expanding the possibilities - leadingage … 2013 institute is all about expanding the possibilities...

EXPANDING THE POSSIBILITIES

Aging Services of Minnesota 2013 InstituteFebruary 6-8, 2013 • Hyatt Regency Minneapolis

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ExpandingSolutions

Expanding Knowledge

Top experts lead morethan 110 education sessions on issues

affecting your work.

Expanding Connections

Network with more than 3,000 aging

services professionals across Minnesota.

Find business solutions at the sold out Expo with 174 suppliers of

products and services.

Gayle Kvenvold,President & CEO

Aging Services of Minnesota

Jon Riewer, ChairAging Services of Minnesota

Board of Directors

Welcome to the 2013 Institute

EXPANDING THE POSSIBILITIESThe coming Age Wave has created an imperative for innovation. In aging services, we have a chance to think creatively about design, technology and behavior to shape quality of life for every person who comes to us for our services.

Opportunity lies in envisioning a future where people will not only live longer but thrive. Expanding the world of possibilities for aging is a vision mixed with optimism and urgency as we search for ways to keep pace with the demands and demographics of tomorrow.

The 2013 Institute is all about Expanding the Possibilities of our work, our care for older adults, of creating the future of aging.

We can’t wait to see you in February!

Home

2013 Annual Sponsors

Special ThanksDIA

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LDSI

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(list as of Nov. 12, 2012)

Aging Services of Minnesota would like to thank the following

2013 Annual Sponsors for helping advance our mission

and for supporting important programs and initiatives.

4 Aging Services of Minnesota 2013 Institute

Schedule of EventsTuesday, Feb. 5, 20139:30 a.m. – 4:45 p.m.Full Day Pre-Conference Intensive

12:30 – 4:45 p.m.Afternoon Pre-Conference Intensives

Thursday, Feb. 7, 20137 – 8 a.m.MN-DONA Nursing Leadership Breakfast

8:30 – 10 a.m.General Session and the 21st Annual Interfaith Celebration

10:15 – 11:15 a.m.Concurrent Sessions

10:30 a.m. – 1:45 p.m.Value First Leadership Intensive

11:15 a.m. – 12:30 p.m.Snacks on the Exhibit Floor

11:20 a.m. – 12:20 p.m.Young Professionals/Emerging Leaders Networking Lunch

11:20 a.m. – 1:30 p.m.Independent Senior Housing Network-ing Lunch and Program

11:20 a.m. – 1:30 p.m.Fund Development Networking Lunch and Program

12:30 – 1:30 p.m.Concurrent Sessions

2 – 3:30 p.m.Concurrent Sessions

4 – 5 p.m.Twilight Concurrent Sessions

5 – 6:30 p.m.Hospitality Hops

7:30 p.m.Night Out at the Guthrie: Long Day’s Journey Into Night

Wednesday, Feb. 6, 20138:30 – 10:30 a.m.Opening Keynote and Awards

10 a.m. – 12:30 p.m.Grand Opening of Exhibit Hall

11:15 a.m. – 12:15 p.m.Finance/Business Office Networking Lunch

11:15 a.m. – 2 p.m.Social Services Networking Lunch and Program

11:15 a.m. – 2 p.m.Marketing and Sales Networking Lunch and Program

12:30 – 2 p.m.Concurrent Sessions

2:30 – 3:30 p.m.Concurrent Sessions

4 – 5 p.m.Twilight Concurrent Sessions

5 – 6 p.m.Stars Among Us Awards Reception (invitation only)

8:30 – 11:30 p.m.Opening Night Celebration: Johnny Holm Band - Back By Popular Demand!

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2013 Annual Sponsors 4

Schedule of Events 5

General Session Information 6

Interfaith Celebration 7

Special Features 10

Aging Services Expo 14

Pre-Conference Institute Intensives 16

Value First Leadership Intensive 18

Adult Day Services Programming 21

Leading Change Innovation Award Winners 22

Tracks Designed For You 23

Confident Choices 25

Leadership Academy 26

Social Media 27

Health Support Specialist 29

Session Planner 30

Continuing Education Information 32

Education Sessions 33

Parking, Light Rail & Minneapolis Info 51

Moderator Assistance Form 52

Registration and General Information 53

Institute Fee Structure 54

Registration Forms 55

2013 Education Events 58

Value First 59

What’s Inside


Friday, Feb. 8, 2013

8:30 – 10:30 a.m.General Session and Awards

10:45 a.m. – 12:15 p.m.Concurrent Sessions

12:15 p.m.Conference Adjourns

Participant Registration Desk HoursTuesday, Feb. 5 • 4 – 7 p.m.Wednesday, Feb. 6 • 7 a.m. – 5 p.m.Thursday, Feb. 7 • 7:30 a.m. – 5 p.m.Friday, Feb. 8 • 7:30 a.m. – 12:15 p.m.

Exhibitor Registration Desk HoursTuesday, Feb. 5 • Noon – 7 p.m.Wednesday, Feb. 6 • 7 a.m. – 3:30 p.m.Thursday, Feb. 7 • 9 a.m. – 2:30 p.m.

PAC Silent Auction HoursWednesday, Feb. 6 • 9 a.m. – 3:45 p.m.Thursday, Feb. 7 • 9 a.m. – 3:45 p.m.

Bookstore, Social Media Bar and Stars Among Us Runway Photo Op HoursWednesday, Feb. 6 • 7 a.m. – 5 p.m.Thursday, Feb. 7 • 7:30 a.m. – 5 p.m.Friday, Feb. 8 • 7:30 a.m. – 12:15 p.m.

Expanding the Possibilities: Get Switched On! The Power of Attitude and Activity

Get switched on and plugged back into your possibilities in this fun and engaging opening keynote session!

When you’re on a roll, you can feel the energy and momentum. But in our work caring for older adults, the weight of too-tight budgets, restrictive regulations and the demands on our time and energy can leave us feeling drained.

Get inspired and energized to bring your best each day for the people you care for and those you work alongside. Rediscover the passion for what brought you to this field – the desire to change lives. Increase your productivity and improve yourperformance.

Chip Eichelberger helps you define a clear vision of where you want to go and acknow-ledge the gap between where you are and where you can be. Together we will explore:• Your key beliefs and how they affect your day to day attitude and performance;• The key to achieving long-term success and balance in your life so you have the

energy to serve older adults;• How you can start today to expand your own possibilities, live the life you want

and grow as an aging services professional.

Chip will help you reevaluate your routine, clarify your compelling vision and get a clear game plan for the future – what is possible for you, what’s working and what is exciting! You’ll come away with an electrifying energy for your week at Institute and a renewed sense of enthusiasm for your work to make every day a 10!

Formerly Tony Robbins’ international point man, Chip Eichelberger has been a featured trainer and speaker for organizations worldwide for the last 19 years. He is co-author of 10 Secrets of Marketing Success, creator of the acclaimed audio series Gaining the Edge, CD sales tool It’s Not What the Market is Doing, What are You Doing? and the Get Switched On! DVD. He also re-published the classic book THINK – Applying the Success Principles of 1918 Today.

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Expanding the Possibilities: Get Switched On!

Opening KeynoteCHIP EICHELBERGER

Wednesday, February 68:30 - 10:30 a.m.

“Chip is a friend, an excellent communicator, and a man committed to constant and never-ending improvement. He has the experience to make a difference for any company.” Anthony Robbins

Mr. Eichelberger will be signing copies of his books inthe Bookstore immediately following his presentation.

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21st Annual Interfaith CelebrationThursday, February 78:30 – 9 a.m.The Historic Wesley United Methodist Church

A short, four-minute walk from the Hyatt through the Minneapolis skyway.Join us to celebrate who you are and who you serve. This very special event is at the Wesley United Methodist Church – a distinctive and historic landmark built in 1891 and listed in the National Historic Registry; simply beautiful inside and out. Join your extended Aging Services family to celebrate the incredible service you provide and to renew your spirit. Regardless of your faith background, you’ll start the day with a powerful reminder of your mission in serving the elderly.

Come early to enjoy fellowship, complimentary hot beverages and live music by local music legend Billy McLaughlin starting at 7:45 a.m.

This morning’s keynote presentation by Dr. Carl A. Hammerschlag immediately follows the Interfaith Service in the church.

Minnesota musician Billy McLaughlin is a world-class guitarist, composer and inspirational performer who has received five Minnesota Music Awards and three National Campus Entertainer of the Year Awards (National Association for Campus Activities).

In 1999 Billy’s career was halted by a Focal Dystonia, little known neuromuscular disease. With sheer determination, he embarked on an unlikely journey to regain his talent and career by relearn-ing his instrument left-handed. His remarkable comeback isthe subject of the documentary film Changing Keys (PBS, 2010)and the concert film Coming Back Alive.

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21st Annual Interfaith Celebration

Come early to enjoy fellowship, complimentary hot beverages and live music by local

Mr. McLaughlin will be selling CDs in the church foyer following his performance.

Sponsored by

General SessionExpanding the Heart and Soul of Caregiving

You are in for a real treat Thursday morning following the Interfaith Celebration.

World renowned healer Dr. Carl Hammerschlag will take us on a journey about what it means to be a caregiver in today’s reality of increased need, difficult economics and the demands that can lead to caregiver burnout.

Explore the essence of what draws you to care for the elderly and rediscover your purpose and passion for the work you have chosen. Dr. H. will challenge you to think differently about what it means to be a caregiver – to consider our work not as an industry, but as a ministry.

As a young physician in the mid-sixties, Dr. H. came to an Indian country to serve; where over the next 40 years, he learned from traditional healers how to expand a disease management model of care to a mind-body-spirit healing paradigm. You will be transfixed at his story about staying healthy, making soul-level connections with those we care for and the importance of harmony between thoughts, actions and feelings – the foundation of the science of Psychoneuroimmunology, or mind-body-spirit medicine.

In the language of science and story he will remind us how to sustain our spirit, how each of us can make a spiritual connection and nurture the souls of those in our care, to confront end-of-life fear and anxiety; and to ultimately change the experience of aging. You will leave with an uplifted spirit and a renewed appreciation for why we do this sacred work.

Carl A. Hammerschlag is a master storyteller and internationally recognized author, physician, speaker and healer. A Yale-trained psychiatrist; he is a faculty member at the University of Arizona Medical School, and founder of the Turtle Island Project, a non-profit, multidisciplinary organization whose programs integrate the principles of mind/body/spirit medicine with Native American rituals and ceremonies. His work with Native Americans has been chronicled in three critically acclaimed books: The Dancing Healers, The Theft of the Spirit and Healing Ceremonies.

Dr. Hammerschlag will be signing copies of his books in the church foyerimmediately following his presentation.

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Thursday, February 7following Interfaith Celebration9 – 10 a.m.The Historic Wesley United Methodist Church

CARL HAMM

ERSCHLAG

Aging Services of Minnesota 2013 Institute

Expand Your Possibilities: Watch What Happens When Work Becomes Play

Wrap up your time at Institute with national speaker and humorist Joel Zeff in a hilarious and interactive experience you will not soon forget.

Learn the value of putting fun back into your work and see the results of increased collaboration, better communication and positive support.

Somewhere along the way, too many of us lose our sense of excitement about our work. People who have fun at their jobs are more loyal, enthusiastic and passionate. They care more passionately, communicate more effectively, take better care of residents and produce more sustainable results. And – fun increases employee retention.

In Joel’s dynamic and motivational keynote presentation, you will appreciate the value of fun in the workplace and learn how to make simple choices that will increase your passion and success.

Joel promises to deliver seven lessons that you will use in your daily work; from creating a positive environment and promoting ownership and accountability to encouraging innovation and discovering the three keys to leading change.

Joel Zeff is a national workplace expert, speaker, author and humorist who uses a unique blend of hilarious improvisational comedy to teach essential ideas on work and life. He authored the new book, Make the Right Choice: Creative a Positive, Innovative and Productive Work Life.

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JOEL ZEFF

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Friday, February 88:30 – 10:30 a.m.

General Session

Mr. Zeff will be signing copies of his book in the Bookstore and Resource Center immediately following his presentation.



Aging Services GroupManaging: Value First, Alliance Purchasing, ASG Insurance Solutions and Clinical Consulting Services

Stars Among Us RecognitionThe Stars Among Us recognition program celebrates those who dedicate their lives to serving older adults. Our annual awards program lets these stars shine at the Institute and throughout the year. The Stars products and resources available through AgingServicesMN.org help you build or enhance your organization’s employee recognition program.

Stop by the Bookstore and Resource Center in the Nicollet Promenade during Institute and register for free Stars Among Us prizes.

You’ll also see our brand new line of Stars Among Us items for this year’s recognition celebrations. We invite you to browse the selection and pick up items to take back for “show and tell” or as thank-you gifts for someone on your team not able to attend the Institute. Or why not choose something for yourself – you deserve it!

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EduCare Training: An eLearning or DVD SolutionStop by the Nicollet Promenade to learn how more than 500 providers in Minnesota have changed the way they conduct staff orientation and annual training with the EduCare training program. EduCare can be customized to your organization and promises to save you time and money, be compliant with regulatory statutes, track completion and competency, and make training fun and easy. EduCare is the exclusive on-demand training partner of Aging Services of Minnesota.

"The EduCare training information is great! I receive good feedback from my staff. The modular approach offers short sessions that fit into their schedules and keeps their attention. I also love that we continually get new modules and guaranteed compliance - what great benefits!"

EduCare User, Nancy Churchill, RN, Saint Therese of New Hope

Aging Services of Minnesota has a rich history of providing value added services to its members in a variety of ways since 1989.

Today, Aging Services Group has expanded our services to include ASG Insurance Solutions, exceptional Clinical Consulting, and two great options for Group Purchasing – Value First and Alliance Purchasing.

The Aging Services Group Board of Directors, comprised of Aging Services providers, has stepped up to the challenge of working to continue to expand our service offerings while strategically monitoring the success of existing programs. When you succeed, we succeed.

Please visit us in the Nicollet Promenade.

Stars Among Us Runway Photo OpYOU are a Star and the paparazzi are on the lookout to capture that perfect shot of you! Stop by the Stars Among Us photo area in the Nicollet Prom-enade and get your picture taken on the red carpet, just like a Hollywood star. Gather your friends and grab some fun props to make your photo truly memorable – smile and say cheese! Create some fun memories for all to see and make sure to like us on Facebook so you can see the photos after the Institute. It’s going to be a star studded week, so join in the glamour and fun!


SilentAuction

Institute Community Outreach Project: Gifts for Seniors

New to the Institute – support a worthy cause that positively impacts those you serve!

We invite Institute attendees to support Gifts for Seniors - a non-profit organization that has provided gifts to more than 28,000 isolated seniors since 1994 in the greater Twin Cities metropolitan area through generous donations, exceptional volunteers and the continual support of numerous collaborating agencies.

Bring your pocket change and dollar bills with you to the Institute!

Aging Services of Minnesota will be raising money at the 2013 Institute to support Gifts for Seniors. The 2012 Annual Sponsors listed below have donated a total of $1,250 to this initiative and we hope to triple this amount by the conclusion of the 2013 Institute.

Aging Services Group $250Fairview Partners $125Health Dimensions Group $125McKesson Medical Surgical $125Piper Jaffray & Company $125Professional Portable X-ray Inc. $250Thrifty White Pharmacy Services $125Wipfli LLP $125

Sixth Annual Aging Services PAC Silent Auction

Going, going … SOLD to the highest bidder!

The PAC Silent Auction returns for its sixth exciting year with a hundred or more unique items for purchase. Plan to visit the auction on Wednesday and Thursday (Feb. 6-7) during the Institute and place your pro-gressive bids on the items of your choice.

Different items are offered each day. Contact Alecia Crumpler at [email protected] for more information or to donate an item.

Proceeds will go to the Aging Services of Minnesota PAC to support your association’s advocacy efforts.

With your help, a senior who feels alone and forgot-ten will feel remembered.

To learn more about Gifts for Seniors, visit www.GiftsForSeniors.org, or call 612.298.8853.

Bookstore and Resource CenterThe expanded Institute Bookstore and Resource Center returns to the Nicollet Promenade to serve you better! Browse for the latest publications and new resources to help you extend your learning experience long after the conference is over. This year, make sure you check out the many Aging Services resources that have been updated since last year. Couldn’t make it to a session? Find a related resource to take back with you. You’ll find plenty of new items along with some standard favorites that are back by request, plus books authored by Institute keynote speakers. We thank Medbooks Stat in Minneapolis for hosting the Institute’s one-stop resource center.

Social Media BarNew to the Institute! Visit the intergenerational Social Media Bar in the Nicollet Promenade during Institute hours where students from a local university will be helping members not yet comfortable with social media get acquainted with Facebook, Twitter and other social media tools. Enjoy reverse mentoring at its finest and indulge with a candy bar of your choice just for experimenting with and joining our social media sites!

SAGE Design Gallery: Expanding the Possibilities of Aging in our Designed EnvironmentThe Minnesota Chapter of the Society for the Advancement of Gerontological Environments (SAGE) invites you to review their 2013 entries focusing on the most important changes you could make to transform your building and expand the possibilities of aging! Projects both large and small will be on display in the Greenway Promenade on Wednesday and Thursday, from totally new construction and major renovations of resident rooms, spas, outdoor spaces, or common spaces to simple, inexpensive ideas or products that advance person-directed living.

Stars Among Us Awards Reception Sponsored by Thrifty White Pharmacy Services and Wipfli LLP Wednesday, Feb. 6; 5 – 6 p.m.2013 Aging Services Stars Among Us Award recipients and their guests will gather for a special recognition reception to help celebrate their accomplishments. Invitation required.

Events on Wednesday, February 6!!Grand Opening of Exhibit HallWednesday, Feb. 6; 10 a.m. – 12:30 p.m.More than 170 vendors of goods and services already know you are leaders. That’s why they scramble to exhibit at what is in their words the “best show in the upper Midwest.” Find out how they can help you continue to be great!

Finance/Business Office Networking Lunch Sponsored by Herbert J. Sims & CompanyWednesday, Feb. 6; 11:15 a.m. – 12:15 p.m.Connect with your colleagues from across the state for a delicious meal and networking opportunity you will find only here. A fee of $25 is charged to cover the cost of the meal, tax and catering service charge. Pre-regis-tration required. Reserve your seat using the individual special events registration form found on page 56.

Marketing and Sales NetworkingLunch and Program Brought to you by EbenezerWednesday, Feb. 6; 11:15 a.m. – 2 p.m.Join graduates of Aging Services of Minnesota’s Marketing and Sales Certificate Program and other experienced marketing and sales professionals for an advanced level and highly interactive learning experi-ence. Space is limited. Pre-registration is required and there is an additional fee of $25. Reserve your seat using the individual special events registration form found on page 56.

Generating New Customer Leads Through the Latest Digital Media Strategies• Learnhowotherbusinessesaresuccessfully leveraging cutting edge digital media to attract new customers. • Becomefamiliarwiththeonlinetoolsyoucan use to gather ‘social intelligence’ on prospective customers and better connect to them through unique and individual messaging. • Knowhowtobuildasmartmarketingcampaign from start to finish that incorporates various social media to help you obtain the results your organization is seeking. Tyler Olson, Chief Executive Officer, SMCpros, Minneapolis

Opening Night Celebration: Johnny Holm Band Back By Popular Demand! Sponsored by Dougherty & Company LLC and Northland Securities Inc.Wednesday, Feb. 6; 8:30 – 11:30 p.m.Last year’s packed opening night dance party with the Johnny Holm Band brought the house down. From the minute the lights went out at the end of the night we heard loud and clear from you – bring them back!

This year, we’re upping the ante for the party and open-ing up more space for you and your friends. Get your dancing shoes on and come out for a night of fun with the one of the most popular entertainers performing today. For over four decades, he has been packing Upper Midwest venues, churning out music of all types, all eras and all hits – from pop, hip-hop, country, alterna-tive, and of course, Rock ‘n’ Roll! Want to sing or dance with the band on stage – no problem! You won’t want to miss this fabulous event!


Social Services Networking Lunch and ProgramSponsored by Fairview PartnersWednesday, Feb. 6; 11:15 a.m. – 2 p.m.Join your colleagues from across the state for a delicious meal, networking and a program designed specifically for Social Workers. A fee of $25 is charged to cover the cost of the meal, tax and catering service charge. Pre-registration required. Reserve your seat using the individual special events registration form found on page 56.

What’s Your Ethics IQ? Applying the Principles of Ethical Intelligence to Social Work Practice • Describethefiveprinciplesofethicalintel-

ligence and understand how they impact your work with colleagues, clients and residents.

• Compareandcontrastethicalandemotionalintelligence so you know how to use both effectively.

• Explorecasestudyexamplesofapplyingtheprinciples of ethical intelligence in work with older adults in various settings.

Jim Tift, MA, Community Services, Tubman Elder Care and Rights Center, Minneapolis

Events on Thursday, February 7!! Night Out at the Guthrie: Long Day’s Journey Into NightThursday, Feb. 7; 7:30 p.m.Is your team looking to add a night of local theater to your time in the big city? Aging Services members can purchase $25 tickets to the Guthrie Theater’s production of Long Day’s Journey Into Night on Thursday, February 7 at 7:30 p.m. (Reg. price $35 - $58). Tickets will go fast. Call the Guthrie Box Office at 612.377.2224 and mention “A16” to receive this member discount. Note: This offer excludes Area 1A seating, is not valid online, with other offers, or on previously purchased tickets. Handling fees may apply.

About the Show: For the first time in its 50-year history, the Guthrie will present this Pulitzer Prize and Tony Award-winning family drama – called one of the greatest plays ever written by an American playwright – featuring acting dream team Helen Carey and Peter Michael Goetz. Like most American families, the Tyrones have experienced highs and lows in life – from fame and financial success to illness and loss. Yet in the course of one day in their seaside Connecticut home, their familial bond begins to unravel, and James and Mary and their sons Jamie and Edmund confront their demons in a final effort to save their family. Visit www.guthrietheater.org for more information.

Hospitality Hops hosted by Centrex Rehab, Horty Elving, Medcare Products and Nor-Son Inc.Thursday, Feb. 7; 5 – 6:30 p.m.Here’s the perfect way to transition from your busy day at Institute to your plans for the evening – mingle with friends and colleagues at our brand new Hospitality Hops. Make your way between four uniquely themed hospitality suites for a delectable variety of food, drink and great conversation – think of it as a progressive reception. Visit all four hosted rooms and be entered in a drawing to win an iPad. No cost to attend and open to all – just bring your sparkling personality and desire to meet new friends to the fifth floor of the Hyatt!

Independent Senior Housing Networking Lunch and ProgramSponsored by Wipfli LLPThursday, Feb. 7; 11:20 a.m. – 1:30 p.m.Connect with your colleagues from across the state for a delicious meal and networking opportunity you will find only here. A fee of $25 is charged to cover the cost of the meal, tax and catering service charge. Pre-registration required. Reserve your seat using the individual special events registration form found on page 56.

Senior Living and Demographic Trends: What the Future Holds• Understandbasicdemographicconcepts and trends as key indicators of demand for the housing and services your organization provides.• Reviewrecentdemographictrendsfromthe 2010 Census in Minnesota metropolitan, regional and rural areas.• Gainvaluableinsightfromthisanalysisto prepare your organization for threats, opportunities and strategic decisions in the years ahead.Tom Melchior, Director, Market Research, CliftonLarsonAllen LLP, Minneapolis

MN-DONA Nursing Leadership BreakfastThursday, Feb. 7; 7 – 8 a.m.MN-DONA, the association of Minnesota Directors of Nursing Administration in Long Term Care, will host a complimentary networking breakfast for DONs and ADONs during the Institute – All MN-DONA or potential MN-DONA members are welcome to attend the event. To participate, RSVP required by Jan. 29, 2013 to [email protected], 800.958.8875 or 952.858.8875. MN-DONA’s mission is to promote leadership excellence through education, networking, mentoring and advo-cacy for the benefit of members and the people in the communities they serve. If you’re planning to attend this year’s Institute, the Nursing Leadership Breakfast is an excellent chance to learn more about MN-DONA and to network with nursing colleagues and peers.

Snacks on the Exhibit Floorbit FloorThursday, Feb. 7; 11:15 a.m. – 12:30 p.m.Take advantage of this opportunity to visit with over 170 companies willing to share their innovative products and services. Snacks will be available on the exhibit floor on a first-come, first-served basis.

Young Professionals/Emerging Leaders Networking LunchThursday, Feb. 7; 11:20 a.m. – 12:20 p.m.Connect with emerging leaders from across the state for a delicious meal and networking opportunity you will find only here. A fee of $25 is charged to cover the cost of the meal, tax and catering service charge. Pre-registration required. Reserve your seat using the individual special events registration form found on page 56.page 56.


Fund Development Networking Lunch and ProgramThursday, Feb. 7; 11:20 a.m. – 1:30 p.m.Connect with your colleagues from across the state for a delicious meal and networking opportunity you will find only here. A fee of $25 is charged to cover the cost of the meal, tax and catering service charge. Pre-registration required. Reserve your seat using the individual special events registration form found on page 56.

Knowledge is Power: How to Increase Philanthropic Gift Revenues• Gainasolidunderstandingofvarioustypes of assets and giving vehicles, when they might be appropriate for a particular donor, and what questions to ask and information to gather when considering such a gift.• Learnhowtodiscuss,solicitandaccepta wide variety of charitable gifts, including charitable remainder trusts, charitable gift annuities, and gifts of publicly traded stock, real estate, and business interests.• Refreshyourknowledgeofthebasicrulesthat apply to soliciting and accepting charitable gifts so you can maintain a professional, confidence-inspiring development program.Sarah Duniway, Attorney; and Robert Harding, Attorney, Gray Plant Mooty, Minneapolis

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Wednesday, Feb. 610 a.m. - 12:30 p.m. – Exhibit Hall Grand Opening

10 a.m. - 3 p.m. – Exhibit Hall Open

Thursday, Feb. 710 a.m. - 2 p.m. – Exhibit Hall Open

11:15 a.m. - 12:30 p.m. – Snacks on the Exhibit Floor

Friday, Feb. 8Exhibit Hall Closed

Whatever your need, Aging Services has a supplier ready to help you deliver the best quality care possible. With 174 exhibits featuring cutting-edge products and services, the Expo at your Institute is the largest state-run trade show of its kind!

Walk the aisles and talk with more than 500 business supplier leaders who want to help you help those you serve. While you are here, be sure to visit the Alliance Purchasing/Aging Services Group/Value First display in the Nicollet Promenade to talk about solutions to your purchasing needs.

Aging Services meets you where knowledge meets the market. We deliver more than just products and services – we deliver solutions.

Plan Ahead – Get information online about exhibitors and special events before arriving. Visit www.agingservicesinstitute.org, your online resource for up-to-date exhibitor and conference information.

Aging Services of Minnesota Expo –Delivering Business Solutions to You!

2013 Institute Exhibit Hall Hours

Aging Services of Minnesota 2013 Institute

Check out the list of exhibitors! (list as of Nov. 12, 2012)

Many of our fine exhibitors are also Annual Sponsors, Business Partner members and approved vendors of Alliance Purchasing, Aging Services Group and/or Value First. You may see their name listed more than once below. You’ll find Value First and Alliance Purchasing vendors in Aisle 300 on the Expo floor!

2013 Annual SponsorsAlliance PurchasingCliftonLarsonAllen LLPDougherty & Company LLCEide Bailly LLPHealth Dimensions GroupHealthcare Services Group Inc.Healthsense Inc.Herbert J. Sims & CompanyKraus-Anderson Construction CompanyMerwin LTC PharmacyNorthland Securities Inc.Omnicare MinnesotaPathway Health Services Inc.Piper Jaffray & CompanyProfessional Portable X-ray Inc.SCA Personal CareThrifty White Pharmacy ServicesValue First Inc.Welsh Construction, LLCWipfli LLPZiegler Capital Markets

Alliance Purchasing/Aging Services Group VendorsARKRAY USA Inc.Elim Preferred Services Inc.EncompassEZ Way Inc.HD SupplyHealthEast Medical LaboratoryHiller Commercial FloorsHillyardMarcoMartin Brothers Distributing Company Inc.McKesson Medical SurgicalMerwin LTC PharmacyNorthwest Respiratory Services, LLCNutriciaOmnicare MinnesotaProfessional Portable X-ray Inc.RehabCareSCA Personal CareSysco MinnesotaUpper Lakes Foods Inc.

Value FirstColoplast CorporationDirect SupplyElim Preferred Services Inc.EncompassEZ Way Inc.Food Services of AmericaGulf South Medical SupplyHD SupplyInPro CorporationMcKesson Medical SurgicalMedline Industries Inc.Reinhart FoodServiceSelect Rehabilitation Inc.Sysco Minnesotaxpedx

Business PartnersAegis TherapiesAlliance PurchasingAmerican HealthTechApollo CorporationArrowhead Medical Resources, LLCAufderworld CorporationA’viands Food and Services ManagementBest Bath SystemsCE Solutions, a Division of VGM EducationCenterPoint EnergyCerner Extended CareCFS InteriorsCliftonLarsonAllen LLPCommunications Mid-AmericaConsonus HealthcareDLR GroupDonlar Construction CompanyDougherty & Company LLCDynamic Medical Systems, LLCEduCare by Mirabelle Management, LLCeHealth Data SolutionsEide Bailly LLPEldermark SoftwareElim Preferred Services Inc.EncompassEssential Decisions Inc. (EDI)First Quality Products Inc.Food Services of AmericaFrana Companies Inc.Frerichs Construction

Gardner & WhiteGLT ArchitectsGreiner ConstructionGrowthPartners International Inc.Guardian PharmacyGulf South Medical SupplyHawkeye Foodservice Distribution Inc.Health Dimensions GroupHealthcare Purchasing ConnectionHealthcare Services Group Inc.HealthEast Medical LaboratoryHealthsense Inc.HenricksenHerbert J. Sims & CompanyHiller Commercial FloorsHillyardHoglund Bus and TruckHorty ElvingImagewërks MarketingInfinity RehabIn-House Senior ServicesIt’s Never 2 LateKent Precision Foods Group Inc.Kraus-Anderson Construction CompanyKwaluLive 2 B Healthy Senior Fitness, LLCM3 InsuranceMarcoMcKesson Medical SurgicalMDI AchieveMedcare ProductsMedline Industries Inc.Melyx CorporationMerwin LTC PharmacyMiller Architects & Builders Inc.MMIC GroupMobilex USAMohagen/Hansen Architectural GroupMom’s MealsMultiple Concepts InteriorsMy InnerViewNeuger Communications Group Inc.New Horizon Foods Inc.Nor-Son Inc.North Central Bus and EquipmentNorthland Securities Inc.Northwest Respiratory Services, LLCNutricia

Omnicare MinnesotaOn-Site Care, LLCOptima Products Inc.Optimus EMR Inc.OTT Inc.Palisade Asset Management, LLCPathway Health Services Inc.Piper Jaffray & CompanyPointClickCarePope & Conner Consulting Inc.Pope Associates Inc.Prairie River Home CareProfessional Portable X-ray Inc.RealPage Senior LivingRehabCareReinhart FoodServiceRivera Architects Inc.RJF, a Marsh & McLennan Agency LLCSaint Croix HospiceSCA Personal CareScantron CorporationSelect Rehabilitation Inc.Senior TVSeniorHousingNet, part of MOVESmartLinx SolutionsSMT Health SystemsSterling Long Term Care PharmacyStrategic Dining ServicesStratis HealthStudio 78 Platinum DesignSysco MinnesotaTechline USATelin Transportation GroupTenX Systems, LLCTextile Care ServicesThrifty White Pharmacy ServicesTrossen Wright Plutowski Architects, PAUpper Lakes Foods Inc.US FoodsVALICVoigt, Rodè & Boxeth, LLCWAI ContinuumWarm Rain Corp.Weis Builders Inc.Welsh Construction, LLCxpedxYHR PartnersZiegler Capital Markets

Members/Affiliates/PartnersAging Services of MinnesotaAlzheimer’s Association Minnesota- North Dakota ChapterCentrex RehabLeadingAgeLifesprkMartin Brothers Distributing Company Inc.Minnesota Adult Day Services AssociationMinnesota Board on AgingMinnesota HomeCare AssociationValue First Inc.Wipfli LLP

Other Exhibiting CompaniesAmerican Medical TechnologiesARKRAY USA Inc.Attainment Company Inc.Basic American Medical ProductsBluestone Physician ServicesByram HealthcareCalmoseptine Inc.Care InnovationsCarmac CorporationColoplast CorporationDakota Growers Pasta Company Inc.Direct SupplyEZ Way Inc.HD SupplyImpact Interiors GroupInPro CorporationInvacare Continuing Care GroupKeaveny LTC PharmacyKronos IncorporatedMedical Disposal Systems Inc.Med-Mizer Inc.Merwin Home MedicalNovo Nordisk Inc.Optimer Pharmaceuticals PharMericaSenior Abilities Unlimited, LLCSerenity Aquarium and Aviary ServicesShred RightSkil-Care CorporationSmucker FoodserviceSpace Tables Inc.VCPIVohra Wound PhysiciansWestwood Professional ServicesWindmill SoftwareEXPANDING THE POSSIBILITIES 15


Pre-Conference Institute IntensivesTuesday, February 5

Session A Registration: 9 – 9:30 a.m.Program: 9:30 a.m. – 4:45 p.m.Registration Fee: $120 for Institute attendees; $160 for members not attending the Institute; $200 for prospective members not attending the Institute – fee includes materials, lunch, and morning and afternoon refreshments.

Pre-registration is required. See page 56.

Sessions B, C, D and E Registration: Noon – 12:30 p.m.Program: 12:30 – 4:45 p.m.Registration Fee: $70 for Institute attendees; $110 for members not attending the Institute;$160 for prospective members not attending the Institute – fee includes materials and afternoon refreshments.Pre-registration is required. See page 56.Institute – fee includes materials and afternoon refreshments.

SESSION A (full-day)

Fund Development for Smarties As not-for-profit aging services organizations you know the value of charitable contributions to helping you achieve your vision and mission to serve older adults and their families. In today’s economic climate, the competition for charitable donations is strong so your fund development strategies must be effective – and smart. This interactive and hands-on workshop will provide you with a tool kit of practical and powerful things to do to increase your fundraising efforts. • Consider the realities of fundraising and fundraising philosophies – in any economy.• Identify the elements of successful development programs.• Discuss Development Plans – creating and making them work and how to include a major gift/planned gift component in annual fundraising.• Understand how internal management of the development process works.• Know how you can prioritize your work and efforts to keep your eyes on the prize.• Learn how proper donor research can maximize major gift fundraising.• Recognize the importance of the proper care and nurturing of donors at all levels of giving.• Reflect on the board of directors’ engagement in the fund development process.• Understand how you can improve your ability to ask for money and appreciate the importance of stewardship in the process.Wendy Dyer, Principal, Wendy Dyer Fund Development Consultants, Chesterfield, Mo.


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SESSION D (half-day)Medicare in 2013: OH MY!Brought to you by McKesson Medical SurgicalIn October 2010, CMS made major payment changes with the implementation of RUGs IV and changes in how therapy is captured on the MDS and in the payment system. Organizations are still struggling to understand all these changes even as additional changes are being implemented. In this workshop we will discuss some of the strategies facilities have developed to manage the 2010 changes, the new changes and how to continue to work with the Medicare system in 2013.• Identifythe2012and2013changesintheMedicarepaymentsystem.• ExplainhowthesechangeswillaffectyourfacilityMDSprocess.• Analyzehowtherapychangesareaffectingyourfacilityreimbursement.Patricia Boyer, President/Clinical and Operational Consultant, Boyer & Associates, LLC, Brookfield, Wis.

SESSION E (half-day)Becoming a Transformational Leader to Navigate the Seas of ChangeNo matter your position, role or title – a nurse leader, a supervisor or manager, a department head or administrator – resiliency and the ability to navigate whatever challenges come your way will determine your ultimate success as a leader and that of your organization. Central to that success is understanding and building on your own strengths to guide your team through that change and out the other side through trans-formational leadership. You must cast a vision for the future, empower your team and build trust among staff and consumers. In order to survive change, you as the leader must also exhibit a high level of emotional intel-ligence and be able to have the difficult conversations with peers, staff and family members. This lively and interactive session will help you assess your strengths and emotional intelligence as it applies to leadership.• Identifysuccessfultransformationalleadershipstrategiesyoucanadoptasyourownandthesixsteps necessary to fully engage your employees.• Defineemotionalintelligenceandhowitcanbeusedforteambuilding,improvingemployeesatisfaction, and gaining the trust of customers. • Getpracticaltipsforrespondingtochangeandengagingstaffininnovativeapproaches.Linda M. Shell, RN, BSN, MA, Corporate Director of Education, Volunteers of America, Eden Prairie; and fellows of Aging Services’ Leadership Academy

SESSION C (half-day)Care Center Business Office Best Practices and Keeping Accounts Receivables Up-to-DateBusiness office professionals know that in order to help their organizations capture accurate reimbursement for services provided, they need solid systems and business practices in place to help manage such things as multiple payor sources, important and time-sensitive filing dates, various regulatory and legal requirements, etc. Staff must also stay on top of accounts receivables to prevent unpaid balances.• Acquirepracticaltipsandtechniquesforreducingbaddebtandimprovingthebillingprocess.• Identifycommondenialcodesonremits–whattheymean,howtofixthemandhowtoavoiddeniedline

items.• Discusshowtooptimizetheentirebillingcycle–frompriorauthorizationtofinalpaymentusingproven

time management strategies to avoid timely filing issues.• ImproveyoursystemsfortrackingMApendingandtakehometipstoreduceyourrisk.• ReviewMinnesota’sadmissionagreementlawandstrategiesforgatheringkeyinformationupon admission.• Identifypoliciesandprocedurestoimplementinyourorganizationtopreventagedaccountsreceivable.• Takehomestrateigestoresolveno-paymentissuesincludingliens,negotiations,dischargeandtransfer

and futuristic methods of payment. April Boxeth, Partner and Attorney, Voigt, Rodè and Boxeth, LLC, St. Paul; Jeanette Delich, Business Office Director, Redeemer Health and Rehab Center, Minneapolis; Cathy Gelhar, Accounts Receivable Manager, Three Links Care Center, Northfield; and Barb Hope, Director of Reimbursement, Augustana Care, Minneapolis

SESSION B (half-day) Improving the Financial Health of Your Aging Services Organization Across the Continuum The keys to improving your organization’s financial performance and health lie in recogizing signs of trouble early enough to intervene and avoid operational crises, benchmarking key performance metrics for the effective financial performance of the care center portion of your business and knowing how to best reposition your services through the evolution of care.• Understandthecommonandthenewchallengesimpactingseniorcareoperationssoyoucanrecognize early signs of trouble and move quickly to minimize risk.• Describeimportantactionstepstohelpyoumonitor,measureandeliminatetherisksinherentintoday’s

operational realities.• Knowwhichkeyperformancemetricstobenchmarkfortheeffectivefinancialperformanceofthecare center portion of your continuum.• ImproveyourLTCreimbursementthroughbettermanagementoftheMDSprocess.• Learnhowtocreateanoperationalresponsetofinancialperformancebenchmarksandidentifycost savings through best practice staffing and expense management for key departments.• Recognizeandprepareforanewwaveofconsumerswhodesiretobeapartofacontinuumof independence (rather than care) and what implications that has for your business.• Identifytheprioritizationandphasingofprojectsnecessarytorealizeagreateropportunityforeconomic

sustainability and success.• Explorenationalandregionalcasestudyexamplesoforganizationsthathavesuccessfullyrespositioned to meet and exceed their customers’ expectations.Kim Heller, CPA, Wipfli, LLP, Edina; Stephen Johnson, Managing Director, Ziegler, Chicago, Ill.; Glen Roebuck, Vice President of Business Development, Health Dimensions Group, Minnetonka; and Lisa Thomson, Vice President, Pathway Health Services Inc., White Bear Lake

.


Thursday, February 7Value First Leadership Intensive

TRANSFORMATIONAL LEADERSHIPBuilding Excellent, Ethical and Enduring Organizations

What does it take to transform an organization into one that is truly excellent, ethical and enduring, poised for success in the new era of care delivery? For starters, it takes exceptional leadership practices from your entire team.

Join us for this year’s Value First Leadership Intensive and come away with an Action Plan to help you kick start your transformation.

Bob Vanourek is co-author of Triple Crown Leadership: Building Excellent, Ethical and Enduring Organizations. As CEO of two New York Stock Exchange compa-nies, Sensormatic and Recognition Equipment in the 1990s, he led both firms through transformational turnarounds.

Based on his years of leadership experience and interviews with over 60 organizations in 11 countries for Triple Crown Leadership, Bob teaches com-pelling leadership strategies from an array of enterprises, including Zappos, Google, Mayo Clinic, and more.

Every organization is unique. Yet, every organization is looking to the future of health care delivery in older adult services with a critical eye toward maximizing every opportunity to succeed. This half-day program is more than a motiva-tional keynote. In this session, you will get practical advice and actionable tools to align your organization to achieve high performance, integrity and sustain-ability.

Audience:CEOs, Trustees, Executive Leaders and Site leaders

BOB VANOUREK

Registration: 10 - 10:30 a.m. • Program: 10:30 a.m. - 1:45 p.m. includes lunchLunch: 11:45 a.m. sponsored by


Fees: $150 - members$90 - Trustess of member organizations$190 - prospective members

Separate registration required – see page 56 for details.

Value First Leadership Intensive

Triple Crown Leadership We’ll start the Leadership Intensive with an overview of the Five Practices for Triple Crown Leadership:

Head and heart – hiring for talent, character, and cultural fit The colors – defining and embedding your organization’s purpose, values and vision Steel and velvet – blending decisive authority at times with unleashing others to lead at other times Stewards – empowering your team to uphold shared values and culture Alignment – 10 proven steps for developing peak performance

Interactive Alignment WorkshopAlignment is a transformational leadership process for achieving much higher levels of organizational performance – an innovative way to lead an organization, creating focus on the right priorities, enlisting the involvement of many people who were previously bystand-ers, and unleashing their creativity.

After a dynamic lunch discussion, Bob will take you through an interactive workshop where you will begin to unpack the 10-step process to achieve organizational alignment and chart the course for your strategic work.

With your team, you will identify the key issues, challenges and areas of opportunity for your own organization and determine your unique starting position for your work in organizational alignment.

Then, you will build your customized Action Plan to begin this process with your leader-ship team.

We guarantee you will walk away with an action plan to implement in your organization.

Attend with your leadership team for the best value!

Because you will be crafting an Action Plan based on an evaluation of your organization’s current situation, you will get the most value from this program by attending with members of your leadership team and trustees.

Every registration for this event includes a copy, signed by Bob, of Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations. Dr. Stephen R. Covey called the book “A rare combination of deep insight and helpful research, and an important book. Relevant and timely. Smart and helpful guidance for leaders about today’s pressing problems.”

“Creating alignment may be your most important work.”

Jim Collins and Jerry Porras

Bob Vanourek, Co-Author, Triple Crown Leadership; and expert on ethical leadership, is the former CEO of Sensormatic, a billion-dollar NYSE company, and serves as Chairman Emeritus of the Vail Leadership Institute. He has been CEO or officer of a number of global companies, including Pitney Bowes, Recognition Equipment, and Avery International, helping guide them through transformational turnarounds. Bob’s businesses have won numerous state, local and national awards including a state-level Malcolm Bal-drige Quality Prize. He was Group VP of Pitney Bowes’ core mailing machine business during the time it was identified by Jim Collins in Good of Great as one of the 11 great companies.


A NEW EMPLOYEE RECRUITMENT TOOL FOR AGING SERVICES MEMBERS

Aging Services is working with SmartRecruiters to offer members a free, end-to-end recruiting software package designed to make hiring easy. SmartRecruiters is how your open jobs feed to the AgingServicesJobs.org website as well as 100+ other free, commercial and healthcare job boards online.

• Reach more candidates - broader job advertising included as part of the service.• Easier Applicant Tracking - everything stored in one place.• Save Money! - free and exclusive benefit to Aging Services members.• Enhance Your Online Presence - add a professional career center to your organization’s website at no charge.

Start Hiring Today!

Set up your account in the Aging Services Career Center

www.AgingServicesJobs.org

AgingServicesJobs.org


Minnesota Adult Day Services Association Programs

Thursday, February 7

10:15 – 11:15 a.m.#401 – Adult Day Services: New Research and Outcomes • Review the scope and utilization of adult day services across Minnesota.• Hear about new research on how adult day services help facilitate strong relationships between clients, families and staff.• Get an update on Minnesota-specific data from this research and how it can be used to inform conversations with key stakeholders such as legislators, state agencies and other care organizations.Joseph E. Gaugler, Ph.D, Associate Professor, McKnight Presidential Fellow, Editor-in-Chief, Journal of Applied Gerontology, School of Nursing, Center on Aging, University of Minnesota, Minneapolis

12:30 – 1:30 p.m.#501 – Safety First: Implementing a Falls Prevention Program in Your Adult Day Center• Review some common facts and causes of falls and the fear of falling in older adults.• Be introduced to A Matter of Balance, an evidence based falls prevention program and hear case studies of participants.• Learn best practices in preventing falls and how you can implement this program in your adult day center.Jackie Esping, LPN, Director, Avera Marshall Adult Day Services Program, Marshall; and Robin Weis, Aging Program Director, MN River Area Agency on Aging® Inc., Slayton

2 – 3:30 p.m.#601 – HIPAA Compliance in Adult Day Centers• Understand the purpose of HIPAA, how it relates to mandated electronic health records (EHR), and how it affects your adult day center.• Identify significant changes in your policies, procedures and processes that may need to be made in the handling of client records.• Get best practices to plan and prepare for HIPPA Compliance in your adult day center.Nancy Lee Dahlin, Executive Director, Common Sense Services, South St. Paul; and Jonathan Lips, Attorney and Consultant, Halleland Habicht, Minneapolis

Registration fee: $75 per person – MADSA members

Pre-registration is required, see page 55.

Registration is for one day only, Thursday, February 7. The fee includes the Interfaith Service Celebration and General Session from 8:30 – 10 a.m., each of the concurrent sessions in the MADSA track listed to the right and one during the 4 – 5 p.m. “Twilight Education” hour. There are a number of con-current sessions recommended for MADSA members and participants are welcome to attend any others of interest. MADSA members may also visit the exhibit hall during show hours on Thursday for no additional fee.

Aging Services of Minnesota and the Minnesota Adult Day Services Association formed a collaboration in 2010 that brings networking, information sharing and reciprocal member pricing benefits to members of each association.

22 Aging Services of Minnesota 2013 Institute Aging Services of Minnesota 2013 Institute

Leading Change Innovation Award WinnersInnovation is the realization of a creative idea. It has the power to transform our field as we know it today. Innovation truly changes lives.

Lifelong Learning and Intergenerational ProgrammingEbenezer RidgesSession #303, Wed., Feb. 6, 4 - 5 p.m.Based on the idea that life enrichment includes continuing to learn and expose residents to new thoughts, ideas and activities, Ebenezer Ridges Campus in Burnsville created a Lifelong Learning Program as part of its resident-directed culture change initiatives with opportunities to participate in new hobbies and learn some pretty out-of-the-ordinary activities – such as Spanish classes, music and photography classes, exercise and dance, and pottery classes. Ebenezer worked in coordination with local artists and partnering organizations to expand and enhance the opportunities available. In turn, residents have taken the wisdom learned throughout the years and given back to the community through various outreach programs. Ridges also incorporated intergenerational opportunities/programs through its child care program (opened in 2002) to create a unified environment that works together to enhance the lives of people from age 1 to 100.

Putting the FUN in Rehab - *PIPP Grant Recipient* Lac qui Parle NetworkJohnson Memorial Health Services, Appleton Area Health Services, Madison Lutheran HomeSession #402, Thurs., Feb. 7, 10:15 – 11:15 a.m.Faced with unenthusiastic, reluctant participation in rehab therapy by residents, The Lac qui Parle Network of care centers – Johnson Memorial Health Services, Appleton Area Health Services and Madison Lutheran Home searched the Quality Improvement Organizations throughout the country for a model they could adapt. When they found none, they teamed up to create an innovative blend of fun activities and rehab therapy. The result was a coordi-nated program that took residents’ past interests, be it fishing, bowling, gardening or sports – to create a collection of fun exercises around each interest area. The results were stunning. Soon the residents were looking forward to the social interconnection, friendly competition and feelings of accomplishment. Quality indicator scores improved for ADL, ability to move around the room and range of motion. A toolkit was developed to share with other organizations that includes program descriptions, policies and procedures, assessment forms, job descriptions and educational brochures.

What is a Caregiver? Public Information CampaignAmherst H. Wilder Foundation, in partnership with Alzheimer’s Association Minnesota-North Dakota Chapter, MN Dept. of Human Services-Lifespan Respite Project and Metropolitan Area Agency on AgingSession #206, Wed., Feb. 6, 2:30 – 3:30 p.m.Family caregivers provide 92% of long-term care to older adults in Minnesota; yet only 19% identify themselves as a caregiver. The Amherst H. Wilder Foundation, with its long-standing commitment to supporting older adults to remain living independently in the community, recognized a need to help family caregivers access resources and support to help them in their caregiving role. Together with the Alzheimer’s Association, MAAA, and the MN Department of Human Services – Lifespan Respite Project, Wilder developed a first-of-its-kind public awareness campaign, What is a Caregiver? to increase self-identification among caregivers, increase community awareness of the role caregivers play and increase caregivers’ knowledge of how to access support. The multi-media campaign launched in August 2011 has had widespread exposure and success in reaching its audience. Wilder developed a toolkit that serves as a turnkey resource for any organization seeking to replicate the campaign.

Awakenings - *PIPP Grant Recipient*EcumenSession #205, Wed., Feb. 6, 2:30 – 3:30 p.m.Awakenings is an innovative approach to reducing unnecessary medications in residents with dementia. Fifteen of Ecumen’s care centers were awarded a three-year PIPP grant from the MN Department of Human Services in 2010 to develop and implement the program. The Awakenings initiative relies on involvement of resident, families, facility management, and the entire interdisciplinary treatment team to improve the life of care center residents and improve the quality of care by facilitating culture change. Providing individualized care that recognizes each person’s individuality, dignity and self worth is the cornerstone philosophy of Awakenings. Since its implemen-tation, the program has met and exceeded all of its formal outcome goals as stated on the grant application. But the remarkable stories of the residents who have experienced the program are the true testament to its profound impact on changing lives.

Aging Services of Minnesota Leading Change Innovation Awards showcase the very best innovative programs and ideas from our members and share them with our full provider community to expand the possibilities of aging in our field. Meet the award winners during the Institute and attend these concurrent sessions to learn more about their innovative initiatives!


Tracks Designed For You!OF SPECIAL INTEREST TO:

Activity/Therapeutic Recreation 105, 111, 112, 210, 214, 303, 304, 309, 402, 603, 608, 610, 708, 809

Adult Day Services 104, 111, 401, 501, 601, 703, 707, 711, 810, 812

CEO/AdministratorPre-Institute Intensive Session A, B Leadership Intensive 104, 105, 107, 108, 109, 201, 202, 205, 207, 208, 209, 211, 212, 214, 301, 302, 303, 305, 307, 310, 311, 312, 403, 405, 406, 407, 408, 409, 411, 413, 502, 503, 504, 505, 506, 508, 507, 510, 512, 602, 604, 606, 607, 608, 610, 611, 612, 701, 703, 704, 705, 709, 710, 711, 712, 801, 802, 803, 804, 805, 806, 807, 810, 811, 812

CFO/Finance Pre-Institute Intensive Sessions A, BLeadership Intensive105, 201, 202, 211, 212, 307, 312, 404, 409, 411, 506, 604, 701, 712, 808

Dietary/Food Services 102, 106, 110, 208, 209, 214, 309, 412, 509, 511, 512, 606, 612, 810

Fund DevelopmentPre-Institute Intensive Session A Fund Development Networking Lunch and Program408, 712

Housing and Community-Based ServicesPre-Institute Intensive Session AIndependent Senior Housing Lunch and Program104, 107, 109, 112, 204, 205, 206, 207, 208, 210, 213, 302, 303, 305, 306, 310, 311, 312, 403, 404, 406, 407, 409, 502, 503, 504, 505, 506, 512, 513, 603, 605, 606, 607, 610, 611, 612, 701, 702, 704, 705, 709, 711, 712, 801, 804, 805, 810 HUD Housing Managers Independent Senior Housing Lunchand Program 104, 109, 509, 512, 605, 702, 810

Human Resources104, 109, 209, 407, 504, 508, 509, 512, 602, 604, 609, 612, 703, 707, 805, 806, 807

Maintenance Engineers102, 103, 207, 301, 412, 611, 810

Marketing/PRMarketing & Sales Networking Lunch and ProgramIndependent Senior Housing Lunchand Program206, 408

MDS Coordinator Pre-Institute Intensive Session D 102, 105, 108, 205, 211, 212, 303, 507, 510, 706, 710

Medical Records/Health Information Management 101, 201, 302, 409, 411, 508, 611, 703, 802, 806

Nurse Manager/Home Care Staff 104, 107, 108, 109, 205, 308, 310, 403, 404, 406, 409, 503, 507, 509, 511, 513, 602, 610, 613, 702, 704, 706, 711, 802, 807, 810, 811, 812

Nursing (Care Center)Pre-Institute Intensive Session D102, 104, 108, 109, 201, 205, 206, 209, 211, 308, 310, 311, 403, 405, 409, 411, 503, 509, 510, 511, 513, 602, 613, 704, 706, 710, 711, 712, 802, 807, 810, 811, 812

Pastoral Care 109, 513, 603, 711, 810

Physical Therapy 105, 108, 304, 402, 501, 608, 610, 708, 710, 809

Social Services (Care Center) Social Services Networking Lunch and Program109, 112, 206, 210, 212, 214, 306, 413, 513, 603, 711, 810, 812

Social Services (Home and Community-Based Services) Social Services Networking Lunch and Program109, 112, 206, 210, 212, 214, 306, 513, 603, 702, 711, 812

Staff Development104, 109, 209, 311, 405, 408, 505, 507, 509, 510, 512, 612, 613, 710, 711, 807, 810, 811, 812

Trustee/Board Pre-Institute Intensive Session ALeadership Intensive202, 307, 508, 607, 703, 705, 712, 801, 806

Volunteer Directors111, 210, 509, 513, 603, 612, 711, 810

Audience TracksUse the audience tracks to help schedule your time at the Institute. But look beyond the color coded sessions for your interest area; many of the session topics have a broad appeal to all aging services settings, such as wellness, innovation, technology, operational excellence, management and supervision, legal topics and health care reform.

Please note:• Sessions numbered in the 100’s, 200’s

and 300’s are on Wednesday, 400’s, 500’s, 600’s and 700’s are on Thursday and 800’s are on Friday.

• The educational programs below for each professional area are recommen-dations only and do not indicate that CEUs for the session have been applied for or have been awarded by the vari-ous licensure boards and professional organizations. Information on CEU ap-proval status will be listed on the Aging Services of Minnesota web site as soon as they are known before the Institute and in the materials you’ll receive as a participant onsite.

For all attendees: • Pre-Institute Intensive Session E• Morning General Sessions, Interfaith

Celebration • Concurrent Sessions 101, 106, 203, 410,

412

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The number of registered housing with services settings in MN:

1,813 and counting

How will you stand out to the thousands of seniors looking for their next home?

For an application and further information, go to www.AgingServicesMN.org, click on Provider Resources/Quality Initiatives or contact Mary Youle [email protected].

Consumers deserve to have peace of mind about such an important choice.

Minnesotans now have a resource they can trust to help find top quality assisted living communities. Confident Choices for Senior Living is the first program of its kind to evaluate and recognize senior living providers in Minnesota that go the extra mile to deliver the best for residents and families.

Viewed by 250,000 Website ads - 75,000 impressionsOn-air ads - 10 ads during primetime

900,000 people reached per week

MNHelp.info Web Hits400,000 unique hits per year

3,000 visitors on MPR day www.confidentchoices.org200+ web hits

The number of Minnesotan’s over the age of 65:

683,121 and counting

Over 1.6 million Minnesotans (and counting) have heard about Confident Choices

Leadership Academy

Aging Services of Minnesota

Aging Services of Minnesota is excited to announce that we are now accepting applications for the fourth class

of fellows for the Leadership Academy – a unique leadership development program designed to cultivate high potential

leaders in the field of aging services. Over the course of 12 months, Leadership Academy Fellows will embark

on a rigorous journey of self reflection, leadership theory, critical skill development and action learning.

Supported by the following2013 Annual Sponsors:

Applications for the 2013 class are available on the Aging Services website at

www.AgingServicesMN.org orcontact Lori Meyer at [email protected]

“The first session was life-changing. It gave me renewed excitement and energy about my job and all that I can do to be a great leader!”

“I understand now how the Leadership Academy can be the catalyst to creating truly exceptional leaders in our field. It offers the missing ingredients that so many people are hungry for: time for self reflection, cutting-edge leadership theory and practices, not to mention a cohort of trusted colleagues and supportive coaches. I can’t wait to see what comes from this year’s class.”

“I have never felt myself grow so infinitely in such a short period of time…this program paid for itself in the first day!”

“The Leadership Academy has made me slow down and become more aware and reflective of my own leadership practices. This experience has been extremely motivating and inspiring and I have been able to come back to the facility and put my learning into action, not just a file!”

“The Leadership Academy has given me the confidence to embrace who I am and to continuously learn how to leverage my strengths to be a more effective leader. The learning environment is very encouraging yet also challenging. It stretches the mind to think about things in new ways and how we can take what we’ve learned, bring it back to our organizations, and make our care and services even better.”

“I got so energized at these sessions. I am learning so much, meeting great people and, even more important, implementing what I’m learning when I get back to work!”

12-Month Curriculum includes:

4 In-person collaborative learning experiences;

4 Site visits showcasing visionary leadership and innovation;

4 Mentorship support through personal coaching teams;

4 Individual action learning projects;

4 Self-exploration through assigned readings and exercises; and

4 Group discussion forums.


Connect via Social Media

Enhance your experience by connecting with Aging Services and fellow attendees

before, during and after Institute.

TwitterFollow @AgingServicesMN for breaking news and unique insights from our staff, Institute presenters and other attendees. Follow Institute tweets with the #Institute13 hashtag.

FacebookLike us on Facebook to receive real-time updates, photos and information to enhance your Institute experience. Connect with fellow caregivers and leaders in the field of aging services and weigh in on polls and discussions about topics of interest to you.

YouTubeEach year Aging Services receives hundreds of award nominations recog-nizing the amazing leadership, dedication and caring of professionals like you. Visit the Aging Services YouTube channel for inspiring videos honoring our many award winners.

Get the Aging Services Institute AppAccess connections to all our social media accounts as well as helpful Institute information, such as exhibitor listings, CEUs and all your session descriptions, speakers, times and locations.

InstagramFollow Aging Services of Minnesota (agingservicesmn) on Instagram at this year’s Institute. We’ll be capturing countless moments of learning, networking and whatever else our rogue photographers find. Want to be a part of the fun? Tag your pictures using your Instagram account and the #Institute13 hashtag. We will have a photo stream available on the Institute website so you don’t miss a beat.

FacebookLike us on Facebook to receive real-time updates, photos and information to enhance your Institute experience. Connect with fellow caregivers and leaders in the field of aging services and weigh in on polls and discussions about topics of interest to you.

InstagramFollow Aging Services of Minnesota (agingservicesmn) on Instagram at this year’s Institute. We’ll be capturing countless moments of learning, networking and whatever else our rogue photographers find. Want to be a part of the fun? Tag your pictures using your Instagram account and the

Social Media BarNew to the Institute! Visit the intergenerational Social Media Bar in the Nicollet Promenade during Institute hours where students from a local university will be helping members not yet comfortable with social media get acquainted with Facebook, Twitter and other social media tools. Enjoy reverse mentoring at its finest and indulge with a candy bar of your choice just for experimenting with and joining our social media sites!

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Get the Aging Services Institute AppAccess connections to all our social media accounts as well as helpful Institute information, such as exhibitor listings, CEUs and all your session descriptions, speakers, times and locations.



Ex

panding the Possibilities

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The Health Support Specialist (HSS) Registered Apprenticeship program is quickly becoming the new standard of excellence – redefining how leading organizations and communities are preparing their workforce to serve older adults. HSS is guided by an understanding that the deep culture transformation we seek in older adult services starts with investments in a highly-trained and supported direct care workforce.

HSS represents a breakthrough in the traditional system of care delivery, creating opportunities for highly capable caregivers to advance in their lives and careers through cutting-edge skill training, rich on-the-job experiences, redesigned job descriptions, improved working environments, accessible career pathways and meaningful wage increases.

After all, a career in aging services isn’t just a job, it’s a calling – and each day thousands of dedicated caregivers are called by a mission of service to provide compassionate care to older adults.

www.healthsupportspecialist.org

Explore this site and join us in implementing this innovative career model and training curriculum in your community!

Explore this site and join us in implementing this


Minnesota Adult Day Health Services

Association ProgramsThursday, Feb. 7, 2013

Further information found on page 21.

Pre-Conference Institute Intensives

Tuesday, Feb. 5, 2013Session A - Full Day 9 a.m. - 4:45 p.m.

B, C, D and E - Half Day: Noon - 4:45 p.m.Further information found on page 16-17.

Wednesday, February 612:30 - 2 p.m.

Concurrent Sessions2:30 - 3:30 p.m.

Concurrent Sessions

#101 - A Dialogue with the Assistant Commissioners of DHS and MDH

#102 - No Rest for the Weary: Addressing Sleep Deprivation in Long Term Care

#103 - Operations Management Software to Deliver Return on Investment (ROI)

#104 - Improve Staff Retention through Enhanced On-Boarding, Training and Culture Initiatives

#105 - Therapy Best Practice: Compliance, Revenue and Service

#106 - Understanding People: How Attitude and Style Impact Communication

#107 - Integrating Primary and Behavioral Health in HWS/AL Settings

#108 - Yes You Can Get Your Residents Walking Again!

#109 - Using Mediation Skills to Improve Communication and Resolve Conflict Between Residents and Families

#110 - Dietary Impossible: Scratch Cooking Made Possible in Senior Housing

#111 - Putting the P.C. in Person-Centered Activities

#112 - Enhancing Resident Wellness: Laughter is the Best Medicine

Care CentersAll AttendeesAudience Tracks

Over 100 Sessions to choose from...Thursday, February 7

10:15 - 11:15 a.m.Concurrent Sessions

4 - 5 p.m.Twilight Concurrent Sessions

Adult Day Services Housing, Home and Community-Based Services

#201 - Federal Legal Issues Update

#202 - Mission with Margin: The Crossroads of Cost and Care

#203 - Essential Skills for Organizing and Planning Work

#204 - Ending Housing & Home Care Services: What’s the Difference?

#205 - Awakenings

#206 - What is a Caregiver? Public Awareness Campaign

#207 - Applying Heat Pumps and Geothermal Applications to Senior Living Facilities

#208 - Stretching Your Dietary Dollars with Inexpensive (and Tasty!) Cuts of Meat and Poultry

#209 - Selecting Your Staff Using Principles of Measurement

#210 - Therapeutic Engagement for Residents with Dementia Utilizing Abstract Art

#211 - Successful Clinical, Financial and Staffing Management Under RUG IV

#212 - Discharge Planning - A Social Service Guide

#213 - Health Care Reform for Assisted Living and Home Care Providers

#301 - Minnesota State Fire Safety Codes and the CMS Life Safety Codes: An Update

#302 - Safeguarding Medical Records and Responding to OCR Investigations

#303 - Lifelong Learning and Intergenerational Programming

#304 - Creating an Experience: Group Exercise Strategies

#305 - Operational Excellence in Assisted Living: Where Are We Now and Where Are We Going?

#306 - Senior Linkage Line®Update on LTC Consultation, Return to Communities and Other Initiatives

#307 - Effectively Responding to Government Audits and Investigations

#308 - TB Requirements for Care Settings Licensed by the Minnesota Department of Health

#309 - The Dementia Wanderer’s Diet: Improving Quality of Life Using Finger Foods

#310 - Supporting Non-English Speaking Residents and their Families

#311 - Health Support Specialist: The Future of Excellence and Innovation

#312 - Got Corporate ID? The Increasingly Critical Need for Getting the Names and ID Numbers of Your Organization Right - the First Time!

#401 - Adult Day Services: New Research and Outcomes

#402 - Putting the FUN in Rehab

#403 - Better Leadership Through the Art of Influence

#404 - What Do You Mean I Can’t Charge for That?

#405 - The Advancing Excellence Campaign: What’s New?

#406 - Virtual Medication Management: Saving Time, Travel and Dollars

#407 - Personnel Policies That Protect Your Organization

#408 - Achieving Balance in Your Integrated Marketing Plan

#409 - Electronic Health Records (EHR): Assisted Living and Housing with Services – The Benefits, Costs and Requirements

#410 - Improving Care for Older Adults: The Gift of True Presence

#411 - HIPAA Privacy and Security, and its Application to Aging Services

#412 - Delegation and Motivation: Optimizing Staff Performance

#413 - Discharge/Discontinuation Processes and Their Impact on Adverse Outcomes and Length of Stay

2:30 - 5 p.m.MINI INTENSIVE

Wednesday, Feb. 6, 2013#214 - Person-Centered Care in Practice:

Rebooting Your Program, Re-motivating Staff



Value FirstLeadership Intensive

Thursday, Feb. 7, 201310:30 a.m. - 1:45 p.m.

Further information found on pages 18-19.

Friday, February 8 12:30 - 1:30 p.m.Concurrent Sessions

2 - 3:30 p.m.Concurrent Sessions

4 - 5 p.m. Twilight Concurrent Sessions

Thursday, February 710:45 a.m. - 12:15 p.m.

Concurrent Sessions

Session Planner#501 - Safety First: Implementing a Falls Prevention Program in Your Adult Day Center

#502 - LTC Ombudsman’s Report to the Legislature on Perceived Differential Treatment in HWS and AL Settings

#503 - Vulnerable Adults Act 2012: New Twists and Turns

#504 - Personnel Policies That Protect Your Organization

#505 - Getting Waaaay More Done: The Art of Execution

#506 - Positioning Your Organization for Population Health Models of Care

#507 - Get More Out of Your Quality Improvement Meetings: A New Approach

#508 - Security/Risk Assessments: Keeping Your Data Protected!

#509 - Orientation and Training Excellence

#510 - Avoiding F329 Violations – Know How to Medicate Appropriately in LTC Settings

#511 - Accommodating Food Allergies and Sensitivities in Meal Planning and Preparation

#512 - Approach with Caution – ICE Ahead! Practical Approaches to Those Inevitable & Challenging Employee Conversations

#513 - Recent Developments in End of Life Care and POLST

#601 - HIPAA Compliance in Adult Day Centers

#602 - Successful Hiring Using Behavior Based Interviewing

#603 - The Challenges of Including Hard-of-Hearing People in Groups

#604 - Employer Responsibilities Under Health Reform’s Affordable Care Act: What Aging Services Organizations Need to Know

#605 - HUD: Rules, Regs and Requirements!

#606 - What’s Bugging You? Preventing Pathogens from Disrupting Your Food Service Operation

#607 - Building an Effective Relationship with Your Board of Directors

#608 - The Future’s So Bright – How Technology Defies the Limitations of Aging

#609 - Policies, Principles and Practicality: Real Life Work Place Situations with Analysis and Solutions

#610 - Preparing Your Fitness Programs for the Coming Generation

#611 - Expect the Unexpected: Emergency Preparedness and Making Your Building a Safer Place to Live and Work

#612 - Strategies to Positively Motivate and Retain Your Talented Employees

#701 - Minnesota’s Health Insurance Exchange – An Update

#702 - Keeping Your Tenants and Staff Safe From Harassment

#703 - Personal Electronic Devices in the Work Place – Minimizing Organizational Risk

#704 - Preparing for and Dealing with OHFC Investigations

#705 - Surviving and Thriving in the Changing Healthcare Environment Through Innovative Technology Solutions

#706 - Institute of Medicine’s (IOM’s) Nursing for the Future: Removing Barriers to Practice

#707 - Minimizing Legal Risks When Considering Second Chance Hires

#708 - Flexibility: Stretching is Not for Sissies!

#709 - SAGE Innovations Design Showcase

#710 - The Minnesota Alliance for Patient Safety (MAPS) Culture Road Map: A Guide to Achieving Your LTC Quality Goals

#711 – Start the Conversation Now – Meaningful End-of-Life Decision-Making

#712 - Building and Sustaining a Culture of Philanthrophy

#801 - Critical Partnership Tools to Improve Dementia Care and Services at the Organi-zational and Community Levels: ACT on Alzheimer’s Update

#802 - Using EHR to Its Full Potential: 21st Century Leadership

#803 - Managing Managed Care Through the IDT Meeting

#804 - Preparing for Your Assisted Living Home Care Survey

#805 - Medication Thefts: Prevention, Investi-gation, Reporting and Best Practices

#806 - Records, Religion and Retaliation: Practical Legal Guidance to Stay Out of Hot Water

#807 - Bullying in the Workplace: An Escalating and Expensive Form of Misconduct

#808 - IRS Tax Update for Exempt Organizations

#809 - Balancing Act: Hands On Training to Improve Balance in Older Adults

#810 - Dealing Effectively with Challenging Residents and Family Members Using Basic Mediation Skills

#811 - New Federal Requirements: Expanding Your Corporate Compliance Plan

#812 - Ethical Approaches to Challenging Resident and Client Behaviors

2 - 4:30 p.m.MINI INTENSIVE

Thursday, Feb. 7, 2013#613 - Building Nursing

Assessment Skills to Prevent Re-Hospitalizations



Activity Professionals:Credit hours are being applied for through the National Certification Coun-cil for Activity Professionals.

Dietary/Food Service:Credit hours are being applied for through the Minnesota Chapter of the Academy of Nutrition and Dietetics and the Association of Nutrition and Food-service Professionals.

LTC Administrators:Clock hours are being applied for through the Minnesota Board of Examin-ers for Nursing Home Administrators.

Minnesota Licensed CPAs:See information below on how to submit information to earn CEUs from the Min-nesota Board of Accountancy.

Nursing:The Institute has been designed to meet the Minnesota Board of Nursing continu-ing education requirements for licensed nurses.

Senior Housing Professionals:The Institute has been designed as a project eligible expense for HUD facili-ties.

Social Services:The Minnesota Board of Social Work has approved Aging Services of Minnesota as a provider of continuing education for licensed social workers.

Continuing Education Information

For other aging services professionals not listed above: Most licensure boards, credentialing agencies and professional organizations have processes that allow individu-als to earn a certain number of CEUs for non-pre-approved programs and/or accommodate self-submission for approval of continuing education hours after the event takes place with proper documentation from the program spon-sors. Most also require information Aging Services of Minnesota routinely collects such as the title of the course, learning objectives, date/time of presentations, agendas, faculty bios, number of hours earned. If you require information for this purpose, contact Heidi Simpson in advance of the Institute for assistance.

When CEU approval is received it will be posted on the Aging Services of Minnesota Institute Web page at www.agingservicesinstitute.org.

CERTIFICATES OF ATTENDANCE

CEUs for Institute attendance are available online after the conference con-cludes. You will receive a scorecard and instructions in your Learning Journal. The process is simple:• Keep track of the sessions you attend on the scorecard and save it with

your program materials.• After the conference, log onto www.AgingServicesMN.org and record

your session attendance on an easy-to-use online form. Then simply print your personalized CEU certificate from your computer!

For questions on the status of CEU applications, contact Heidi Simpson at 651.645.4545, 800.462.5368 or [email protected].

When CEU approval is received it will be posted on the Aging Services of Minnesota Institute Web page at www.agingservicesinstitute.org.

3333

Expanding the Possibilities


Tuesday, Feb. 5, 20139:30 a.m. – 4:45 p.m.Full Day Pre-Conference Intensive(Pre-registration required. See pages 16 and 56 for more information and to register.)

12:30 – 4:45 p.m.Afternoon Pre-Conference Intensives(Pre-registration required. See pages 17 and 56 for more information and to register.)

Wednesday, Feb. 6, 20138:30 – 10:30 a.m.Opening Keynote and Awards(See page 6 for more information.)

10 a.m. – 12:30 p.m.Grand Opening of Exhibit Hall(See page 14 for more information.)

11:15 a.m. – 12:15 p.m.Finance/Business Office Networking Lunch sponsored Herbert J. Sims & Company(Pre-registration required. See pages 12 and 56 for more information and to register.)

11:15 a.m. – 2 p.m.Social Services Networking Lunch and Program sponsored by Fairview Partners(Pre-registration required. See pages 12 and 56 for more information and to register.)

11:15 a.m. – 2 p.m.Marketing and Sales Networking Lunch and Program brought to you by Ebenezer(Pre-registration required. See pages 12 and 56 for more information and to register.)

12:30 – 2 p.m.Concurrent Sessions #101 – A Dialogue with the Assistant Commissioners of DHS and MDH• Explore a variety of public policy initiatives

and activities of the Minnesota Depart-ment of Human Services and the Minnesota Department of Health related to the opera-tions of Minnesota’s aging services organi-zations.

• Learn about MDH’s work on its home care issues: the rule re-design, survey reform, re-design of home care and get an update on nursing home surveys.

• Keep current on applying the lodging licensure to Housing-with-Services (HWS) settings and other big picture issues related to HWS being developed by the Health Protection Division.

• Review DHS’ work on such initiatives as Reform 2020 for Home- and Community-Based Services settings, quality initiatives and programs for both HWS and care center settings.

• Get acquainted with both agencies’ legislative proposals for the 2013 session. Ellen Benavides, Assistant Commissioner; and Agnes Leitheiser, Assistant Commissioner Health Protection, Minnesota Department of Health, St. Paul; and Loren J. Colman, Assistant Com-missioner, Minnesota Department of Human Services, St. Paul

Audience TracksPurple Titles = All AttendeesOrange Titles = Care CentersBlue Titles = Housing, Home and Community-Based ServicesGold Titles = Adult Day Services

EDUCATION SESSIONS


EDUCATION SESSIONSWednesdayFebruary 6

#102 – No Rest for the Weary: Addressing Sleep Deprivation in Long Term Care • Explain the internal mechanisms that help

the human body prepare for sleep, the stages of sleep and what can detract from getting good sleep.

• Hear about Empira’s research that has identified internal, environmental and operational root causes of sleep depri-vation in older adults.

• Identify the top 10 disturbances to sleep for adults within a skilled care setting.

Sue Ann Guildermann, Director of Education; and Melinda Jaeger, Rehab Specialist, Empira, Eden Prairie

#103 – Operations Management Software to Deliver Return on Investment (ROI)• Consider how operations management

software can control costs and improve communication and coordination withinand between departments.

• Examine the system-generated analysis and reporting that enables operations managers to communicate their depart-ment’s performance to all stakeholders.

• Explore ways to facilitate two-way interac-tion with residents and families through satisfaction surveys and quality audits.

Ronald Carlson, Director of Facilities, Jones-Harrison, Minneapolis; and Joshua Malbogat, Account Executive, Windmill Software/THE-WORXHUB, Toronto, Canada

#104 – Improve Staff Retention through Enhanced On-Boarding, Training and Culture Initiatives • Learn how one organization is improv-

ing retention by creating an innovative, centralized on-boarding process.

• Discuss how to increase employee engagement and retention by empower-

ing them to create culture pledges and hold each other accountable.

• Discover how various organizations approach retention improvement and take home ideas to use in your own setting. Diane Bevers, Senior HR Operations Partner; Irmadene Hanson, Quality Improvement Regional Nurse; Lorie Humphrey, Director of Human Resources; Nicole Behm-Koep, Corporate Human Resources Consultant; Shelley Matthes, Director of Quality Improve-ment; John Oliver, IT Manager; and Lisa Paul-son, HR Operations Partner, Ecumen, Shoreview

#105 – Therapy Best Practice: Compliance, Revenue and Service• Get an update on the new federal laws, regulations and auditing of therapy services and how to document for compliance.• Learn best practices in the provision of therapy services, staff training and supporting documentation for payment.• Understand how to internally audit therapy services and billing practices for those services to ensure compliance and maintain revenue. Kristy Brown, President/CEO, Centrex Rehab, Minneapolis; Deborah Elsey, Principal, CliftonLarsonAllen, LLP, Minneapolis; and Susan Voigt, Partner, Voigt, Rodè & Boxeth, LLC, St. Paul

#106 – Understanding People: How Attitude and Style Impact Commu-nication • Identify and harness the power of your attitudinal style.• Change your attitude toward others.• Identify your primary communication style and gain useful tools for improving communications with others.• Identify how to best give performance- based criticism to others.• Learn a communication model for building team effectiveness.Dr. Barry L. Lane, Healthcare Consultant and Trainer, Detroit Lakes

#107 – Integrating Primary and Behavioral Health in HWS/AL Settings • Understand how integrating primary and

behavioral health in HWS/AL settings can improve care and outcomes, in addition

to reducing the cost of hospitalizations and the number of visits to the ER.

• Identify strategies to benefit your customers by better coordinating multiple care teams.• Discover advances in technology that

improve residential care.Todd Stivland, MD, CEO, Bluestone Physician Services, Stillwater

#108 – Yes You Can Get Your Residents Walking Again! • Turn your focus from fall prevention to full walking independence in your resi-

dents by determining why a resident is not walking and involving your entire team in the restorative process.• Understand the importance of completing

comprehensive resident assessments by

all departments to enhance the MDS 3.0 restorative care for all residents.

• Learn how to empower your restorative CNAs to engage residents in daily

exercise to restore their walking ability.Mary Harroun, CEO, The GROW Program Corporation, Mundelein, Ill.

#109 – Using Mediation Skills to Improve Communication and Resolve Conflict Between Residents and Families • Understand the mediation process and how you can use it to help families through conflict and decision-making.• Explore the client experience, intake and referral process, problem-solving methods and durable agreements.• Learn and practice mediation skills and specific techniques you can put to use right away.Janeen Massaros, J.D.; and John Lundblad, Mediators/Trainers, Midwest Senior Solutions, Rosemount

#110 – Dietary Impossible: Scratch Cooking Made Possible in Senior Housing • Learn how to transform your dining menu

from prepackaged to scratch cooking, providing foods that enhance the living experience while creating a unique mar-keting position for your senior community.

• Examine the cost difference between scratch cooking meals versus premade/prepackaged and instant products.

• Discover new techniques to meet the growing demand for natural, house



made foods that reduce the amount of processed foods, additives and chemicals.

Scott Meldahl, Chef/Culinary Manager, PioneerCare, Fergus Falls

#111 – Putting the P.C. in Person- Centered Activities • Understand the importance of utilizing

the information obtained in resident and client assessments related to their personal interests to help you plan appropriate care.

• Review the benefits of person-centered/one-to-one activities and what you can do to build critical organizational and financial support for them.

• Discuss the unique challenges and opportunities in providing one-to-one activities for persons with memory loss.

• Identify the steps your organization will need to take to prepare for the changing interests of tomorrow’s consumers.

Debbie Richman, BS, ACC, Associate Program Director, Education and Outreach, Alzheimer's Association Minnesota-North Dakota, Bloom-ington

#112 – Enhancing Resident Wellness: Laughter is the Best Medicine• Learn how to incorporate laughter into

your current programming as a free and simple way to increase wellness in both your residents and staff.

• Hear about the new Laughter Yoga craze sweeping the world and how to create laughter through a “body to mind” approach using laughter, clapping and breathing exercises.

• Receive a tool kit to develop and lead a laughter exercise in your community.

Nancy Schwartz, Recreation Director; and Liz Jurchisin, Recreation Coordinator, Johanna Shores, Arden Hills

2 – 2:30 p.m.Break

2:30 – 3:30 p.m.Concurrent Sessions#201 – Federal Legal Issues Update• Receive the latest legislative and regula-

tory outlook for aging services organiza-tions including information on such home and community-based issues as entertain-ment licensing, continuing care at home, AL Waiver Rule, Same Sex non-discrimi-nation rule and an update on HUD

initiatives.• Explore tax-related items that have implications for aging services organiza-

tions.• Update your knowledge of current and

near future nursing home regulatory activity including HIPAA and therapy

audits, QAPI and Corporate Compliance Requirements, activity by disability rights advocates and DEA Nurse-As-Agent

legislation.• Become familiar with the NLRB social

media memo and what that may mean for your organization.Cory Kallheim, Director of Legal Affairs, LeadingAge, Washington D.C.; and Susan M. Schaffer, Attorney at Law, PA, St. Paul

#202 – Mission with Margin: The Crossroads of Cost and Care • Review and discuss proposed changes to federal and state reimbursement.• Gain valuable insight from recent case

studies of organizations reacting to these changes that include cost control

measures, improving operating efficiency, expanding operating base and capital campaigns.

• Understand important developments and strategies related to acquisitions, mergers, and affiliations occurring throughout

Minnesota.Patrick O'Leary, Managing Director; and Brad Wirt, Managing Director, Piper Jaffray & Co., Minneapolis

#203 – Essential Skills for Organizing and Planning Work• Discover the organizational techniques

that fit your personal work style (piles, files, lists) and how to organize yourself and your workspace for better efficiency.

• Identify obstacles that prevent you from getting organized and identify how to overcome them.

• Get tips to help prepare for crisis and last minute changes.

Dr. Barry L. Lane, Healthcare Consultant and Trainer, Detroit Lakes

#204 – Ending Housing & Home Care Services: What's the Difference? • Identify the difference between terminat-

ing a lease and discontinuing home care services for a tenant – must the client move when you can no longer provide home care services?

• Discuss how to comply with the applicable legal requirements when you terminate housing and services.

• Learn effective and legal strategies for managing the lease and service termina-tion process.

Michelle Klegon, Attorney and Principal, Klegon Law Office, Ltd., Minneapolis

#205 – Awakenings (Leading Change Innovation Award Winner)• Learn about a nation-leading initia-

tive to reduce or eliminate unnecessary antipsychotic medication in persons with dementia in favor of individualized person-centered interaction.

• Hear the amazing stories of individuals in this program who were literally “awakened” from sedated and lethargic states to live lives full of self expression and interper-sonal involvement.

• Get best practices and guidance for implementing a similar program of care in your organization.Maria Reyes, RN, Quality Improvement Nurse: Behavioral Health; and Shelley Matthes, RN-BC, BSN Director of Quality Improvement, Ecumen, Shoreview

#206 – What is a Caregiver? Public Awareness Campaign (Leading Change Innovation Award Winner)• Understand the size and scope of informal

caregivers throughout Minnesota who do not identify as caregivers and the reason increasing identification is an important goal.

• Hear about a collaboration that produced a multi-media public awareness campaign


EDUCATION SESSIONSto help individuals self-identify as infor-mal caregivers and the exciting results that have occurred since its August 2011 launch.

• Get the tools and resources to help you launch a similar public awareness cam-paign in your community.

Kirsten M. Johnson, Community Initiatives Manager, Amherst H. Wilder Foundation, St. Paul

#207 – Applying Heat Pumps and Geothermal Applications to Senior Living Facilities• Explore the latest trends in delivering heat-

ing, cooling and electrical infrastructure to new and existing senior living settings.

• Discuss case studies of installing these applications in aging services settings including finances, features and pitfalls to avoid.

• Take home ideas for applying these new technologies in your own building.

Mark Brengman, PE, Principal, Steen Engineering, Crystal

#208 – Stretching Your Dietary Dollars with Inexpensive (and Tasty!) Cuts of Meat and Poultry• Examine how to cut costs with different

and creative uses for more economical cuts of meat and poultry and how to best prepare them in flavorful ways.

• Understand the differences between pork chops and pork loins, how to best slice and cook them and how to do a cost compari-son of ounces.

• Discuss how you can do more with your poultry selections.

Steve Tiezzi, Corporate Chef, Martin Bros. Distributing, Cedar Falls, Iowa

#209 – Selecting Your Staff Using Principles of Measurement• Learn how to use the most reliable, valid

and legally-defensible measuring prin-ciples throughout the hiring process.

• Discuss what kinds of measurement procedures are most effective in pre- dicting job performance. • Become familiar with best practices in

measurement so you can use them successfully in your own setting. Timothy M. Johansson, Sr., MA, Senior Partner/Owner; and Casey Lankow, Sr. MA, Senior Partner, CP Consulting & Research, LLC, St. Paul; and Ellen Schneider, Human Resources Consultant, St. Paul

#210 – Therapeutic Engagement for Residents With Dementia Utilizing Abstract Art• Learn how to use abstract art in a facili-

tated Art Critic session with your residents as a tool to promote memory stimulation, expressive communication and bonding

as a group.• See a demonstration of this type of activity

and how it provides a meaningful forum for residents to be validated for contri-butions, promote feelings of self worth for participation, and to evoke memories of emotions and life histories.

• Leave the session with an outline of the group exercise, a list of prompts that can be used to promote successful motiva-tion and communication with memory impaired residents, and a list of resources, artists and other reading materials on the subject to help you get started.

Jodie Kneip, Life Enrichment Manager; and Emily Figeuroa, Life Enrichment Manager, Sunrise Senior Living, Minnetonka #211 – Successful Clinical, Financial and Staffing Management Under RUG IV • Analyze RUG IV trends, their impact on

operations and staffing methodologies.• Understand how managing clinical pro-

cesses to optimize your financial viability hinges upon MDS processes that maximize reimbursement and utilize benchmarks for success.

• Study the balance that exists between sound clinical processes and effective

reimbursement management by examin-ing case examples.

Terry Mahar, Senior Manager; and Bruce David-son, Manager, Eide Bailly, LLP, Sioux Falls, S.D.

#212 – Discharge Planning - A Social Service Guide• Understand the legal implications of discharge planning and each person’s role in the process.• Appreciate the role documentation plays

in the discharge process.

• Learn practical and effective tools for better discharge planning including important do’s and don’ts.April Boxeth, Attorney and Partner; and Kara Briese, Paralegal, Voigt, Rodè & Boxeth, LLC, St. Paul

#213 – Health Care Reform for Assist-ed Living and Home Care Providers • Briefly review key elements and timelines

in the ACA that apply directly to assisted living and home care settings.

• Identify what assisted living and home care organizations need to do to be viewed as an attractive partner with the types of data and demonstrated positive outcomes in chronic disease management that acute care partners and health care systems are seeking.

• Take home strategies and ideas to posi-tion your organization successfully under Health Care Reform.

Diane Peters, Consultant, Health Dimensions Group, Minneapolis

WednesdayFebruary 6

Connect via Social MediaSee page 27 for further information.



2:30 – 5 p.m.(Mini Intensive) #214 – Person-Centered Care in Practice: Rebooting Your Program, Re-motivating Staff • Review the Person-Centered Care in

Practice approach first discussed at the 2012 Aging Services Institute to have a solid foundation for taking your person-centered care program to a new level.

• Discuss real life examples, stories of successes and challenges faced by your peers whose organizations have adopted the person-centered model of care and services.

• Explore common, recurring themes that remain challenges such as staff buy-in, regulatory compliance and resistance to change.

• Develop, with the assistance of your peers, practical, and sometimes radical solutions to your everyday challenges to help you reboot your organization’s person-centered program and re-moti-vate your staff.

Lyn Geboy, PhD, Principal, Cygnet Innova-tions Group, LLC, Milwaukee, Wis.; and Beth Meyer-Arnold, Director, Luther Manor Adult Day Services, Wauwatosa, Wis.

4 – 5 p.m.Twilight Concurrent Sessions#301 – Minnesota State Fire Safety Codes and the CMS Life Safety Codes: An Update • Discuss how the Minnesota State Fire

Marshall Division and the Minnesota Department of Health make these two codes interact in federally certified facilities.

• Review plans of correction, time frames for correction and waivers as they apply to fire safety deficiencies.

• Describe the CMS-conducted Fire Safety Federal Monitoring Surveys and how a skilled nursing facility should respond to them to remain in compliance.

Robert F. Dehler, Senior Engineer; James P.Loveland, P.E., Program Manager; and Fernando Nacionales, Principal Engineer, Engineering Section Minnesota Department of Health, St. Paul

#302 – Safeguarding Medical Records and Responding to OCR Investigations• Understand your obligations for medical

records requests and what to do when a resident/client requests an amendment to their records.

• Review how to safeguard medical records and evaluate whether a breach has occurred.

• Know how to report a HIPAA violation, how to respond to an Office of Civil Rights investigation and how to conduct your own internal investigation.

Rebecca Coffin, Attorney, Voigt, Rodè & Boxeth, LLC, St. Paul; and Cathy Zarske, Director of

Compliance, Interim Director of Information Technology, Sholom, St. Louis Park

#303 – Lifelong Learning and Intergenerational Programming(Leading Change Innovation Award Winner)• Hear the exciting journey of how one

senior care campus developed a com-prehensive program of lifelong learning opportunities for their residents as part of resident-directed culture change and the positive reciprocal community outreach benefits that occurred.

• Explore the benefits of operating a child care center within the care community and the intergenerational connections that have been made.

• Get tools and resources to help you identify and partner with organizations

in your community to develop a similar program for your residents.

Erin Hilligan, Campus Administrator; Becky Peitersen, Administrator; Coral Odell, RN-BC, 2nd Floor Nurse Manager; Sarah Ozment, Director of Therapeutic Recreation; Andrea Lewandoski, Life Long Learning/Intergenera-tional Coordinator; Natalie Hecker, Adult Day; Victoria Sliva, Director of Adult Day; Chantel Brace, Director of Events for Arbors Assisted Living; and Jody Schumann, Director of Child Care, Ebenezer Ridges Campus, Burnsville

#304 – Creating an Experience: Group Exercise Strategies • Understand the physical, social, mental

and emotional benefits that older adults can experience through group exercise.

• Explore some common health issues that

can be addressed through movement and exercise, such as dementia, osteoporosis, arthritis and behavioral issues.

• Receive strategies and best practices for creating a positive experience through movement exercises for your residents and clients.

Julie Schuster, Personal Trainer, Friendship Village, Bloomington #305 – Operational Excellence in Assisted Living: Where Are We Now and Where Are We Going? • Gain an understanding of operational excellence, identify the challenges in the

new market and review some recent successes.• Define the objectives of Person-Centered

Care, and how to effectively implement it through administrative and caregiving operations.

• Explore the impact of proposed federal legislation and get insight on how to

proactively manage the impact to the assisted living market.Lori Krech, National Director of Home and Community Based Services, Pathway Health Services, White Bear Lake

#306 – Senior LinkAge Line® Update on LTC Consultation, Return to Communities and Other Initiatives• Hear important updates on Long Term

Care Consultation Expansion and how it affects your senior community.

• Identify appropriate referrals for the Return to Community Initiative.• Get an update on the changes to Minne-

sotaHelp.info including vacancy tracking.

3:30 – 4 p.m.Break


EDUCATION SESSIONSDarci Buttke, Return to Community Program Coordinator; and Elissa Schley, MinnesotaHelp Network Consultant, Minnesota Department of Human Services/Minnesota Board on Aging, St. Paul

#307 – Effectively Responding to Government Audits and Investigations• Beware of how a standard and routine

governmental audit or investigation can become a problematic and complex

dispute that can ultimately jeopardize your organization’s mission.• Learn how to avoid the pitfalls that occur if you fail to respond to audits and inves-

tigations in an effective, thorough and comprehensive manner.

• Understand how to put your best foot forward during the audit/investigation, and

appreciate the importance of challenging and contesting unfair findings or erroneous reports in a timely manner.

Sam Orbovich, Attorney and Shareholder; and David Glaser, Attorney and Shareholder, Fredrikson & Byron, P.A., Minneapolis

#308 – TB Requirements for Care Settings Licensed by the Minnesota Department of Health • Refresh your knowledge about Minnesota’s

Tuberculosis Requirements as they apply to skilled nursing and assisted living build-

ings.• Review what your organization needs to do to remain in compliance with MDH’s TB regulations.Elisabeth Kingdon, TB Education Coordinator, Minnesota Department of Health, St. Paul

#309 – The Dementia Wanderer’s Diet: Improving Quality of Life Using Finger Foods• Understand the unique dietary needs of

individuals with dementia who frequently wander and the challenges faced in providing nutritious food to keep them healthy.

• Identify various types of finger foods that can be made for persons with dementia, as well as benefit others during activities.

• Explore best practices in educating fami-lies, staff and surveyors about this form of on-the-go food while meeting the specific nutritional requirements of older adults.

Christine Link, Marketing Dietitian, Martin Brothers Distributing Company Inc., Cedar Falls, Iowa

#310 – Supporting Non-English Speaking Residents and their Families • Understand the opportunity for new business that exists within the context of rapidly changing demographics in Minnesota showing that 20% of house-

holds in the seven county metro area do not speak English within their home. • Consider a variety of approaches to address the communication needs and

serve non-English speaking individuals, from low- and no-cost options to utilizing on-site interpreters and off-site training.

• Hear the results and best practices from trials of multilingual systems tested by Three Links Care Center and other settings (schools, businesses) in Northfield and receive recommended best practices.

Patricia Vincent, President & CEO, Three Links, Northfield; and Robert Palmquist, President & CEO, SpeechGear and Auditory Sciences, Northfield

ThursdayFebruary 7

#311 – Health Support Specialist: The Future of Excellence and Innovation• Examine key work force trends that led to a partnership with the Minnesota State Colleges and Universities System

(MNSCU), the Minnesota Department of Labor (DOLI) and pioneering Aging Services of Minnesota members to develop a new career specifically for and to meet the unique needs of the field of aging services.• Become familiar with the core elements of this new caregiving career – from its

seven core competencies, on-the-job mentoring and other services for early adopting participants.

• Consider how your community could use this exciting new curriculum and apprenticeship program to accelerate

your culture change journey and formalize your use of blended workers in a house-hold model of care.

Adam Suomala, Director of Member Relations, Aging Services of Minnesota, St. Paul

#312 – Got Corporate ID? The Increasingly Critical Need for Getting the Names and ID Numbers of Your Organization Right – the First Time! • Realize how government computer systems being linked together has

prompted a critical need to match your legal entity names and identifying num-bers when submitting to governmental agencies.

• Identify the important numbers you should have for each of your legal entities, why you should know them and practical tips for keeping them all straight.

• Know how to avoid consequences such as delayed processing of licenses, registra-tions, certifications and payment.

Barbara J. Blumer, Attorney, Barb Blumer Law, Eagan

5 – 6 p.m.Stars Among Us Awards Reception (invite only) sponsored by Thrifty White Pharmacy Services and Wipfli LLP(See page 12 for more information.)

8:30 – 11:30 p.m.Opening Night Celebration: Johnny Holm Band - Back By Popular Demand! sponsored by Dougherty & Company LLC and Northland Securities Inc.(See page 12 for more information.)

Thursday, Feb. 7, 20137 – 8 a.m.MN-DONA Nursing Leadership Breakfast(Pre-registration required. See page 13 for more information.)

8:30 – 10 a.m.General Session and the 21st Annual Interfaith CelebrationInterfaith sponsored by Welsh Construction(See pages 7 and 8 for more information.)




39

10:15 – 11:15 a.m.Concurrent Sessions #401 – Adult Day Services: New Research and Outcomes • Review the scope and utilization of adult

day services across Minnesota.• Hear about new research on how adult day

services help facilitate strong relationships between clients, families and staff.

• Get an update on Minnesota-specific data from this research and how it can be used to inform conversations with key stake-holders such as legislators, state agencies and other care organizations.

Joseph E. Gaugler, Ph.D, Associate Professor, McKnight Presidential Fellow, Editor-in-Chief, Journal of Applied Gerontology, School of Nursing, Center on Aging, University of Minnesota, Minneapolis

#402 – Putting the FUN in Rehab(Leading Change Innovation Award Winner) • Hear how three organizations joined forces

to create a first-of-its-kind hybrid of reha-bilitative therapy/restorative nursing with fun-filled activities customized to residents’ interests.

• Study the clinical and lifestyle improve-ments experienced by residents who participated in the program as well as how staff morale and participation improved.

• Get tools and resources to replicate this successful program in your organization.

Julie Turnberg, DON, Johnson Memorial Health Services, Dawson; Marti Croatt, DON, Appleton Area Health Services, Appleton; Jessie Berckes, DON, Madison Lutheran Home, Madison; and Nancy St. Sauver, Project, Coordinator, Lac qui Parle Health Network, Madison

#403 – Better Leadership Through the Art of Influence • Work through case studies to explore the

leader’s role and management strategies that work.

• Consider how using your organization’s priorities as a guide will improve com-munication and help influence people to follow your lead.

• Learn new strategies to leverage time and effort and promote effective planning, better decision making and accountability with your team.

Bruce Miles, Trainer, Big River Group, Sartell

#404 – What Do You Mean I Can’t Charge For That? • Learn the particular details of what can

and cannot be charged to residents on subsidy programs and your private pay clients.

• Engage in a lively discussion about pets versus Emotional Support Animals (ESAs), whether additional fees can be charged and how to include this in your organiza-tion’s policies.

• Compare and contrast security deposits and community fees, and how each might be used depending on sources of funding and their intended use in your senior housing community.

Michelle R. Klegon, Attorney, Klegon Law Office, Ltd., Minneapolis; and Mary Jo Thorne, Regional Director of Housing Services, Augustana Care Corporation, Minneapolis

Ex

pand

ing th

e Possibilities

#405 – The Advancing Excellence Campaign: What's New? • Review the purpose and background of the

Advancing Excellence in America’s Nursing Homes Campaign.

• Receive an update on the new 2012 campaign goals.• Learn how to access and take full advantage of free quality improvement

resources and tools that can help your organization prepare for the Nursing Home

Quality Assurance Performance Improve-ment (QAPI) regulation.

Kristi Wergin, Program Manager, Stratis Health, Bloomington; and Lori Meyer, Senior Vice President, Aging Services of Minnesota, St. Paul

#406 – Virtual Medication Manage-ment: Saving Time, Travel and Dollars • Learn how innovative medication therapy

management through technology can reduce unnecessary medications, increase quality outcomes, increase customer satis-faction and decrease total cost of care.

• Explore how to conduct an online medical appointment that eliminates the cost of transportation, saves time and offers an innovative, alternative solution to answer medical questions without stepping inside a clinic or hospital setting.

• Discuss the possibilities, benefits, and health care savings that are available to your organization through the use of this technology.

Brittany Peterson, Housing Manager; and Sheila Johnson, RN, Director of Health Services, Ebenezer Arbors at Ridges, Burnsville; and Amy Busker, Geriatric Pharmacist, Fairview Health Services, Minneapolis

#407 – Personnel Policies That Protect Your Organization• Recognize the impact of workplace law

changes, aggressive federal agencies and social media advances on your organiza-

tion’s personnel policies.• Devise ways to update your personnel

policies to protect your organization from employment law claims.

• Discover preventive workplace strategies to avoid workplace disputes and forced

settlements.Christopher M. Valentino, Partner, Jackson Lewis, LLP, Long Island, N.Y.

#408 – Achieving Balance in Your Integrated Marketing Plan • Review the key elements of an effective

senior living marketing plan and compare them to the one your organization has in place.

• Identify the range of marketing tools your company is using and whether they cur-rently have a good return on investment.

• Become familiar with current marketing trends and the results they are delivering – including a resurgence of direct mail.

• Know how your organization can achieve a balance in its mix of marketing strate-gies so you can get the most out of your financial investment in them.

Tara Stern, Senior Account Manager, Imagewërks Marketing, Maplewood


ThursdayFebruary 7




EDUCATION SESSIONS#409 – Electronic Health Records (EHR): Assisted Living and Housing with Services – The Benefits, Costs and Requirements • Refresh your knowledge of the require-

ments from the state and how electronic health records are expected to improve healthcare and costs.

• Identify your organization's goals related to EHR and how integrating the right system will help reach them.

• Understand the costs and time commit-ment to implement an electronic health record.

• Learn what it takes to transition paper processes and prepare for the exchange of electronic data for Aging Services members who completed or are in the process of converting.

Andrea Cottrell, President/Principal Consultant, TruEfficiency Inc., Minneapolis; Rebecca E. Johnson, Health Educator, Office of Health Information Technology, MPP, Minnesota Department of Health, St. Paul (invited); and panel of Aging Services of Minnesota members TBA

#410 – Improving Care for Older Adults: The Gift of True Presence • Explore how being truly present when

visiting with and caring for an older adult enables you to connect on a deeper level that is both therapeutic and positive.

• Strengthen your skills in being present and truly “in the moment” so you can really slow down and listen more effectively to get a better sense of their well-being.

• Build confidence in your ability to be a good visitor with an older adult by equip-

ping yourself with listening and commu-nication skills you will practice during this session.

• Take home exercises and resources to help enhance your own skills and those of your staff to improve care through presence.

Daniel Osborn, Chaplain, Princeton Elim Care and Rehab Center, Princeton

#411 – HIPAA Privacy and Security, and its Application to Aging Services • Understand the differences between

HIPAA Security and Privacy Rules and why these issues are becoming a higher risk area for aging services organizations.

• Learn safeguards to implement that address response and reporting of security incidents.• Explore how your organization cannot

only protect itself against the penalties of noncompliance, but also be proactive in creating a culture of compliance.

Juli Ochs, Engagement Director, Healthcare; and Mark A. Eich, CPA, CISA, Partner Infor-mation Security, CliftonLarsonAllen LLP, Minneapolis

#412 – Delegation and Motivation: Optimizing Staff Performance • Identify the keys to effectively giving and

receiving delegation. • Learn how to recognize and overcome

obstacles that may occur.• Gain an understanding of what does and

does not motivate others and how to avoid causing frustration.


#413 – Discharge/Discontinuation Processes and Their Impact on Adverse Outcomes and Length of Stay • Understand the various impact discharge

processes have on both residents and your staff including efficiency, loss of billable days, company image, team satisfaction and customer satisfaction.

• Receive an overview of processes such as standardized indices and measurements

to facilitate your interdisciplinary teams understanding of how they impact

discharge decisions.• Assess your organization’s discharge

practices and use tools you receive in the session to facilitate decision making and communication with your team.

Megan Hamilton, Rehabilitation Director of Clinical Services, Presbyterian Homes and Services, Roseville

10:30 a.m. – 1:45 p.m.Value First Leadership IntensiveLunch sponsored by Piper Jaffray Company(Pre-registration required. See pages 18, 19 and 56 for more information and to register.)

11:15 a.m. – 12:30 p.m.Snacks on the Exhibit Floor(See page 13 for more information.)

11:20 a.m. – 12:20 p.m.Young Professionals/Emerging Leaders Networking Lunch(Pre-registration required. See pages 13 and 56 for more information and to register.)

11:20 a.m. – 1:30 p.m.Independent Senior Housing Networking Lunch and Program sponsored by Wipfli LLP(Pre-registration required. See pages 13 and 56 for more information and to register.)

11:20 a.m. – 1:30 p.m.Fund Development Networking Lunch and Program(Pre-registration required. See pages 13 and 56 for more information and to register.)

12:30 – 1:30 p.m.Concurrent Sessions #501 – Safety First: Implementing a Falls Prevention Program in Your Adult Day Center • Review some common facts and causes of

falls and the fear of falling in older adults.• Be introduced to A Matter of Balance, an

evidence based falls prevention program and hear case studies of participants.

• Learn best practices in preventing falls and how you can implement this program in your adult day center.

Jackie Esping, LPN, Director, Avera Marshall Adult Day Services Program, Marshall; and Robin Weis, Aging Program Director, MN River Area Agency on Aging® Inc., Slayton

#502 – LTC Ombudsman’s Report to the Legislature on Perceived Differen-tial Treatment in HWS and AL Settings • Briefly review the 2012 Legislature’s

request to the Ombudsman for Long-Term Care to research the existence of differen-tial treatment based on source of payment


EDUCATION SESSIONSin assisted living settings, the work of their stakeholder group and Aging Services of Minnesota’s role on it.

• Learn about the study’s findings and get a sense of the scope of the problem in the provider community.

• Discuss the recommendations for develop-ing policies and procedures to prevent and remedy instances of differential treatment based on participation in or potential eligibility for medical assistance.

Deb Holtz, State Ombudsman for Long-Term Care; and Sherilyn L. Moe, Ombudsman Specialist, Office of the Ombudsman for Long-Term Care, St. Paul

#503 – Vulnerable Adults Act 2012: New Twists and Turns • Comprehend the significance surrounding

the latest legislative revisions to criminal neglect, and understand what motivated the Legislature and Governor to enact these robust penalties.

• Understand the practical discrepancy between a law that says you have 24 hours to report suspected maltreatment, and government officials who expect you to submit a report sooner than the law requires.

• Review the mandatory reporter's duty to report neglect, abuse, financial exploitation and therapeutic errors that result in injury, and develop a strong working knowledge between what constitutes an accident, a therapeutic error, or neglect.

Sam Orbovich, Attorney and Shareholder, Fredrikson & Byron, P.A., Minneapolis; and Cheryl Hennen, Deputy Ombudsman, Office of Ombudsman for Long Term Care, St. Paul

#504 – Personnel Policies That Protect Your Organization• Recognize the impact of workplace law

changes, aggressive federal agencies and social media advances on your organiza-tion’s personnel policies.

• Devise ways to update your personnel policies to protect your organization from employment law claims.

• Discover preventive workplace strategies to avoid workplace disputes and forced settlements.

Christopher M. Valentino, Partner, Jackson Lewis, LLP, Long Island, N.Y.

#505 – Getting Waaaay More Done: The Art of Execution• Review and understand the use of assess-

ment and decision-making tools to help increase productivity in your daily work and hold others accountable for their work results.

• Learn how to apply new strategies and resources to get your team "on the same page" regarding decisions made and work to be completed.

• Receive sample sets of tools and resources that you can customize and use in your organization to improve results.

Bruce Miles, Trainer, Big River Group, Sartell

#506 – Positioning Your Organization for Population Health Models of Care • Refresh your knowledge about Population

Health models of care and the significant role that senior care will play.

• Get specific guidance on working with local health providers to partner in the

goal of improving population health.

• Learn how to position your senior care services to be a medical home for seniors.

Sergei Shvetzoff, Principal, Health Dimensions Group, Minnetonka

#507 – Get More Out of Your Quality Improvement Meetings: A New Approach • Hear how Saint Therese Home imple-

mented a new method for monthly Quality Improvement Program meetings using a matrix format that helped drive positive outcomes in customer service, resulting in one department improving from below state average to exceeding customer

satisfaction within the span of one year.• Learn how to move from reporting to

Performance Improvement using root cause analysis and benchmarks such as Vital Research, My InnerView, and Resident Quality Indicator Survey (QIS) to drive

positive changes in customer service for all departments in your care center.• Analyze how linking the QI audits to both Quality of Care and Quality of Life empowered departments to critically

evaluate routine practices and implement Continuous Quality Improvement into

daily practice.Marcy Vogt, Rehab Development Director; and Sandy Delgehausen, Assistant Director of Nursing for Quality Improvement, Saint Therese Care Center, New Hope

#508 – Security/Risk Assessments: Keeping Your Data Protected! • Understand HIPAA Security Standards and the types of risks and security that

should be protected to prevent health data breaches.

• Define what needs to be assessed to protect your resident/client data and the reputation of your organization.• Get guidance for planning for risk miti-

gation practice safeguards, security awareness, policies and procedures.Andrea Cottrell, President/Principal Consultant, TruEfficiency Inc., Minneapolis; and Jerry Widenhofer, Owner/Consultant and Security Risk Consulting Expert, Glenwood Solutions, LLC, Cleveland, Ohio

#509 – Orientation and Training Excellence• Gain an understanding about various learn-

ing styles and appreciation for how others learn.

• Get a summary of what we know about right and left-brain learning.

• Identify templates for effective technical skills training.


#510 – Avoiding F329 Violations – Know How to Medicate Appropriately in LTC Settings • Receive an overview of the necessary requirements for medication appropriate-

ness and monitoring under F-Tag 329. • Hear how one long term care organization

partnered with their medical director to implement interdisciplinary team reviews of the medical record, diagnosis, monitor-ing and effectiveness for each medication for each resident.

• Discuss and address the barriers to imple-menting a team review process and gain strategies to be successful.

ThursdayFebruary 7



Lynn Gerard, Director of Nursing, Guardian Angels Care Center, Elk River; and Robert Sonntag, MD, Medical Director, Health-Partners, Independent Medical Director Practice, Elk River

#511 – Accommodating Food Allergies and Sensitivities in Meal Planning and Preparation• Refresh your knowledge about current

best practices in meal planning to accommodate the needs of those with food allergies or sensitivities.

• Review updated information on gluten free diet trends, new products, reading product labels and food preparation prac-tices that reduce cross-contamination.

• Utilize ideas to improve your menu plan-ning efforts and better meet customers’ unique needs.

Lisa Brown, RD, LD, CDE, BrownFox Solutions, LLC, Coon Rapids

#512 – Approach with Caution - ICE Ahead! Practical Approaches to Those Inevitable & Challenging Employee Conversations • Learn helpful strategies to improve your

confidence in talking to employees about delicate or sensitive topics and allow you to stay on topic.

• Discuss the importance of location and timing for these conversations to occur.

• Consider when it’s best to coach an employee and when it’s appropriate to discipline.

• Know how to optimize the resources avail-able to you for those ICE conversations.

Ellen Schneider, Human Resources Consultant, St. Paul

#513 – Recent Developments in End of Life Care and POLST• Receive an update on POLST in Minnesota. • Review recent Minnesota cases on end

of life issues, particularly involving the authority of guardians to make end of life decisions.

• Learn about end of life care planning opportunities and methods.• Hear the newest guidance from CMS on

end of life issues and care in skilled nursing facilities and hospice.

Barbara J. Blumer, Attorney, Barb Blumer Law, Eagan; and Lores Vlaminck, Principal, Lores Consulting, Rochester

1:30 – 2 p.m.Break

2 – 3:30 p.m.Concurrent Sessions #601 – HIPAA Compliance in Adult Day Centers • Understand the purpose of HIPAA, how

it relates to mandated electronic health records (EHR), and how it affects your adult day center.

• Identify significant changes in your poli-cies, procedures and processes that may need to be made in the handling of client records.

• Get best practices to plan and prepare for HIPPA Compliance in your adult day center.

Nancy Lee Dahlin, Executive Director, Common Sense Services, South St. Paul; and Jonathan Lips, Attorney and Consultant, Halleland Habicht, Minneapolis

#602 – Successful Hiring Using Behavior Based Interviewing• Learn about behavior based interview-

ing and how you can use it to experience more success in hiring top talent, reducing turnover, and making for a stronger work environment.

• Create practical interview questions to use in your organization right away.

• Practice the art of asking behavioral based questions to solicit the information that will help make more informed hiring deci-sions.

Alicia Kiser, HR Generalist; and Zach Penshorn, HR Manager, M3 Insurance Solutions Inc., Madison, Wis.

#603 – The Challenges of Including Hard-of-Hearing People in Groups • Understand the challenges that individu-

als with hearing loss experience in group settings.

• Identify the top five factors that can sup-port hard-of-hearing persons’ participation in group settings, including accessibility, design and the PEO (Person-Environment-Others) model.

• Share ideas about how to initiate conver-sations with staff and other residents to promote comfort, confidence and under-standing of the needs of these individuals.

Kathy Moran, Deaf Services Specialist, Ebenezer Park Apartments, Minneapolis

#604 – Employer Responsibilities Under Health Reform’s Affordable Care Act: What Aging Services Organizations Need to Know • Identify employee benefit changes result-

ing from the ACA.• Discuss how the ACA may impact your

employee relationships and related regulatory compliance.• Understand how a small employer is

defined under the Affordable Care Act and in Minnesota.• Recognize the impact of the ACA’s small

employer designation on non-profit organization, i.e. whether they can access

tax credits, equivalent benefits, etc. • Explain what employers need to consider

as they face the challenge of mandated health insurance.

• Consider the many unanswered questions raised by the ACA.

Debra J. Linder, Attorney and Shareholder, Compensation Planning and Employee Benefits Group; Teresa Thompson, Attorney and Shareholder, Employment and Labor Law Group; and Sam Orbovich, Attorney and Share-holder, Aging & Disability Providers Group, Fredrikson & Byron, PA, Minneapolis

#605 – HUD: Rules, Regs and Require-ments! • Discuss how the 3 Rs (rules, regulations

and requirements) shape the day-to-day management of housing projects.

• Explore such hot topics as Enterprise Income Verification (EIV) and income/de-duction/eligibility verifications.

• Receive answers to your most pressing HUD-related questions.


EExpanding the Possibilities

Ashley Schuman, Multifamily Middle Manager,Minnesota Housing Finance Agency, St. Paul; and Laura Simpson, Director of Project Manage-ment, US Department of Housing and Urban Development, Minneapolis

#606 – What’s Bugging You? Prevent-ing Pathogens from Disrupting Your Food Service Operation • Identify three of the major pathogens that

are currently of primary concern in keeping food safe.

• Describe the critical food-handling proce-dures that protect clients from pathogens.

• Review best practices in food recall proce-dures and the operations you should have in place to respond to a recall.

• Discover three new developments in food technology or equipment that are designed to keep food safer.

Alicia Baird, RD, LD, ServSafe Certified Instructor, Sysco Minnesota, St. Paul

#607 – Building an Effective Relation-ship with Your Board of Directors• Review the legal and ethical duties a

governing Board of Directors has to the housing or care center.

• Learn how to best manage and educate your Board members regarding the care and services in your organization and how to garner their support in difficult circum-stances.

• Gain practical and legal tips for building an effective working relationship with your Board and sustaining ongoing good com-munication between administration, the Board and the community that supports the housing or care center.

Susan Voigt, Partner, Voigt, Rodè & Boxeth, LLC, Saint Paul

#608 – The Future’s So Bright – How Technology Defies the Limitations of Aging• Demonstrate how adaptive computer systems can be used as an engagement

tool, an educational tool and a way to keep residents connected to their families in meaningful ways.

• Examine case studies of communities throughout the country that have embraced technology into their programming and hear from Volunteers of America residents about their own experience.

• Study the outcomes based research that shows how the limitations of aging and physical/cognitive disabilities can be broken down through creative technologies and allow older adults to stay productive for as long as possible.

Jack York, Co-Founder/President, It's Never 2 Late, Centennial, Colo.

#609 – Policies, Principles and Practical-ity: Real Life Work Place Situations with Analysis and Solutions • Review real workplace situations in aging

services settings that supervisors, managers and HR professionals face with employees, explore possible solutions and gain insights on what you might do should a similar

situation arise in your setting.• Identify the applicable relevant policies,

rules or legal considerations that will influence the decisions to be made.

EDUCATION SESSIONSAshley Schuman, Multifamily Middle Manager,

ThursdayFebruary 7




• Identify effective communication strategies for dealing with challenging situations.

• Take your own understanding of how to handle a variety of workplace situations to a new level and identify those who can partner with you to be a part of the solution.

Ellen Schneider, Human Resources Consultant, St. Paul

#610 – Preparing Your Fitness Pro-grams for the Coming Generation • Examine your community’s fitness program

to determine if it meets the expectations of your current and next generation of residents and clients.

• Appreciate how an ineffective fitness program can be a barrier to the continuum of care philosophy and, conversely the benefit to your business model by being able to offer an all-encompassing fitness program.

• Appreciate the many positive outcomes for your residents and staff team associated with an appropriate fitness program such as fall prevention, reduced medication management, resident retention, ACO fulfillment, insurance reduction and improved job satisfaction.

Nicole Rennie, PT, GCS, Owner, Senior Abilities Unlimited, LLC, Edina

#611 – Expect the Unexpected: Emergency Preparedness and Making Your Building a Safer Place to Live and Work • Know what to do in the event of an

emergency and how to be prepared for

tornados to power outages and every-thing in between.

• Learn about an Emergency Action Plan (EAP) and how to create one for your site that includes taking pictures of shut-offs, assigning teams to coordinate these tasks, and having a practiced plan in place.

• Receive best practices for how to successfully roll out an EAP, how to update

it, and how to conduct bi-annual training for both residents and staff that gets their support and participation.

Melissa Shockey, President, Shock-Me Consulting, North St. Paul

#612 – Strategies to Positively Motivate and Retain Your Talented Employees• Understand employee retention as a deli-

cate balance of positive morale, motiva-tion and “best fit” in today’s employment market.

• Explore how employees’ motivation may change with their personal need and professional goals and explore a number of strategies you can use to keep them engaged and challenged in their work.

• Identify factors that influence job satisfac-tion and barriers that prevent establishing motivational incentives throughout your organization.

Lores Vlaminck, Principal, Lores Consulting, Rochester

2 - 4:30 p.m.(Mini Intensive)#613 – Building Nursing Assessment Skills to Prevent Re-Hospitalizations• Know how to improve the care you offer

and prevent re-hospitalization or un-necessary hospitalization by identifying exacerbations of illness and assessing patients and clients before the illness becomes unmanageable in your setting.

• Refresh your knowledge of the key components of a nursing assessment and why this should be established as a best practice by all your licensed nursing professionals.

• Identify the “red flags” – those critical symptoms and conditions that war-rant closer investigation, analysis and a prompt response.

• Learn what not to do when a patient or client needs an assessment that will help you avoid “band-aid” types of solutions that won’t last.

• Enhance your clinical skills and knowl-edge by examining several case study examples of health conditions that could result in hospitalization – including heart failure, urinary infections and fever.

Lynn Gerard, Director of Nursing, Guardian Angels, Elk River; and Robert Sonntag, MD, CMD, Health Partners, Long Lake

3:30 – 4 p.m.Break

4 – 5 p.m.Twilight Concurrent Sessions#701 – Minnesota’s Health Insurance Exchange – An Update• Refresh your knowledge about health

insurance exchanges as an element of the Accountable Care Act and what they were designed to accomplish.

• Receive the most current information on Minnesota’s efforts to establish its own exchange, what form it most likely will take and the work that will need to be done during the 2013 legislative session in order to get one up and running.

• Understand the role of the exchange and how that is likely to impact your organiza-tion’s operations.

April Todd-Malmlov, Health Insurance Exchange Director, Minnesota Department of Commerce, St. Paul (invited)

#702 – Keeping Your Tenants and Staff Safe From Harassment • Review state laws regarding your options

to deal with situations involving individuals who harass your tenants or staff.

• Understand legal requirements for obtain-ing orders for protection and evictions due to lease violations for harassment situations.

• Discuss case examples and gain practical and useful tips to diffuse these situations before they require legal action.

April Boxeth, Attorney and Partner, Voigt, Rodè & Boxeth, LLC, St. Paul; and an Aging Services of Minnesota provider member TBA


EDUCATION SESSIONS#703 – Personal Electronic Devices in the Work Place – Minimizing Organizational Risk • Examine the prolific use of personal

electronic devices in the workplace and why allowing the use of personally owned devices can be a good thing.

• Understand the potential security challenges presented by use of personal devices and what your organization’s policy and programs need to address.

• Identify technologies and methods that are available to mitigate the risk of a security breach.

Rick Ensenbach, Manager, CISSP, CISA, CISM, ISSMP, Wipfli LLP, Edina

#704 – Preparing for and Dealing with OHFC Investigations• Prepare your staff for OHFC investigations

and interviews .• Review the process for OHFC investigation

reconsideration requests and what you should consider as you determine whether or not to pursue.

• Get tips on how to implement strategies to resolve issues in a way that minimizes your civil liability.

Michelle Klegon, Attorney, Klegon Law Office, Ltd., Minneapolis; and Anthony Kane, Attorney, Terhaar, Archibald, Pfefferle & Griebel, LLP, Minneapolis

#705 – Surviving and Thriving in the Changing Healthcare Environment Through Innovative Technology Solutions • Explore how initiatives like Accountable

Care Organizations, Patient-Centered

Medical Homes, Value Based Purchasing, Meaningful Use and Health Information Exchange will impact your organization.

• Understand the role technology has in changing the game of health care.

• Learn how utilizing innovative strategy and technology will help position your

organization to thrive in the changing healthcare environment.

Dee Thibodeau, CEO, Charter Solutions Inc., Plymouth; Lynn Starkovich, CEO, Walker Methodist, Minneapolis; and Mark Billitteri, Acting CIO, Walker Methodist, Charter Solutions Inc., Plymouth

#706 – Institute of Medicine’s (IOM’s) Nursing for the Future: Removing Barriers to Practice • Discuss the results of a survey sent to

licensed nurses in Minnesota seeking feedback on the top eight recommenda-

tions from the Institute on Medicine’s (IOM) Nursing for the Future report.• Learn about initiatives that are already

underway in Minnesota to act on the IOM report and how you, as a licensed nurse, can shape the path for the future of the profession and help remove barriers to practice.

• Explore the implications of this work on higher education in Minnesota, as well as the Nurse Practice Act.

Jane Foote, Executive Director, Health Force Minnesota, Rochester and Co-Chair of Minnesota’s Action Coalition; and Liz Sether, Nurse Consultant/Policy Analyst, Aging Services of Minnesota, St. Paul and Co-Chair of Minnesota’s Action Coalition

ThursdayFebruary 7

#707 – Minimizing Legal Risks When Considering Second Chance Hires • Understand the appeal process that is

available to an individual who is disquali-fied in Minnesota’s criminal background study process.

• Explore the issues and process involved when an aging services organization considers requesting a variance to allow a disqualified individual to work.

• Explain what an organization should know when hiring a licensed nurse who has been disciplined by the Board of Nursing or is participating in the Health Profession-als Services Program (HPSP).

Susan M. Schaffer, Attorney at Law, PA, St. Paul

#708 – Flexibility: Stretching is Not for Sissies! • Understand the benefits of stretching for

older adults and how poor flexibility nega-tively affects their well being.

• Learn various types of basic stretching ex-ercises and protocols for older adults such as when to stretch, posture and breathing.

• Be able to demonstrate and teach a full-body stretching routine for older adults in classes, including modifications that should be made for special populations.

Catherine Earley, Fitness Instructor; and Jill Mask, Aquatics Instructor, Friendship Village, Bloomington

#709 – SAGE Innovations Design Showcase • See innovative, award-nominated designs

in senior living environments that will inspire you to explore what is possible for your organization.

• Describe trends in renovation and remod-eling that offer potential for updating your building to benefit your residents and customers.

• Discover new construction trends that take senior living environments to a whole other level.

Each of the award-nominated designs will be shared in a poster session and hosted by team members available to answer questions and talk about their projects.

#710 – The Minnesota Alliance for Patient Safety (MAPS) Culture Road Map: A Guide to Achieving Your LTC Quality Goals • Understand the work of the Minnesota

Alliance for Patient Safety (MAPS) and its Safety Culture Road Map.

• Identify the domains in the Road Map and some tools in each domain that support quality improvement work.

• Describe the work that Stratis Health is doing to help long term care organiza-

tions implement the Road Map.Marie Dotseth, Executive Director, Minnesota Alliance for Patient Safety (MAPS), St. Paul; and Kristi Wergin, Program Manager, Stratis Health, Bloomington

#711 – Start the Conversation Now – Meaningful End-of-Life Decision-Making • Recognize your role as an aging services

professional to be a catalyst to engage families (including your own) in meaning-ful end-of-life conversations.

• Discuss how you can start these types of conversations with others and feel more comfortable in doing it.

• Learn how to develop and communicate end-of-life personal and healthcare deci-sions.

Anne E. Denny, CEO-Founder, Directives by Design, Eagan

#712 – Building and Sustaining a Culture of Philanthropy • Discuss how to weave philanthropy into

your organization’s culture at every level from the board room to direct care staff and volunteers, and how to identify and support each person’s unique and shared roles.

• Compare and contrast the terms fund-raising, development and philanthropy and how each applies to the nature of your work.

• Evaluate the steps you will take to build and sustain a philanthropic culture – strate-gic planning, budget and revenue implica-tions, setting expectations of staff, and the role philanthropy has historically played in your organization.

• Become familiar with a national trend in philanthropy – donor experience – where individuals are looking for ways to act on their values and partner with others. Know how you can reach out to be that partner and motivate your own staff in the process.

Mike Bell, Senior Vice President of Philanthropy and Executive Director of the Center for Mission Advancement, LeadingAge, Washington, D.C.

5 – 6:30 p.m.Hospitality Hops hosted by Centrex Rehab, Horty Elving, Medcare Products and Nor-Son Inc.(See page 13 for more information.)

7:30 p.m.Night Out at the Guthrie: Long Day’s Journey Into Night(See page 13 for more information.)

Friday, Feb. 8, 20138:30 – 10:30 a.m.General Session and Awards(See page 9 for more information.)

10:45 a.m. – 12:15 p.m.Concurrent Sessions#801 – Critical Partnership Tools to Improve Dementia Care and Services at the Organizational and Community Levels: ACT on Alzheimer’s Update • Gain an understanding of the community

partnerships necessary to effectively build capacity at the organizational and commu-nity levels to serve and support individuals with dementia.

• Review the work of a statewide coalition, ACT on Alzheimer’s, and receive tools it de-veloped to address the impact of dementia on health care systems and communities.

Audience TracksPurple Titles = All AttendeesOrange Titles = Care CentersBlue Titles = Housing, Home and Community-Based ServicesGold Titles = Adult Day Services Expanding the Possibilities



EDUCATION SESSIONSFriday

February 8

• Brainstorm steps for how you might position your organization to use the tool kit to

establish a community-based partnership that supports individuals with dementia

and their families.Olivia Mastry, Executive Coordinator/Principal; Minneapolis; and invited panel: Robert Karrick, Chair, ACT on Alzheimer’s/Collective Action Lab, Minneapolis; Dawn Simonson, Executive Director, Metro Area Agency on Aging; and Lori Peterson, Bethesda Health and Housing, Willmar

#802 – Using EHR to Its Full Potential: 21st Century Leadership • Understand how to utilize electronic health

records (EHR) to increase staff efficiency and time, increase communication and monitor work progress.

• Describe how to configure an EHR system to watch for resident change in condition and understand how to reduce re-hospitalization rates by incorporating INTERACT into the EHR.

• Receive tools and resources to incorporate EHR into everyday practice, including morn-ing meeting, shift to shift report and IDT meetings.

Daniel Billings, Director of Health Information Technology, Pathway Health Services, White Bear Lake

#803 – Managing Managed Care Through the IDT Meeting • Identify critical elements to a successful

admission with a managed care payer source through your interdisciplinary team meeting.

• Discuss means of managing clinical and operational variables throughout the course

of the skilled stay including the roles of clinical, financial and case management staff.

• Analyze potential tools that allow the Administrator to ensure all variables are understood and managed.

Megan Hamilton, Rehab Director of Clinical Services; Traci Beach-Larson, Director of Operations; and Lisa Kalla, LNHA, Presbyterian Homes and Services, Roseville

#804 – Preparing for Your Assisted Living Home Care Survey• Briefly review the current AL home care

licensure survey findings to prioritize your compliance efforts.

• Consider how as a site leader, you need to set the standard and expectations for conducting self-audits to ensure ongoing compliance.

• Articulate the importance of tracking date and time sensitive requirements which include, but aren’t limited to: TB testing, background checks, education, evalua-tions, etc.

• Discuss necessary coordination efforts between your clinical services director and outside agencies providing clinical services to your residents.

Lores Vlaminck, Principal, Lores Consulting, Rochester

#805 – Medication Thefts: Preven-tion, Investigation, Reporting and Best Practices • Get strategies to investigate if you believe

a medication theft has occurred in your building, where to report the crime

(police, state agencies, Board of Pharmacy, DEA) and how to work with the police.

• Learn how to handle employment issues and manage media/public relations if a theft is committed by an employee.

• Analyze best practices in medication handling policies, procedures and training to ensure that thefts by employees do not reoccur.

Kathryn Bergstrom, Attorney; Abigail Crouse, Attorney; and Susan Gaertner, Attorney, Gray Plant Mooty and former Ramsey County Attorney, Minneapolis

#806 – Records, Religion and Retaliation: Practical Legal Guidance to Stay Out of Hot Water • Hear about the recent EEOC update on

the use of arrest and conviction records in the hiring process and get practical advice on how to balance the obligation of the new guidance with mandated background checks.

• Explore issues related to discrimination, harassment and reasonable accommoda-tion claims based on religion/religious beliefs and gain practical solutions to deal with them effectively and legally.

• Learn to recognize, prevent and protect your organization against current or former employee claims of retaliation, and discuss how to handle claims that arise.

Karen Schanfield, Attorney; and Sam Orbovich, Attorney and Shareholder, Fredrikson & Byron, P.A., Minneapolis

#807 – Bullying in the Workplace: An Escalating and Expensive Form of Misconduct • Define bullying behavior and the epidemic

scope in the workplace, particularly among health professionals.

• Discuss the trifecta of negative effects of workplace bullying including depres-sion, post traumatic stress disorder and absenteeism, economic losses that result from absenteeism and turnover and the reduction in the quality of care to residents and clients.

• Identify best practices to prevent bully-ing and intervention strategies to employ when it does occur.

Susan Strauss, Bullying and Harassment Consultant, Strauss Consulting, Eden Prairie

#808 – IRS Tax Update for Exempt Organizations • Receive an update on IRS initiatives

impacting tax exempt status for nonprofit organizations.

• Gain a greater understanding of tax compliance considerations beyond annual returns or forms filed with the IRS within your exempt organization.

• Get a framework of approaching tax corporate compliance in today's environ-ment along with an update of key changes within the Form 990.

Karen A. Gries, CPA/Partner, CliftonLarsonAllen LLP, Arlington, Va; and Kurt Bennion, CPA/Tax, CliftonLarsonAllen LLP, Minneapolis



#809 – Balancing Act: Hands On Training to Improve Balance in Older Adults • Understand how changes in processing

speed, sensory inputs, strength and flexibility affect balance as we age and lead to increased risk of falls and injury.

• Study the components of balance: muscular strength, motor skills and center of gravity and how to address each through unique balance exercises.

• Be able to demonstrate and teach a variety of exercises to improve balance and reduce falls in older adults.

Mia Bremer, Fitness Manager; and Jill Mask, Aquatics Instructor, Friendship Village, Bloomington

#810 – Dealing Effectively with Challenging Residents and Family Members Using Basic Mediation Skills • Recognize how mediation can be used as

an effective strategy to resolve conflicts with challenging residents and their families in your senior living community.

• Become familiar with the key concepts of mediation and how when used can de-escalate anxiety, reduce conflict and build relationships.

• Understand how the mediation experi-ence actually helps people identify their own solutions and encourages them to take ownership of the issues.

• Take home tips, techniques and strategies you can use in your professional and personal life to reduce conflict and

build relationships through mediation strategies.

Dave Bartholomay, Executive Director, Anoka Mediation Services, Anoka

#811 – New Federal Requirements: Expanding Your Corporate Com-pliance Plan• Hear about new federal requirements

regarding corporate compliance for long term care providers and review important changes that must be made to existing plans.

• Identify existing corporate compliance elements and learn how to update your organization’s plans and practices to implement the new federal changes and protect your organization from liability.

• Get helpful tips for designing staff training on the definition of corporate compliance and what it means to them.

Sharon Wilson , RN, CPHQ, Corporate Compli-ance Officer, Augustana Care, Minneapolis; and Susan Voigt, Partner, Voigt, Rodè & Boxeth, LLC, St. Paul

#812 – Ethical Approaches to Challenging Resident and Client Behaviors• Become familiar with best practices and

creative solutions in dealing with chal-lenging behaviors that will help you improve your care and services to those you serve.

• Examine a widely used clinical practice model proven to be an effective approach to disruptive resident and client actions.

• Discuss the ethical considerations of managing challenging behaviors through the use of medications versus identifying creative solutions.

• Compare and contrast challenging behaviors brought about by dementia

For up-to-date information about the 2013 Institute,visit our website at www.agingservicesinstitute.org

and those that are expressions of person-ality disorders.

John Brose, PhD, LP, LMFT, LADC, Director, Associated Clinic of Psychology, Minneapolis

12:15 p.m.Conference Adjourns

!


www.AgingServicesMN.orgYour best source for news and information about

the association and aging services.


What’s Happening in Minneapolis?Dinner – shopping – sporting events – or take in a show? Plan your free time before you arrive at the Institute – browse Meet Minneapolis’ Web site at www.minneapolis.org.

Parking, Light Rail Transit and Minneapolis lnfo

Light Rail Transit InformationPark your car at one of the 19 Hiawatha Line locations and take the Light Rail into downtown Minneapolis to the Nicollet Mall Station. Then hop a city bus to the Hyatt. Cost is $1.75 to $2.25 per person each way depending on time of day.

Visit www.metrotransit.org for more information.

Parking During the InstitutePlan ahead! Downtown Minneapolis is a busy place. To make sure you have enough time to get to your first event, plan to arrive about an hour ahead of time. If you’re at the Hyatt before 8 a.m., we suggest parking in the Loring Municipal Ramp at the hotel and take advantage of a reduced parking rate. If you arrive downtown after 8 a.m., the Loring Ramp will be full – so seek alternate parking. Aging Services of Minnesota specifically recommends the Plaza Municipal Ramp located on Second Street (across from the Minneapolis Convention Center). Daily parking fees are lower than any other ramp and the ramp is accessible to the Hyatt via the skyway system. Parking downtown costs money. Please be prepared to pay a daily parking fee.


We encourage you to make the most of your Institute experience by moderat-ing one or more educational sessions. No previous experience is required! As a moderator, you will be the liaison between Aging Services of Minnesota and a session at the Institute to ensure that the program runs smoothly and that the presenters have everything they need. Specifically, moderators introduce the speakers and make sure that handouts are distributed. Aging Services will provide you with the information and resources you need to do this important job and be successful in doing it. Serving as a moderator is a great opportunity for members to be directly involved in this prestigious event and stand out as a leader among your peers.

Many volunteers are needed for this important duty because there are over 100 sessions that require moderators to help make sessions go smoothly. Exhibitors also are encouraged to serve as moderators. If interested, please return the completed form by Friday, Jan. 4, 2013. Hurry – moderator spots fill quickly and sessions are assigned on a first-requested basis!

A moderator confirmation e-mail will be sent at the end of January.

PLEASE COMPLETE THIS FORM BY FRIDAY, JAN. 4, 2013Return it to Heidi Simpson at Aging Services of Minnesota in one of three ways:

1. Fax Heidi Simpson at 651.645.00022. E-mail Heidi Simpson at [email protected]. Call Heidi Simpson at 651.645.4545 or 800.462.5368

I would like to volunteer to moderate the following sessions (please list in order of preference):

1st choice - Session # _________________ 4th choice - Session # __________________2nd choice - Session # ________________ 5th choice - Session # __________________3rd choice - Session # ________________ 6th choice - Session # __________________

Name/Title: ________________________________________________________________________________________

Organization: ______________________________________________________________________________________

Phone Number: ____________________________________________________________________________________

Fax Number: _______________________________________________________________________________________

E-mail: ____________________________________________________________________________________________

Moderator Assistance Reply Form

Wanted! 2013 Session ModeratorsTuesday, February 5Pre-Institute Intensive Sessions A, B, C, D, E

Wednesday, February 6Sessions 103, 106, 107, 108 • 201, 203, 204, 205, 206, 207, 209, 213, 214 • 301, 303, 304, 308, 312

Thursday, February 7Sessions 401, 402, 403, 404, 407, 408, 410, 412 • 501, 502, 504, 505, 509 • 601, 604, 605, 606, 609, 610, 611, 612 701, 704, 706, 707, 708, 710, 711, 712

Friday, February 8Sessions 805, 807, 809, 810, 812


Registration and General InformationRegistration deadlineEarly bird registration deadline is Friday, Jan. 4, 2013. Registrations received after Jan. 4, 2013, will be charged the regular rate. To receive the early bird registration fee, your registration must include the names, titles, e-mails and sessions of your attendees. Mail your registration form with payment to: Aging Services of Minnesota, Attention: Accounting #6063, 2550 University Avenue West, Suite 350 South, St. Paul MN 55114-1900, FAX to 651.645.0002 or register online at www.AgingServicesMN.org.

Pre-registration for concurrent sessionsPlease register all attendees for concurrent sessions and any special events to avoid overcrowding in session rooms and to guarantee meal functions, availability of handouts and other onsite information. Session numbers are listed by the program number, title and description.

E-mails required for each attendeeBe sure to provide e-mail addresses for each person attending. Registered attendees will receive important conference information and updates via email.

Cancellations and refundsCancellations for organizational registration must be received in writing by Jan. 25, 2013 to receive a refund, less a $50 processing fee. No refunds will be given for cancellations received after Jan. 25, 2013. Aging Services of Minnesota reserves the right to cancel the Institute or individual sessions.

Sleeping room reservationsThe Hyatt Regency is the official headquarters for the Institute. Institute participants are responsible for making their own hotel reservations. Complete the enclosed lodging form and return it to the Hyatt Regency at 1300 Nicollet Mall, Minneapolis MN 55403, call or register online at https://resweb.passkey.com/go/2013Institute. The hotel is holding a block of rooms at the rate of $105/single and $120/double. This block will be held until Monday, Jan. 14, 2013. Be sure to mention the Aging Services of Minnesota Institute to receive the special rate.

For further informationFor sponsorship and exhibitor information, contact Jenny Prosser at [email protected]; for information regarding the Value First Leadership Intensive, Pre-Conference Intensives, Networking Lunches, Concurrent Sessions or CEUs, contact Heidi Simpson at [email protected]; and for general and registration information, contact the Education Department at [email protected], 651.645.4545 or 800.462.5368. You may also fax your registration to 651.645.0002 or register online at www.AgingServicesMN.org.

Special noteIf you are disabled, require special services or have special dietary concerns, please describe your needs in writing and send via e-mail to Jenny Prosser at [email protected].

Registration fees Care Centers, CCRCs and Housing & Community Services are charged fees based on the number of beds or units. Corporate Offices are charged fees based on the number of provider sites owned and/or managed. Even if facilities share a campus, each entity must register and pay separately. Registration categories are care centers & CCRCs, housing & community services, corporate office, associate member, non-exhibiting vendors and individuals. All employees that appear on that organization’s payroll may attend the Institute for that fee. Individual registration fees apply only when one person from an organization is attending. Refer to the Institute registration fee structure section of this brochure for a full listing of registration fees.

What your registration fee includesRegistration fees include course materials for all educational programs offered on Wednesday, Thursday and Friday (except for single-day registrations), access to the exhibit hall and evening events. Other food and beverages are not covered. The Hyatt Regency provides discounted lunch specials in the Market Café and the Prairie Kitchen and Bar. NOTE: Parking fees are not included with your Institute registration. A list of parking locations will be sent with your company’s confirmation letter.

No soliciting except registered exhibitorsInstitute participants agree to refrain from marketing products or services during the course of the conference. Registered exhibitors or non-exhibiting vendors that are registered are the exceptions.

PaymentAll registration fees should accompany the registration form. Members may be invoiced. NON-MEMBER FEES ARE DUE AT THE TIME REGISTRATION IS RECEIVED.

Sending payment through your corporate officeTo guarantee that your registration reaches Aging Services of Minnesota by the deadline, please fax a copy of your completed registration form along with all participant names, titles and session numbers to 651.645.0002 and mail the original along with payment when your corporate check arrives. We will hold your registration space.

Fees for board members and trusteesYour board members can attend the Institute under your organization’s registration for no extra cost! There is an additional fee per person to attend a Pre-Conference Intensive, Networking Lunch or the Value First Leadership Intensive.

One more note about feesThe individual member fees listed are for providers only. The individual fee is reserved for only one person from an organization to attend the Institute. If registering more than one person, the organizational fees apply. Individuals employed by companies that supply products or services to providers fall under the “Business Partner” or “Prospective Business Partner” fee structure.


REGISTER ON OR BEFORE JAN. 4, 2013, PAY THE EARLY BIRD RATEREGISTER AFTER JAN. 4, 2013, PAY THE REGULAR RATE

REGISTRATION FEE – HOUSING & COMMUNITY SERVICESNumber ofHousing Units Member Rate Early Bird / Regular Rate

1-20 $385 / $48521-40 $460 / $56041-70 $535 / $63571+ $615 / $715

Prospective member Housing & Community Services fee is $740

REGISTRATION FEE –CORPORATE OFFICESNumber of Owned and Managed Sites in MN Member Rate Early Bird / Regular Rate

1-5 $455 / $5556-10 $645 / $74511+ $825 / $925 Prospective member Corporate Office fee is $945

2013 Institute Fee Structure

REGISTRATION FEE – CARE CENTERS & CCRCsNumber of Care Member Rate Member RateCenter Beds Metro* Greater Minnesota

Early Bird / Regular Rate Early Bird / Regular Rate

1-40 $740 / $840 $590 / $69041-60 $1,015 / $1,115 $670 / $77061-100 $1,400 / $1,500 $1,015 / $1,115101-150 $1,570 / $1,670 $1,145 / $1,245151+ $1,645 / $1,745 $1,175/ $1,275 Prospective member Care Center & CCRC fee is $1,760*Metro area includes Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington counties.

REGISTER ON OR BEFORE

JAN. 4, 2013, PAY THE EARLY BIRD RATE

REGISTER AFTER JAN. 4, 2013, PAY THE REGULAR RATE

Not a Member?Join today and save!

Contact Adam Suomala at 651.603.3530 or

[email protected]

to explore the value of membership!

ASSOCIATE MEMBER COMPANY FEE $410 INDIVIDUAL REGISTRATION FEES Provider/Associate Member (one day)* $165Provider/Associate Member (full conference)* $325Prospective Provider (full conference)* $455 MADSA Member (2/7 only) $75Full-time Student/Faculty Member $75 MDH, DHS, Ombudsman & County Staff $75Expo Only One Day Pass - Provider $25Expo Only One Day Pass - Vendor $100

* Individual fees are for one person only from your organization to attend the Institute. If registering more than one person, please refer to the organizational fees above.

NON-EXHIBITING VENDORSBusiness Partner $690Prospective Business Partner $1,045

Organization: _________________________________________________________________________

Address: _________________________________________________________________________

City/State/Zip: ________________________________________________________________________

Contact Person:________________________________________________________________________

Contact’s E-mail (required): ______________________________________________________________

r Member r Prospective Member

PLEASE INCLUDE:

2013 Aging Services of Minnesota Institute Feb. 6-8, 2013 • Hyatt Regency Minneapolis

WED. , FEB. 6 THURS., FEB. 7 FRI., FEB. 8 FIRST NAME LAST NAME TITLE EMAIL SESSIONS SESSIONS SESSION

Register Online at www.AgingServicesMN.org

Fax: 651.645.0002

place label from back cover here

REGISTER ON OR BEFORE JAN. 4, 2013, PAY THE EARLY BIRD RATE; REGISTER AFTER JAN. 4, 2013, PAY THE REGULAR RATE

Complete registration including ALL attendee names and sessions.

55

______ NO. OF BEDS (Care Centers & CCRCs)

______ NO. OF UNITS (Housing & Community Services)

______ NO. OF PROVIDER SITES OWNED AND MANAGED (Corporate Offices)

PLEASE MAKE CHECKS PAYABLE TO:Aging Services of Minnesota, 2550 University Avenue W., Suite 350S, St. Paul MN 55114-1900, Attn: Accounting #6063r Send Invoice (for members only) r Check Enclosedr Credit Card: Please charge my: r Visa r Mastercard r American Express

Card #: _______________________________________________ Exp. Date:______________________

Cardholder’s Phone # :__________________________________________________________________

Name as it appears on card (print):_______________________________________________________

Cardholder’s Signature: ________________________________________________________________

Registration Form

COMPLETE TO CALCULATE AMOUNT DUEOrganization Registration FeesCare Center or CCRC Fee $ ________________Housing & Community Services Fee $ ________________Corporate Office Fee $ ________________Associate Member Company Fee ($410) $ ________________Non-Exhibiting Vendor Fee $ ________________Individual Registration Fees One-day Provider/Associate Member ($165 per person) $ ________________Full Conference Provider/Associate Member ($325 per person) $ ________________Full Conference Prospective Provider ($455 per person) $ ________________ MADSA Member ($75 per person) $ ________________Full-time Student/Faculty Member ($75 per person) $ ________________MDH, DHS Ombudsman & County Staff ($75 per person) $ ________________Expo Only One Day Pass - Provider ($25 per person) $ _____________________

Expo Only One Day Pass - Vendor ($100 per person) $ _____________________

Individual Special Event FeesTuesday Full Day Intensive ($120/160/200 per person) $ ________________Tuesday Afternoon Intensives ($70/110/160 per person/per intensive) $ _________________Finance/Business Office Networking Lunch ($25 per person) $ _________________Social Services Networking Lunch ($25/person) $ _________________Marketing and Sales Networking Lunch/Program ($25 per person) $ _________________Value First Leadership Intensive ($150/90 per person) $ _________________Young Professionals/Emerging Leaders Networking Lunch $ _________________($25 per person)

Independent Senior Housing Networking Lunch/Program $ ________________ ($25 per person)

Fund Development Networking Lunch/Program ($25 per person) $ ________________

GRAND TOTAL DUE $ ________________


I plan to attend the following program/s:

r Pre-Conference Intensive A – Fund Development for Smarties – $120/$160/$200

r Pre-Conference Intensive B – Improving the Financial Health of Your Aging

Services Organization Across the Continuum – $70/$110/$160

r Pre-Conference Intensive C – Care Center Business Office Best Practices and

Keeping Accounts Receivables Up to Date – $70/$110/$160

r Pre-Conference Intensive D – Medicare in 2013: OH MY! – $70/$110/$160

r Pre-Conference Intensive E – Becoming a Transformational Leader to Navigate

the Seas of Change – $70/$110/$160

r Finance/Business Office Networking Lunch – $25

r Social Services Networking Lunch/Program – $25

r Marketing and Sales Networking Lunch/Program – $25

r Value First Leadership Intensive – $150/$90

r Young Professionals/Emerging Leaders Networking Lunch – $25

r Independent Senior Housing Networking Lunch/Program – $25

r Fund Development Networking Lunch/Program – $25

FULL DAY PRE-CONFERENCE INTENSIVE A – TUESDAY, FEB. 5Registration: 9 – 9:30 a.m.Program: 9:30 a.m. – 4:45 p.m.Lunch: NoonFees: $120 for Institute attendees $160 for members not attending the Institute $200 for prospective members not attending the Institute

AFTERNOON PRE-CONFERENCE INTENSIVES B, C, D or E – TUESDAY, FEB. 5Registration: Noon – 12:30 p.m.Program: 12:30 – 4:45 p.m.Fees: $70 for Institute attendees $110 for members not attending the Institute $160 for prospective members not attending the Institute

FINANCE/BUSINESS OFFICE NETWORKING LUNCH – WEDNESDAY, FEB. 6Lunch and Networking: 11:15 a.m. – 12:15 p.m.Fee: $25

SOCIAL SERVICES NETWORKING LUNCH AND PROGRAM – WEDNESDAY, FEB. 6Lunch and Networking: 11:15 a.m. – 12:30 p.m.Program: 12:30 – 2 p.m.Fee: $25

NOTE: Any cancellations must be received in writing by Jan. 25, 2013 to receive a refund. No refunds for no-shows or cancellations received after Jan. 25, 2013. Substitutes are welcome if you are unable to attend.

Individual Special Events Registration FormMARKETING AND SALES NETWORKING LUNCH AND PROGRAM – WEDNESDAY, FEB. 6Lunch and Networking: 11:15 a.m. – 12:30 p.m.Program: 12:30 – 2 p.m.Fee: $25

VALUE FIRST LEADERSHIP INTENSIVE – THURSDAY, FEB. 7Registration and Networking: 10 – 10:30 a.m.Program: 10:30 a.m. – 1:45 p.m.Lunch: 11:45 a.m.Fee: $150/$90

YOUNG PROFESSIONALS/EMERGING LEADERS NETWORKING LUNCH – THURSDAY, FEB. 7Lunch and Networking: 11:20 a.m. – 12:20 p.m.Fee: $25

INDEPENDENT SENIOR HOUSING NETWORKING LUNCH AND PROGRAM – THURSDAY, FEB. 7Lunch and Networking: 11:20 a.m. – 12:20 p.m.Program: 12:30 – 1:30 p.m.Fee: $25

FUND DEVELOPMENT NETWORKING LUNCH AND PROGRAM – THURSDAY, FEB. 7Lunch and Networking: 11:20 a.m. – 12:20 p.m.Program: 12:30 – 1:30 p.m.Fee: $25

Use one form per person and send with your company’s registration. Fax: 651.645.0002.

Name:_________________________________________________________________

Title: __________________________________________________________________

Organizaiton:___________________________________________________________

Address: ______________________________________________________________

City/State/Zip: _________________________________________________________

Phone:________________________________ Fax: ____________________________

E-mail (required): _______________________________________________________


Hyatt Regency Registration Form RESERVATIONS WILL BE HELD WITH ADVANCE

DEPOSIT OR CREDIT CARD ONLY!

r Advance Deposit (enclosed is one night’s deposit) - Deposit is refundable if canceled within 72 hours.

r Credit Card

r American Express r VISA r Diner’s r MasterCard r Carte Blanche r Discover

Card Number: __________________________________

Expiration Date: ____________________

Cardholder’s Name (please print):____________________________________________________________________ Cardholder’s Signature:__________________________________

Please mail the hotel registration directly to:

Hyatt Regency, 1300 Nicollet Mall,Minneapolis, MN 55403.

For questions regarding Institute accommodations, call the

Hyatt Regency at 612.370.1234. Be sure to mention that

you are with the Aging Services of Minnesota Institute

when contacting or registering with the Hyatt.

Aging Services of Minnesota 2013 Institute Feb. 6-8, 2013

Deadline for sleeping room reservations is Monday, Jan. 14, 2013

Reservations are on a first-come, first-served basis. Please make your reservations as early as possible to ensure a sleeping room at the Hyatt.

I will arrive on: __________________________________ I will depart on: ______________________________________ Check in Time: 3 p.m. Check Out Time: Noon.

Room Rates: Single Occupancy: $105 Double Occupancy: $120

Requested Accommodations: r 1 bed/1 person r 1 bed/2 people r 2 beds/2 people r 2 beds/4 people*

*NOTE: A $10 charge will be added to the double occupancy rate for each additional adult occupying the room.

YOU CAN RESERVE YOUR SLEEPING ROOM ONLINE AT: https://resweb.passkey.com/go/2013Institute

or complete the following information and mail it in to the Hyatt Regency at the address listed below.

Names:_____________________________________________________________________________________________________

___________________________________________________________________________________________________________

Organization:________________________________________________________________________________________________

Address:____________________________________________________________________________________________________

Daytime Phone Number: _________________________________ Daytime Fax Number:___________________________________

E-mail Address:______________________________________________________________________________________________


MARK YOUR CALENDARS!

2013 Education Events Class “A” Leadership ConferenceCo-sponsored with the Minnesota HomeCare AssociationMarch 6, 2013

Annual Meeting and Leadership ForumSept. 17-20, 2013

Class “A” Leadership ConferenceCo-sponsored with the Minnesota HomeCare AssociationOct. 1, 2013

Assisted Living and Home Care ConferenceCo-sponsored with the Minnesota HomeCare AssociationOct. 23, 1013

VALUE FIRSTMaking it all add up

CHOICES SOLUTIONS SAVINGS

s s

A group purchasing organization of LeadingAge and its state affiliates

including Aging Services of Minnesota

Call 651.659.1450 or visit www.valuefirstonline.com

Look for the Value First team in the Nicollet Promenade

Please visit the following Value First vendors: • Coloplast Corporation – Booth #314 • Direct Supply – Booth #718 • Elim Preferred Services, Inc. – Booth #311 • Encompass – Booth #629 • EZ Way, Inc. – Booth #316 • Food Services of America – Booth #322 • Gulf South Medical Supply – Booth #319 • HD Supply – Booth #711 • InPro Corporation – Booth #515 • McKesson Medical Surgical – Booths #303 and #305 • Medline Industries Inc. – Booth #321 • Reinhart FoodService – Booth #710 • Select Rehabilitation Inc. – Booth #317 • Sysco Minnesota – Booth #306 • xpedx – Booth #408

59

2550 University Avenue West, Suite 350 SouthSt. Paul, MN 55114-1900www.AgingServicesMN.org

Don’t delay - register by

Jan. 4 and SAVE with the Early Bird

Discount!

Aging Services of Minnesota 2013 InstituteFebruary 6-8, 2013 • Hyatt Regency Minneapolis

Please route to:rActivity/Therapeutic Recreationr Adult Day Servicesr CEO/Administratorr CFO/Finance/Business Officer Dietary/Food Servicesr Environmental Services/Maintenancer Fund Developmentr Home and Community-Based Servicesr Human Resourcesr Marketing/PRr Nurse Manager/Home Care Staffr Nursingr Pastoral Carer Social Servicesr Staff Developmentr Trustee/Board

expanding the possibilities - leadingage … 2013 institute is all about expanding the possibilities...

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