EXECUTIVE COMMUNICATIONCompletion as of 6 November 2009

UNIT 1: CompletedTypes of Communication, Principles of Effective Communication.

To Be Completed In Unit 1:Communication – Meaning and significance for management and Barriers to Communication (will be completed in two days)

UNIT 2: CompletedCorrespondence – Norms for Business Letters, Letters for different kinds of situations – Personalized standard letters (appointment letter, promotion letter, interview letter, termination letter etc.) Enquiries and replies, Collection series letters.

To Be Completed In Unit 2 :Sales Promotion Letters & customer complaints (will be completed in two days)

Unit 1 & 2 will be fully completed by 16 November 2009

BALANCE PORTION TO BE COMPLETED

UNIT III : Report Writing – structure of reports – long & short reports – formal and informal reports – writing research reports, technical reports – norms for including exhibits and appendices.

UNIT IV:Non-verbal communication – personal appearance posture – body language – use of charts, diagrams and tables – visual and audio visual aids for communication – Dyadic communication – face to face communication – telephonic conversation.

UNIT V:Conducting Meeting: Procedure – Preparing Agenda, minutes and resolutions – conducting seminars and conferences:- Procedure of Regulating Speech – evaluating oral presentation – Group Discussion : Drafting Speech.

M.A. SAVANURFaculty, Executive Communication