executive leadership skills master class
TRANSCRIPT
Executive Leadership Skills Master class
Workshop & Training
Trainer : Dr. Patrick White
Language: English
Dates : 8 , 9, 10 of August 2017
Time: 10:00 AM – 5:00 PM
Location : Grand Park Hotel- Ramallah
Price : 1300 USD + VAT
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www.ValueLearnng.ch
Proposal Contents
Page
Course Overview 3
Program Objectives 3
Learning Outcomes 3
Skills you will need to develop to put
your learning into practice
4
Behaviours you will need to develop to
put your learning into practice
4
Course Outline 5
Venue & Prices 9
HRM Global Certificate 9
About HRM Global 9
The Trainer 10
Important Notes 11
cancellation policy 12
Contact Us 13
Course Overview
This course covers the necessary tools you need to have in your toolkit as a leader. As Confucius,
the Chinese philosopher, said �‖the expectations of life depend upon diligence; the mechanic that
would perfect his work must first sharpen his tools�‖.
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Program Objectives
To help you learn that:
• Competitiveness today is based around the ability of employees to create, to apply their skills and
accumulated knowledge, to work effectively together, and to treat customers well
• Human resourcefulness is an important differentiator and a source of long term competitive
advantage
• To learn management and leadership skills that will help you in a 21st Century organization
• By understanding and using a range of effective tools in your skills toolbox you can help further
both the organisation�‘s success as well as your own
Following completion of the course, you will know how to:
• Improve your essential management and leadership skills
• Manage an organization in times of constant change
• Deal with teams and individuals so as to maximize the efficiency and productivity of the
organization
• Use a toolbox of skills that will help you perform your own role effectively
• How to manage the relationships with all the stakeholders of your organization
Learning Outcomes
Skills you will need to develop to put your learning into practice
• An clear understanding of your organizations goals and objectives both short term and long
term
• An understanding of how to formulate goals both for your unit and its employees
• An understanding of employee motivation
• The use of empowerment techniques
• Managing your role to maximize work-life balance
• An understanding of current thinking about how to manage and lead a 21st century organization
• Ability to think and act outside your comfort zone
• Develop characteristics that are present in exceptional leaders
• An ability to manage upwards to ensure that you can implement your strategies and plans
• Good communication skills
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Behaviours you will need to develop to put your learning into practice
• A genuine desire to help people improve their performance both for the organisation�‘s and the
individuals benefit
• Being able to articulate the organisation�‘s vision, goals and objectives
• Ensuring the individual knows how their role fits in the organization
• Ability to show leadership and have credibility with subordinates
• Personal behaviour that reflects the organizations values and culture
• An open communication style
• A counselling and mentoring attitude
• Effective decision making
• An innovative approach
Course Outline
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Day 1
Introduction
Knowledge versus Wisdom
Put a shark in your tank
The Golden Circle
Leadership
The impacts of staff turnover
Managers versus Leaders
Leadership and building a corporate culture
Leaders must �‘sparkle‘�
Creating inspirational leaders
The personal make up of inspirational leaders
o Their personal characteristics
o Their �‘novel‘��attitudes
o Their ‗turn on�‘�capability
The 12 questions employees need an answer to
What leaders do? �
24 tips for leaders
Case studies
o Leadership & management
o Delegation skills
Course Outline
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Day 2
Team Building
Changing skill needs
Core skills for managing a team
Rules of engagement
13 Key traits of a real team
Getting the best from your team
Setting goals
Personality types and traits
o Your personality assessment
Tools for understanding team performance
o Team effectiveness grid
o Evaluating yourself as a leader
o Assessing a team�‘s performance
Getting the best from your team
Avoiding micromanagement
Case Studies
o Teams/Teamwork
Listening
Your learning style assessment
Emotional Intelligence
What is emotional intelligence?
Emotions defined
Where emotions come from
The importance of emotional control in today�‘s society
The origins of EI theory
How emotional intelligence is measured – EQ
Characteristics of EI
o Self-awareness
o Self-regulation
o Motivation
o Empathy
o Social skills
The benefits of EI for you
The benefits of EI for others
The benefits of strong EI to your organization
How to measure your own EQ and how to develop it?
o Your personal EQ assessment
Case Studies
o Emotional Intelligence
Course Outline
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Day 2
Body language
Importance of body language and para-language
Important occasions where body language is useful
o First impressions
o Difficult meetings
o People being defensive
o Working with groups
o Are they lying?
o Interviews
o Negotiations
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Course Outline
Day 3
Bringing Out the Best in People
The big idea
Inspiring Change
12 techniques to use
Case Study
o Goal and Objective setting
Communicating Effectively
The 7 C�s of communication
How are your listening skills?
A short introduction to NLP
The importance of body language
How good are your communication skills?
Case Study
o Communication/Meetings
Influencing and Persuading Skills
The six principles of persuasion
A model for influencing others
A model for personal effectiveness
How to Coach and Mentor Your Staff
Coaching versus mentoring
The GROW model of coaching
Asking great questions
Coaching yourself
Giving Feedback
Understanding the three competencies
Why do you need feedback?
How and when to give feedback
Planning a feedback session
Receiving feedback
Case Study
oGiving feedback
oPerformance management
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Venue & Prices
Our course will be held in the Grand Park Hotel in Ramallah. You can be assured of a comfortable,
convenient learning environment throughout the duration of the course.
Venue: Grand Park Hotel
Course Fees:
Per attendant: 1300 USD + VAT
Course Fees include:
Training facilities and documentation
Café breaks and Lunch, during the course period
HRM Global (London) Learning Certificate
HRM Global Certificate
Delegates who successfully complete this course will receive the prestigious HRM Global
(London) Certificate – a statement of excellence recognized worldwide.
About HRM Global
HRM Global is an international business training company based in London, UK.
We provide customized in-house management training, leadership development, executive coaching and
business mentoring. In addition we facilitate strategic away days and meetings. We have clients all over
the world and regularly travel to run training courses in UK (London), UAE (Dubai and Abu Dhabi),
Saudi Arabia (Riyadh), Oman (Muscat), Libya (Tripoli), Kuwait (Kuwait City), Bahrain (Manama),
Qatar (Doha), Malaysia (Kuala Lumpur), Mauritius (Port Louis), Russia (Moscow) and Ukraine (Kiev).
Some of our clients include :
Al Khaliji Bank — Qatar
Bahrain Development Bank
Gulf Investment Corporation
(Kuwait)
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The Lecturer/Trainer: Dr. Patrick White
Dr Patrick White is a Consultant, Executive Coach, Trainer and Author specializing
in Business Strategy, Business Finance, Marketing Management and Organizational
Behaviour.
Initially qualifying as an accountant, he then obtained a Masters in Finance and
subsequently a Master of Business Administration majoring in Marketing. In 2000 he
completed his PhD which was focused on Business Strategy and Leadership. His
postgraduate studies were completed in Australia, United Kingdom and the U.S.A.
Mr White is a member of the Chartered Institute of Marketing United Kingdom, the
Society for Human Resource Management, the International Coach Federation, the
British Institute for Learning and Development and has in the past represented the fuel
industry on various governmental committees.
After a successful international corporate career in a variety of industries across 13
countries with responsibilities for up to 14,000 staff he then went on to become a
serial entrepreneur owning 14 different businesses in the hospitality, retail, IT and
food and beverage industries. His last business covered fuel and oil distribution and
had a turnover of $US 2.0 billion and 600 full-time staff and numerous part-time staff.
For the last 25 years while owning the above businesses, he has also worked as a high
level management consultant and Executive Coach in various business and not-for-
profit sectors as well as an international public speaker and trainer on a variety of
business and people management topics.
Patrick also acts as mentor to many SME‘s and Entrepreneurs helping them to
establish their business or helping them grow their existing business. He has run
several successful programmes in this area in Australia, Malaysia, and United
Kingdom.
He continues to deliver regular public and in-house training seminars and speak at
international conferences. In the last 12 months he has worked in Switzerland, United
Kingdom, Italy, Czech Republic, Ukraine, Russia, Malaysia, Singapore, Australia,
Sudan, Oman, Kuwait, Saudi Arabia, Libya, Iran, Qatar, Jordan, United Arab Emirates
and Bahrain.
Patrick has also published various articles and papers on Business Strategy,
Negotiation Skills, Influencing and Persuading, Emotional Intelligence in the
Workplace, Sales and Marketing and issues around Training. He is also author of the
book ―Business Cookery – Tried and tested recipes for business success‖.
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In case of attendee no show up during course period due to Force Majeure,
company will be offered to participate in another upcoming course with same
value.
In the unfortunate event that a course is cancelled, all paid fees will be paid back
immediately.
Attendee can be substituted by another attendee from within the same firm.
The personal information shown on this form, and/or provided will be held on a
database and will not be shared with third parties other than Value Learning, its
subsidiaries, and partners.
إلغاء تن لا فانو . حضىره عذم عل طزأخ قهزح لظزوف نتجح الحضىر الوشتزك عل تعذر حال ف
شهىر ستح فتزج خلال القوح تنفس أخزي تذورج الوشتزمح الوؤسسح تعىض تن وإنوا ورسىهو الاشتزاك
. قادهح
الاشتزاك رسىم تئعادج الشزمح ستقىم ، لزننغ فالى شزمح قثل هن التذرثح الذورج إلغاء تن حالح ف
.فىرا للوشتزمن هسثقا الوذفىعح
الشزمح أو الوؤسسح نفس هن أخز توشتزك الوشتزك استثذال الوشتزمح للوؤسسح حق .
ثالث طزف أ هع هشارمتها تن ولن ، والوشتزك تالشزمح الخاصح تالوعلىهاخ الاحتفاظ ستن .
Important Notes
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cancellation policy
• The following charges will apply for written notes received:
إشعارنا علو تىجة فانو التذرثح تالذورج الاشتزاك إلغاء الوشتزمح الشزمح أو الوشتزك رغة حال ف•
: التال الجذول حسة الإلغاء رسىم فزض ستن حث . تذلل خط متاب توىجة
0 %15 Days before course date
25 %14-10 Days before course date
40%9-7 Days before course date
100% 6-0 Days before course date
%0قبل موعد الدورة التدريبية يوم15
% 25موعد الدورة التدريبية أيام قبل 10-14
% 40موعد الدورة التدريبية أيام قبل 9-7
% 100موعد الدورة التدريبية أيام قبل 6-0
Contact US
Value Learning Ltd.
4th Floor, City Gate Tower
Al Quds Main Str.
Al- Bireh, Palestine
Tel: +970.2.242.10.95
www.ValueLearning.ch
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