Exchange 2010 – Unified Communications

Mikkel Bach Nielsen Technology Specialist – UC Microsoft Denmark mikkelbn@microsoft.com

Audio Conferencing

E-mail and Calendaring

Web Conferencing Telephony

Video Conferencing Voicemail

Instant Messaging

Communications Today

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Compliance

Telephony and Voicemail

Instant Messaging

E-mail/ Calendaring

Unified Conferencing: Audio, Video,

Web

Microsoft Unified Communications

The Business Impact of Unified Communications

How Your Company Can Survive and Thrive Today

Decreasing Costs

By reducing travel, communications and IT costs

Improving Business Outcomes

By maximizing individual productivity and fostering team collaboration

Reduce Travel Expenses

Reduce Telephony and Audio Conferencing Charges

Lower Real Estate and Facility Costs

Lower Messaging and Voice Mail Costs

Reduce Cost of Communications Systems

Decreasing Costs Unified Communications Brings Immediate Cost Savings

Note: See the Achieving Costs and Resource Savings with Unified Communications White Paper for details.

Saving up to

40%

Saving up to

40%

Saving up to

40%

Saving up to

40%

Saving up to

50%

Improve End-User and Team Productivity

Complete Projects Faster

Shorten Sales Cycle

Attract and Retain Customers

Improving Business Outcomes Gain Competitive Advantage with Unified Communications

Resolve Customer Issues Faster

Up to 10%

Up to 20%

Up to 20%

Up to 30 min/day

Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the “Total Economic Impact™ of Microsoft Unified Communications” white paper issued by Forrester Research.

Microsoft Unified Communications Increased productivity through communications convergence

Streamline Communications

Amplify Protection and Control

Provide Unified and Extensible

Platform

Across Devices PC, Mobile, Web

Increase Efficiency, and Flexibility

Authentication

Administration

Storage

Compliance

Tværgående Presence (evne og villighed til at kommunikere)

Microsoft Unified Communications

Realtidskommunikation Asynkron

kommunikation (Unified Messaging)

Outlook Communicator Live Meeting *) Primær

klient:

Primære

funktioner:

Server:

*) Live Meeting klienten anvendes også til Live Meeting tjenesten

• CRM

• Dokumentstyring

• Sagsstyring

• Fagsystemer

• ERP

• Portaler

• CAD

Tæt integration til

øvrige IT-systemer

Telefoni

Instant Messaging

Telefonmøder

Video- og webkonference

Fax og SMS

Telefonbeskeder

E-mail

Click to Communicate from Office View presence within Outlook

Click to Communicate from Office Reply to email with instant instant messaging

Click to Communicate from Office Escalate to voice and video chat

Click to Communicate from Office Share your desktop with a single click

Enable Anywhere Access Connect in real time across devices from a familiar interface

PC Web Mobile

Communicate From Familiar Applications Set your presence

Communicate From Familiar Applications See presence in an e-mail

See the presence of all your contacts

Choose how you want to communicate with your contacts

Communicate From Familiar Applications Have a conversation

Communicate From Familiar Applications See IM conversations in progress

Bringing conferencing to everyone

“R2”

Office Communicatior 2007 & Webcam

Existing Conferencing Room with AV capability

Whatever you Choose Wherever you are As much as you like

Telepresence and room systems

Inside your organization

Outside the firewall

Web conferencing

Audio conferencing

Customer/partners

Mobile workforce

Video conferencing • Tele-presence systems • Extending AV enabled rooms • Desktop with webcam

Remote workers

Unified Communications Roadmap Frequent releases add value to Software Assurance

2010 2009

Increased geographical availability

• Presence • Instant Messaging • Soft Phone • Video • Call Management

© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market

conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.