exceeding customer expectations by launching bata mobile application

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Exceeding Customer Expectations by launching Bata Mobile Application

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Page 1: Exceeding Customer Expectations by launching Bata Mobile Application

Exceeding Customer Expectations by launching Bata Mobile Application

Page 2: Exceeding Customer Expectations by launching Bata Mobile Application

Bata Goes Mobile.... Shop Anytime,

Anywhere!

Targeting 213 Mn Mobile Users in India by

Mobile / Tablet Application Launch

Page 3: Exceeding Customer Expectations by launching Bata Mobile Application

• User Friendly Experience

• Interactive User Interface

• More Convenient & Faster

• Easy to Browse

• Increase Social Adaptability

• Available for Android & IOS platform

Mobile App Features

Page 4: Exceeding Customer Expectations by launching Bata Mobile Application

Mass

Campaign

Page 5: Exceeding Customer Expectations by launching Bata Mobile Application

BANNERS & LANDING PAGE . on Bata India website

Page 6: Exceeding Customer Expectations by launching Bata Mobile Application

Home Page Dropdown Product Listing Product Detail

Check Out pageOrder SummaryPayment PageThank You

Customer Shopping Experience on Mobile

Page 7: Exceeding Customer Expectations by launching Bata Mobile Application

Customer Database Collection at Mobile/ Tablet Application

Easy Login Features

via Social Media Buttons

Page 8: Exceeding Customer Expectations by launching Bata Mobile Application

Category & Sub-category Dropdowns showcasing shoe types, brands & trends

1

23

Page 9: Exceeding Customer Expectations by launching Bata Mobile Application

4

56

Product Listing & Product Detail Pages with filters & sort tools

Page 10: Exceeding Customer Expectations by launching Bata Mobile Application

89

Easy Checkout Process with smooth Login, Shipping, Payment Options

7

Page 11: Exceeding Customer Expectations by launching Bata Mobile Application

The Overwhelming Response

Page 12: Exceeding Customer Expectations by launching Bata Mobile Application

Exceeding Customer Expectations via Omni Channel Experience

Page 13: Exceeding Customer Expectations by launching Bata Mobile Application

Click & Collect NEW WAY to GO SHOPPING....

Page 14: Exceeding Customer Expectations by launching Bata Mobile Application

• More Convenient

• Flexible Collection Times

• Free Shipping

• Easy Exchange & Returns

• Additional Walk-ins to Stores

• Increased Online conversion

Click & Collect Benefits

Page 15: Exceeding Customer Expectations by launching Bata Mobile Application

PROCESS

Page 16: Exceeding Customer Expectations by launching Bata Mobile Application

Button at the Product Detail Page

1) Add Product to Your Cart

Page 17: Exceeding Customer Expectations by launching Bata Mobile Application

2) It’s Easy to Select a Store Near You

Page 18: Exceeding Customer Expectations by launching Bata Mobile Application

3) Order Confirmation Mail

4) Collect Your Order

from Bata Store

Page 19: Exceeding Customer Expectations by launching Bata Mobile Application

The Overwhelming Response

• Drove Additional Walk-ins to Stores

• Hundreds of Happy Customers

• Customer Friendly Approach

• Customers Requests to widen the reach

• Convenience at its best

Page 20: Exceeding Customer Expectations by launching Bata Mobile Application

Thank You