10 Inspirational Moments from

PRESENTS

JOE NAVARRO

Recognized as one of the world’s foremost authorities on reading non-verbal communications.

Worked 25 years at the FBI, both as an agent and supervisor in the areas of counterintelligence and

counterterrorism.

TO THE FEELINGS OF OTHERS Exceptional leaders connect

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How quickly you MOVE towards actions

TELLS THE CUSTOMER HOW MUCH YOU CARE

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Stay innately sensitive and KEENLY OBSERVANT

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IS OUR ABILITY TO READ THEM

Our ability to interact with other people

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Our eyes reflect what we focus on AND REVEAL WHEN WE DISLIKE SOMETHING

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When people hear something that bothers them,

THEY COVER THEIR EYES AND PINCH THE BRIDGE OF THEIR NOSE

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Eye contact is cultural, UNDERSTAND THE RULES

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When you fear something, reframe it by asking, “WHAT DO I FEEL CONFIDENT ABOUT?”

and focus on that

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Interviewing is effective communication with a purpose, FRAME YOUR QUESTIONS

APPROPRIATELY

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Give people psychological comfort, Identify what makes a person comfortable

and give it to them

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communication at your peril

Ignore nonverbal  

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