Expand Your Customer Base and Boost Sales by Outsourcing Call Center Services

Proglobalbusinesssolutions -Call Center Services

• We provide 24x7 call center customer support services.

• Real time reporting and 100% recording facilities.

• We are always available for assistance with best of technology, software and infrastructure.

• We offer multilingual support in more than 30 different global languages.

We are among India's leading providers of contact center services having rich experience in offering voice, e-mail , live chat support, lead generation, technical support and appointment setting services.

Areas of ExpertiseOur areas of expertise include:

• Inbound Call Center Services• Outbound Call Center Services• Technical support Services• Disaster Recovery Services• Email & Chat support• Virtual Assistant Service• Multilingual Call Center Services• CATI services

Inbound call center servicesHaving an efficient and prompt inbound customer care or customer support is as important as having a great product or service to ensure customer satisfaction.

Various inbound services provided by us include:

• Phone answering (Technical & Non Technical)• Order Taking• Claims processing• Up selling and Cross selling• IVR & 1-800 Toll free service• Email Management Services• Help Desk Solutions• Medical Answering Services

Outbound call center services:

List of the outbound call center services we offer :

• Telemarketing• Lead Generation• Appointment Setting• Database Validation• Survey• Cold Calling and Sales• Product or Service Promotion• Customer Loyalty Programs

Multilingual call center servicesProvide maximum customer satisfaction by providing multilingual call center services through our multilingual team who are able to speak your customer’s language.

Countries Outsourcing to India Languages we support: Spain FranceGermanyPortugalItalyPolandSwedenNorwayFinlandChinaKorea Japan

English

Spanish

French

German

Portuguese

Italian

Dutch

Norwegian

Swedish

Finnish

Chinese

Korean

Japanese

Polish and more…

Email & Chat support services:

Email Support Services:

Our business email support services are comprehensive and include :

• Customer care• Technical support• Order fulfillment• Verification• Complete query resolution• Resolving escalated cases

Chat Support Services:

Having your customer’s real time queries answered promptly, efficiently and accurately is bound to increase customer satisfaction which helps to turn visitors into actual customers.

What we do?• Helping customers complete orders through text chat• Real time assistance in page-pushing capabilities for website visitors• Opportunity for instant sales through cross-selling of products• Increasing customer loyalty by providing answers to customer queries in real-time• Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart

Why to Outsource Us?• Multiple language support• 24/7 coverage• Premier quality service with maximum ROI• Cost reduction• Increased bottom-lines of profit• Save on resources• Quality execution delivery• Quick response time

Start experiencing increased sales through better conversion rate along with ever lasting customer satisfaction.

For more details visit us on : www.proglobalbusinesssolutions.com