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Exam 70-623: Pro: Microsoft Desktop Support Consumer

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Question:1 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a user named Tom in the company. A custom playlist is created by him. Look at the exhibit below. Tom uses Windows Media Player to assign a rating of 5 Stars to his favorite media files. The total size of his favorite media files is about 20 GB. When Tom synchronizes the playlist, Windows Media Player reaches its 30-GB capacity before it synchronizes all of the files in his favorite media files list. Tom requires that only his favorite media files are synchronized. Since you are the technical support, you are asked to achieve this for him. So how should you configure the synchronization?

A. The total size of the playlist should be restricted to 20000 Megabytes. B. The My rating filter should be replaced with a filter that uses the Auto Rating value. C. An additional playlist filter should be created and base it on the number of items to be synchronized. D. The playlist configuration should be modified to include only the media files that are rated with at least five stars.

Answer: D Question:2 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a customer named Tom in the company. He has a computer which runs Windows Vista. Since you are the technical support, he tells you that at the time that he installs applications or modifies system settings on his computer, a security warning pops up. His user account belongs to the local Administrators group. You have to solve this problem for him. You must make sure that when Tom installs applications or modifies system settings, he is not prompted for elevated privileges any longer. Therefore, Tom's computer needs to be configured. So what action should you perform? A. The local group policy settings should be modified. B. A repair installation of Windows Vista should be performed. C. The Security Center settings should be modified. D. The Windows Defender settings should be modified.


Answer: A Question:3 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a user named Tom in the company. Since you are the technical support, he tells you that he is afraid that malicious software may infect their Windows Vista computer. The exhibit below shows the customers Security Center settings: Now you are assigned a task to make sure that the malicious software will be scanned automatically by customer's computer. So what action should you perform to accomplish that task?

A. After downloading Microsoft Update, it should be installed to accomplish that task. B. Windows Update should be enabled to accomplish that task. C. Windows Firewall should be enabled to accomplish that task. D. Windows Defender should be enabled to accomplish that task.

Answer: D Question:4 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. No network resources are detected by the computer at the time that a customer browses the Network and Sharing center. The customer reports this to you and asks you to solve this for him. You are sure that other computers on the same subnet can detect network resources. The exhibit below shows the configuration of customers computer. In order to make the computer detect the resources that are available on the local network, the computer needs to be configured. What action should you perform?


A. Microsoft Windows Firewall should be configured to allow traffic on port 139. B. The Network discovery feature should be turned on. C. The File sharing feature should be turned on. D. For Microsoft Networks, the File and Print sharing should be installed.

Answer: B Question:5 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a customer who runs a third-party application from a file share. This file share is located on another computer. You receive report from the customer saying that when the application is from the file share by him, he receives a prompt for elevated privileges. You copy the application locally. You find that when the application is run from the local hard disk by you, you are not prompted for elevated privileges. You must make sure that when the customer runs the application from the shared folder, he is not prompted for elevated privileges. Only when the customer modifies system settings, he must be prompted for elevated privileges. What action should you perform? A. In order to make sure of this, the Universal Naming Convention (UNC) path of the application should be added to the

Trusted Sites zone in Internet Explorer. B. In order to make sure of this, the Certificate Propagation service should be disabled. C. In order to make sure of this, the Windows Defender User Interface service should be disabled. D. In order to make sure of this, the User Accounts control panel applet should be used to turn off Use Account Control.

Answer: A Question:6 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. You have a colleague in the company named John. His children access educational Web sites by using the computer at home. To keep his children away from inappropriate website, John identifies 30 Web sites that are safe for their children to access. But he does not know how to configure the Web restrictions for the children's user account. Since you are the technical support, he asks for your help. What action should you perform to help him? (To answer, click the appropriate section of the Web restrictions window in the answer area.)


Answer: Question:7

You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. A customer named Tom has a Windows Vista computer. Bluetooth is supported by this computer. Recently Tom bought a new Bluetooth-enabled mouse. But his computer fails to find this mouse. Since you are the technical support, you have to enable the Bluetooth-enabled mouse to be connected to the computer. So what action should you perform to achieve this goal? A. The Bluetooth Support Service service should be restarted. B. The Let other Bluetooth devices should be clicked to discover this computer option. C. The computer should be configured to show the Bluetooth icon in the system tray. D. An incoming COM port should be added to the computer in the Bluetooth Devices dialog box.

Answer: B Question:8 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a customer who is named John. He has a Microsoft


Windows XP computer. Now John upgrades his computer to Windows Vista. After the upgrade, he finds that one of their productivity applications does not work any longer. Since you are the technical support, you check and are sure that the application is compatible with Windows Vista. You must make sure that the productivity application can be used by John. So what action should you perform to achieve your goal? A. In order to accomplish your task, the Windows Vista Upgrade Advisor should be downloaded and installed. B. In order to accomplish your task, the application should be reinstalled. C. In order to accomplish your task, from a command prompt, reg.exe load hku. D. In order to accomplish your task, the Registry Editor utility should be run and all keys that contain app.2600

should be deleted.

Answer: B Question:9 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a customer who has a computer that runs Windows Vista. This computer has a 146-GB hard disk with two logical drives. The system and boot files are contained in the first logical drive which is 100GB. User data is contained in the second logical drive which is 800MB. Both logical drives are formatted with the NTFS file system. You must make sure that a system restore point can be created for all of the logical drives on the system. Besides, you must make sure that during this process, there is no data lost. So what action should you perform? A. The second logical drive should be extended. B. The second logical drive should be mounted to an empty folder on the first logical drive. C. The second logical drive should be deleted and re-created. D. The hard disk should be converted to a dynamic disk.

Answer: A Question:10 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a custom is named Tom in your company. Tom has a computer which runs Windows Vista. Now he needs to use a custom application on his computer. Data is saved to the %programfiles%\app1 folder by the custom application. As the technical support, you perform the installation of the custom application on Tom's computer. You must make sure that the custom application can be run by Tom. So what configuration should be performed? (choose more than one) A. The application should be run with elevated privileges. B. On the %programfiles%\app1 folder, the NTFS permissions should be modified. C. The Windows Vista Upgrade Advisor should be downloaded and installed. D. The Application Compatibility Toolkit (ACT) 5.0 should be downloaded and installed.

Answer: A, B Question:11 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a user named Tom in your company. He uses a peer-to-peer file transfer application to exchange files. His computer begins to perform poorly after a file exchange. After he restarts the computer, he finds that there is an additional entry on the boot menu. Since you are the technical support, Tom asks you to help him. You check and find that a malicious software application is being initialized by the new entry on the boot menu. Therefore, the computer needs to be configured to start while not launching the malicious software. What action should you perform? A. You should use Recovery Console to restart the computer and then bootcfg.exe should be run. B. You should use the /delete switch to run the bcdedit.exe utility. C. The msconfig.exe utility should be run and you should choose Diagnostic Startup. At last the computer should be

restarted. D. A new file named boot.ini should be created. The Advanced RISC Computing (ARC) path of the operating system

should be added in the file. The file should be copied to the root of the system partition.

Answer: B


Question:12 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a customer named Tom in your company. He has a home office network with several users. Windows Vista is run by all computers. UserA wants to share the built-in Public folder with UserB. But UserA does not want the Public folder to be accessed by other users on the network. Since you are the technical support, you are asked to make sure that the Public folder can only be accessed by UserA and UserB. So what action should you perform to make sure of this? A. In order to make sure of this, Public folder sharing and Network Discovery should be enabled. B. In order to make sure of this, Public folder sharing and password-protected sharing should be enabled. C. You should make sure that Local Area Connection is not selected in the Windows Firewall Advanced settings. D. In order to make sure of this, file sharing should be enabled and Public folder sharing should be diabled.

Answer: B Question:13 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a customer named Tom in the company. He purchases a Windows Vista computer. Rencently you receive report from Tom saying that she cannot synchronize e-mail and contacts between his computer and his Windows Mobile 2003 device. Therefore, you have to solve this problem. You must make sure that his computer and mobile device can synchronize. So what action should you perform? A. The latest version of Windows Mobile Device Center should be installed and configured. B. The Sync Center settings should be modified. C. You should buy a Windows Mobile 5 device. D. The latest version of ActiveSync should be installed and configured. Answer: A Question:14 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. You have a new video adapter installed on a Windows Vista computer. The Windows Aero interface is supported by the video adapter. You find that the bitmap images displayed in different applications appear blurred on the screen. Therefore, you have to resolve the blurred images in these applications. So what action should you perform? A. The Appearance setting should be set to Windows Vista Basic. B. The hardware acceleration level should be decreased. C. The Colors drop-down list box should be set to Medium (16 bit). D. The Screen resolution drop-down list box should be set to 800 x 600.

Answer: B Question:15 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a user named Tom in the company. He has two Windows Vista computers, one is a desktop computer and the other one is a laptop. The user rips 40 CDs to digital format on his desktop computer. The Desktop computer configuration exhibit below shows the Microsoft Windows Media Player application on the desktop computer. The user transfers 30 music files from the desktop computer to the portable computer. When the user attempts to play the music files, an error message is received. The Windows Media Player application on the portable computer is configured as shown in the Portable computer configuration exhibit. Tom wants to be able to listen to the music files on both the desktop computer and the laptop, since you are the technical support, he asks you to make sure of this. So what action should you perform?


A. After the target folder for the rip process is changed to the Users\Public folder, the music files should be copied to the folder of the same name on the laptop.

B. The bit rate value of the Windows Media Player application rip settings should be set to 192 Kbps on the laptop. C. In the rip settings of the Windows Media player application, the Copy protect music option should be enabled on

the laptop. D. The existing music files should be deleted, digital rights management should be disabled. After this, rip all the CDs

again. Then the files should be copied to the portable computer.

Answer: D Question:16 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and


troubleshooting Applications on a Windows Vista Client. There is a user named Tom in the company. On a Windows Vista computer, hardware and service startup settings in the registry are changed by him by accident. Tom fails to restart the computer. Since you are the technical support, you are asked to make sure that the computer can be restarted and all applications can be run by Tom. So what action should you perform to make sure of this? A. You should use the Debugging Mode option to start the computer. B. You should use the Enable Low-Resolution Video (640x480) option to start the computer. C. You should use the Last Known Good Configuration (advanced) option to start the computer. D. You should boot into the Windows Recovery Console and type Fixboot. Then reboot Windows Vista.

Answer: C Question:17 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a user who is named Tom in the company. His computer has a single 250-GB hard disk drive. He creates slideshows and home movies by using Windows Movie Maker. Since you are the technical support, he tells you that for just one hour of video clip, it takes about 12 hours to importing new video files and exporting the finished projects. You are asked to cut down the amount of time needed to the process video files. So what action should you perform? A. A network-attached storage device that has a 500-GB capacity should be installed. B. After two new hard disks are installed, you should configure a spanned volume using the two new hard disks. C. After a hardware RAID controller is installed, the existing hard drive should be connected to the RAID controller. D. After a hardware RAID controller and two new hard disks are installed, the hard disks should be configured in a

RAID 0 volume.

Answer: D Question:18 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a user who is named Tom in the company. This computer has Windows Vista preinstalled with the FAT32 file system. Tom convert the file system by typing the command below: Convert C: /FS :NTFS. Tom receives a prompt to restart the computer; in addition, he receives a message saying that after the restart, the file will be converted. Before the next restart, he finds that one of the frequently used programs on the computer is not compatible with NTFS. Since you are the technical support, you must make sure that the NTFS conversion process can be cancelled by Tom. So what action should you perform? A. The Regedit command. Open the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session

Manager key. The autocheck autoconv \??\c: /FS:NTFS entry should be deleted from the BootExecute entry. B. DiskPart convert should be run at a command prompt. C. Convert C: /FS:FAT32 should be typed at a command prompt. After the computer is restarted, all the data should be

restored from the backup. D. The Regedit command should be run. Open the HKEY_LOCAL_MACHINE\SYSTEM\Select key. The Current key

should be modified to the value of 1.

Answer: A Question:19 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. Every Monday night, a complete backup is performed by you. On Monday, after a System Restore point is created by you, you use an .msi installer to install an application. On Tuesday, you create another System Restore point is created and several additional applications are installed by you. But you notice that the application that is installed on Monday fails on Wednesday. According to the indication of the error, a .dll file is corrupt or missing. Therefore, you have to solve the problem. You have to repair the damaged application as soon as possible. In addition, you must make sure that the repair process does not affect user data and other applications. So what action should you perform to achieve this? A. In order to achieve this, a System Restore should be performed, you should choose the Restore point you

created before the applications were installed on Tuesday. B. In order to achieve this, you should use the original .msi installer to reinstall the failed application. C. In order to achieve this, you should use the backup created on Monday night to perform a Complete Restore.


D. In order to achieve this, a System Restore should be performed, you should choose the Restore point you created before the failed application was installed.

Answer: B Question:20 You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. There is a user named Tom in the company. He has a Windows Vista computer which has a dual-monitor configuration. The second monitor has a built-in USB 2.0 high-speed hub. Several graphics-intensive programs are run on the second monitor by Tom. Tom launches a 3D business application on the main monitor. The computer has a slow performance at the time that the application is run by him. Since you are the technical support, you are asked to increase the speed of the computer when the 3D business application is run by Tom. So what action should you perform? A. A 120-GB USB 2.0 portable disk drive should be mounted to an empty NTFS folder. B. A single 2-GB SD high-speed card should be mounted to an empty NTFS folder. C. Two 512-MB USB flash drives should be inserted into the USB hub of the second monitor. D. A single 1-GB USB high-speed flash drive should be inserted in an available USB 2.0 high-speed port on the

computer. The ReadyBoost service should be configured.

Answer: D Question: 21You are an IT professional who are experienced with desktop operating systems, desktop applications, and so on. In addition, you are experienced in implementing, administering, and troubleshooting desktop operating systems. Now you work as a consumer support technician in a company which is named Wiikigo, you are in charge of supporting and troubleshooting Applications on a Windows Vista Client. Your computer runs Windows Vista. According to working requirements, files in the C:\data folder must be shared with another user named John. You configure the share permissions for John. You are required to make sure that files are created and updated in the folder. Besides, you cannot give more permissions than necessary. John cannot update any files in the C:\Data folder. You must make sure that the user has permissions to meet the outlined requirements. What action should you perform to achieve this? (Choose more than one) A. The Full Control permission should be assigned to the user in the Advanced Sharing window. B. The user the Change permission should be assigned to the user in the Advanced Sharing window. C. In the File Sharing window, the user should be added to the People to Share with list and the Contributor -

Permissions Level should be assigned to the user. D. In the File Sharing window, the user should be added to the People to Share with list and the Co-owner - Permissions

Level should be assigned to the user. Answer: B, C


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