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9th Annual Congress Series | Sofitel Melbourne on Collins 17-18 November

AUSTRALIA’S MOST HIGHLY ACCLAIMED EDUCATIONAL FORUM FOR EAs AND PAs

12 KEY REASONSTO ATTEND

Improve your strategic focusTo ensure that your actions and deeds have the correct prioritisation

Act and think like a General ManagerEmulate them in attitude and breadth of knowledge if not in depth of knowledge

Emulate the great executives and corporate leadersKnow what it takes to spot what really matters, what doesn’t and, more impor-tantly, what might matter in the future

LearnWhy it is important for you to become a facilitator, a corporate barometer, an alli-ance builder and a tension alleviator

Make your executive’s goals yoursAnd understand their true business imperatives

DiscoverWhy great EAs are perceived as leaders by all those they work with

ExamineAreas where you can add increased value for your executive

Executive Office ManagementCelebrate what it means for EAs and PAs to be taking on the mantle of Manager of their Executive’s Offices

Challenge historical perceptionsAnd replace them with clearly understood role parameters

Align your KPIsWith those of your executive to ensure unity of purpose and deed

Remove subjectivityIn any assessment of your role and replace it with objectivity

Learn howTo make the rationalisation of your EA and PA roles work for your assistants, for your executives and for your organisation

Executive Assistant Masterclass

Know what it takes to be the bestAnd how to demonstrate the great worthand value you deliver for your business

2015 MELBOURNECONFERENCE PROGRAM

For program orregistration enquiriesCALL 02 8402 5000OR VISIT EXECUTIVEASSISTANT.COM

PROGRAM HIGHLIGHTS4 sensational keynote presentations including :

Jacqui Chaplin- Human Potential Catalyst, Speaker, Facilitator, Coach, Author and Mind Health Radio Show Host

Michelle McQuaid- Workplace Wellbeing Teacher

• 10 Senior Corporate Executives• 10 Senior Corporate EAs or PAs• 12 Amazing consultants, coaches or trainers

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RATIONALISATION, MORE OBJECTIVITY AND AN EXPANDED ROLE

On the one hand, the growing acceptance within most organ-isations that a degree of rationalisation of the role must occur is incredibly exciting, especially as it is something we have been advocating for close to 10 years. Aligned to this, broader support and understanding within organisations around just how extensive the scope any expanded EA and PA role can have and the benefits this can bring to the organisation is also incredibly exciting.

On the other hand, however, there are those causing huge damage in the industry in accepting the need for rationalisa-tion of the role and rushing headlong into such a program without taking time to fully examine the myriad of different benefits EAs and PAs can bring to their executives and organ-isations.

EXTENSIVE BENEFITS, THE VALUE YOU DELIVER FOR YOUR ORGANISATIONS IN YOUR ROLE

Managing the office of a senior executive in a way that delivers substantial benefits for both them and the business is very dif-ferent from being a mere assistant, and the benefits go beyond mere savings in relation to the executive’s time or effort.

That’s what great EAs and PAs do, they deliver substantial value, and that’s what we will be examining, and celebrating, in this congress.

MANAGING THE OFFICE OF YOUR EXECUTIVE

But managing the office of an executive is also substantially different from being an old school assistant. In this confer-ence we will also examine exactly what those differences are and what areas of technical skills and knowledge EAs and PAs need to develop, in addition to the enhanced social and interpersonal skills they will need to have.

This is a conference not to be missed. Right now the future for great EAs and PAs is extremely bright, so we look forward to having you attend to find out exactly how you, your executive and organisation can benefit.

REGISTER NOW

We believe this conference, the fourth in our national series for 2015, will be the most beneficial educational forum ever held for EAs and PAs in Australia. Your role and how it is per-ceived within business is continuing to evolve. We believe in a vision for the future of the role that will help ensure the best outcomes for EAs and PAs both now and into the future, a vi-sion that has been derived with the help of literally thousands of EAs and PAs plus hundreds of executives around Australia over 9 years. The role of EAs and PAs has reached a really exciting juncture in its evolution, one we will celebrate and explore in depth in this conference.

So please, join us for what we know will be two days that will have a profound impact on how you and your executive oper-ate, and the productivity that you both deliver.

JONATHAN MCILROYCo-founder and JointManaging DirectorExecutive Assistant Network

SOFITEL MELBOURNE ON COLLINS

Located at the prestigious ‘Paris end’ of Collins Street, providing a central address surrounded by galleries, gardens, architectural masterpiec-es and the city’s finest attractions. The hotel’s luxurious rooms and suites begin from level 36 offering floor to ceiling views that stretch across the city skyline, bay and beyond. Each room is complemented by modern furnishings, high speed wireless or cable internet, execu tive desk and integrated ‘touch’ technology for ambi-ent lighting modes. Complement your stay with the contemporary dining of No35 headed by Restaurant Chef, Martin Horsley. The restau rant offers contemporary artworks, breathtaking views and serves modern cuisine that’s matched to hand selected wines. Alternatively, enjoy the cosmopolitan cocktails in The Atrium Bar On 35 or sumptuous high teas and social occasions in Sofi’s Lounge on the first floor level.

AVISUAL PRODUCTIONS

AVisual Productions began their business in 2008, vowing to become a leader in the audiovisual in-dustry. To accomplish this, they deliver superior audiovisual services, technology, and coordina-tion. In addition, they know it is not enough to simply sell goods and services to their clients. AVisual Productions’ team is as equally versed in customer service issues as it is in audiovisual services. To achieve this, they implement four key service oriented components: value, perfor-mance, reliability and innovation. This combina-tion of customer service, audiovisual equipment and dedicated teamwork are the cornerstones on which AVisual Productions company was founded. Today, four decades later, those core values are what separate them from the rest of their industry.

AUSTRALIA’S ONLINE SPEAKERS BUREAU

Finding the right speaker for a business event can take a great deal of effort and time. Whether brilliant or terrible, a guest speaker will always be memorable. So where do you go to book a fantastic speaker, one that does not cost the earth, that people will rave about for months? Well an innovative Australian company called Speakerbook has come with a clever way to give office professionals direct access to hundreds of talented speakers, with the ability to book them with the click of a mouse. View over 100 speaker profiles, watch samples of each speaker on video and review their audience STAR rating. With Speakerbook you get a fast and safe online platform to find and book talented guest speakers, without the middleman. Used by some of Australia’s largest organisations.

INTRODUCTIONSPONSORSSENIOR CORPORATE AND

GOVERNMENT EXECUTIVESCONFIRMED AS PARTICIPATINGAT THIS EVENT INCLUDE:

RAY BLESSINGChief Executive Officer, TaskForce Community Agency

DENIS FITZGERALDExecutive Director, Catholic Social Services Victoria

TRISH HYDEChief Executive Officer, Australian Corporate Lawyers Association

ALEX LEOMBRUNIExecutive Vice President Chief Financial Officer, Club Assist Corporation

CARYN ANDERSONExecutive General Manager Business and Planning, Port of Melbourne Corporation

JEREMY NICHOLSManaging Director, Composure Group

CRAIG DENTChief Executive Officer, State Trustees Limited (Victoria)

AGOSTINO GIRAMONDOGeneral Manager – OEM & Corporate Relationships, carsales.com Ltd

ROBERT THOMASONExecutive General Manager Education, CPA Australia

GILLIAN LEACHChief Executive Officer, Australian Association of Practice Management

SENIOR EAs AND PAsCONFIRMED AS PARTICIPATINGAT THIS EVENT INCLUDE:

NAOMI HOBBSExecutive Assistant to the Director, Foundation Year, Monash College

ABILENE ROSCOEExecutive Assistant, Victorian Government

NARRELLE MATTHEY-AICKINExecutive Assistant to the Group General Manager Brand Strategy and Marketing, ANZ Bank

SHARON JUDDExecutive Assistant to Group Managing Director, Slater and Gordon Lawyers

CATHIE CATTUNARExecutive Assistant to Deputy Secretary, Civil Justice, Department of Justice and Regulation

EMMA WITTEExecutive Assistant to the Chief Executive, Victorian Employers’ Chamber of Commerce and Industry

SHARI EDWARDSExecutive Assistant to the Chief Executive Officer, ACE Radio Broadcasters

BELINDA RUTLEDGEExecutive Assistant to Professor, Monash University Eastern Health Clinical School, Faculty of Medicine, Nursing and Health

TINA KOSHAYANExecutive Assistant to Executive Vice President – Chief Financial Officer, Club Assist Corporation

BEN WILSON, Executive Assistant to Chief Executive Officer, NPS MedicineWise

9th Annual Congress Series Executive Office Management

Know what it takes to be the best

EXECUTIVE ASSISTANT MASTERCLASS

Dear Colleague,

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PROGRAM AT A GLANCETUESDAY 17 NOVEMBER 2015


KEYNOTE OPENING ADDRESS To inspire and lead – execuTives need eas who can inspire oThers

and make Them wanT To believe in Them

managing social inTeracTions and neTworks –why eas and pas are The glue in The execuTive’s office

MORNING COFFEE

conflicT is universal – buT eas have To be beTTer Than The resT

aT resolving iT

we are all in The selling game – yes, ThaT means you Too

LUNCH

enacTing your plans and geTTing Things done – why flawless execuTion requires meTiculous planning

visualise and concepTualise – innovaTion and creaTiviTy masTerclass

AFTERNOON TEA

EA PANEL DISCUSSION & WORKSHOP esTablishing kpis ThaT are relevanT for your role

and aligning These wiTh Those of your execuTive

CLOSING KEYNOTE ADDRESS discover The secreTs for living wiTh passion,

loving whaT you do and living life your own way

CLOSE OF CONFERENCE

PROGRAM AT A GLANCEWEDNESDAY 18 NOVEMBER 2015

REGISTRATION OPENS

INTRODUCTION AND OPENING ADDRESS

KEYNOTE OPENING ADDRESSBe the Best you can Be in everything you do – the winning attitude

EXECUTIVE PANEL DISCUSSIONProfile of an excellent ea – what does Being the Best of the Best look like?

MORNING COFFEE

EXECUTIVE PANEL DISCUSSIONthe right way and the wrong way - making rationalisation work for you and your organisation

LUNCH

KEYNOTE BUSINESS ADDRESScorPorate hutzPah – lessons from a successful entrePreneur on what it takes to succeed in Business

EA PANEL DISCUSSION & WORKSHOPintangiBle Benefits – identifying the many areas where eas and Pas add significant value that aren’t easily measured

AFTERNOON TEA

TECHNICAL MASTERCLASS WORKSHOPBusiness management fundamentals as they imPact on the manager of an executive’s office

CLOSE OF DAY 1 cocktail recePtion within exhiBition area

GALA DINNER

7.45AM

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11.15AM

12.15PM

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2.15PM

3.15PM

3.45PM

5.30PM

7.00PM


8.45AM

9.30AM

10.15AM

10.45AM

11.30AM

12.15PM

1.30PM

2.15PM

3.00PM

3.30PM

4.30PM

5.15PM

Know what it takes to be the best

MELBOURNECONFERENCEPROGRAM

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9th Annual Congress Series Executive Office Management Know what it takes to be the best


EXECUTIVE ASSISTANT MASTERCLASS TUESDAY 17 NOVEMBER 2015

7.45AMREGISTRATION OPENS

8.30AMCHAIRPERSON’S OPENING REMARKS

8.30AMINTRODUCTION AND OPENING ADDRESS

GREAT EAs ARE INVALUABLE IN BUSINESS – BUT YOU STILL NEED TO BE ABLE TO DEMONSTRATE YOUR GREATNESS!When people seek to change who you are, what you do, what you believe in and what you stand for, it’s important to focus on being the best that you can be, to demonstrate and prove yourself. Well this is happening right now in the realm of EAs and PAs. In many of the larger organisations the role as it has evolved is under sustained threat. In this opening ses-sion we will set the context and tone for the two days, outline the key things we want you to take away and the key messages we know you will hear. We want to celebrate the role of EAs and PAs and to focus on what being a great EA or PA means. That is what we intended to demonstrate. And more importantly, that is what we will teach you how to demonstrate within your businesses.

JONATHAN MCILROYJoint Managing Director,Executive Assistant Network

SHANE GARROTTManager, Education and Training,Executive Assistant Network

9.00AMKEYNOTE OPENING ADDRESS

BE THE BEST YOU CAN BE IN EVERYTHING YOU DO – THE WINNING ATTITUDESuccessful people aren’t born that way. The great don’t just become great. It takes toil, countless amounts of hard work, determination and a will to persevere no matter what. To be a great EA takes a lot of things, but most of it comes from within you – you have to want it. In this inspirational keynote presenta-tion our opening speaker will set the tone for two days where we examine everything that it takes to be the best of the best. Importantly, you will learn that how the attitude you take to approaching even the most mundane of tasks determines how successful you will be in everything else you do. Mindset matters. Make sure yours is attuned to the right frequency for suc-cess in everything you do.

MICHELLE MCQUAIDWorkplace Wellbeing Teacher

9.45AMEXECUTIVE PANEL DISCUSSION

PROFILE OF AN EXCELLENT EA – WHAT DOES BEING THE BESTOF THE BEST LOOK LIKE?This highly interactive session panel of execu-tives will help build a consensus around what it takes to be a great EA or PA. Just some of the premises around what attributes great EAs and PAs need to have that we will discuss will include:

• Honesty, integrity, loyalty, basic skills and corpo-rate knowledge (traits that should be a given forall EAs and PAs?)

• Working in a sense of partnership where youmanage the office of your executive

• The breadth of knowledge of a great GeneralManager – if not perhaps the depth of knowledge

• The highest levels of social skills in the team – so they can be the glue in the team, the alliance and rapport builders

• Skilled political animals to negotiate the pitfalls of the office and protect their executive

• Develop the corporate intuition that all great cor-porate executives have

• Act as leaders in their role as the manager of their executives office

RAY BLESSINGChief Executive Officer, TaskForce Community Agency

DENIS FITZGERALDExecutive Director, Catholic Social Services Victoria

TRISH HYDEChief Executive Officer, Australian Corporate Lawyers Association

ALEX LEOMBRUNIExecutive Vice President Chief Financial Officer, Club Assist Corporation

CARYN ANDERSONExecutive General Manager Business and Planning, Port of Melbourne Corporation

10.45AMMORNING COFFEE

11.15AMEXECUTIVE PANEL DISCUSSION

THE RIGHT WAY AND THE WRONG WAY - MAKING RATIONALISATION WORK FOR YOU AND YOUR ORGANISATIONHaving established what a great EA or PA looks like and what they bring to their role that benefits their executive and the broader organisation, in this second executive panel discussion our executives will discuss the business imperatives driving the push for greater rationalisation in all roles and what that means in practice for EAs and PAs. They will also provide insight into what you can do to help demonstrate your value as a great EA or PA.

• The issues and concerns around subjectivity in EA or PA assessment

• Why measures of output and performance matter

• Your goals and objectives in relation to those of your executive

• The limits of a rationalised model – why an overly industrialised approach falls down in practice

• Dealing with intangible benefits – the many things you bring to the partnership, relationship and business that can’t be measured

JEREMY NICHOLSManaging Director, Composure Group

CRAIG DENTChief Executive Officer, State Trustees Limited (Victoria)

AGOSTINO GIRAMONDOGeneral Manager – OEM & Corporate Relationships, carsales.com Ltd

ROBERT THOMASONExecutive General Manager Education, CPA Australia

GILLIAN LEACHChief Executive Officer, Australian Association of Practice Management

12.15PM LUNCH

FULL PROGRAM IN DETAIL

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9th Annual Congress Series Executive Office ManagementKnow what it takes to be the best

MELBOURNECONFERENCE

PROGRAM

EXECUTIVE ASSISTANT MASTERCLASSTUESDAY 17 NOVEMBER 2015

3.45PMTECHNICAL MASTERCLASS WORKSHOP

BUSINESS MANAGEMENT FUN-DAMENTALS AS THEY IMPACT ON THE MANAGER OF AN EXECUTIVE’S OFFICEDeveloping the breadth of knowledge of a good General Manager means being across, and under-standing, everything that impacts on the successful operation of a business; from strategy to product development, marketing and sales to product deliv-ery, and logistics to business administration.

In this workshop style session you will receive a thorough run down on all the key things managers are looking for when assessing key parts of a business and its performance. We can’t hope to train you in all aspects of busi-ness management in one short session, rather to open your eyes to areas you should explore further for development of your knowledge and understanding.

• It all starts with strategy, goals and plans• Where do values, purpose and mission fit it?• Different business types – knowing what really

matters in each type of organisation• Budgets, forecasts and financial reports – what

measures or indications matter and which ones don’t?

• Clients, customers, stakeholders, shareholders –make sure you know the relative importance ofdifferent people to your business

• Delivery and doing what it is your business fun-damentally is designed to do - why sometimes it’s important to keep this in mind

KAREN DELVINManaging Director, Bridges International

5.30PMCLOSE OF DAY 1COCKTAIL RECEPTIONWITHIN THE EXHIBITION AREA

7.00PM GALA DINNER

1.30PMKEYNOTE BUSINESS ADDRESS

CORPORATE HUTZPAH – LESSONS FROM A SUCCESSFUL ENTREPRENEUR ON WHAT IT TAKES TO SUCCEED IN BUSINESSWhat does it take to be a successful entrepreneur? And what does that have to do with EAs and PAs? Well, the simple truth is, most successful people in business share a lot of similar traits and characteristics.

In this enthralling session Frederico will take you through his keys to success so you can glimpse how you should be thinking and acting in business if you want to be the best of the best.

• Focus• Flawless execution• Ability• Passion• Flexibility• Courage• Creativity• Risk tolerance

FEDERICO REEntrepreneurship Coach/Leadership Trainer

2.15PMEA PANEL DISCUSSION & WORKSHOP

INTANGIBLE BENEFITS – IDENTIFYING THE MANY AREAS WHERE EAs AND PAs ADD SIG-NIFICANT VALUE THAT AREN’T EASILY MEASUREDIn this interactive panel discussion and audi-ence workshop our panellists will first outline some areas identified in discussion ahead of the conference with EAN. They will then take on the role of facilitators in group discussions where in-dividual topics will be examined in greater detail and outcomes recorded for the full group.

• The emotional and physical welfare of your executive

• Protecting them from others and themselves – your role as a conduit rather than a gatekeeper

• Filtering the white noise and working out what is important information

• Keeping your executive aware of the emotional and psychological mood in the office – your role as corporate thermometer

• Having their back when it comes to office politics and other executives

• Networking internally and externally to facilitate easier access to others for your executive

NAOMI HOBBSExecutive Assistant to the Director, Foundation Year, Monash College

ABILENE ROSCOEExecutive Assistant, Victorian Government

NARRELLE MATTHEY-AICKINExecutive Assistant to the Group General Manager Brand Strat-egy and Marketing, ANZ Bank

SHARON JUDDExecutive Assistant to Group Managing Director, Slater and Gordon Lawyers

CATHIE CATTUNARExecutive Assistant to Deputy Secretary, Civil Justice, Department of Justice and Regulation

3.15PMAFTERNOON TEA

I was unsure what to expect as this was my first EAN conference. I found the 2 days to be extremely helpful and the informative sessions during the days kept us up to date with how EA roles are developing and becom-ing an integral part of a business. Overall a very successful event.GILMA RIGO,Crowe Horwath

FULL PROGRAM IN DETAIL

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8.45AMKEYNOTE OPENING ADDRESS

TO INSPIRE AND LEAD – EXECUTIVES NEED EAs WHO CAN INSPIRE OTHERS AND MAKE THEM WANT TO BELIEVE IN THEMHaving a champion mindset is one thing, but once you have the right attitude, believe in your abilities and have a greater sense of self-worth and purpose, you still need others to believe in you. But they will only do that if to some degree you inspire them. The reality is that you have a leadership role and if you are to excel in managing the office of your executive, then that all starts with your ability to inspire those around you.

In this compelling session, you will examine the secrets to:

• Inspiring others to action• Inspiring others to unite• Inspiring others to listen• Inspiring others to see• Inspiring others to believe

This is what being a leader is and it’s what executives need their great EAs and PAs to be able to achieve.

RACHAEL ROBERTSONSpeaker, Author and Antarctic expedition leader

9.30AM

MANAGING SOCIAL INTERACTIONS AND NETWORKS – WHY EAs AND PAs ARE THE GLUE IN THEEXECUTIVE’S OFFICEIn managing the office of your executive, you are at the centre of every single interaction the executive has, plus all those you have that they don’t. So forget external perceptions, your role as the most connected person in the office means you have to be more adept than anyone else at managing social interactions and networks. At times you will need to build alliances, binding and uniting disparate groups. At other times it may be the complete reverse. You have to be able to deal with office politics, family issues, competing egos, manipulation and trust and so much more…all the time realising that without you being the glue that makes it all work, the productivity and effectiveness of the office will diminish.

In this session we will explore some ways in which you can be most effective in your interactions with others.

• Simple tools for managing relationships in a consistent manner and remembering important information

• Networking isn’t what you think it is – developing a state of mind for building and managing relation-ships

• Trust, diplomacy, discretion and intuition – corner-stones of your role as the glue in the office

• Ties that bind – it’s important to know the relative importance of everyone to your executive and their different relevance to you

KEITH HANSLOWDirector, Millens; Public Speaker, Professional Development Forums

10.15AMMORNING COFFEE

10.45AM

CONFLICT IS UNIVERSAL – BUT EAS HAVE TO BE BETTER THAN THE REST AT RESOLVING ITConflict in life is inevitable and therefore unavoid-able – especially in the workplace. Unfortunately for EAs and PAs, their role as the glue in the office and those with greater levels of social interaction and networks than most others in business, the reality is you are going to face more situations with conflict. But as the manager of your executive’s office you need to be able to resolve these conflicts on your own, remaining calm and in charge, without relying on your executive or anyone else to intervene or assist.

In this essential session you will learn how to:

• Identify early signs of tension or potential conflict• Examine different strategies for dealing with

different situations and different people• Remain calm and in-charge no matter what

happens, maintaining your authority and legitimacy • Stay focused on your objectives whilst examining

win-win opportunities

GERARD FERRARAPsychologist; Director, OK At Work

11.30AM

WE ARE ALL IN THE SELLING GAME – YES, THAT MEANS YOU TOOSome call it persuasion, some call it influence, others selling – but the reality is, no matter what you do in life, at times you need to be able to get other people to come around to your way of thinking. None more so than EAs and PAs. In managing your executives office and working to ensure that they can achieve all their goals, in being the social fabric that connects everyone in the office or in being the ‘doer’ and the ‘achiever’ in the team, it is unfathomable for you to believe you don’t have to be an adept influencer and persuader. From selling a vision or idea to persuad-ing your executive’s direct reports to adopt a new way of working with your office, you need to be high-ly skilled at convincing and influencing others.

In this session you will learn how to:

• Frame and articulate ideas or concepts• Build rapport with colleagues• Implement a proven influencing strategy

into your discussions• Use four proven influencing styles

PADDY SPRUCEAward winning speaker, Training Facilitator, MC and Coach

12.15PM LUNCH

WEDNESDAY 18 NOVEMBER 2015FULL PROGRAM IN DETAIL

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MELBOURNECONFERENCE

PROGRAM


1.30PM

ENACTING YOUR PLANS AND GETTING THINGS DONE – WHY FLAWLESS EXECUTION REQUIRES METICULOUS PLANNINGEAs and PAs evolved as doers. It was the very essence of the assistant aspect of your role – to do things for your executives. That hasn’t changed but these days your executives require you to be across doing so much more and on having the skills to undertake tasks or projects unlike those you might have done in the past.

In this session you will examine everyday project management skills that you can utilise every day – in every situation and every circumstance.

• Develop a consistent and appropriate approach and mind-set for tackling any task or project

• Have clearly defined objectives and outcomes• Assess your available resources – including

people, budget, knowledge and skills• Put your plans into action - flawlessly

DR JACK JACOBYExecutive Chairman, Jacoby Consulting Group

2.15PM

VISUALISE AND CONCEPTUALISE – INNOVATION AND CREATIVITYMASTERCLASSWith many of the tasks and projects that come your way daily, a creative idea or innovative concept can be an essential part of achieving the best possible out-come in the most efficient and effective way. As the pace and the diversity of your work keeps on growing, it’s never been more important to visualise and con-ceptualise new ways of doing things – and then to be able to take your ideas and turn them into a reality.

In this session you will examine:

• How leading edge innovators generate powerful ideas• How to turn ideas into clearly articulated concepts

so that their potential and their risk can be evaluated• Simple techniques for integrating your ideas into

your projects, effectively and efficiently

JACQUI CHAPLINHuman Potential Catalyst, Speaker, Facilitator, Coach, Author and Mind Health Radio Show Host

3.00PMAFTERNOON TEA

3.30PMEA PANEL DISCUSSION & WORKSHOP

ESTABLISHING KPI’s THAT ARE RELEVANT FOR YOUR ROLE AND ALIGNING THESE WITH THOSE OF YOUR EXECUTIVERationalisation of your role in a way that we believe is sustainable and places real value on what you do requires that you are able to fully demonstrate your worth to the business – and importantly that you can demonstrate the extent to which you, in manag-ing the office of your executive, increase their productivity. For months EAN has been working on concepts for developing some relevant and consis-tent frameworks for EAs and PAs to use to create their own meaningful KPIs.

In this session we will unveil our ideas and then discuss these with the panellists, and ultimately workshop the main ideas with the whole audience, working in groups, to help establish simple consistent ways for attendees to use these in their offices.

• Tasks versus objectives - aligning the two• Outcomes that matter – how do you assess

their relative importance?• Can intangible benefits somehow be included?• Working ‘the essence’ of your executive’s

KPIs into your own

EMMA WITTEExecutive Assistant to the Chief Executive, Victorian Employers’ Chamber of Commerce and Industry

SHARI EDWARDSExecutive Assistant to the Chief Executive Officer, ACE Radio Broadcasters

BELINDA RUTLEDGEExecutive Assistant to Professor, Monash University Eastern Health Clinical School, Faculty of Medicine, Nursing and Health

TINA KOSHAYANExecutive Assistant to Executive Vice President – Chief Financial Officer, Club Assist Corporation

BEN WILSON, Executive Assistant to Chief Executive Officer, NPS MedicineWise

4.30PMCLOSING KEYNOTE ADDRESS

DISCOVER THE SECRETS FOR LIVING WITH PASSION, LOVING WHAT YOU DO AND LIVING LIFE YOUR OWN WAYMany of us fail to unlock our potential or live ful-filled and happy lives because we are blocked by our own mental barriers. But we can all live lives filled with greater passion, love and joy if we can just break through those barriers and learn how to live life in the moment. In this moving and inspirational closing keynote session be prepared to challenge your own preconceptions on living, give in to a new way of looking at your own world and break down some of the barriers that are holding you back. Regain your joie de vivre. Keep focussed on the moment. Learn to love who you are and what you do.

KAYE EVANSEnlivening Speaker, Mentor, Celebrator, Accelerator

5.15PM CLOSE OF CONFERENCE

WEDNESDAY 18 NOVEMBER 2015FULL PROGRAM IN DETAIL

RAY BLESSING, chief executive officer, taskforce community agency

Ray had a successful public sector career in the Employment Services arena, working across Regional Victoria based in Bendigo, including executive roles in the Department of Employment and Workplace relations and Centrelink. He was National Manager at Salvation Army Employment Plus responsible for the Job Services operations until moving to TaskForce in January 2011 where his role also includes Executive Management of the Stepping Up consortium a partnership with Odyssey House, Interact and Youth projects.

DENIS FITZGERALD, executive director, catholic social services victoria

As Executive Director of a member-based peak body, Denis and his team work with member organisations of policy, public policy advocacy, and on building on a vision and mission to mission to increase our contribution to those who are marginalised or disadvantaged. Denis has previously held executive roles in international relations, public policy and general management; his studies have included philosophy, business and public policy.

TRISH HYDE, chief executive officer, australian corPorate lawyers association

Trish Hyde is a two-time CEO, a modern leader proven to fashion strat-egy, analysis, sound fundamentals and people into delivering results. A cross-industry career has given Trish fresh perspectives on a number of business themes. In her current role with Australian Corporate Lawyers Association (ACLA), she has overseen the renaissance of an industry association that was financially unstable with poor member service delivery and staff morale.

ALEX LEOMBRUNI, executive vice President chief financial of-ficer, cluB assist corPoration

Alex Leombruni has held the position of Group CFO for Club Assist Corporation since 2000. Previous to this he worked nine years with SmithKline Beecham as Finance Manager for both the pharmaceutical and consumer operations in Australia. Alex has a Bachelor of Business (Accounting), is a Fellowship Member of CPA Australia and of the Chartered Institute of Management Accountants.

CARYN ANDERSON, executive general manager Business and Planning, Port of melBourne corPoration

Caryn Anderson has held a broad range of responsibilities at PoMC across the strategic planning, infrastructure development, trade, marketing and commercial functions. Drawing on over 20 years’ expe-rience in the Australian and international ports, shipping and logistics sector, Caryn’s practical industry experience is supported by formal qualifications in science, law and business.

The conference was no doubt the most productive conference I have attended and in over 30 years as a PA I’ve been to a few! The variety of career experiences and work backgrounds gave ample opportunity to connect with other EAs from a wide variety of companies. I truly enjoyed the depth of content from the panels as well as from the presenters.

LOUISE FARR,Grace Lutheran College

Great place to come together with like minded people and have workshops with experts that give us new motivation and give us time to think about what we do.

AMELIA LAD,Deakin University

SENIOR EXECUTIVE SPEAKERS

JEREMY NICHOLS, managing director, comPosure grouP

Jeremy has paralleled a number of leadership roles over his 20 years in the Management Consulting industry including being a key advisor to many CEO’s and Executive Teams. He was also a successful leader of 3 consulting firms and has been a board member with Signcraft and Melbourne Football Club. Jeremy has an excellent reputation in his ability to facilitate complex situations and has deep knowledge of human behaviours and group dynamics.

CRAIG DENT, chief executive officer, state trustees limited (victoria)

Craig is an award-winning Senior Executive who builds and leads high performing teams to deliver transformational change in customer focused, high volume, complex and highly regulated environments. Craig is recognised for his leadership across community, corporate and government organisations and is currently the Chief Executive Officer at State Trustees, a Director and Board Member of Variety – the Chil-dren’s Charity. Craig is an active supporter of mental health, disability, ageing, homelessness and diversity initiatives.

AGOSTINO GIRAMONDO, general manager – oem & corPorate relationshiPs, carsales.com ltd

Media executive with over 20 years of publishing, media, strategic and leadership experience. Held a number of high calibre roles in both the Sydney and Melbourne markets and currently the General Manager - OEM and Corporate Relationships at carsales.com Ltd working closely with automotive manufacturers, key dealership groups and corporates.

ROBERT THOMASON, executive general manager education, cPa australia

Rob has accumulated over 30 years’ experience working in higher education, consulting and executive development, both in Australia and internationally. Rob has held a number of senior roles in the area of corporate learning over the past two decades, having commenced his career in university management. He has worked with and for profes-sional associations, university corporate arms and the private sector.

GILLIAN LEACH, chief executive officer, australian association of Practice management

Gillian has been appointed to the position of national CEO of the Australian Association Practice Management in May, 2012. She was previously CEO of Whitehorse Community Health Service for 3 years and CEO of Arthritis SA for 16 years where she grew the organisa-tion to a prominent and successful business. Gillian has an extensive background in marketing and management gained with Telstra, where she was the first female executive in South Australia, with 1200 staff in three states.

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This was my first EAN Conference and it will not be my last. There were many highlights, including the brilliant presenters, but my favourite sessions by far were the EA panels. It was great to meet so many like minded people and network with EA’s from all kinds of organisations. Thankyou for taking such good care of us - the catering was delicious and the Gala dinner superb fun! See you next year.

LISA OCKENDEN,Taralye

INDUSTRY CONSULTANTS

MICHELLE MCQUAID, workPlace wellBeing teacher

Michelle McQuaid is a best-selling author, workplace wellbeing teacher and playful change activator. With more than a decade of senior leadership experience in large organisations around the world, she’s passionate about translating cutting-edge research from positive psychology and neuroscience, into practical strategies for health, happiness, and business success. Michelle is an honorary fellow at Melbourne University’s Graduate School of Education.

SHANE GARROTT, manager education and training, executive assistant network

Bringing 12 years of training and management experience (8 years within RTOs), Shane is an engager who champions the 2000 year old art of rational thinking in the workplace. As a presenter, he challenges your preconceptions on service, finance and management. As EAN’s Education & Training Manager, he supports your development and future career path with a vigour and passion unmatched.

FEDERICO RE, entrePreneurshiP coach/leadershiP trainer

Federico is an entrepreneurship coach and leadership expert. He has received praise for his accomplishments within Australia, and is also a freelance writer for CEO, My Business, and Business First magazines. He is the founder of ‘Creative Entrepreneur’ - a coaching practice tailored for entrepreneurs and business leaders. His programs have educated and energised people to achieve greater things. He often draws on his personal experiences of leadership, entrepreneurial suc-cess, innovation, global trends, and competitiveness.

KAREN DELVIN, managing director, Bridges international

Karen is the Managing Director of Bridges International, a company she founded twelve years ago. She has more than 20 years executive leadership and consulting experience in the health, banking and gov-ernment sectors. Karen assists leaders to build sustainable and ethical businesses and understands how diversity in decision making drives productivity and innovation. She is an advocate for the increased participation of women in politics, business and professions.

JONATHAN MCILROY, Joint managing director, executive

assistant network

Jonathan has over 14 years experience in senior management and executive positions and has worked in industries as diverse as banking and finance, education and training, events management and even politics before co-founding Executive Assistant Network.

RACHAEL ROBERTSON, sPeaker, author and antarctic exPedi-tion leader

Rachael led the Australian expedition to Davis Station, Antarctica - the second female to lead a team at the Station and the youngest ever leader. She managed a team of 18 people through the long, dark, Antarctic winter and through trial and error built a resilient and highly successful team based on the foundation that ‘respect trumps harmony’. Since returning Rachael has completed her MBA, written a best-selling book, Leading on the Edge, and has presented at over 600 events around the world.

KEITH HANSLOW, director, millens; PuBlic sPeaker, Professional develoPment forums

Keith has been a solicitor for over 35 years, with almost 28 of these as a partner in growing law firms. He has an excellent knowledge of and substantial business management experience in a growing environ-ment and has an engaging presentation style combined with a touch of humour. This enables him to regularly present at national and inter-national conferences to business people and at after dinner functions on legal issues. He also conducts professional development days and professional forums.

GERARD FERRARA, Psychologist, director, ok at work

Gerard Ferrara is a Registered Psychologist and Director of OK At Work, a company specialising in psychological methods to improve performance and mental health. He has over 20 years experience train-ing hundreds of organisations across Australia to be more emotionally intelligent and better manage conflict.

PADDY SPRUCE, award winning sPeaker, training facilitator, mc and coach

Paddy Spruce is a professional speaker, training facilitator and influ-encing skills coach. He is a founding member of the National Speakers Association in Victoria and has been awarded the highest level of international accreditation from this organisation. He has worked with organisations and individuals to improve their power of Influence for over thirty years and has worked in Europe, Malaysia, Singapore, China, North America, New Zealand and throughout Australia.

DR JACK JACOBY, executive chairman, JacoBy consulting grouP

Jack, a master strategist, is a Doctor of Business Administration, Mas-ter of Business Administration, BA – Sociology and Economics, Trained Mediator, and Adjunct Professor at RMIT. He is Executive Chairman of his firm, Chairman of two syndicates for the CEO Institute, holds board and advisory board positions and was a director in Ernst & Young Con-sulting. He was CEO of a 500-staff organisation at the age of 26.

JACQUI CHAPLIN, human Potential catalyst, sPeaker, facilitator, coach, author and mind health radio show host

Jacqui Chaplin is passionate and energetic. She is the Human Potential Catalyst. Jacqui is an experienced and engaging speaker, an author and a Master Coach who has inspired thousands to create new thinking, make different choices and take new actions with fantastic results.

KAYE EVANS, enlivening sPeaker, mentor, celeBrator, accelerator

By any measure Kaye Evans is an extraordinary woman. An exuberant speaker and mentor, Kaye is well suited to inspiring and entertaining others. She has managed health clubs, run stress reduction and thera-peutic massage consultancies, facilitated self-development groups, conducting weddings and funerals and inspired countless people through her speaking.

I found the EAN to be the best of the EA conferences. I picked this conference due the number of Executive Assistants involved in the program as presenters / pan-ellists. The opportunity to be able to hear and speak with a panel of EAs is more helpful than listening to someone who doesn’t really understand what it is you do.

MICHELLE CONDON,RSL Care

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EXECUTIVE ASSISTANT MASTERCLASS SENIOR EA AND PA SPEAKERS

The EAN Melbourne Congress was brilliant. My first time attending and I will definitely be back next year. Well done to all the organisers, speakers and attendees in making this a worthwhile event! DANIELLE GRAY,Port of Melbourne Corporation

NAOMI HOBBS, executive assistant to the director, foundation year, monash college

With over 11 year experience working as an EA/PA in various education and recruitment companies, Naomi is a performance driven profes-sional dedicated to making the lives of busy executives easier. Her core strengths are derived from extensive experience in administrative sup-port, enabling Naomi to provide a systematic, creative and flexible ap-proach to executive and general business support. Due to complete her MBA in June, Naomi has found continual learning key to her success.

ABILENE ROSCOE, executive assistant, VICTORIAN GOVERNMENT

Abilene started her career in the Department of Premier in Cabinet in 1996 as Executive Assistant/Office Manager to the Executive Director of the Multicultural Affairs Unit. Her subsequent roles include EA to the CEO of Dairy Food Safety Victoria, EA to the Chief Operating Officer and Chief Medical Adviser at the Heart Foundation, EA to The Hon. Nicholas Kotsiras, Minister for Multicultural Affairs, Energy and Resources and EA to the Hon Matthew Guy.

NARRELLE MATTHEY-AICKIN, executive assistant to the

grouP General Manager Brand Strategy and Marketing, ANZ BankNarrelle Matthey-Aickin is a senior Executive Assistant at ANZ Bank and assisting the Group General Manager Brand Strategy and Marketing. Narrelle has had a varied career working at senior levels at some major companies. Prior to becoming an Executive Assistant, Narrelle spent 15 years as a Business Development Manager providing foreign ex-change services for Bank of America, Barclays Bank, and Thomas Cook.

SHARON JUDD, executive assistant to grouP managing director, slater and gordon lawyers

Sharon has over 20 years’ experience working with senior executives in a corporate and professional services environment within the public & private sector. Sharon uses her experience & knowledge to support senior executives so they can continue to make critical business deci-sions that benefit their staff and clients.

CATHIE CATTUNAR, executive assistant to dePuty secretary, civil Justice, dePartment of Justice and regulation

Currently supporting the Deputy Secretary, Civil Justice (at the Department of Justice & Regulation) as his Executive Assistant, Cathie has led a varied and interesting career spanning Australia and the UK. Over the last ten years Cathie has worked within the State Govern-ment environment and is really passionate about being an EA and all that goes with such a role.

EMMA WITTE, executive assistant to the chief executive, victo-rian emPloyers’ chamBer of commerce and industry

Emma has a background in executive support, human resources, admin-istration and customer service across various industries including employer associations, family welfare, and professional sporting clubs and venues. Emma continually strives to expand her knowledge base and is in her final year of a Bachelor of Business (Management).

SHARI EDWARDS, executive assistant to the chief executive of-ficer, ACE RADIO BROADCASTERS

As an EA for 10 years in Professional Services, Shari has been able to use her project management & communication skills gained from her background in Graphic Design to chair corporate responsibility committees, manage large conferences and manage the implementa-tion of new programs and vendors. Shari has differentiated herself by approaching her role as a conduit to assist both the executive and their team achieve greater results through a culture of consideration and innovation.

BELINDA RUTLEDGE, executive assistant to Professor, monash university eastern health clinical school, faculty of medicine, nursing and health

Belinda is an Executive Assistant with over 30 years of experience within the Health Industry. Belinda is a motivated person always looking for opportunities to utilise and improve her skills in all tasks and projects she undertakes. She enjoys mentoring and building the skills and talents of those who work as part of her team.

TINA KOSHAYAN, executive assistant to executive vice President chief financial officer, cluB assist corPoration

Tina joined Club Assist as the EA to the Executive Vice President / Chief Financial Officer 7 years ago. Tina has over 20 years of experience as an EA and some of her past employers are Nestlé Dairy Products (Peters Ice Cream), ITSC (a Philip Morris Company), Mercedes-Benz Financial Services. Tina thrives on change and enjoys the challenges that come with it. She is often approached by the younger PAs and admin staff for guidance.

BEN WILSON, executive assistant to chief executive officer, nPs medicinewise

Ben Wilson originally studied and worked as a landscape architect, but being the most organised person in the office, he developed skills that lead him away from design and into executive support. Ben has worked as an Executive Assistant for 20 years and has a particular interest in raising the profile of Executive Assistants, as well as seeing their skills and attributes recognised across all parts the business.

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Fantastic conference and well worth attending. Huge congratulations to the organisers – a job very well done! I am inspired and motivated to be a better version of my current self in the future!SHARON STOLZ,Australian Taxation Office

DINNER &NETWORKING DRINKSMore than Just a ConferenceA Networking Imperative!As well as boasting a reputation for having the best educational content of all conferencesdesigned for EAs and PAs, our AnnualCongress stands out for two other reasons, its networking opportunities and suppliershowcases. All conference breaks and the cocktail drinks are hosted within the EAN Expo area. This provides delegates with incredible opportunities to meet and network with each other and of course to meet new suppliers with products and services that are essential for many EAs and PAs. Remember – Networking is essential for effective Executive Office Managers, not just Executives

Gala Dinner and CocktailsSofitel Melbourne on Collins

TUESDAY 17 NOVEMBER 2015

• All delegates at the 2015 Annual Congress are invited to join us for an astonishing evening at our Gala Dinner!

• Enjoy Amazing Entertainment in the Sofitel’s dining venue

• Held within one of Melbourne’s finest venues with great food, fine wines, amazing company and a stellar show are all the ingredients we deem necessary to help ensure relaxation ahead of a second great day in the conference

• Networking is Easy and Effortless!

• Attendance at the dinner is included within theregistration fee for each delegate and additionall guests can attend at a cost of $150 inc GST

FOR MORE INFORMATION,OR TO PRE-REGISTERFOR THE EVENT VISIT : EXECUTIVEASSISTANT.COM

EXECUTIVEASSISTANT NETWORKEXHIBITION MELBOURNEThe only Expo Designed purely forSenior EAs and PAsEven if you can’t attend the full conference, come along and experience the Exhibition with Suppliers Who Care About You And What You Do!Held alongside the #1 conference for EAs and PAs in Australia, this is the Exhibition to visit if you want to save time and meet a range of suppliers in one location at one time, all of whom have products or services targeted at the needs of EAs and their companies. It’s a key aspect of your job, so why not do it the convenient way!

Attendance at this extremely beneficial indus-try event is FREE so tell all your colleagues and friends to join us at the only targeted supplier showcase in town.

17-18 NOVEMBER 2015TUESDAY 10.00AM-5.30PMWEDNESDAY 9.30AM-4.00PM

Our 2015 exhibition will feature over 50 amazing businesses with services and products as diverse as:

Accommodation (Hotels & Apartments), Event Venues, Team Building, Corporate Gifting, Training Venues, Recruitment, Convention & Visitors Bureaus, Gift Companies, Speakers Bureaus, Venue Finding Services, Travel, Transport, Corporate Liquor, Event Organisation,Corporate Interior Design, Corporate & Event Catering, Corporate Relocation, Corporate Photography, Audio Visuals, Office Consumables and Stationery, Information Technology, Corporate Hospitality, Corporate Entertainment, Massage & Beauty, Office and Business Technology and much, much more

FOR MORE INFORMATION,OR TO PRE-REGISTERFOR THE EVENT VISIT : EXECUTIVEASSISTANT.COM

[email protected]

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MELBOURNE 2015 Congress Registration FormSofitel Melbourne on Collins 17-18 November 2015

By Friday 23 October 2015 After 23 October 2015

17 Novon 23 October 2015

16 October

2015

Executive Assistant NetworkSuite 4, 27 Old Barrenjoey Road

Po Box 628 Avalon Nsw 2107 AustraliaTel: 02 8402 5000 Fax: 02 9973 3610

Email: [email protected]

I have no special dietary requirements

executive assistant masterclass€¦ · ferent from being a mere assistant, and the benefits go...

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