ex0-102-s

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QUESTION NO: 1 Exin EX0-102: Practice Exam

What is a process within the Service Monitoring and Control SMF?

A. Continuous monitoring B. Purge event logs C. Service monitoring requirements D. Static monitoring definition

Answer: A QUESTION NO: 2

Does the concept ision?identify what a project team can accomplish within its constraints?Does the concept ?ision?identify what a project team can accomplish within its constraints?

A. Yes B. No

Answer: B QUESTION NO: 3

Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan Phase?

A. Yes B. No


Which SMF has 'Filter the problem' as a process step?

A. Customer Service B. Service Monitoring and Control C. Operations D. Problem Management

Answer: D www.CertificationKing.com

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What does the Reliability SMF process flow include?

A. Assess, monitor and control risk B. Define service requirements C. Ensure good service D. Maintain work instructions


The Change and Configuration Management SMF has a set of processes assigned to it. Which process is the first in order?

A. Approve the change B. Baseline the configuration C. Classify the Change D. Initiate the Change


Which Management Review evaluates IT staff performance and operational efficiency?

A. Operational Health review B. Policy & Control review C. Release Readiness review D. Service Alignment review


What is compliance?

A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws B. A design that involves understanding the business requirements and defining the features that users need to do their job

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Exin EX0-102: Practice Exam C. A plan that aligns an organization objectives into a cohesive approach to deliverservices that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business


Which role type investigates and resolves an underlying problem?

A. Customer Service Representative B. Incident Resolver C. Problem Analyst D. Problem Manager

Answer: C QUESTION NO: 10

Performing IT accounting is part of which SMF?

A. Business/IT Alignment SMF B. Financial Management SMF C. Policy Management SMF D. Reliability Management SMF


What is a key outcome of the Financial Management SMF?

A. Delivered business value B. IT has a strategic plan C. Proactive and cost justified availability plan D. Regulatory compliance

Answer: A


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Is the primary goal of the Manage layer to establish an integrated approach to IT service management activities?

A. Yes B. No


What is a goal of Financial management?

A. Aligning IT strategy to organizational goals and objectives B. Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained C. Ensure that the work required to successfully operate IT services has been identified and described D. Prepare a risk assessment


What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not include?

A. General regulatory environment B. High-level risks C. Investment determination D. Internal controls defined

Answer: D QUESTION NO: 15

How many SMFs are there in the Operate phase?

A. Two B. Three C. Four


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D. Five

Answer: C QUESTION NO: 16

Exin EX0-102: Practice Exam

Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?

A. Minor B. Standard C. Major D. Significant


When is the milestone review report signed off in the Project Planning SMF?

A. After approving the request for change B. After approving the functional specification, master project plan and master schedule C. After it has been transferred to IT Operations D. Before approving the functional specification, master project plan and master schedule


What Management Review (MR) determines whether IT is working on the right things and clarifies the business value of proposed projects?

A. Policy and Control B. Portfolio C. Release Readiness D. Service Alignment



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