evolve your customer service with our new zendesk integration
TRANSCRIPT
Welcome to today’s webinar:
Evolve your Customer Service with the Zendesk + Trustpilot
integration
The session will begin in a few minutes.
Welcome to today’s webinar!Today’s presenter:
Simone ChimeraEnterprise Support Manager, Trustpilot
Sarah KelleherCustomer Marketing Manager, Trustpilot
If you have a question...● Use the “Questions” pane on the
control panel to ask any questions throughout the webinar
● We’ll answer as many questions as we can during the session, and follow up via email on any outstanding questions
● You’ll all receive a follow-up email with a link to the recording of the webinar
Today’s agenda:● Quick intro to Zendesk● How does this integration
benefit your customer service?
● Product demo and best practices
● Live questions from the audience
Introduction to Zendesk
● One of the leading customer service and support ticket softwares in the world
● That’s why 75.000 organisations world-wide trust their customer service with Zendesk
Good customer service drives ROI
According to Verint research, “85% of consumers say good service affects their buying behavior”
85%
Hear it from our customerTrustpilot is an important customer service avenue for us. The Trustpilot and Zendesk
integration has been a huge time saver and allowed us to control everything related to
reviews in one place.
Adam Young, RC Wiley
“ “
Key benefits● Streamline all customer reviews in one
organised place● Boost efficiency of review management
for your support agents● Increase visibility on time spent replying
to reviews● Duplicate your existing Trustpilot tags
into Zendesk to ensure all your systems have the same data
Recap on best practices● Set triggers based on star ratings ● Setup macros● Duplicate your existing Trustpilot tags
into Zendesk to ensure all your systems have consistent data
● We’ll send the recording and slides to all attendees
● If you have any questions, please send an email to [email protected] or reach out to your Success Manager
● All non-Enterprise clients will receive 25% discount on upgrading your package in the next 2 weeks
Next Steps