exhibit b user guide notice · 2015-07-16 · and/ or service. please contact wow!'s customer...

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EXHIBIT "B" User Guide Notice And 2014 Annual Bill Notice /

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Page 1: EXHIBIT B User Guide Notice · 2015-07-16 · and/ or service. Please contact WOW!'s customer support for more information on the Lifeline/Linkup program. Florida Customers May Be

EXHIBIT "B"

User Guide Notice And

2014 Annual Bill Notice

/

Page 2: EXHIBIT B User Guide Notice · 2015-07-16 · and/ or service. Please contact WOW!'s customer support for more information on the Lifeline/Linkup program. Florida Customers May Be

Calling Features* A

Anonymous Call Rejection

Automatic Call Back

Automatic Recall

Call Block

Call Forwarding

Call Waiting

Caller ID

Distinctive Ring and Call Waiting Tone

lntelliring

Call Forwarding Remote Access•

Selective Call Acceptance

Selective Call Forwarding

Selective Call Rejection

Speed Calling (1-Digit)

Three-Way Calling

South Dakota Customers May Be Eligible for the Lifeline I Linkup Program*

Individuals and families who live in the WOW! communities of Alsen, Belle Fourche, Black Hawk, Davis, Deadwood, Hurley, Flyger, Irene, Lead, Volin, Wakonda, Gayville, Monroe, Parker, Worthing, Lennox, Chancellor, Spearfish, St. Onge, Sturgis, Rural Beresford, or Whitewood and are receiving assistance benefits or have a low or fixed income may be eligible to receive discounted telephone installation and/ or service.

Please contact WOW!'s customer support for more information on the Lifeline/Linkup program.

Florida Customers May Be Eligible for the Lifeline Program*

Individuals and families who live in the WOW! Panama City and Pinellas County communities and receiving assistance benefits or have a low or fixed income may be eligible to receive discounted telephone service.

•Services vary by region. Not available in Pinellas • SmartChoice Phone subscription needed to receive features.

WOWlee» P-4

Page 3: EXHIBIT B User Guide Notice · 2015-07-16 · and/ or service. Please contact WOW!'s customer support for more information on the Lifeline/Linkup program. Florida Customers May Be

7 535 0100 NO DO 1 7 1017 2014 0 0 00002 001 1oz BRE

Page 1of3

Contact Us Account Number:

Please visit us online at:

• www.wowway.com

Billing Date: Total Amount Due: Payment Due Before:

WOW! News Questions? We are available 24/7. Please call 877-633-4567

Dear Valued WOW! Customer,

Below is information regarding the Lifeline/Linkup program. Tfiose customers that live in the following towns ana are receiving assistance benefits or have a low or fixed income may be eligible to receive discountea telephone installation and/or service. The qualified towns are: Alsen, Chancellor, Davis, Flyger, Gayville, Hurley_. Irene, Lennox, Monroe, Parker, Rural Beresford, olin, Wakonda, and Worthing. For an application or more information please visit our we.bsite at http:/

The qualified towns are: Als·en, Chancellor, Davis, Flyger, Gayville, Hurley, Irene, Lennox, Monroe, Parker, Rural Beresford, Volin, Wakonda, and Worthing. For an application or more information please visit our website at http:L/www.wowway.com/terms-and-conditions or call us at 877-633-4567.

Sincerely, WOW! Customer Service

WOW! offers 4 easy ways to pay 1. Access My Account (formerly MyKnology) through wowway.net and enroll in AutoPay recurring credit card drafts. 2. Dial 1-855-4WOW-WAY and use our friendly voice activated payment process 3. Pay by 3rd party check providers: Checkfree, Metavante, Online resources 4. Pay at all participating Western Union locations

W!l®W!J~ CQe 1241 OG SKINNER DR WE8T PnlNT r.ll '>< 0 <><> •~on

CENTERVILLE SD 57014-2124

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STATEMENT SUMMARY Previous Balance $168.41 Payments and Adjustments -$168.41 New Charges $168.41

Total Amount Due $168.41 Payment Due Before Oct8, 2014

NEW CHARGES SUMMARY Monthly Service Charges $149.80 Miscellaneous Charges and Credits -$5.54 Fees and Surcharges $13.30 Taxes $10.85

Total New Charges $168.41

An Administrative Fee will be applied to your account if the Total New Charges of $168.41 are not received before Oct 17, 2014.

Payments received after Sep 17th are not reflected on this statement.

•~~'IS'"~ Weproudly accept . ~ ¥1 M~.

Detach and enclose this coupon with your payment. Please write your account number on your check or money order. Do not send cash.

WOW! PO BOX 70999 CHARLOTTE , NC 28272-0999 1•111•11II11I11I1••11II11IIIII11 I I·· I· I· I 111111111II·1 ·'·'I I I 1' • 1

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