877-MY-LIMIT Online: http://1877mylimit.org/ (chat, IM, email)

Marion County Problem Gambling Treatment Provider:

Bridgeway Recovery Services, Salem, OR, provides in/out patient treatment for problem gamblers in recovery.

Phone: 503.362.2021Online: http://www.bridgewayrecovery.com/index.html

Need more?

Lisa Miller, CPSPrevention Services, Marion County Health Department976 N. Pacific Hwy Woodburn, OR 97071Phone: 503-981-2461 Email: lmiller@co.marion.or.usWebsite: http://www.co.marion.or.us/HLT/ad/gambling/

Keep in touch. You never know when they may need to refer back

to what you just told them.

Reward and RemindersLottery Scratch Tickets

Reward and Reminder

Evidence Based Strategy effectively used for Alcohol and Tobacco retailers, many of whom are lottery retailers as well.

Focus Teen Council

Working to make a positive impact in our community and in the lives of other youth by supporting a healthy, Drug

Free lifestyle

Lottery Scratch Tickets

Clerk SaleVending Machine Sales

CONDUCTING REWARD AND REMINDER VISITS

Student/ Parent training

Parent and Student consent form signed and returned

Practice

Clerk Sales

Students only have one dollar in cash with them and ID

Two students enter store with adult advisor following behind

One student picks up an item that is $1 of less At counter student ask for scratch ticket. At no

time does the student pick up the ticket If the clerk gets the ticket, totals the sale and

asks for money student say they don’t have enough money, pays for item and the second student reminds them that lottery tickets cannot be purchased by anyone under the age of 18

If the clerk asks for ID, show it If the clerk does not sell, give them their reward

and thank the clerk for not selling

Clerk Sales

Never lie If they are in a tough situation leave

the store If student is uncomfortable for any

reason – leave The students fill out the data form

with information from the visit

JUST A REMINDER!One in every 25 Oregon teens (13-17 year olds) is a problem or at

risk gambler– that’s more than 10,000 Oregon teens. REMEMBERORS 461.600 Sales to minors. (1) Tickets or shares in lottery

games, including tickets or shares sold from vending machines or other devices, may not be sold to a person under 18 years of age.

ORS 461.300 Selection of retailers; rules; contracts (4) The director may terminate a contract with a lottery game retailer based on the grounds for termination included in the contract or commission rules governing the contract. The grounds for termination must include, but are not limited to, the knowing sale of lottery tickets or shares to any person under the age of 18 years or knowingly permitting a person under the age of 21 years to operate a video lottery game terminal.

REMINDER SLIP

REWARD

GIFT CARD (coffee, pizza, subway) T-shirt Coffee Mug Keychain Pencil / Pen

Vending Machine

Students only have one dollar in cash with them and ID

Two students enter store with adult advisor following behind

One student locates the vending machine One of the students put $1 in machine Students may not lie if asked age or date of

birth Second student is just observing employees or

others in store If the machine sells a ticket to student it is

handed to the adult

Vending Machine

Never lie If they are in a tough situation

leave the store If student is uncomfortable for any

reason – leave The students fill out the data form

with information from the visit

FOLLOW UP AFTER VISITS

Letter to store owner manager Congratulation Regretfully Information to share with employees

Any scratch tickets purchased are sent to State Lottery Commission

REWARD AND REMINDER

In 2007 Southern Oregon Drug Awareness conducted 100 reward and reminder visits of lottery scratch ticket retailers in Medford, Phoenix, Talent, Ashland, Central Point, White City, Eagle Point, Jacksonville, Rogue River, Trail, Prospect and Butte Falls.

100% SELLS FROM MACHINES

REWARD AND REMINDER

FOCUS TEEN COUNCIL MEMBERS AGE 13-17

25 visits – 5 clerk, 20 vending machines

NO SALES!

Observations

Youth felt some of the vending machine were in hidden areas or not in sight of any employees to monitor.

Youth felt if someone wanted a ticket they could push the button that says they are over 18.

Some of the machines were by customer service and when they put money into the machine or was looking at the machine with employees or other adults close by no one said anything to the youth.

Lottery ticket machine (RIGHT) is out of sight of cashier, whereas movie machine (LEFT) is in sight

Placement of Lottery machine next to movie machine draws kids’ interest

Contact Information

Shawn Martinez, CPSJosephine County Prevention

Coordinatorsmartinez@co.josephine.or.us

541-951-9399 cell

• 1 in 175• 1 in 175,000

• 1 in 175 million• 1 in 175 billion

1 in 175 Million(174,233,510)

Odds of getting struck by lightning:

1 in 280,000

Name at least 2 consequences that

someone may experience due to his/her gambling

problem

• Debt• Crime• Depression/Suicide• Relationship problems• Employment problems• Alcohol and/or drug problems

• Sports bets• Lottery tickets• Video & online• Bingo & raffles

Video lottery

& online gambling

Electronic Gambling

89% Cards6%

Other5%

Gambling Treatment ClientsGamblers' Preferences

• 18• 25

• 21• 65

At what age is the

brain considered

fully developed?

Source: Brain Briefings (2007, October), Society for Neuroscience, Washington, DC

Gambling & The “Doped” Brain

Decisions that will likely cause us to lose money vs. win money

Where can I find these materials?

www.problemgamblingprevention.org

Wrap up

Questions?Comments?Concerns?

Check out the websiteContact us for help or adviceShare what you come up with

Onward we go!

• Check out the website• Contact us for help or advice• Share what you come up with

Thanks for your time and attention!