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May 2015 Innovation in the Public Sector Examples for Digital Transformation in Government Ulrike Kleifeld, Industry Business Unit Public Sector, SAP SE

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Page 1: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

May 2015

Innovation in the Public Sector Examples for Digital Transformation in Government

Ulrike Kleifeld, Industry Business Unit Public Sector, SAP SE

Page 2: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

2 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

I want my region to be more livable Safe, Green, Clean & Inclusive

Page 3: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

3 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

I want my government to serve

our communities better

Page 4: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

4 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

My region needs to be

more business friendly

Page 5: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

5 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

For over 40 years, SAP has helped more than 20,000 Public Sector

customers run better and improve people’s lives everywhere

At the global level

Helping people optimize

resources

and protect the environment

At the community level

Helping organizations harness

data to stay ahead of change

and innovate for growth

At the personal level

Helping people have

a greater voice and

live better lives

by personalizing engagement

SAP provides solutions to 54% of

United Nations member governments

SAP mobile solutions reach 97% of the

world’s mobile subscribers

via text messaging.

10 out of 10 countries with the

highest quality of life in the world run SAP

to improve their citizens’ lives. Source: Aneki.com Rankings + Records, Countries with the Highest Quality of Life

Page 6: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

6 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

With our open public sector platform, partners and startups are

bringing more innovations faster than ever

8,500 Trained Partners

1,800 HANA Startups

SAP HANA Platform

Mobile First Experience

Applications Analytics

Partners

&

Startups

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7 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Innovations and Business Transformation

What makes a Government „Best Run“?

Page 8: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8 Internal

Page 9: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Best Run Governments…

know their citizens

Page 10: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

10 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Insight into public sentiment and consolidated

communication on every channel

Page 11: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

11 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

are data driven

Best Run Governments…

Page 12: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

State of Indiana, US fights infant mortality based on

big data analysis

Page 13: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

13 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

City of Buenos Aires Uses SAP HANA to analyze in real-time data

collected from sensors that measure water levels

in storm drains

Page 14: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

14 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Best Run Governments…

are transparent

Page 15: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

15 © 2015 SAP SE or an SAP affiliate company. All rights reserved.

Government and Parliament - operating on a single source of truth

Government of Austria,

Parliament of Baden-Württemberg, Germany

Page 16: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16 Internal

City of Boston

One of our challenges was the siloed nature of the technology in the city.

Leveraging the technologies of SAP we were really able to change how the departments use these tools and really improve how the citizens see the City of Boston’s performance.

CIO, City of Boston, US

City of Boston - Testimonial Video

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17 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Best Run Governments…

act as enablers

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© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18 Internal

Growing Prosperity with an Employment Platform Example: Government in Middle-East

Page 19: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

19 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

The aim is to gradually

interconnect all modes of transport

and all actors along that chain

Hamburg Port Authority - steering course for the connected port of the future

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20 © 2014 SAP AG or an SAP affiliate company. All rights reserved.

SAP solutions master business complexity. They help

governments simplify to run at their best.

Applications. Platform. Network.

Best Run Governments Simplify

Run Simple.

Page 21: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

21 © 2014 SAP AG or an SAP affiliate company. All rights reserved.

“The best ideas lose their owners and take on lives of their own.”

Driving the next government transformation

Page 22: Examples for Digital Transformation in Government Ulrike ... · City of Boston - Testimonial Video ©2014 SAP SE or an SAP affiliate company. ... interconnect all modes of transport

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 22 Public

Questions

Ulrike Kleifeld Director

Industry Business Unit Public Sector

SAP SE

Dietmar-Hopp-Allee 16

D-69190 Walldorf

T +49 6227 7-62814

M +49 171 3363720 [email protected]

Thank You!