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Exigen Services

We improve the business value of your technology programs and manage the risks of conventional IT project sourcing

2 © 2012, Exigen Services Latvia

EXIGEN SERVICES GLOBAL ORGANISATION

Founded in 2000

Privately owned USA company

IT transformation and software development outsourcing services

Over 1400 IT professional staff

2010: Global IT company with 3-years sales growth of 56%

2011: Category «Emerging Leaders – Eastern Europe»

2011: Global Outsourcing 100

Clients range from mid-sized growth companies to large global organizations


GLOBAL NETWORK OF DELIVERY CENTRES


IT SERVICES PIONEER IN THE BALTICS

Exigen Services Latvia - a leader in comprehensive IT development outsourcing in the Baltics

Major projects from 1990

Exigen Services investment by acquiring two formerly related companies in 2000 and 2004

Leading development center of Exigen Services

Long-term cooperation with major customers: Latvia – Government (State Revenue Service, State Social

Insurance Agency, Treasury, Parliament) and Banking Sectors (SEB, ABLV)

USA, Germany, Switzerland – Insurance and Banking

Focus on quality and execution excellence

Silver category in Sustainability Index – leader among IT companies in Latvia


WHAT WE OFFER

We use our knowledge and technology to help clients to improve their operational performance and deliver their services and products more efficiently

Custom software development and maintenance services

Technology upgrade, transfer, re-engineering and migration

R&D services

Testing and Quality Assurance

Innovative solutions that are based on globally recognized best practices and technologies: – Value Orientated Architecture knowledge management

– E-management systems for organizations

– Document management

– Data warehousing

– CRM

– Mobile applications for businesses


OUR COMPETENCIES

Delivery of sound IT solutions that function as part of our clients’ business strategy

Global delivery supports off-shore and near-shore IT development oustourcing

Performance-based contracts

Agile (rapid) software development methodology

IT R&D competencies

All major IT technologies, ranging from legacy mainframe to mobile and Open Source

Successful partnership with world’s leading vendors: IBM, Oracle, Microsoft, SAP, Sybase and many others


INDUSTRY EXPERTISE

By understanding your industry we make IT simple for you and deliver the solution that fits your business needs

Our clients represent various industries including: – Governmental Institutions

– Public services

– Insurance and Banking

– IT and Electronics

– Telecommunications and Media

– Transport and Logistics

– Retail and others


WHY TO WORK WITH US

We understand clients businesses and technologies and ensure that their technology drives their business success

We collaborate with clients to help them become high-performance businesses and governments

Broad experience in IT sector: projects are dated from 1990

Focus on execution excellence

Proven and experienced management team

More than 300 highly qualified professionals

Quick access to a broad pool of technology expertise

QMS/ ISO 9001: 2008 Certificate

Success Stories


LATVIAN PARLIAMENT (SAEIMA)

The Latvian Parliament Saeima has 100 elected members, includes 16 committees, 11 subcommittees, and 56 interparliamentary relations. More than 300 staff members work for the Latvian Parliament, and are housed in four main buildings connected via a local area network. Approximately 3,000 legislative acts are processed during each parliament term.

Client since 2001

Information Technology Support Systems for the Latvian Parliament

Business Challenge

Streamline the work of the Latvian Parliament in an efficient, user-friendly and trasnparent manner

Business Benefits

Modern system that provides automated workflow and improved document management User friendly application that optimizes Parliament’s work and supports effective teamwork Transparency ensured throughout the legislative process including agenda planning, debate

participation and vote counting On-line publication of documents that allows an overview of the lifecycle of legistlative acts

and monitor their progress

« Saeima’s integrated information system is in line with the most advanced parliamentary

information systems. I am very proud to see many visitors form foreign parliaments

coming to Saeima and seeing our system as a potential model for their own systems» Anita Dūdiņa,

Head of the Saeima Information department


LATVIA: STATE REVENUE SERVICE

The major governmental institution in Latvia, its main responsibilities include tax administration, handling of customs issues, detecting and averting tax violations, investigating customs violations, and monitoring the flow of goods to which excise taxes apply. The SRS processes an enormous volume of financial transactions and tax-related documents each year.

Client since 1990-ies

Project: Tax information environment development

Business Challenge

Develop a modern information system to integrate the Taxpayer Registry, the kernel of the Tax Recording System, and individual systems for data processing on the collection of various taxes.

Support retrieving information from and synchronizing information with other governmental systems and to support data exchange with the state social insurance system, the central office of statistics, and local government institutions.

Business Results

The system benefits the government and citizens of Latvia by ensuring that taxes are assessed, monitored, and paid in an orderly manner.

It simplifies the work of tax inspectors and ensures taxpayers access to relevant data. The system helps guarantee the regular flow of revenue to the Latvian central and local

governments to ensure the operation of schools, hospitals, police stations, and the provision of many other services expected by citizens.


SWITZERLAND: BANK JULIUS BAER & CO

The Julius Baer Group is the leading Swiss private banking group, with a focus on servicing and advising private clients. Bank Julius Baer, the renowned Swiss private bank with origins dating back to 1890, is the principal operating company of Julius Baer Group.

Client since 2007

Project: Modernization of tax reporting system

Business Challenge

Need to handle a doubled transaction volumes by tax reporting system Need to increase maintainability and reduce TCO Provide compliance with changing tax legislation

Business Results

Processing performance improved by 35% Reduced filing related queries by 30% Time-to-market for future enhancements greatly improved

Building from scratch was the only affordable solution for us. Choosing a vendor that would

partner with us, was able to suggest technical solutions beyond our RFP and that would

deliver on time and on budget was essential.” Dr. Mario Crameri,

Managing Director


JAPAN: PRESTIGE INTERNATIONAL INC.(1)

Prestige International provides business process outsourcing services in following areas: Roadside assistance, CRM, Insurance, Card, Property Assistance. With its headquarter in Tokyo, the corporation is based in 14 countries.

Project: Prestige Automated Insurance System

International project – the solution support Japanese and English

Exigen Services international development teams from Sanfrancisco (USA), Riga (Latvia), Minsk (Belorusia)

Exigen Services Latvia team provides:

– Project management

– Project analysis and architecture part

– Support and implementation of the Call centre software

Timeframe: Jan 2011 – Dec 2012


JAPAN: PRESTIGE INTERNATIONAL INC. (2)

Project scope & main features:

Building a completely new system called Prestige Automated Insurance system that will replace existing systems

The single system will allow combined search and views, combined performance reporting and reduced system maintenance

Workflow automation for key business processes

Upgrade existing CTI (call centre software) with new one

Flexible reporting system and document generation

Project benefits:

30% efficiency gain for claim settlement processes

Reduced processing time for claims

Improved management reporting

Paperless processing and reduced data entry errors

15% efficiency gain for the Call centre processes

30-50% efficiency gain to membership management


COMMITMENT TO EDUCATION

We work closely with top tier universities and institutes to enhance the development of new talents for the future information society

Key Points of Cooperation include: – Company staff on faculty and joint research projects

– Senior company staff on examination/qualification boards

– Participation in IT study programms evaluation boards and

in the National Expert Council for IT Education

– Internships and Career Fairs

– Scholarships to best students

– Flexible working hours to our employees who study


PARTICIPATION IN ORGANIZATIONS

Active membership in various IT providers’ organizations:

– LIKTA (The Latvian Information and Communications Technology Association)

– Latvian IT Cluster and Riga Demo Centre

– LATA (Latvian Open Technology Association)

Cooperation with Investment and Development Agency of Latvia

Member of American Chamber of Commerce in Latvia

Partner of RTU fund «Development» to support young tallents and IT development in Latvia


Thank you!

Pēteris Krastiņš Board Member, Director of Delivery

E-mail: [email protected]

Tel: +371 6703 2703

www.exigenservices.lv

mailto:[email protected]

http://www.exigenservices.lv/

exigen services - liaa · exigen services we improve the business value of your technology programs...

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